The Palmer Apartments
#6,836 #6 #453

What is epIQ?

The Palmer Apartments

1345 Towne Lake Hills South Drive, Woodstock, GA 30189
(820 Reviews)
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

Asbury

1 Bed, 1 Bath | 769 sq. ft.

See Floor Plan Details

Aberdeen

1 Bed, 1 Bath | 707 sq. ft.

See Floor Plan Details

2 Bedrooms

Biscayne

2 Beds, 1 Bath | 1,145 sq. ft.

See Floor Plan Details

Carlisle

2 Beds, 2 Baths | 1,075 sq. ft.

See Floor Plan Details

Windsor

2 Beds, 2 Baths | 1,126 sq. ft.

See Floor Plan Details

Caswick

2 Beds, 2 Baths | 1,180 sq. ft.

See Floor Plan Details

Wellesley

2 Beds, 2 Baths | 1,216 sq. ft.

See Floor Plan Details

Brittany

2 Beds, 1 Bath | 1,062 sq. ft.

See Floor Plan Details

3 Bedrooms

Classic

3 Beds, 2 Baths | 1,323 sq. ft.

See Floor Plan Details

Madison

3 Beds, 2 Baths | 1,408 sq. ft.

See Floor Plan Details

Newport

3 Beds, 2 Baths | 1,351 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

C+

Review Ratings

Noise

3.1

Grounds

2.4

Safety

2.5

Office Staff

2.7

Maintenance

2.3

Neighborhood

3.9

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

61

Manager’s Review Engagement

A

Percentage of reviews responded to

91.80%

Manager’s Review Reply Time

B

Average time to respond to reviews

17.52 days

View Community Timeline
View Community Timeline

The Palmer Apartments Reviews

(708)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating

Updated Review

Review Author Icon

Resident 853802

Verified Resident 2010 - 2024

2/14/2024

Take door off the complete list and the blinds because it's not completed yet thanks rrrrrrrrrrrtrtrrrrfrtrrrrrrrrrfrfrrrrrrrrrrrrrrrrtrtrrrrrtt yet

    Manager

    2/16/2024

    The Palmer Apartments
    Verified Resident 853802 - as always, we're happy to help! When you have a moment, please contact us at thepalmermgr@greystar.com so we can try to restore your confidence in The Palmer Apartments. Thanks again for taking the time to share your concerns, and we hope to hear from you soon. -The Palmer Community Manager
    Review Author Icon

    Resident 1225283

    Verified Resident 2023 - 2024

    2/10/2024

    The Palmer have the potential to be. Great Community. If they can get maintenance and the trash under control. The Apartments are very roomy but the painting was horrible and poor quality. Overall I did love how roomy my apartment was

      Manager

      2/13/2024

      The Palmer Apartments
      Thanks Verified Resident 1225283 for taking the time to give us this feedback! We appreciate you. Thanks again for the recommendation, and have an amazing day! -The Palmer Community Manager
      Review Author Icon

      Resident 1222421

      Verified Resident 2023 - 2024

      2/2/2024

      Completely overpriced, send out rules every month even though the “service” people don’t do their jobs. My trash is picked up once or twice a week, not Sunday- Thursday as I pay for. Packages are always stolen from package room. I can’t even have… See More >
        Manager

        2/5/2024

        The Palmer Apartments
        Hi Verified Resident 1222421 - we regret to hear you were displeased with your recent experience at The Palmer Apartments. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right. -The Palmer Community Manager

        Updated Review

        Review Author Icon

        Resident 1221209

        Verified Resident 2023 - 2024

        1/29/2024

        Absolutely horrible. We cannot wait to leave and move out. This has been the absolute worst experience living in an apartment. The maintenance team is horrible. They just show up randomly and they are only supposed to come by appointment. We’ve had maintenance request since… See More >
          Manager

          1/30/2024

          The Palmer Apartments
          At The Palmer Apartments, we strive for 100% satisfaction - I'm so sorry to hear your experience didn't meet that standard. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. The Palmer Apartments (770) 926-4100 -The Palmer Community Manager

          Updated Review

          Review Author Icon

          Resident 599972

          Verified Resident 2015 - 2023

          1/9/2024

          At this time ,can comment no further.° 0000°000ppppppppppppppppppppppppppppppppppppppppppppppppppp… See More >
            Manager

            1/12/2024

            The Palmer Apartments
            We are disappointed to hear that you did not have a more positive experience with us at The Palmer Apartments. We would like to have a better understanding about your experience. Please reach out to us at (770) 926-4100 at your earliest convenience and we will do our best to resolve this with you. -The Palmer Community Manager

            Updated Review

            Review Author Icon

            Resident 1083758

            Verified Resident 2022 - 2023

            1/4/2024

            Finished half the work. Still has half left unfinished. It's been a week and no communication. Maintenance always takes forever to come out. Unless your house is burning down. Vjjfjdncnncn jdkdj jdnfjjfj djdkdkf

              Manager

              1/6/2024

              The Palmer Apartments
              Hi there, I would like to get some more details about your experience with us. Please contact us at (770) 926-4100 so we can work with you to make this right. -The Palmer Community Manager
              Review Author Icon

              Resident 1212951

              Verified Resident 2023

              12/31/2023

              Service has improved %1000 Staff have been amazing since before I moved in. I do think though that appearance can be improved a little bit. Over all this place is amazing Have a safe and happy new year 2024 will only be better

                Manager

                1/4/2024

                The Palmer Apartments
                Hi Verified Resident 1212951, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day. -The Palmer Community Manager
                Review Author Icon

                anonymous

                Resident 2022 - 2023

                12/20/2023

                This community is great

                This is a great place to start when you are in the middle grounds of buying a home and still wanting to feel at home. This apartment complex still keeps you aware of your budget but it still feels comforting. This office is staff is… See More >
                  Manager

                  12/21/2023

                  The Palmer Apartments
                  Hi Anonymous, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, The Palmer Apartments

                  Updated Review

                  Review Author Icon

                  Resident 1208070

                  Verified Resident 2012 - 2023

                  12/13/2023

                  Not having a good experience at this apartment community and I would not recommend moving here, the Gates do not work and the trash piles up a lot and the Valet Living ( trash service ) continues to be substandard plus the animal ( dog… See More >
                    Manager

                    12/15/2023

                    The Palmer Apartments
                    Verified Resident 1208070, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (770) 926-4100. -The Palmer Community Manager
                    Review Author Icon

                    anonymous

                    prospectiveVisited 2023

                    12/11/2023

                    Friendly office staff

                    While looking at apartments in the area, I stopped by the Palmer. The office staff was awesome! I spoke with Briana, the assistant manager, and she was very friendly, professional, and knowledgeable. After viewing the property, it wasn’t for me but I would recommend you… See More >
                      Manager

                      12/14/2023

                      The Palmer Apartments
                      Hello Anonymous, thank you; we appreciate your feedback! -The Palmer Community Manager
                      Review Author Icon

                      Resident 1204146

                      Verified Resident 2023

                      12/2/2023

                      Overall, I have not been displeased with the Palmer, especially comparing the pricing against other apartments in the area. The team in the office is friendly and prompt, and the maintenance team is great once they get the requests. I would prefer the gates out… See More >
                        Manager

                        12/4/2023

                        The Palmer Apartments
                        Verified Resident 1204146, thank you for your kind review; we are happy to pass along your comments to the team here at The Palmer Apartments! We hope to see you soon. - The Palmer Community Manager

                        Updated Review

                        Review Author Icon

                        Resident 1151549

                        Verified Resident 2023

                        11/21/2023

                        Run away from here .. As fast as you can.. If anything needs fixing in your apartment you have a better chance of being struck by lightning or winning the lottery before anyone comes. INEPT STAFF is the best description for management here at the Palmer..

                          Manager

                          11/24/2023

                          The Palmer Apartments
                          Verified Resident 1151549, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (770) 926-4100 when you can so we can address this situation directly. Thank you and have a great day. -The Palmer Community Manager
                          Review Author Icon

                          Resident 1199823

                          Verified Resident 2023

                          11/16/2023

                          Ddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd gvcfvcvvgbvvvbbhhhhhhhhhhhhhhhhhhhhhbbbbbvbbhhhhhhhbb

                            Manager

                            11/21/2023

                            The Palmer Apartments
                            Thank you again for taking the time to let us know how we did. We hope you have a great day! -The Palmer Community Manager

                            Updated Review

                            Review Author Icon

                            Resident 710817

                            Verified Resident 2019 - 2023

                            10/20/2023

                            This is my home and I love it. The staff is great the maintenance staff is extremely helpful and knowledgeable about the jobs they do. The manager has done a lot of things that have brought great changes to the office and property.

                              Manager

                              10/21/2023

                              The Palmer Apartments
                              Verified Resident 710817, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Palmer Apartments.
                              Review Author Icon

                              anonymous

                              Resident 2020 - 2023

                              10/11/2023

                              Great experience

                              Everyone was pleasant and the floor pans are spacious. They don’t make them like these anymore. Plenty of parking and decent pricing! Amenities are clean and the property is close to the outlets which I love.… See More >
                                Manager

                                10/21/2023

                                The Palmer Apartments
                                Hi there! Thank you for your kind words and this wonderful review!

                                Updated Review

                                Review Author Icon

                                Resident 1122557

                                Verified Resident 2016 - 2023

                                9/29/2023

                                Overall the location is what makes this a great community. Close to highways schools, shopping, etc. But it definitely has its opportunities especially with maintenance and preventative maintenance or the lack there of. They are not very proactive only reactive and the response rate can… See More >
                                  Manager

                                  10/4/2023

                                  The Palmer Apartments
                                  Thank you again for taking the time to let us know how we did. We hope you have a great day! -The Palmer Community Manager
                                  Review Author Icon

                                  Resident 1182674

                                  Verified Resident 2023

                                  9/21/2023

                                  The leasing agent was very nice, and the process to lease was very easy. Everything else has been a nightmare. The rental fee was higher than was listed on their site. There is no washer and dryer in the unit, the unit had not been… See More >
                                    Manager

                                    9/23/2023

                                    The Palmer Apartments
                                    Verified Resident 1182674, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (770) 926-4100. We look forward to hearing from you. -The Palmer Community Manager

                                    Updated Review

                                    Review Author Icon

                                    anonymous

                                    Resident 2023

                                    9/19/2023

                                    A debacle. Had to put together this video to get them to even respond to calls. Get ready to manage your apartment management team. Did not bargain for a part time job getting them to make my apartment liveable. ttps:

                                      Manager

                                      9/23/2023

                                      The Palmer Apartments
                                      Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (770) 926-4100. We look forward to hearing from you. -The Palmer Community Manager
                                      Review Author Icon

                                      Resident 1178677

                                      Verified Resident 2023

                                      9/9/2023

                                      I would not recommend moving here at all find something a little higher but better quality these apartments are not want you’re shown and you’ll likely have mold, unfinished cabinets old Appliances, dust everywhere, holes in doors, walls and your paint may be peeling my your… See More >
                                        Review Author Icon

                                        Resident 1174541

                                        Verified Resident 2022 - 2023

                                        8/28/2023

                                        Everything is good I love my community thanks for all thanks for all excellent personal excellent experiences beautiful personas good community nice pest friendly beautiful natural love everything I loved

                                          Manager

                                          9/1/2023

                                          The Palmer Apartments
                                          Thank you again for taking the time to let us know how we did. We hope you have a great day! -The Palmer Community Manager
                                          Review Author Icon

                                          My Name_N

                                          Resident 2023

                                          8/26/2023

                                          Hell Hole ------ Mess with Trashy "Management" Not Doing their Jobs!

                                          Management has terrible attitudes: never accepts responsibility, never empathizes and says sorry for their screw-ups. Will NOT help you in a timely reasonable manner. Animal urine on carpets upon move in. What a joy that was to have to pay $1800/month to smell dog/cat piss!!!… See More >
                                            Manager

                                            9/1/2023

                                            The Palmer Apartments
                                            Hi My Name_n, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. -The Palmer Community Manager
                                            Review Author Icon

                                            Resident 1173354

                                            Verified Resident 2020 - 2023

                                            8/24/2023

                                            I love the location but staff and maintenance are horrible with the exception of one lady in the office. I’m not sure if something has changed. I never had an issue until this year. I’ve reached out to management and never heard back. I will… See More >
                                              Manager

                                              8/28/2023

                                              The Palmer Apartments
                                              Hi Verified Resident 1173354, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (770) 926-4100. We look forward to hearing from you. -The Palmer Community Manager
                                              Review Author Icon

                                              Resident 1172975

                                              Verified Resident 2023

                                              8/23/2023

                                              Amazing and beautiful, very quiet and everyone just minds there business as well! Everything is very close makes me happy I chose this to be my home! I would differently recommend to my friends and family.

                                                Manager

                                                8/25/2023

                                                The Palmer Apartments
                                                We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -The Palmer Community Manager
                                                Review Author Icon

                                                Resident 1170718

                                                Verified Resident 2023

                                                8/16/2023

                                                The staff has been very professional and they have gone out of their way to see to all our needs in the move in was just as easy as easy could be they addressed any of the problems that we had and fix them as… See More >
                                                  Manager

                                                  8/21/2023

                                                  The Palmer Apartments
                                                  Hi Verified Resident 1170718, thank you so much for your positive comments about The Palmer Apartments! We can't wait to see you again, have a great day. -The Palmer Community Manager

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1042003

                                                  Verified Resident 2022 - 2023

                                                  8/15/2023

                                                  First I want to say that the current women in the front office are excellent and friendly. I love the apartment and it's location in the complex. There is a dog run just behind our building and the people here are decent folks.… See More >
                                                    Manager

                                                    8/21/2023

                                                    The Palmer Apartments
                                                    Hi Verified Resident 1042003, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care! -The Palmer Community Manager

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed

                                                    Leasing

                                                    Unwind at The Palmer, with it's spacious one, two and three bedroom floor plans and newly renovated interior features. Here you're close to historic Woodstock, shopping, golf, and minutes from downtown Atlanta. Located in the highly rated Cherokee school district, with features like garages and garden baths. There's a perfect home for you at The Palmer.
                                                    Show Less
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3153

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is The Palmer Apartments Rated?
                                                    Based on 820 number of votes by renters, The Palmer Apartments is currently rated 3.5 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at The Palmer Apartments?
                                                    The Palmer Apartments is rated 2.4/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    The Palmer Apartments is rated 2.3/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    What are noise levels like at The Palmer Apartments?
                                                    The Palmer Apartments is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    How safe is The Palmer Apartments?
                                                    The Palmer Apartments is rated 2.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    How satisfied are residents with the neighborhood?
                                                    The Palmer Apartments is rated 3.9/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    How satisfied are residents with the staff at The Palmer Apartments?
                                                    The Palmer Apartments is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 91.8033% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 17.52 days to their community reviews in the past year.
                                                    Who manages The Palmer Apartments?
                                                    Greystar
                                                    What is the pet policy at The Palmer Apartments?
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    The Palmer Apartments is a 707 - 1,408 sq. ft. apartment in Woodstock in zip code 30189. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Acworth, Kennesaw, Canton, Marietta, and Roswell.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.