Review History for Verified Resident 869751

Celebration at Sandy Springs


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Resident 869751

Verified Resident ā€¢ 2020 - 2021

7/27/2021

We've only been here less than one year. From the start, maintenance has struggled to fulfill requests in a timely manner and the front office typically gives us the run-around when asked about maintenance expectations.
    Manager

    7/30/2021

    Celebration at Sandy Springs
    We are discouraged to hear that your impression of our staff has not matched up to the high standard of service we aim to provide. We appreciate your feedback, as we are always looking for ways to improve our community and the level of comfort for our residents. If you are currently experiencing any maintenance issues, please feel free to reach out to me directly at celebrationmgr@pinnacleliving.com or submit a request at your earliest convenience. We truly want each of our residents to enjoy their homes to the fullest and would appreciate the opportunity to have a call with you to discuss your concerns. Thank you. David L. Property Manager
    1 Previous Review

    Previous Review

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    Resident 869751

    Verified Resident ā€¢ 2020 - 2021

    2/2/2021

    Maintenance does not do their job and the leasing office never answers the phone unless you call over 3 times back to back. They also do not respond to emails! Even if you have an emergency request, maintenance will not come.
      Manager

      2/10/2021

      Celebration at Sandy Springs
      Dear Resident, We are sorry to hear you have not been able to reach the office. I'd love to personally be your point of contact in order to change that and making our community feel warm and welcoming! We value our residents and look forward to talking with you and finding some solution. I'd love to also track or expedite any open issues you may be having. Hope to talk soon ā€“ David L., Property Manager celebrationmgr@pinnacleliving.com

      Review 9 out of 231

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      Celebration at Sandy Springs

      March 2024

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