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Resident · 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/13/2015
This is the WORST place I have ever lived. Water cut off constantly, horrible bugs, took forever to complete work orders, pool was always closed for various reasons (during summer). There is old couches, beds and other furniture left for months at a time at the dumpsters, glass and trash all over the playground. Not to mention they have the most awful customer service I have ever experienced. Stormy is so incredibly rude, I complained to Angel the manager and she said I would no longer have to deal with Stormy but I did. She was not only rude to me but numerous other tenants I spoke with. I lived there from march to sept 2014. My AC went out a few times over the summer, one of the times I talked to the Maintenance manager (Brian?) and told him I would be out of town the weekend. He called me back later saying he put a portable AC unit in my bedroom. When I returned the next day, my entire room was filled with water. They had to use a shop-vac on my carpet and MY BED. which my computer was on my bed and was fried. I filled it with my home owners insurance and they paid half but three oaks said they weren't responsible for my computer. My kitchen breakers constantly tripped (which the electrician said could be fixed with rewiring but three oaks didn't want to pay for it). For my daughters 2nd birthday I tried to make pulled pork for 30 people but the breaker flipped in the middle of the night (takes 10 hours in the crockpot). I had to throw out the pork shoulder I bought and order pizza for 30 people. Three oaks offered me to use their clubhouse for her party (that was in three hours when we already had a bouncy house at McKey park) as if that would reimburse me for ANYTHING. One month it charged me $1100 online instead of my rent amount and slowely they started chipping away at all these misc. BS charges. When I moved out in September they owed me $65 credit. Astro had to come out and spray for flees in my apartment and they told me they weren't charging me or three oaks. Three oaks said they would put the check in the mail. It is now April, I just called them saying I hadn't gotten a check and they said I OWE THEM $10 for astro spraying. I called astro, they said they never charged them. I called three oaks back they said they will call astro then call me. They told me they did infact get charged and astro told them there was a bill. So I call astro back and they said Three oaks never even called. They are a crock and swindle people out of money. My ex still lives there and last April they MADE HIM move from an upstairs unit because the floor squeaked too much. They said they needed to replace the floor. He then had to pay out of pocket for carpet cleaning and other misc. bills to change apartments when they made him switch. I have never ever lived in a more terrible place. I wish I could give them a 0 stars for staff.
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