The Palmer Apartments
#6,847 #6 #451

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The Palmer Apartments

1345 Towne Lake Hills South Drive, Woodstock, GA 30189
(825 Reviews)
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Floor Plans & Pricing

1 Bedroom

Asbury

1 Bed, 1 Bath | 769 sq. ft.

See Floor Plan Details

Aberdeen

1 Bed, 1 Bath | 707 sq. ft.

See Floor Plan Details

2 Bedrooms

Biscayne

2 Beds, 1 Bath | 1,145 sq. ft.

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Carlisle

2 Beds, 2 Baths | 1,075 sq. ft.

See Floor Plan Details

Windsor

2 Beds, 2 Baths | 1,126 sq. ft.

See Floor Plan Details

Caswick

2 Beds, 2 Baths | 1,180 sq. ft.

See Floor Plan Details

Wellesley

2 Beds, 2 Baths | 1,216 sq. ft.

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Brittany

2 Beds, 1 Bath | 1,062 sq. ft.

See Floor Plan Details

3 Bedrooms

Classic

3 Beds, 2 Baths | 1,323 sq. ft.

See Floor Plan Details

Madison

3 Beds, 2 Baths | 1,408 sq. ft.

See Floor Plan Details

Newport

3 Beds, 2 Baths | 1,351 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B+
B+

Renter Ratings

C+

Review Ratings

Noise

3.1

Grounds

2.5

Safety

2.5

Office Staff

2.7

Maintenance

2.2

Neighborhood

3.9

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

61

Managerā€™s Review Engagement

A

Percentage of reviews responded to

90.16%

Managerā€™s Review Reply Time

B

Average time to respond to reviews

13.54 days

View Community Timeline
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The Palmer Apartments Reviews

(711)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 855500

Verified Resident ā€¢ 2011 - 2024

3/29/2024

Started off great when it was Terraces at Townelake. When greater acquired thr property it went downhill from there. Mgmt is short to respond, staff hardly ever answers the phone, maintenance takes its time responding, amenities don't work or rarely work, status of tenants hasā€¦Ā See More >
    Review Author Icon

    Resident 1238859

    Verified Resident ā€¢ 2023 - 2024

    3/28/2024

    I can't speak for everyone, but I have enjoyed my time so far at The Palmer. It is a relatively quiet community, I have nice neighbors and it's definitely affordable in todays crazy market. I am nice to the staff and they reciprocate. Overall Iā€¦Ā See More >
      Review Author Icon

      Resident 1237677

      Verified Resident ā€¢ 2022 - 2024

      3/24/2024

      People at the office never help. Work orders are never done. Right now it has been 3 weeks now with no working washer yet they charge for it. I have called the office and the cooperate but no one is helping. I had to takeā€¦Ā See More >
        Manager

        3/27/2024

        The Palmer Apartments
        Verified Resident 1237677 - I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right. We'd like very much to work with you to resolve this, so if you're willing to discuss, please reach out to us at thepalmermgr@greystar.com and we'll figure it out together. -The Palmer Community Manager

        Updated Review

        Review Author Icon

        Resident 599972

        Verified Resident ā€¢ 2016 - 2024

        3/24/2024

        >>iii>iiiiiiiiii>iiiiiiiiiiiiiiiiii 88888888iiiiiiii 8ii8iii 88888iiii888888iiiiiiiiii8iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii 99999999pookomkkinnjknjj I m jikā€¦Ā See More >
          Review Author Icon

          Resident 1235963

          Verified Resident ā€¢ 2023 - 2024

          3/18/2024

          Jordan has been very helpful when I have an issue. She is friendly and personable. The issues that I have had still are not resolved but were addressed. The community as a whole is ok but it is definitely not what is advertised online.

            Manager

            3/20/2024

            The Palmer Apartments
            Thanks Verified Resident 1235963 for taking the time to give us this feedback! We appreciate you. Please don't hesitate to get in touch if there's anything more we can do for you! -The Palmer Community Manager

            Updated Review

            Review Author Icon

            Resident 853802

            Verified Resident ā€¢ 2010 - 2024

            2/14/2024

            Take door off the complete list and the blinds because it's not completed yet thanks rrrrrrrrrrrtrtrrrrfrtrrrrrrrrrfrfrrrrrrrrrrrrrrrrtrtrrrrrtt yet

              Manager

              2/16/2024

              The Palmer Apartments
              Verified Resident 853802 - as always, we're happy to help! When you have a moment, please contact us at thepalmermgr@greystar.com so we can try to restore your confidence in The Palmer Apartments. Thanks again for taking the time to share your concerns, and we hope to hear from you soon. -The Palmer Community Manager
              Review Author Icon

              Resident 1225283

              Verified Resident ā€¢ 2023 - 2024

              2/10/2024

              The Palmer have the potential to be. Great Community. If they can get maintenance and the trash under control. The Apartments are very roomy but the painting was horrible and poor quality. Overall I did love how roomy my apartment was

                Manager

                2/13/2024

                The Palmer Apartments
                Thanks Verified Resident 1225283 for taking the time to give us this feedback! We appreciate you. Thanks again for the recommendation, and have an amazing day! -The Palmer Community Manager
                Review Author Icon

                Resident 1222421

                Verified Resident ā€¢ 2023 - 2024

                2/2/2024

                Completely overpriced, send out rules every month even though the ā€œserviceā€ people donā€™t do their jobs. My trash is picked up once or twice a week, not Sunday- Thursday as I pay for. Packages are always stolen from package room. I canā€™t even haveā€¦Ā See More >
                  Manager

                  2/5/2024

                  The Palmer Apartments
                  Hi Verified Resident 1222421 - we regret to hear you were displeased with your recent experience at The Palmer Apartments. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right. -The Palmer Community Manager

                  Updated Review

                  Review Author Icon

                  Resident 1221209

                  Verified Resident ā€¢ 2023 - 2024

                  1/29/2024

                  Absolutely horrible. We cannot wait to leave and move out. This has been the absolute worst experience living in an apartment. The maintenance team is horrible. They just show up randomly and they are only supposed to come by appointment. Weā€™ve had maintenance request sinceā€¦Ā See More >
                    Manager

                    1/30/2024

                    The Palmer Apartments
                    At The Palmer Apartments, we strive for 100% satisfaction - I'm so sorry to hear your experience didn't meet that standard. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. The Palmer Apartments (770) 926-4100 -The Palmer Community Manager

                    Updated Review

                    Review Author Icon

                    Resident 1083758

                    Verified Resident ā€¢ 2022 - 2023

                    1/4/2024

                    Finished half the work. Still has half left unfinished. It's been a week and no communication. Maintenance always takes forever to come out. Unless your house is burning down. Vjjfjdncnncn jdkdj jdnfjjfj djdkdkf

                      Manager

                      1/6/2024

                      The Palmer Apartments
                      Hi there, I would like to get some more details about your experience with us. Please contact us at (770) 926-4100 so we can work with you to make this right. -The Palmer Community Manager
                      Review Author Icon

                      Resident 1212951

                      Verified Resident ā€¢ 2023

                      12/31/2023

                      Service has improved %1000 Staff have been amazing since before I moved in. I do think though that appearance can be improved a little bit. Over all this place is amazing Have a safe and happy new year 2024 will only be better

                        Manager

                        1/4/2024

                        The Palmer Apartments
                        Hi Verified Resident 1212951, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day. -The Palmer Community Manager
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2022 - 2023

                        12/20/2023

                        This community is great

                        This is a great place to start when you are in the middle grounds of buying a home and still wanting to feel at home. This apartment complex still keeps you aware of your budget but it still feels comforting. This office is staff isā€¦Ā See More >
                          Manager

                          12/21/2023

                          The Palmer Apartments
                          Hi Anonymous, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, The Palmer Apartments

                          Updated Review

                          Review Author Icon

                          Resident 1208070

                          Verified Resident ā€¢ 2012 - 2023

                          12/13/2023

                          Not having a good experience at this apartment community and I would not recommend moving here, the Gates do not work and the trash piles up a lot and the Valet Living ( trash service ) continues to be substandard plus the animal ( dogā€¦Ā See More >
                            Manager

                            12/15/2023

                            The Palmer Apartments
                            Verified Resident 1208070, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (770) 926-4100. -The Palmer Community Manager
                            Review Author Icon

                            anonymous

                            prospective ā€¢ Visited 2023

                            12/11/2023

                            Friendly office staff

                            While looking at apartments in the area, I stopped by the Palmer. The office staff was awesome! I spoke with Briana, the assistant manager, and she was very friendly, professional, and knowledgeable. After viewing the property, it wasnā€™t for me but I would recommend youā€¦Ā See More >
                              Manager

                              12/14/2023

                              The Palmer Apartments
                              Hello Anonymous, thank you; we appreciate your feedback! -The Palmer Community Manager
                              Review Author Icon

                              Resident 1204146

                              Verified Resident ā€¢ 2023

                              12/2/2023

                              Overall, I have not been displeased with the Palmer, especially comparing the pricing against other apartments in the area. The team in the office is friendly and prompt, and the maintenance team is great once they get the requests. I would prefer the gates outā€¦Ā See More >
                                Manager

                                12/4/2023

                                The Palmer Apartments
                                Verified Resident 1204146, thank you for your kind review; we are happy to pass along your comments to the team here at The Palmer Apartments! We hope to see you soon. - The Palmer Community Manager

                                Updated Review

                                Review Author Icon

                                Resident 1151549

                                Verified Resident ā€¢ 2023

                                11/21/2023

                                Run away from here .. As fast as you can.. If anything needs fixing in your apartment you have a better chance of being struck by lightning or winning the lottery before anyone comes. INEPT STAFF is the best description for management here at the Palmer..

                                  Manager

                                  11/24/2023

                                  The Palmer Apartments
                                  Verified Resident 1151549, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (770) 926-4100 when you can so we can address this situation directly. Thank you and have a great day. -The Palmer Community Manager
                                  Review Author Icon

                                  Resident 1199823

                                  Verified Resident ā€¢ 2023

                                  11/16/2023

                                  Ddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd gvcfvcvvgbvvvbbhhhhhhhhhhhhhhhhhhhhhbbbbbvbbhhhhhhhbb

                                    Manager

                                    11/21/2023

                                    The Palmer Apartments
                                    Thank you again for taking the time to let us know how we did. We hope you have a great day! -The Palmer Community Manager

                                    Updated Review

                                    Review Author Icon

                                    Resident 710817

                                    Verified Resident ā€¢ 2019 - 2023

                                    10/20/2023

                                    This is my home and I love it. The staff is great the maintenance staff is extremely helpful and knowledgeable about the jobs they do. The manager has done a lot of things that have brought great changes to the office and property.

                                      Manager

                                      10/21/2023

                                      The Palmer Apartments
                                      Verified Resident 710817, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Palmer Apartments.
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2020 - 2023

                                      10/11/2023

                                      Great experience

                                      Everyone was pleasant and the floor pans are spacious. They donā€™t make them like these anymore. Plenty of parking and decent pricing! Amenities are clean and the property is close to the outlets which I love.ā€¦Ā See More >
                                        Manager

                                        10/21/2023

                                        The Palmer Apartments
                                        Hi there! Thank you for your kind words and this wonderful review!

                                        Updated Review

                                        Review Author Icon

                                        Resident 1122557

                                        Verified Resident ā€¢ 2016 - 2023

                                        9/29/2023

                                        Overall the location is what makes this a great community. Close to highways schools, shopping, etc. But it definitely has its opportunities especially with maintenance and preventative maintenance or the lack there of. They are not very proactive only reactive and the response rate canā€¦Ā See More >
                                          Manager

                                          10/4/2023

                                          The Palmer Apartments
                                          Thank you again for taking the time to let us know how we did. We hope you have a great day! -The Palmer Community Manager
                                          Review Author Icon

                                          Resident 1182674

                                          Verified Resident ā€¢ 2023

                                          9/21/2023

                                          The leasing agent was very nice, and the process to lease was very easy. Everything else has been a nightmare. The rental fee was higher than was listed on their site. There is no washer and dryer in the unit, the unit had not beenā€¦Ā See More >
                                            Manager

                                            9/23/2023

                                            The Palmer Apartments
                                            Verified Resident 1182674, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (770) 926-4100. We look forward to hearing from you. -The Palmer Community Manager

                                            Updated Review

                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2023

                                            9/19/2023

                                            A debacle. Had to put together this video to get them to even respond to calls. Get ready to manage your apartment management team. Did not bargain for a part time job getting them to make my apartment liveable. ttps:

                                              Manager

                                              9/23/2023

                                              The Palmer Apartments
                                              Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (770) 926-4100. We look forward to hearing from you. -The Palmer Community Manager
                                              Review Author Icon

                                              Resident 1178677

                                              Verified Resident ā€¢ 2023

                                              9/9/2023

                                              I would not recommend moving here at all find something a little higher but better quality these apartments are not want youā€™re shown and youā€™ll likely have mold, unfinished cabinets old Appliances, dust everywhere, holes in doors, walls and your paint may be peeling my yourā€¦Ā See More >
                                                Review Author Icon

                                                Resident 1174541

                                                Verified Resident ā€¢ 2022 - 2023

                                                8/28/2023

                                                Everything is good I love my community thanks for all thanks for all excellent personal excellent experiences beautiful personas good community nice pest friendly beautiful natural love everything I loved

                                                  Manager

                                                  9/1/2023

                                                  The Palmer Apartments
                                                  Thank you again for taking the time to let us know how we did. We hope you have a great day! -The Palmer Community Manager
                                                  Review Author Icon

                                                  My Name_N

                                                  Resident ā€¢ 2023

                                                  8/26/2023

                                                  Hell Hole ------ Mess with Trashy "Management" Not Doing their Jobs!

                                                  Management has terrible attitudes: never accepts responsibility, never empathizes and says sorry for their screw-ups. Will NOT help you in a timely reasonable manner. Animal urine on carpets upon move in. What a joy that was to have to pay $1800/month to smell dog/cat piss!!!ā€¦Ā See More >
                                                    Manager

                                                    9/1/2023

                                                    The Palmer Apartments
                                                    Hi My Name_n, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. -The Palmer Community Manager

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed

                                                    Leasing

                                                    Unwind at The Palmer, with it's spacious one, two and three bedroom floor plans and newly renovated interior features. Here you're close to historic Woodstock, shopping, golf, and minutes from downtown Atlanta. Located in the highly rated Cherokee school district, with features like garages and garden baths. There's a perfect home for you at The Palmer.
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                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3212

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 825 number of votes by renters, The Palmer Apartments is currently rated 3.5 out of 5 stars.
                                                    The Palmer Apartments is rated 2.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Palmer Apartments is rated 2.2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Palmer Apartments is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    The Palmer Apartments is rated 2.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Palmer Apartments is rated 3.9/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    The Palmer Apartments is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 90.1639% of their community reviews in the past year.
                                                    Managers have replied within 13.54 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    March 2024

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                                                    The Palmer Apartments is a 707 - 1,408 sq. ft. apartment in Woodstock in zip code 30189. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Acworth, Kennesaw, Canton, Marietta, and Roswell.

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