Ratings & Prices for SYNC at Jonquil, Smyrna, GA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.8
Safety	3.8
Office Staff	4.4
Maintenance	4.5
Neighborhood	4.7
SatisFacts™ Tour Survey	4.8/5
SatisFacts™ Move-In Survey	4.8/5
SatisFacts™ Maintenance	4.8/5
SatisFacts™ Renewal Survey	3.7/5

Review Count

Number of reviews in the past 365 days	37

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	1.05 days

Ratings & Reviews (108 Reviews)

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Verified Resident 855393 • vrp • 2019

12/19/2020

It's a very beautiful environment and very welcoming staffs at the leasing office, always ready to help. It's accessible to stores,eateries,schools to mention a few.....I will highly recommend SYNC to friends and family who are thinking of changing apartments.

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SYNC at Jonquil Manager

12/22/2020

Thank you for your perfect 5 rating! We are so glad you're enjoying everything our wonderful community has to offer and truly appreciate your recommendation. If there's anything we can help with, please give us a call in the office.

Verified Resident • vrp • 2021

02/11/2021

We just sold our home of 21 years.It was a stressful time and we had to figure out where to go. Hope at the Sync Jonquil was so helpful and accommodating! We love it here! Couldn't ask for a better front office and maintenance staff!

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SYNC at Jonquil Manager

02/11/2021

Thank you so much for the kind words. We truly appreciate it. I will be sure to share with the team.

Farrah1504 • Resident • 2020 - 2021

02/08/2021

So far I have enjoyed my unit I love the lay out of my apartment my room isn’t stuffy, I fit my King Size bed in with no issues and still have plenty of space. I love that the grocery store is next door and you… See More

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SYNC at Jonquil Manager

02/08/2021

Thanks for the review! This is so nice to hear, & glad you are loving your new place.

[email protected] • Resident • 2019 - 2021

02/08/2021

Great community with many places within walking distance. Office staff is very friendly and responsive to our requests. While we have had no issues with Residents, they should break down boxes and try to throw garbage in bins and not left outside their car doors.

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SYNC at Jonquil Manager

02/08/2021

Thank you so much for leaving a review. We truly appreciate it and will continue to do our best to keep you happy. :) We will keep an eye on the bins. Thank you for the heads up.

Verified Resident • vrp • 2021

01/25/2021

It'll much better if we were shown the apartment we are about to move in itself instead of model apartments. The dimensions of the model were different from the unit rented. For instance, the kitchen space is a lot bigger than the living room area. What… See More

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SYNC at Jonquil Manager

01/26/2021

Thank you for taking the time to bring your experience to our attention. Your Property Manager Carol has tried reaching, but has not been able to connect with you. Please call her at your convenience at 770.742.7580 so we may assist you.

Verified Resident • vrp • 2018 - 2021

Updated Review

01/02/2021

The community started off good and well taken care of but has dropped significantly since Sync took over. The site management is incredibly condescending towards residents and takes no interest in our security saying there is nothing they can do. We recently had a major incident… See More

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SYNC at Jonquil Manager

01/04/2021

Thank you for taking the time to provide us with your feedback. We regret to hear you have been disappointed since we took over a few years ago. While there was an incident that unfortunately took place at the community, our team held a community town hall meeting virtually with local law enforcement and our on-site courtesy officer to discuss steps that both our community is taking and that our residents should be taking. Crime does happen everywhere and no one can ever guarantee personal safety, but we implement security measures as best possible. If you encounter doors or gates that are malfunctioning, please report these to us as soon as possible. We do everything in our power to repairs these as promptly as possible, but unfortunately due to damage they do break at times. We are a bit confused as there are no new fees and they certainly are not hidden, we just combined all of the broken out individual fees to one to simplify billing.

Previous Review

· 09/10/2020

Verified Resident • vrp • 2019 - 2020

12/19/2020

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SYNC at Jonquil Manager

12/22/2020

Ashley_H988 • Resident • 2020

11/30/2020

If you're looking to rent here, I urge you to look elsewhere. This has been one of the worst apartment complexes I have ever lived in. When I initially moved in, the leasing office didn't have a sticker for me to park in the parking deck,… See More

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SYNC at Jonquil Manager

11/30/2020

Hi Ashley, As Carol just told you on the phone, maintenance is on their way to clean your refrigerator. Again, we apologize that this happened and appreciate you allowing us in to your home to make the needed repairs. Carol also already advised that we would be reimbursing you for the groceries once you had provided us with the list of items so we may make appropriate adjustment to your account. We are quite confused on your comments regarding security as we have never, and would never, ask our residents to volunteer for security? We recommended our residents get acquainted with their neighbors and report any suspicious activity immediately to our on-site courtesy officer from the Smyrna Police Department. If there are any broken entrance doors, please be sure to report these as well so we may re-secure them as soon as possible. We hope moving forward you have a more positive residency, thank you for taking the time to provide us with your feedback.

Verified Resident 845400 • vrp • 2019 - 2020

11/19/2020

Love living here at SYNC in Smyrna! The office staff do their very best to keep you aware of what's happening and are always helpful when approached. The maintenance staff are quick, efficient, and friendly. The location is great too!

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SYNC at Jonquil Manager

11/19/2020

Thank you so much for the awesome review! We are so happy to hear you love our community and hope you continue to call SYNC at Jonquil home for many years to come!

Verified Resident 844274 • vrp • 2020

11/16/2020

A lot of residents throw their trashes on the floor and the building has only 1 employee to clean and do other activities. So, the building is always dirty. The acoustic between apartments is not good. You can hear people in the apartment below yours.

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SYNC at Jonquil Manager

11/17/2020

Thank you for providing us with your review. We regret to hear you are not having a positive experience. We share your frustration with some residents not keeping the community clean, but appreciate you doing your part. We are a bit confused as we have a maintenance team to keep our building in tip top shape, not just one employee. Please feel free to reach out to us in the office if you would like to further discuss your feedback.

Verified Resident 749892 • vrp • 2020

11/05/2020

This is a very nice property. the staff is very friendly and that certainly makes a difference. I have been treated well since being here , the concerns I have had for the most part have been handled.

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SYNC at Jonquil Manager

11/06/2020

Thanks for the kind words, we're happy to hear our team has been so friendly! Please let us know if there's anything else we can assist you with.

Verified Resident 840272 • vrp • 2020

11/05/2020

I Just moved in last week but Hope has been very helpful with making my move stress free and so far all of the other staff have been approachable and very attentive to all of my concerns. They are efficient and fast in taking actions. Sync… See More

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SYNC at Jonquil Manager

11/05/2020

Thank you so much for your review and welcome to SYNC at Jonquil! We are so glad to hear Hope has been so helpful along with the rest of our team. We truly care about our residents and know you will love being a part of our community!

Verified Resident 820687 • vrp • 2020

09/19/2020

I love the atmosphere and all of the amenities offered to the residents here. It a clean extremely social environment. The neighbors are courteous and mindful of each other's needs and comfort. I plan on living here for several years.

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SYNC at Jonquil Manager

09/21/2020

Thank you so much for the great feedback! We are so happy to hear you're loving your experience and have enjoyed all our community has to offer. We look forward to you calling SYNC at Jonquil home for many years to come!

Resident • 2020

09/15/2020

I have been living on the property for 4 months, which I enjoy. The property staff is beyond amazing as well as the maintenance staff, but as with living in an apartment there are always cons. With the $25 valet trash pickup we pay every month… See More

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SYNC at Jonquil Manager

09/15/2020

Thank you for taking the time to provide us with your valuable feedback. We are so glad to hear you are enjoying your home and that our entire team has been so amazing! The valet trash provider does just pick up the bagged trash, however our team tries to keep the hallways as clean as possible as well as the garage. We would greatly appreciate you giving your Property Manager, Carol, a call at 770.742.7580 so we may best assist you. We sincerely apologize you've experienced this and look forward to correcting these issues.

Verified Resident 806721 • vrp • 2019 - 2020

08/22/2020

Nice apartments, awful residents. People don't pick up after themselves and use their balconies as kitchens to store dirty dishes and trash. Thin walls and lots of road noise if you live on the spring road side. You hear every car with a loud stereo while… See More

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SYNC at Jonquil Manager

08/24/2020

Thank you for taking the time to provide your feedback. We would greatly appreciate you contacting us in the office so we may further discuss your concerns.

Verified Resident 802045 • vrp • 2020

08/10/2020

I love the staff and community! I looked everywhere in the area and had no hesitation moving here. Everyone is helpful and responsive. Ms. Carol made my move-in process simple and easy, and Ms. Hope was fantastic on move-in day. I am tremendously grateful.

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SYNC at Jonquil Manager

08/11/2020

Your review made our day, thank you so much for all the kind words! We all truly care about our residents and are always happy to hear we were able to provide a great experience. Please let us know if you ever need anything at all, we are here for you!

Verified Resident 795454 • vrp • 2020

07/23/2020

I recently moved into this apartment and I am in love! The staff and community is very helpful and kind. The unit is beautiful, and I was very impressed with how clean it was at move-in. The units look just like what you see on the… See More

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SYNC at Jonquil Manager

07/24/2020

?Thank you so much for the kind words. We really appreciate the feedback and are happy that you enjoy living here at SYNC at Jonquil!?We are always here if you need anything at all. Please do not hesitate to let us know!?

Verified Resident 789223 • vrp • 2020

07/09/2020

What are you waiting for - MOVE IN! Great apartment floor plans, amenities, location, and price. Conveniently located in the heart of Smyrna - Jonquil City. Close to Dobbins, Lockheed, The Battery, Sun Trust Field, interstates, and airport. Great staff will get you squared away See More

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SYNC at Jonquil Manager

07/09/2020

Thank you so much for the awesome review! We are so happy to hear everything has been great and you're loving your new home! Please let us know if you need anything at all!

Resident • 2020

07/08/2020

Nearing the end our 15 mo lease and happy to be close to finished. When we first moved in, amenities and grounds were maintained. Since Dec 2019, changes in cleanliness and amenities have been drastic TVs do not work in common area, dog feces ground into… See More

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SYNC at Jonquil Manager

07/08/2020

Thank you for taking the time to provide us with your feedback. We would greatly appreciate you giving your Property Manager, Carol, a call at 770.742.7580 so we can discuss this further and address your concerns. We apologize that you have not been 100% satisfied, and appreciate the opportunity to resolve these issues.

Verified Resident 787083 • vrp • 2019 - 2020

07/04/2020

I've had a great experience so far with Sync at Jonquil. The leasing office really sold the entire complex to me during the visits that I had when I was looking. Hope, the leasing agent was super helpful.

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SYNC at Jonquil Manager

07/06/2020

Thank you so much for the great review and kind words about our team, especially Hope! We truly care about our residents and strive to provide excellent service. Please do not hesitate to reach out if you need anything at all!

Verified Resident 782720 • vrp • 2018 - 2020

06/27/2020

When I first moved her the community was. We and well maintained. In recent years the community has gone down there is trash around the property in the garage doors are not secure multiple lights are out around the community See More

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SYNC at Jonquil Manager

06/29/2020

Thank you for taking the time to review your residency. We appreciate your feedback and will be looking into your concerns to address these as best possible.

Verified Resident 783895 • vrp • 2020

06/25/2020

Was a smooth transition and the staff was quite welcoming during a stressful transition. Also they offered me a hand truck to use. I thought that was really nice of them and they asked me once I was done if everything went well.

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SYNC at Jonquil Manager

06/29/2020

Thanks so much for your five star review! We know how stressful moving can be and always try to do our best to help accommodate our residents where we can! Please let us know if you ever need anything!

Verified Resident 781385 • vrp • 2017 - 2020

06/18/2020

Don't move here it is too expensive and not worth the money. Parking is terrible. Most times have to park on 3rd 4th floor to just go down to the 1rst floor of where you live. Too many car break-in and camera caught nothing or nobody.… See More

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SYNC at Jonquil Manager

06/19/2020

Thank you so much for your feedback. Please call us in the office so that we can address your concerns. We'd like to get some more details.

Verified Resident 777179 • vrp • 2018 - 2020

06/08/2020

Would not recommend this place as a great place to live; the community does not maintain the back part of the property even after several requests. It's not a great experience in addition to the train.

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SYNC at Jonquil Manager

06/10/2020

Thank you for the feedback. If you can, would you email me some more details about your concern? I can be reached at [email protected]

Verified Resident 262876 • vrp • 2020

06/01/2020

So far it has been great! All of the amenities are closed which stinks because the gym was open before we moved in. Other than that, the apartments are super nice, the pool looks amazing, and the Biergarten is amazing to see lit up at night.… See More

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SYNC at Jonquil Manager

06/03/2020

Thank you so much for the wonderful review. Hopefully, we can open it very soon!

Verified Resident 773150 • vrp • 2017 - 2020

05/28/2020

The location is wonderful. Right next to a grocery store, pharmacy, has station and plenty of restaurants. The apartments are beautiful and the floor plans are very spacious. There are hardly ever any problems parking and the staff is excellent!

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SYNC at Jonquil Manager

05/28/2020

Awe! Thank you so much. This is a great review!

•

Updated Review

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Manager

Features & Amenities

Parking

Covered Parking Deck

General

Google Fiber Available
Grilling Area
Health and Fitness Studio
Outdoor Biergarten
Outdoor Fireplace
Premium Pet Spa
Resort Style Saltwater Swimming Pool
Valet Dry Cleaning Service
Wi-Fi in Amenity Areas

Pets

Dogs Allowed
Restrictions: No more than two pets are allowed per apartment home and pet fees/depoists will be charged per pet. Only cats and dogs are allowed, and no aggressive breeds or exotic animals will be permitted. Please contact our leasing office for details on pet fees and restrictions.
Comments: Pets Allowed
Cats Allowed
Restrictions: No more than two pets are allowed per apartment home and pet fees/depoists will be charged per pet. Only cats and dogs are allowed, and no aggressive breeds or exotic animals will be permitted. Please contact our leasing office for details on pet fees and restrictions.
Comments: Pets Allowed

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,365
SQ. FT.
646
Available
Avail.
1 Units
Model
S1

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
Price
$1,560 - $1,605
SQ. FT.
727
Available
Avail.
3 Units
Model
A2

View Floor Plan

Price
Price
$1,640
SQ. FT.
856
Available
Avail.
1 Units
Model
A4

View Floor Plan

Price
Price
$1,870
SQ. FT.
1,127
Available
Avail.
1 Units
Model
A6

View Floor Plan

Price
Price
$2,180
SQ. FT.
1,001
Available
Avail.
1 Units
Model
A5

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,875 - $1,900
SQ. FT.
1,111
Available
Avail.
3 Units
Model
B1

View Floor Plan

Price
Price
$1,950 - $1,980
SQ. FT.
1,173
Available
Avail.
2 Units
Model
B2

View Floor Plan

Price
Price
$2,010 - $2,055
SQ. FT.
1,214
Available
Avail.
2 Units
Model
B3

View Floor Plan

Price
Price
$2,320
SQ. FT.
1,347
Available
Avail.
1 Units
Model
B5

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$2,405
SQ. FT.
1,409
Available
Avail.
1 Units
Model
C1

View Floor Plan

Price
Price
$2,470 - $2,545
SQ. FT.
1,447
Available
Avail.
2 Units
Model
C2

View Floor Plan

Price
Price
$2,965
SQ. FT.
1,751
Available
Avail.
1 Units
Model
C3

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

SYNC at Jonquil combines modern luxury with elements of comfort and style. Apartment homes feature hazel white granite countertops, hardwood-style flooring, brushed metal hardware and pendant lighting. Homes also feature exceptional upgrades including stainless-steel Whirlpool appliances with gas ranges, Nest thermostats, and washer/dryer included in every apartment home. Exclusive amenities include a controlled access covered parking deck, elevator access throughout the building, a relaxing Biergarten with outdoor fireplace, 24-Hour Health and Fitness Studio with superior cross fit equipment, Yoga Studio, Custom designed Club Lounge, tranquil resort-style Saline Pool, and luxurious Pet Spa. SYNC at Jonquil is surrounded by a vibrant community in the heart of downtown Smyrna, well-situated steps from Publix, local restaurants and specialty retailers. Surrounded by parks and trails for outdoor enjoyment, SYNC at Jonquil is also a pet friendly community.

Go to Property Website

Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at SYNC at Jonquil?
The community is rated 3.8/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at SYNC at Jonquil?
The community is rated 3.8/5 stars, signifying much satisfaction on average.

How safe is SYNC at Jonquil?
The community is rated 3.8/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 1.08 days to their community reviews in the past year.

Who manages SYNC at Jonquil?
SYNC Residential

What is the pet policy at SYNC at Jonquil?
Dogs Allowed
Restrictions: No more than two pets are allowed per apartment home and pet fees/depoists will be charged per pet. Only cats and dogs are allowed, and no aggressive breeds or exotic animals will be permitted. Please contact our leasing office for details on pet fees and restrictions.
Comments: Pets Allowed
Cats Allowed
Restrictions: No more than two pets are allowed per apartment home and pet fees/depoists will be charged per pet. Only cats and dogs are allowed, and no aggressive breeds or exotic animals will be permitted. Please contact our leasing office for details on pet fees and restrictions.
Comments: Pets Allowed

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths