Somerset at the Crossings
#19,540 #10 #1,127

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Somerset at the Crossings

100 Summerwalk Parkway, Tucker, GA 30084
(197 Reviews)
$1,315 - $2,124/mo
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Floor Plans & Pricing

1 Bedroom

The Bristol

1 Bed, 1 Bath | 750 sq. ft.

$1,315

4 Available Units

See Floor Plan Details

2 Bedrooms

The Wiltshire

2 Beds, 2 Baths | 1,150 sq. ft.

$1,848

7 Available Units

See Floor Plan Details

The Wessex

2 Beds, 2 Baths | 1,250 sq. ft.

$1,602

6 Available Units

See Floor Plan Details

The Dorset

2 Beds, 1 Bath | 1,000 sq. ft.

$1,494

See Floor Plan Details

3 Bedrooms

The Wellington

3 Beds, 2 Baths | 1,550 sq. ft.

$2,124

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

D

Review Ratings

Noise

2.0

Grounds

1.0

Safety

2.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

2.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Somerset at the Crossings Reviews

(190)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2018 - 2023

10/30/2023

I’ve been here for 5 years and it has been terrible! We have had about 20-25 different management teams, the office is never open, roaches , rats, there’s wood falling apart on all of the stairs, the maintenance crew never cleans the back and the… See More >
    Review Author Icon

    Millie_B

    Resident 2018 - 2022

    2/16/2022

    DO NOT MOVE HERE. The administration are nothing but layers and thief’s. They DO NOT care for their residents. They never available and charge you for charges they make up on their heads. EVERYONE in the leasing office are rude and unprofessional. The worst experience… See More >
      Manager

      3/1/2022

      Somerset at the Crossings
      Millie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We hope you are willing to give us another chance. Please reach out to us at (770) 938-4211 so we can work towards a resolution.
      Review Author Icon

      anonymous

      Resident 2020

      12/27/2020

      This trash is a eyesore! It hasn't always been like this but this weekend was just the worst, It's been just sitting here all weekend long! I'd be surprised if the people living near doesn't have rats or roaches! I pay a lot in rent… See More >
        Manager

        11/3/2022

        Somerset at the Crossings
        Anonymous, thank you so much for the positive review!
        Review Author Icon

        Bigpapi11

        Resident 2018 - 2020

        11/20/2020

        I've been living at Somerset for 2 years and its not bad. When we first moved there was a lot of car break ins but that has stopped. I haven't had problems with roaches but I do live on the top floor. The maintenance team… See More >
          Manager

          11/3/2022

          Somerset at the Crossings
          Bigpapi11, we are glad we could help!
          Review Author Icon

          Resident 753369

          Verified Resident 2020

          3/17/2020

          Simone was fabulous. She was helpful, knowledgeable and resourceful. There was some confusion about the amount of the cashier's check. Ashley didn't have my dog on the lease, even though she was on the application. That was the only hiccup in the process.

            Manager

            3/19/2020

            Somerset at the Crossings
            Hi Carol, thank you so much for your review. I do apologize for the "hiccup" with the pet fee, but I am glad that everything worked out as were are very happy to have you. Thanks again for the review and we are here to assist with anything you need.
            Review Author Icon

            Resident 749210

            Verified Resident 2020

            3/3/2020

            So far so good. I've only been here one week. Community is nice. The staff is great! The move in process was easy. Ashley, kept me updated with every step. One thing, however, I can hear my upstairs neighbors, but that's just apartment living so… See More >
              Manager

              3/5/2020

              Somerset at the Crossings
              Hello, and thank you for your 4 star review! We welcome you to the community and we are happy the move in process was smooth. Should the noise become incessant, please give us a call. Thank you again for your review.

              Updated Review

              Review Author Icon

              Resident 746638

              Verified Resident 2013 - 2020

              2/22/2020

              I love Somerset, the office staff is always professional and polite. First apartment community I have been apart of which interact with community. I've been here for 6 years and I love the community. My apartment is a nice size, a lot of parking space… See More >
                Manager

                2/24/2020

                Somerset at the Crossings
                Thank you so much for your 5 star review! We are so pleased that you love the community and have been with us for this long. We hope to continue to improve and provide you the best service possible. Please feel free to reach out to the office at anytime should you need anything. Thanks again.
                Review Author Icon

                Resident 740893

                Verified Resident 2018 - 2020

                2/1/2020

                Okay everything is good only a few disagreements with policies and fees will probably renew lease thanks for the opportunity to lease with your community trash area needs to be cleaner but I blame residents

                  Manager

                  2/4/2020

                  Somerset at the Crossings
                  Hello and thank you for your 4 star review! We are happy you are here with us and we are working to get all residents on board with the trash disposal. Look for that to improve which is already has begun based on the policies and fees we have in place for that. Please reach out should you need anything in the future.
                  Review Author Icon

                  Emilie_J

                  prospectiveVisited 2020

                  1/18/2020

                  I visited Cristian today at Somerset at the Crossing. He was extremely helpful and kind! Showed me all the amenitites. Great customer service! He even walked me out to my car with an umbrella because it was raining. Only reason I didn't lease was the… See More >
                    Manager

                    1/21/2020

                    Somerset at the Crossings
                    Hi Emilie, thank you so much for your glowing 5 star review. We pride ourselves on providing great service. We are so pleased that you had a great tour experience. Ask us about our preferred employer program to see if you qualify for an app fee discount. Thank you
                    Review Author Icon

                    Resident 731883

                    Verified Resident 2019

                    12/28/2019

                    Great experience. Very helpful, friendly and courteous. The move in date was exactly when I asked to move in. Easy to get in and out of apartment complex. Clean grounds and pool and gym are very nice and convenient.

                      Manager

                      1/9/2020

                      Somerset at the Crossings
                      Hello and we thank you for your 4.67 star review! We are glad that you were able to get the move in date you wanted and that the complex is easy to navigate and clean. We work very hard as a team to keep the community clean and we are enlisting the help of all residents to do the same, so that is great feedback. Should you need anything in the future, please do not hesitate to give us a call.
                      Review Author Icon

                      Resident 728138

                      Verified Resident 2019

                      12/16/2019

                      the worst community i have ever lived. no one comes when u put the call order. christain transfer to ashley, ashley transfer to manager . ridiculous leasing office. i will never recommend this place to anyone. they have not cleaned my aparttment yet . today… See More >
                        Manager

                        12/16/2019

                        Somerset at the Crossings
                        Thank you for your review Zohra. All units are cleaned, walked and then touched cleaned again prior to all move ins. We allotted several opportunities to cancel the move in if the unit was not to your liking, however, when you decided to move forward and sign the lease after viewing the unit several times before moving in, we were happy to welcome you and your husband to the community. As for service requests, all are handled within 48 hrs. I see no service requests in the system for you at this time. If you need help entering a work order via siteplan, feel free to come to the office so that we can input them together. I know you have a busy work schedule at the center, so we can work around your schedule with anything you may need. Should you need anything else, do not hesitate to give us a call, email, or visit. We are here to make your stay with us as pleasant as possible. Again, your feedback is appreciated and thank you for choosing Somerset as your home.
                        Review Author Icon

                        Resident 723653

                        Verified Resident 2019

                        12/5/2019

                        Too much noise, blasting music from people's cars as they sit in them. It rattles my nerves. There's an elephant it seems living above me. The walking heavily is disturbing and the loud music coming from the person above

                          Manager

                          12/12/2019

                          Somerset at the Crossings
                          Hello, thank you for your 4.67 star review! We apologize for the issues you are facing with car music and the above neighbor. Please give us a call so that we may discuss some options with you or brainstorm a resolution. Thank you

                          Updated Review

                          Review Author Icon

                          Resident 719617

                          Verified Resident 2015 - 2019

                          11/19/2019

                          My experiences here have always been great. The Management Team is always courteous, professional and ready to help or explain any issues that may arise. There is always a warm welcome to the Office great activities for us to be involved in.

                            Manager

                            11/27/2019

                            Somerset at the Crossings
                            Hi, and thank you for your 5 star review! We are always so pleased and humbled that the effort we put in to making our residents and future residents feel welcome and appreciated, in noticed. We will Keep the activities going. Look out for our next giveaway. Feel free to reach out to us if you need anything.
                            Review Author Icon

                            Resident 715528

                            Verified Resident 2019

                            11/9/2019

                            I like the management here so far. I haven't had an issue or a question yet that they weren't able to help me with. For the most part it's a pretty peaceful place to live and it's really affordable compared to a lot of other… See More >
                              Manager

                              11/27/2019

                              Somerset at the Crossings
                              Thank you for your 4 star review. We are pleased you are happy with the management and that should remain constant as we are here for you and to provide you with great service. Please let us know if you need anything.
                              Review Author Icon

                              Resident 715525

                              Verified Resident 2019

                              11/9/2019

                              Helpful staff, clear and upfront about everything for move in. They call u check to see if u need anything. I felt like they wanted to work with me to get everything I needed. Easiest transition for me

                                Manager

                                11/27/2019

                                Somerset at the Crossings
                                Wow! Thank for your positive review. We strive to be honest and upfront with our residents and prospects and full transparency is apart of the 5 star service we provide at Somerset. Should you need anything in the future, we are here 6 days a week for your convenience. Thank you again for the great review and welcome to the community.
                                Review Author Icon

                                Resident 714752

                                Verified Resident 2015 - 2019

                                11/6/2019

                                Nice quiet community with friendly staff and professional maintenance staff. I will recommend this community to family and friends. It's location is perfect, 15 to 30 minutes from everywhere in the metro area.

                                  Manager

                                  11/8/2019

                                  Somerset at the Crossings
                                  Thank you for your excellent 5 star review. The community is in a great location, and we are so pleased to decided to call Somerset your home. Please feel free to reach out should you need anything.
                                  Review Author Icon

                                  Resident 704034

                                  Verified Resident 2018 - 2019

                                  10/7/2019

                                  This is a wonderful place to stay . Staff is wonderful. Maintenance always follows up and the apartment homes are huge. You get way more then your money is worth!! Hurry before all of these apartment homes are filled.

                                    Manager

                                    10/8/2019

                                    Somerset at the Crossings
                                    Thank you for your 5 start review! We are so please that you think so highly of our team as we work to provide the best service possible. Thank you for adding to the urgency of the rentals as we at 97% full! Should you need anything, please stop by the office or give us a call. -Management
                                    Review Author Icon

                                    Resident 703263

                                    Verified Resident 2019

                                    10/5/2019

                                    In my opinion, the apartments are not worth the monthly price charged for them. First, there is a roach problem in the community. Second, all of the appliances in the apartments are old and need constant maintenance. There aren't enough doggie bag containers throughout the… See More >
                                      Manager

                                      10/7/2019

                                      Somerset at the Crossings
                                      Thank you for your review, and we appreciate you calling Somerset your home, and we have noted your concerns. Thank you for the feedback on the residents not putting the trash they create into the compactor to keep the community clean. We will look out for the those residents. If you have any other questions. Please feel free to reach out to the office.
                                      Review Author Icon

                                      Resident 699132

                                      Verified Resident 2019

                                      9/24/2019

                                      Nice community, not the fanciest around, so if you're really into fancy amenities, then this place might not be for you, but there is seasonal access to a pool and a small workout room on the bottom floor of the main office. Other than that,… See More >
                                        Manager

                                        9/24/2019

                                        Somerset at the Crossings
                                        Hello, and thank yo for the 4 star review. We appreciate the feedback and are glad the unit is working out for you and becoming home. If you have any questions please feel free to reach out. Thank you
                                        Review Author Icon

                                        Resident 695838

                                        Verified Resident 2019

                                        9/16/2019

                                        When searching for apartments, it is important to read your reviews. Property management team promptly responds to your requests and gets the job done in a convenient timely manner. Any concerns will be sent to you via email or text message to keep you in… See More >
                                          Review Author Icon

                                          Resident 690361

                                          Verified Resident 2019

                                          9/5/2019

                                          I really like the community and the staff is great. the landscape is good because it makes you feel like your in a house. The private entrance is a nice concept and makes you feel secure. I'm planning on staying here for a long time… See More >
                                            Manager

                                            9/6/2019

                                            Somerset at the Crossings
                                            Wow! Thank you for your 5 star review. We appreciate the positive feedback on the community and our team, that means a great deal as we strive for excellence and topnotch customer service, and we hope to keep you as long as you like.
                                            Review Author Icon

                                            Resident 688036

                                            Verified Resident 2018 - 2019

                                            8/31/2019

                                            The experience has been fine so far. I'll like the size of the rooms That accommodate my large furniture. Would like to have used my referral fee for Susan Vacarro when neede this month vs. when the community determined.

                                              Manager

                                              9/4/2019

                                              Somerset at the Crossings
                                              Hello Ms. Horne, Thank you for your review, and we ask that you do not use the full names of our residents on a public platform that is designed for reviews of the community and service, not resident referral feedback. Per the "Resident Referral Transmittal" that Ms. Vacarro signed, we informed her that referrals are added no sooner than 90 days after both the referred and referrer are current on there account. We have it noted to be posted to your account. If you should have further questions on the matter, please give the office a call, or stop by Monday-Saturday. Thanks
                                              Review Author Icon

                                              Resident 682961

                                              Verified Resident 2019

                                              8/20/2019

                                              The property is very clean, i love the size of the apartment. The staff is very professional and willing to answer all questions. Plus the price of the unit is very attractive. I was extremely happy with how fast they got the apartment ready for… See More >
                                                Manager

                                                8/20/2019

                                                Somerset at the Crossings
                                                Hello, and Thank you for your 5 star review!!!! We are so pleased you have taken the time to write us about the clean landscape as maintenance works extremely hard daily to keep the grounds polished. We are glad your move in was fast and seamless. Please feel free to reach out to us with any concerns, and Welcome!
                                                Review Author Icon

                                                Resident 674622

                                                Verified Resident 2019

                                                8/5/2019

                                                Facility is good and the same with the neighborhood,friendly this is only my second month here and I observe that ther is a bus waiting area if you would like to go to the market.

                                                  Manager

                                                  8/6/2019

                                                  Somerset at the Crossings
                                                  Hello, Thank you for being a part of the community! We do have the most friendly residents and management team. Yes, the bus stop is conveniently located at the entrance of the community. We appreciate your review and thank you or calling Somerset your home.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 674600

                                                  Verified Resident 2015 - 2019

                                                  8/5/2019

                                                  This is a great family-friendly community. The staff works hard on making sure the apartments are well-maintained and look good. The community is perfectly placed to get to shopping etc. in DeKalb & Gwinnett Counties.

                                                    Manager

                                                    8/6/2019

                                                    Somerset at the Crossings
                                                    Hi! Thank you for your review and and the for 5 stars given for our office and maintenance team. We pride ourselves on providing great service. We do have a peculiar county situation as we are located in both Gwinnett and Dekalb, but it just sets us apart to add more variety for our future residents. Please let us know should you need anything.

                                                    Features & Amenities

                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $350 ~ 500. Rent: $15. Restrictions: We welcome 2 pets per apartment home. There is a $350 pet fee for one pet and $150 for the second pet required . Pet rent is $15 per pet monthly. Breed restrictions apply. Please call our leasing office for complete pet policy.. Pet Limit: 2
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                                                    • Dogs Allowed
                                                      Fee: $350 ~ 500. Rent: $15. Restrictions: We welcome 2 pets per apartment home. There is a $350 pet fee for one pet and $150 for the second pet required . Pet rent is $15 per pet monthly. Breed restrictions apply. Please call our leasing office for complete pet policy.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • BBQ Grills
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Pool
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                                                    Leasing

                                                    Somerset At the Crossings in Tucker, GA offers a variety of spacious 1-, 2- and 3-bedroom floor plans with gourmet kitchens, washer and dryer included, huge closets, linen closets, decks, extra storage space and much more! Somerset at The Crossings offers a variety of floorplans that will become your distinctive retreat. Relax in your Tucker apartment home, entertain your guests or take advantage of the quality amenities that are designed to enhance your living experience.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3165

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Somerset at the Crossings Rated?
                                                    Based on 197 number of votes by renters, Somerset at the Crossings is currently rated 3.8 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Somerset at the Crossings?
                                                    Somerset at the Crossings is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Somerset at the Crossings is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    What are noise levels like at Somerset at the Crossings?
                                                    Somerset at the Crossings is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    How safe is Somerset at the Crossings?
                                                    Somerset at the Crossings is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    How satisfied are residents with the neighborhood?
                                                    Somerset at the Crossings is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    How satisfied are residents with the staff at Somerset at the Crossings?
                                                    Somerset at the Crossings is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Who manages Somerset at the Crossings?
                                                    Greystar
                                                    What is the pet policy at Somerset at the Crossings?
                                                    Cats Allowed
                                                    Fee: $350 ~ 500
                                                    Rent: $15
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $350 pet fee for one pet and $150 for the second pet required . Pet rent is $15 per pet monthly. Breed restrictions apply. Please call our leasing office for complete pet policy.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $350 ~ 500
                                                    Rent: $15
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $350 pet fee for one pet and $150 for the second pet required . Pet rent is $15 per pet monthly. Breed restrictions apply. Please call our leasing office for complete pet policy.
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

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                                                    Somerset at the Crossings is a 750 - 1,550 sq. ft. apartment in Tucker in zip code 30084. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,315. Nearby cities include Doraville, Clarkston, Norcross, Chamblee, and Lilburn.

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