Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 86.67% |
Average time to respond to reviews | 38.4 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 86.67% |
Average time to respond to reviews | 38.4 days |
Hi Verified Resident 872690, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Hello Verified Resident 830843, we appreciate you taking the time to leave us this feedback. Please call the office is you would like to discuss any pending issues you might be having.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Verified Resident 838533, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Provenza Old Peachtree.
Verified Resident 803282, thank you for your review; we are happy to pass along your comments to the team here at Provenza Old Peachtree to address the trash issues!
Verified Resident 791405, we're disappointed to hear of the negative experience you had at our location. Thank you for leaving feedback. Please reach out to us at (770) 418-9099 so we may identify ways to improve your experience.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Verified Resident 782120, we really appreciate your feedback!
Verified Resident 735392, we are so happy to read such a great review about Provenza Old Peachtree!
Verified Resident 777925, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
We appreciate you taking the time to leave us this feedback. We are sorry that you have not enjoyed your experience here - please call the office at 770-418-9099 to discuss further.
Hi Verified Resident 771171, thank you so much for your positive comments about Provenza Old Peachtree!
We appreciate your positive review about your recent experience with us! We can't wait to open back up so you can get the full experience!
Hi Verified Resident 743739, we are very happy to have provided you with such a positive experience!
Thank you for taking the time to share your experience with us. We always strive to provide our residents with the best customer service and living experience possible. We are sorry that your apartment was not cleaned to your satisfaction at move in. Please know that we will always make things right if they are brought to our attention. The ADA accessible apartments do feature a different style kitchen, including microwave placement, but we try to make sure we let people know about the differences before reserving an apartment with us. The water/sewer bills are based on each individual apartments usage and we do provide our residents with a methodology memo if they have any questions. Our billing provider is also available to answer any questions. We did confirm with our billing provider that the meter equipment in your home was functioning properly during your residency. Thank you again for taking the time to express your concerns. If there are any outstanding issues that we can assist with, please contact the leasing office at 770-418-9099.
We appreciate your positive review about your recent experience with us! Thank you again for leaving us this response!
Hi Verified Resident 688133, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 418-9099 to discuss this further.
Thank you for your feedback about our community! We appreciate you sharing your experience and hope to continue making you feel at home!
Verified Resident 671134, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We do hope we can be of assistance in the future. Take care!
Verified Resident 669788, your satisfaction is our top priority. We are dedicated to make sure our community stays clean, we will take care of this!
$1,343
649
4 Units
A1
$1,383
752
3 Units
A2
$1,393
819
3 Units
A3
$1,552
964
1 Units
B1
$1,562
1,074
5 Units
B2
$1,713
1,136
1 Units
B3
$1,879
1,314
N/A
C1
We are now accepting in-person and self-guided tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today. Consider it the best of both worlds: Provenza at Old Peachtree offers luxury apartment homes in Suwanee, Georgia. Our close-knit small-town community is conveniently located off Old Peachtree Road. Ranked as one of "America's Ten Best Places To Live", Suwanee is a friendly, progressive community committed to maintaining a high quality of life for its residents. Our beautiful one, two and three bedroom apartment homes combine a modern style with trendsetting charm. Individual homes include sophisticated features such as Whirlpool stainless steel appliances, soaring nine-foot ceilings with double crown molding, and gorgeous granite countertops and vanities. We offer lifestyle-enhancing amenities from a resort-style pool, sports-club style fitness center to a high-tech cyber lounge and a Clubroom with a professional chef's kitchen. At Provenza at Old Peachtree, the personalized service of our staff, the comparable list of amenities and our commitment to exceed your expectations create the perfect home.
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