Renter Ratings

Noise	N/A
Grounds	4.6
Safety	4.5
Office Staff	4.8
Maintenance	4.8
Neighborhood	4.9
SatisFacts™ Tour Survey	4.7/5
SatisFacts™ Move-In Survey	4.8/5
SatisFacts™ Maintenance	4.8/5
SatisFacts™ Renewal Survey	4.2/5

Review Count

Number of reviews in the past 365 days	33

Manager's Review Engagement

Percentage of reviews responded to	33.33%

Manager's Review Reply Time

Average time to respond to reviews	186.24 days

Ratings & Reviews (80 Reviews)

No reviews match your search.

AVERAGE RATING

See Rating Breakdown

Noise

Maintenance

Safety

Grounds

Office Staff

Read less

Aston City Springs Manager

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

• 2019 - 2020 Recommended

Updated 05/23/2020

Reviewed 05/23/2020

I love living at Aston City Springs! The location is great. Its so nice being able to walk across the street to the green space or restaurants. Also, the complex is beautiful, the neighbors are friendly and most importantly I feel very safe here.

Aston City Springs Manager28/28/2020

Reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Aston City Springs

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

• 2018 - 2020 Recommended

Updated 05/20/2020

Reviewed 05/20/2020

Love living at Aston City Springs! Staff & maintenance team are always helpful & willing to get things done in a timely fashion! I enjoy meeting new people as they move in. Looking forward to getting a group to play cards!!

Aston City Springs Manager28/28/2020

Thank you again for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

• 2018 - 2020 Not Recommended

Updated 05/17/2020

Reviewed 05/17/2020

The location of the community is the best aspect of it. The majority of the neighbors in general are fine although there are a few that I wish would move out soon. The parking situation is a mess and the rules change every other day.The parking… See More

Aston City Springs Manager19/19/2020

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 799-6622 or [email protected] to discuss this further.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

• 2020 Recommended

Updated 05/13/2020

Reviewed 05/13/2020

So far moving into this complex the experience has been fair, I know this is a non-smoking community but theres a lot of smoking, he found a lot of dog feces on the carpet. During this time so should be Hand sanitizer on both sides for… See More

Aston City Springs Manager23/23/2020

Thank you for the high star rating! Our restrooms are available and equipped with plenty of soap. As you know, hand sanitizer is in very short supply. I am sorry you have had this experience in regards to smoking and would like a chance to rectify this. If you are willing, please email me at [email protected] or call (770) 799-6622.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

• 2020 Recommended

Updated 05/06/2020

Reviewed 05/06/2020

great apartment. Maintenance staff is top notch all around. Fiber internet is great. Wide hallways are nice. Very conscious of coronavirus concerns. Gym looks good but is obviously closed for the virus and all

Aston City Springs Manager16/16/2020

Thanks for your praise and kind comments about our team. We look forward to reopening our fitness center when it is safe. If you're ever in need of more help, please let us know!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

• 2018 - 2020 Recommended

Updated 05/03/2020

Reviewed 05/03/2020

Excellent in many ways. Management always cordial and professional. Neighbors are respectful, caring of common areas. I enjoy living in the Aston Community. I recommend the complex to anyone who asks me about my experience.

Aston City Springs Manager16/16/2020

Hi We are always more than happy to assist you if anything else comes up. Take care! , thank you so much for your positive comments about Aston City Springs!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 225087 • 2019 Recommended

Updated 11/18/2019

Reviewed 11/18/2019

Friendly diverse community of people. The staff is nice and remembered my name from only 1-2 encounters. I've never felt this safe living in an apartment complex. I look forward to renewing my lease if the price is right.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 711798 • 2019 Recommended

Updated 10/30/2019

Reviewed 10/30/2019

Fantastic location, clean, simple and elegant decor throughout complex including one's own apartment. Quiet and comfortable! Enjoy your deck, great outdoor spaces, walk to anything one could desire, accommodating and expedient staff assisting with any issues that might come up. See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 651656 • 2019 Recommended

Updated 10/28/2019

Reviewed 06/12/2019

I have been super pleased with everyone from office staff to maintenance. They are all so helpful and nice. They call me by name and greet me all the time. I would give the complex a ??. If anyone needs a referral count me in. The… See More

Aston City Springs Manager24/24/2019

Thank you very much for the kind words! We are so happy to help.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 708710 • 2019 Recommended

Updated 10/21/2019

Reviewed 10/21/2019

The location, staff, renters and geo location are all the best...friendly, helpful and professional. The clubhouse and pool area is beautifully decorated and very clean. The parking garage is confusing for first timers... See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 707339 • 2018 - 2019 Recommended

Updated 10/16/2019

Reviewed 10/16/2019

I've lived at Aston for over a year now, and my experience has remained consistently positive. The community is clean, my neighbors are great, and the location is perfect! I can walk across the street to do my grocery shopping, or downstairs for dinner and a… See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 701070 • 2019 Recommended

Updated 09/30/2019

Reviewed 09/30/2019

It's a beautiful property. I've found the staff and neighbors to be very friendly. Being within walking distance to Trader Joe's is a huge plus, in addition to quite a few wonderful restaurants & bars. I love it here!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 339950 • 2019 Recommended

Updated 09/16/2019

Reviewed 01/28/2019

I moved to this apartment complex January, 2019 and have been very happy with my apartment, with the management, staff and all involved. I feel very fortunate to live here. Since I am a "senior" citizen, safety has been one of my big concerns. I feel… See More

Aston City Springs Manager31/31/2019

Thank you very much for the feedback and positive review! We are so happy you chose Aston to call "home"!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 519072 • 2018 - 2019 Recommended

Updated 09/09/2019

Reviewed 07/27/2018

Fine. Decent restaurants. Good park. Safe enough ........................................................................................................................................................... See More

Aston City Springs Manager31/31/2018

Thank you for your kind review! We are thrilled that you chose Aston!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 689839 • 2019 Recommended

Updated 09/04/2019

Reviewed 09/04/2019

I've only been here a few days, and already I am floored with how great everything is. The apartment is beautiful and high quality, the neighbors are friendly, the location is unbeatable, and the staff has been superb in every sense of the word. Cannot day… See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 682524 • 2019 Recommended

Updated 08/19/2019

Reviewed 08/19/2019

A great upscale community in the heart of City Springs - everything you need is within walking distance - restaurants, culture, supermarket - you name it! So happy to have found a neighborhood like this. See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 552631 • 2018 - 2019 Recommended

Updated 08/17/2019

Reviewed 10/08/2018

I love living at Aston City Springs! The staff is very friendly and helpful and there's always something to do here. I love walking and always feel safe. Love the pool, club room and the gym and so many restaurants close around to satisfy your hunger!… See More

Aston City Springs Manager30/30/2018

We are so happy you love living here! We love having you! Please let us know if we can ever do anything for you.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 680544 • 2019 Recommended

Updated 08/15/2019

Reviewed 08/15/2019

Our complex is in the middle of great restaurants, nice social spaces, interesting community events and great retail. We are enjoying our rental experience with conveniences at every turn...all in walking distance! See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 680449 • 2019 Recommended

Updated 08/15/2019

Reviewed 08/15/2019

Very convenient , nice facilities, quiet and professional staff. The move in was made easy by having a designated loading dock and freight elevator. Once in , I have enjoyed using the health club , pool and social areas. See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 677821 • 2019 Recommended

Updated 08/13/2019

Reviewed 08/13/2019

This is a fun commumity, lots of events happening every weekend to keep you occupired. Located in a very good location adjacent to multiple amusements, shopping centers. Apartments are clean and have multiple amenities. The parking facility is very good with multilevel parking. Trash collection service… See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 533008 • 2018 - 2019 Not Recommended

Updated 08/13/2019

Reviewed 08/27/2018

It's fine, that's it. Just fine. Not great. Security is non existent................................................... See More

Aston City Springs Manager27/27/2018

We are very sorry to hear you have not had a positive experience. We would like to hear more about your move and have an opportunity to address your concerns, please contact us at 770-799-6622 or [email protected] when you have a moment. Thank you for choosing Aston City Springs!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 675692 • 2019 Recommended

Updated 08/07/2019

Reviewed 08/07/2019

The management and leasing office staff are friendly, professional and responsive. The other residents are also friendly. I haven't experienced loud music, howling dogs or people leaving garbage around like in my last apartment. The buildings are new. I hardly use my car because I can… See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 675550 • 2019 Recommended

Updated 08/07/2019

Reviewed 08/07/2019

I moved into Aston City Springs two weeks ago and it has been a great experience so far... I looked at a lot of units in the area and think I made a great choice in ACS. The location is fantastic, some of the best restaurants… See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 672602 • 2019 Recommended

Updated 08/02/2019

Reviewed 08/02/2019

It has been good so far. Up until this point of the survey, I was OK. Requiring me to answer in a specific amount of charters runs totally contrary to a "quick, one minute survey". Now I am irritated with this process and choose to complain… See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 479406 • 2018 - 2019 Not Recommended

Updated 07/31/2019

Reviewed 04/23/2018

Helpful staff but lacking skills in coordinating quality, networking activities amongst tenants. Poor social media skills. Too many tenants with dogs, especially over size dogs (50+ lbs) . Grounds around front office entrance looks and smells unsanitary with dogs' urine.

Aston City Springs Manager25/25/2018

Thank you very much!

How was this review?

Useful

Thanks for voting!

Report

Features & Amenities

Laundry

In-home Washer and Dryer

Parking

Controlled Access with Private Parking Garage

Parking