Review History for erobbins048

Kimberly Club Apartments


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erobbins048

Resident 2018

3/6/2018

This place is horrible. The incompetency and the rudeness of the staff is insane! We changed the account rent was to come out of at renewal, called and verified that that was to start in March and also in person verified that a voided check had been dropped off for that purpose! Then rent auto deducts from the wrong account and the EXTREMELY RUDE AND USELESS “manager” said they will not be refunding over draft fees (for their stupidity) and also refused to give me upper managements number. After a few select words she said she would call be back within the hour. 5 minutes later she called back stating they would refund me but it will take 2 weeks to get a check. I suggest the only reason for moving here is if it is a LAST RESORT!!!
    Manager

    3/10/2018

    Kimberly Club Apartments
    We are so very sorry for the mistake in taking the rent out of the wrong account. We recognize that was our error. We try not to make such errors, but in the unusual event that we do, we try to promptly reimburse our residents for the fees incurred. We apologize for the misinformation received regarding our reimbursement policy and the timing of checks for reimbursement payments. We can usually issue a check very quickly. We are happy to report that soon after realizing the mistakes on our end, we immediately sent you full reimbursement for your fees. We are sorry for the trouble you experienced. We are glad to have been able to make the situation right for you. We are pleased to have you as residents at Kimberly Club and are thrilled that you renewed your lease. We look forward to a great year ahead. Thank you for making Kimberly Club as your home.

    Review 11 out of 36

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    Kimberly Club Apartments

    March 2024

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