#2,700 #1 #6

What is epIQ?

Ashley Square

5501 Aurora Avenue, Des Moines, IA 50310
(32 Reviews)
$855 - $1,763/mo

Floor Plans & Pricing

1 Bedroom

Aurora

1 Bed, 1 Bath | 700 sq. ft.

$855 - $1,350

4 Available Units

See Floor Plan Details

2 Bedrooms

Jordan

2 Beds, 2 Baths | 1,000 sq. ft.

$1,045 - $1,763

8 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A+

Review Ratings

Noise

5.0

Grounds

5.0

Safety

5.0

Office Staff

5.0

Maintenance

5.0

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

3

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3.67 days

View Community Timeline
View Community Timeline

Ashley Square Reviews

(32)

3.6 rating

See Details

32 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

johnathantempleton2002@gmail.com

Resident 2023

8/29/2023

Good place to live

Love this place they have a amazing manager there and the rent is very good and the fact that they have a pool and fitness center just makes this place even better in my eyes and you also will have a fireplace in your apartment… See More>
    Manager

    9/1/2023

    Ashley Square
    Thank you so much for leaving us a review, Johnathan! Our team at Ashley Square takes pride in providing all of our residents with exceptional service and friendly communication when living at our community. If you ever need anything from us please don't hesitate to reach out! We are so excited to have you here with us!
    Review Author Icon

    anonymous

    Resident 2023

    8/29/2023

    Nice place!

    Very nice place, Great manager. Maintenance is also very quick to get things fixed. I’ve enjoyed my stay so far at Ashley Square. Only had a couple minor issues with things being broken but like I said maintenance was able to fix it within a… See More>
      Manager

      9/1/2023

      Ashley Square
      Thank you so much for leaving us a review! We are so glad to hear that you have had a positive experience with our team at Ashley Square. We work hard to make sure that all of our residents feel safe and happy when living at our community. Please feel free to reach out in the future if you ever need anything from us!
      Review Author Icon

      ali.nazarimaihandost@gmail.com

      Resident 2022 - 2023

      8/11/2023

      Great Community

      This is great community. The management is turning things around for good of the residents. We have enjoyed our time here and continue to see positive changes. The management continues to put in a lot of effort.

        Manager

        8/16/2023

        Ashley Square
        Thank you so much for leaving us a review, Ali! We are very glad to hear that you have been enjoying your living experience with us at Ashley Square. We work hard to make sure all of our residents receive exceptional, friendly service on a daily basis. Please don't hesitate to reach out in the future if you ever need anything from us, we are always here to help!
        Review Author Icon

        anonymous

        Resident 2019

        6/23/2019

        I am very very disappointed in my time at Ashley Square. The office staff lip talks very well! And maintenance is nonexistent..I have had water issues since moving in.I have called regional people, VP people and no follow thru.There is some other things needing addressed… See More>
          Manager

          6/26/2019

          Ashley Square
          We're disappointed to hear of the negative experience you've had with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (515) 270-6742. We look forward to hearing from you.
          Review Author Icon

          anonymous

          Resident 2012 - 2018

          8/16/2018

          The management at Ashley Square has changed at least twice in the last few years. All the positive reviews you see, going on about the amazing staff and great maintenance? That was accurate! But they've also all been fired. Fired and gone with new management.… See More>
            Review Author Icon

            Aj71800

            Resident 2018

            2/28/2018

            I would say... I will miss living in Ashley Square.. We have been staying here for many years and it is a great place to stay, the price is decent, the space is HUGE and most of all the property management and staff specially Jeri… See More>
              Review Author Icon

              LJM

              Resident 2015 - 2018

              5/31/2018

              I have been here going on 4 years. I stay because Bob the Maintenance Serviceman knows his stuff. Bob is always pleasant. Once Bob fixes the problem you never have to call him back. Bob does excellent work!!!! Never puts a bandage on anything. Fixes… See More>
                Review Author Icon

                dmadigan

                Resident 2014 - 2016

                11/11/2016

                Lived here two years and it was great. I had a one bedroom and it was affordable and spacious - good closet space. As far as apartment living goes, it was very quiet (hardly heard neighbors above and below me), laundry machines were always available,… See More>
                  Review Author Icon

                  anonymous

                  Resident 2016

                  10/24/2016

                  When my husband got a job here in Iowa we had to find a place long distance. The management was so helpful, answered all my questions, took videos of the apartment, that alone sold me on the place. The apartment is cozy, especially with the… See More>
                    Review Author Icon

                    Justina52

                    Resident 2015

                    11/17/2015

                    Love living her. Last week they had Thanksgiving dinner for all the tenants, Who does that? Place is clean and kept up. I love I can have my dog and there is a fire place and washer and dryer in my apartment.

                      Review Author Icon

                      anonymous

                      Resident 2013 - 2015

                      6/8/2015

                      We have lived here almost 2 years and I love it. The staff is wonderful and and quick to fix any problem. I would and have recommended Ashley Square to anyone.

                        Review Author Icon

                        rayruby123@yah.com

                        Resident 2012 - 2015

                        3/31/2015

                        Best place in town. I love it here.

                          Review Author Icon

                          SunshineRae

                          Resident 2005 - 2015

                          3/23/2015

                          I lived at Ashley Square for ten years and only left because I moved across state lines. The staff was always wonderful and kind to me, and any problems I ran into (broken garage door opener, a water leak one time), were promptly taken care… See More>
                            Review Author Icon

                            kuhns1

                            Resident 2012 - 2013

                            9/30/2013

                            I can't imagine living anywhere else. Management and maintenance staff are the best. I was leery of living in an apartment after so many years in a home, but I find Ashley Square is as much like home as it can get. … See More>
                              Review Author Icon

                              lovesherlandlord

                              Resident 2011 - 2012

                              3/14/2012

                              great place to live

                              This is a wonderful community and I enjoy living here...the staff is very friendly and knowledgeable and handles requests timely and efficiently....I love the community events they have and the facts they are pet friendly with a student discount/military discounts! The k price is extremely… See More>
                                Manager

                                5/30/2012

                                Ashley Square
                                Thank you so much for the kind words about Ashley Square Apartment Homes. We try very hard to give our a residents a great place to call home. We love hearing for you.
                                Review Author Icon

                                anonymous

                                Resident 2011 - 2012

                                3/13/2012

                                Horrible

                                First we responded to an ad they had posted on craigslist, and were told when we called that they didn't have any openings. After informing the assistant manager that we were looking on craigslist at the add she had posted that day she suddenly had… See More>
                                  Manager

                                  5/30/2012

                                  Ashley Square
                                  I wanted to say I am so sorry you had a bad experience here at Ashley Square Apartment Homes. At Ashley Square Apartment Homes all our employees are drug free and we do drug testing on all our employees. We also do pest control every other month in all the units, so we can be pest free. We love our pets here and only time we get upset is when people don't follow the rules, like pick after their pets and ect. We do wish you luck in your new place. I do wished we could had heard from you while you lived here to work on the things you had troubles with.
                                  Review Author Icon

                                  anonymous

                                  Resident 2010 - 2011

                                  4/14/2011

                                  Great Value

                                  Ashley Square gives student discounts which is awesome. Yes, it is fairly close to some questionable neighborhoods but I (small-town young blonde)have never felt scared at all even late at night. The murder referred to in an earlier post was a domestic issue. Sad, yes… See More>
                                    Manager

                                    5/30/2012

                                    Ashley Square
                                    Thanks so much! We love here such wonderful things from our residents. Our Maintenances staff is great and it is so kind of you to say how fast they reposed to your emergencies. They have so much pride in our community. I will make sure they know. The Fireplaces do rock! Thanks once again.
                                    Review Author Icon

                                    anonymous

                                    Resident 2011

                                    2/25/2011

                                    Very Happy

                                    When I moved in my apartment was immaculate! I love the apartment and it is very peaceful here. The management staff has been exceptional and I feel they were incredibly nice and professional during the application and move in process. The maintenance… See More>
                                      Manager

                                      5/30/2012

                                      Ashley Square
                                      We are so happy you love your home! Thank you so much.
                                      Review Author Icon

                                      anonymous

                                      Resident 2009 - 2010

                                      6/28/2010

                                      Dont move here!

                                      Unfortunately I still live here until my lease is up, but I can't wait to get out. We have had multiple water leaks in the middle of the night. I don't mean water dripping, I mean 20-30 gallons of water pouring down from the ceiling.… See More>
                                        Manager

                                        5/30/2012

                                        Ashley Square
                                        I am sorry all these things happen to you, Since July 2010 Ashley Square has a new Manager. Since then we have work hard on the water leaks and I believe we have then all fixed. Yes we did have murder before I came here and it was a horrible thing but it does not characterize the community of Ashley Square at all. I believe we have the greatest residents here.
                                        Review Author Icon

                                        anonymous

                                        Resident 2010

                                        2/17/2010

                                        The rudest most unprofessional staff

                                        If you are looking for a place with the most unprofessional rudest staff...Ashley Square is the place for you. Twila...you need to take some interpersonal communication classes to learn how to deal with the public and tenants.

                                          Manager

                                          5/30/2012

                                          Ashley Square
                                          SInce I came here in July 2012 and been working with Twilla I see that she is loved by our residnets and is very professional. I am sorry you felt you were treated rudely.
                                          Review Author Icon

                                          anonymous

                                          Resident 2008 - 2010

                                          2/4/2010

                                          Anonymous

                                          I have been a resident shortly under two years now and still love the place. There are several highlight of Ashley Square which makes it so pleasant to live here. One, its location and proximity to everything I need without having to travel all over… See More>
                                            Review Author Icon

                                            anonymous

                                            Resident 2007 - 2009

                                            4/4/2009

                                            Piss Poor

                                            This place absolutely sucks I lived here for almost two years and the management sucks. If they need something rather than calling you they will leave a note on your door even if your spouse is home all day and wait for you to find… See More>
                                              Review Author Icon

                                              steveoindsm

                                              Resident 2005 - 2008

                                              8/8/2008

                                              Nice, quiet and attentive community

                                              I've lived here for almost three years now. I agree, before last summer when the new assistant manager came on board, the place was in shambles and service and maintenance were poor. Since last summer, a dramatic change. Calls are answered promptly, if no one… See More>
                                                Review Author Icon

                                                jcwise81

                                                Resident 2007 - 2008

                                                12/8/2009

                                                Don't move here

                                                THIS IS NOT A SAFE NEIGHBORHOOD! DO NOT MOVE HERE! SAFETY - this is not a good neighborhood. There is a lot of section 8 housing and recently a murder in this complex. The building hasn't been maintained properly and the security doors are a… See More>
                                                  Review Author Icon

                                                  mdpb2006

                                                  Resident 2006 - 2008

                                                  4/11/2008

                                                  Absolutely Horrible... is on crack!

                                                  I'm lived here for the last year and a half. It's a great place to live. Good value and great location. The management staff hasn't always been the best, but has gotten better since this past summer. All my calls have been returned and any… See More>

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $150. Fee: $150. Rent: $25. Restrictions: Maximum of 2 pets per apartment. Breed restrictions may apply.. Pet Limit: 2. Comments: Prices vary based on number of pets. Fees are per pet. Contact the office for details.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: $150. Fee: $150. Rent: $25. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Johnson School System
                                                    • BBQ and Picnic Areas
                                                    • Balcony or Patio
                                                    • Breakfast Bar
                                                    • Built-in Bookcases
                                                    • Business Center
                                                    • Carpet
                                                    • Central Heat and Air
                                                    • Clubhouse
                                                    • Community Room
                                                    • Complimentary Coffee Bar
                                                    • Controlled Access
                                                    • Convenient to I-35 Off Merle Hay Road
                                                    • DishWasher
                                                    • Disposal
                                                    • Elevator
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Fully-equipped Kitchen with Open Layout
                                                    • Hardwood Flooring
                                                    • High-Speed Internet
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Private Balcony or Patio with Storage
                                                    • Separate Dining Area
                                                    • Snow Removal
                                                    • Stainless Steel Appliances
                                                    • Sundeck
                                                    • Vaulted Ceilings
                                                    • Walk In Closets
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Newly renovated one and two bedroom apartment homes offer vaulted ceilings, fireplaces, patios & balconies, and spacious closets! Select homes feature stainless steel appliances, hardwood-type flooring, granite countertops, and in-home washer and dryer. Our pet friendly community is surrounded by beautiful landscaping with amenities including an outdoor pool with sun deck, picnic area and newly renovated clubhouse with fitness center. Just off Merle Hay Road and minutes from I-35 and I-80, Ashley Square is conveniently located in the Johnston School District, near Urbandale shopping, entertainment and plenty of parks and trails. Minutes from Merle Hay Mall, Walnut Creek YMCA, Waveland Golf Course and Walmart Supercenter. Call today to schedule a tour!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Timberland Partners

                                                    B+
                                                    B+
                                                    Communities
                                                    88

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?

                                                    Frequently Asked

                                                    Based on 32 number of votes by renters, Ashley Square is currently rated 3.6 out of 5 stars.
                                                    Ashley Square is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Ashley Square is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Ashley Square is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Ashley Square is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Ashley Square is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Ashley Square is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 3.67 days to their community reviews in the past year.
                                                    Timberland Partners
                                                    Dogs Allowed
                                                    Deposit: $150
                                                    Fee: $150
                                                    Rent: $25
                                                    Restrictions: Maximum of 2 pets per apartment. Breed restrictions may apply.
                                                    Pet Limit: 2
                                                    Comments: Prices vary based on number of pets. Fees are per pet. Contact the office for details.
                                                    Cats Allowed
                                                    Deposit: $150
                                                    Fee: $150
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    Ashley Square

                                                    May 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    31
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Ashley Square is a 700 - 1,000 sq. ft. apartment in Des Moines in zip code 50310. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $855 - $1,763. Nearby cities include Windsor Heights, Pleasant Hill, Urbandale, Clive, and West Des Moines.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.