I lived at Chateau Knoll for 3 months while I was stationed at the Rock Island Arsenal. I did everything online and I was pleased with the timely responses I received. When I moved in the apartment was clean and fully furnished as I needed. I had some questions about the area and contacted the office for help, it just so happened that I reached the apartment manager Tory. He helped me out with getting my bearings on the area and where to eat some good food! He was very helpful and seemed to really care. Bottom line is that the apartments were nice and the staff respects and takes care of the military.