What are noise levels like at Gray's Lake?

The community is rated 2/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Gray's Lake?

The community is rated 1.5/5 stars, signifying slight satisfaction on average.

How safe is Gray's Lake?

The community is rated 1.5/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood

The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 2/5 stars, which is considered being slightly effective on average.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath and 3 Beds, 1.5 Baths and 3 Beds, 2 Baths

Ratings & Prices for Gray's Lake, Des Moines, IA

Renter Ratings

Noise	N/A
Grounds	1.5
Safety	1.5
Office Staff	2
Maintenance	2
Neighborhood	3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (20 Reviews)

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Resident • 2013 - 2020

10/01/2020

This is a terrible apartment complex. 0/10 would not recommend to my worst enemy. The new management doesn't know horse poop from peanut butter. Don't move here if you have any self respect. Not disability friendly.

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Resident • 2020

05/08/2020

When i moved in March 2020 I was getting out of 12 year bad relationship. I have two kids with not the best credit so getting in here I knew it was too good to be true. I was promised I was getting a $500 rent… See More

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Resident • 2016 - 2019

03/10/2019

Take what I say into consideration. Don't move here. Maintenance sucks you have to ask a bazillion times for things to get fixed and they still don't properly work after the fact. Pest control isn't even worth it. There are either cockroaches or bed bugs mainly… See More

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Resident • 2016 - 2017

01/15/2017

This place is a joke. You can hear everything and anything through the narrow walls, from people walking to kids screaming, neighbors throwing parties all the time, to other people doing it all the time, so you can't get a decent sleep of 7- 8 hours.… See More

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Gray's Lake Manager

01/16/2017

We apologize for any inconveniences or difficulties you've experienced. Please contact us, and we will work to resolve your situation.

Resident • 2014 - 2016

11/19/2016

Horrible place. Constantly going through new management staff. They are rude and don't fix anything. Don't return calls. Other tenants are throwing trash and never pick up after there dogs. Massive bug infestation of roaches and spiders. They will charge you as they please on your… See More

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Gray's Lake Manager

12/14/2016

We apologize for any inconveniences or difficulties you've experienced. Our rental rates are determined by several factors including current market standards and operating costs. Of course, we cannot change the rent of your apartment during your lease. Please contact us, and we will work to resolve your situation.

Resident • 2016

09/18/2016

I would never recommend this apartment complex. The place was cleanish when I moved in because of the recently shampooed carpet (still wet upon moving in). They made me sign my lease in 5 minutes, and huffed because I was taking to long. My carpet started… See More

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Gray's Lake Manager

11/18/2016

We apologize for any inconveniences or difficulties you've experienced. Please contact us, and we will work to resolve your situation. Thank you.

Resident • 2013 - 2014

09/16/2016

Where do I start? Maintenance refused to fix the screen door Company changed their name and made false promises after receiving bad reviews Failed city inspection Birds living in ceiling (could hear them scratching above us) Unit was dirty upon move in Unit wasn't properly heated… See More

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Kimmied71 • Resident • 2016

05/13/2016

I've lived here for two months. I have yet to find anything negative to say. Before deciding to make this complex my home, I had looked at others. I'm the type that is very picky and don't hesitate if there's something wrong to let management know.… See More

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Gray's Lake Manager

05/16/2016

Thanks for your review! Please let us know if there is anything we can do to improve your stay here.

Prospective Resident • Visited 2016

04/25/2016

I would like to let anyone thinking of moving to these apartments, Do Not do it! Upon moving in last July, it was great. A lady named ------- helped me, showed me my apartment and moved in on that day, as I had a uhaul packed… See More

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Gray's Lake Manager

04/27/2016

Thank you for your feedback. We apologize for any inconveniences or difficulties you've experienced. Please contact us with some identifying information so we can follow up with you, and we will work to resolve your situation.

winter3969 • Resident • 2012 - 2015

12/23/2015

I live in building 2 and have lived here for 3 years. I have been 90% pleased with everything about Grayslake apartments. The maintenance people are good and the requests are taken care of in a timely manner. Of course, living in an apartment is nothing… See More

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Gray's Lake Manager

12/15/2014

Hello, I would like to thank you for your glowing feedback! Each of our resident's comments is very important to us. We take pride in our community and will continue to work on ensuring that all residents have an enjoyable living experience. Thank you again!

Resident • 2015

10/01/2015

I haven't lived here long and don't plan on staying here longer than I have to. While the noise isn't much worse than other complexes I've lived in, everything else is just bad. Every morning when I go to leave for work, I am greeted with… See More

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Gray's Lake Manager

11/19/2015

Here at Grays Lake, we pay close attention to the concerns that our residents address to us directly because their satisfaction is our first priority. Unfortunately, we have no information here in our Management Office to support that incidents mentioned here were ever directly voiced to our team or to associate this review with a particular apartment home or resident. That, coupled with the anonymity of the review, made it virtually impossible to have directly addressed the concerns. We understand that resident opinions matter to apartment shoppers, and if you're looking for a new apartment home, we hope you won't allow an anonymous review to stand in the way of calling us now. Please allow our professional management team the privilege of showing you personally why Grays Lake is the perfect place for you to call home! Thanks, Grays Lake Apartments

rannmoore • Resident • 2015

09/26/2015

when viewing touring the apartments I was shown a model apartment. I know the models always look nicer due to nobody living in the unit and the nice furniture they display. I did not have an opportunity to view the specific apartment that I was going… See More

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Gray's Lake Manager

11/19/2015

Dear rannmoore, On behalf of Monarch Investment & Grays Lake Apartments, we'd like to thank you for taking the time to share your concerns in such lengthy detail. Please know that it is our intent to ensure the highest standard of quality for ALL of our residents. We would like to invite you to turn this into a true conversation by bringing your concerns to us personally and ask that you please contact our office at your earliest convenience. To others who may be reading this particular post while shopping for a new home, we hope you won't allow the concerns voiced here to outweigh the obvious satisfaction of the overwhelming majority of happy-renewing residents who have made their home with us for years, and will continue to do so for years to come. Please call to schedule a personalized tour, and allow our Professional Management Team the privilege of serving you, today!

Resident • 2015

07/29/2015

I could said good things about this apartment, but there isn't one, everything is bad,parking,maintenance,dumpsters,garages are like swimming pools,customer service,bugs,spiders,mice,laundry,ac,heat looks like they paint the inside like 1000 times,you're not allowed to set air conditioner in the windows there is only a very old ac in… See More

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Gray's Lake Manager

11/19/2015

Thank you for taking the time to share your thoughts here. We're sorry to hear that your experience has not been a good one, but because this post has been shared anonymously, we're unable to personally address the issues that are alleged; and we invite you to contact a member of our team to discuss the matter further. To those who are reading the review in search of a new home, we hope you won't allow one resident's poor experience to dissuade you from contacting or visiting us, and allowing us the sincere privilege of showing you why our community has been the choice of thousands of satisfied residents for many years. Thank you for your time, and we hope to hear from you soon! Grays Lake Management

Resident • 2015

05/09/2015

This place is fine in a lot of ways, but the noise is terrible! I have lived in six apartment buildings in my life, and this one has by far the thinnest walls! I do not believe that my downstairs neighbors are noisier than average people,… See More

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Resident • 2014 - 2015

03/13/2015

I have lived in Grays Lake apartments for about one year. My two bedroom apt is very spacious especially the HUGE closets. The location of the Grays Lake is smack in the middle of all places that I need to go. I love and appreciate that… See More

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Gray's Lake Manager

11/19/2015

Thank you so much for your kind review. Please let us know if we can be of any help in the future. Grays Lake Management

Resident • 2012 - 2015

03/09/2015

DO NOT RENT HERE! The reviews are all correct and the good reviews for this dump are all from staff members. This place is INFESTED with mice, cockroaches, spiders, and bed bugs. It is so poorly maintained that it will only get worse and worse. The… See More

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07/21/2014

We are always looking to improve and would like to speak with you concerning your review. Please contact me at [email protected] so that we may further evaluate your complaint. Thank you, Melissa RMM Monarch Investment & Management Group

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site

Parking

Garage

Off Street Parking Available

General

Additional Storage

Air Conditioner

Balcony, Deck or Patio

Cable or Satellite Ready

Carpet

Ceiling Fan

Fitness Center

Free Weights

Gas or Electric Stove

Heating Included

High-Speed Internet

Internet Available

On-Site Maintenance

On-Site Management

Package Receiving Service

Playground

Pool

Public Transportation

Refrigerator

Se Habla Espanol

Walk In Closets

Window Coverings

Pets

Dogs Allowed
Pet Limit: 2
Comments: Pets less than one (1) year in age, an eight hundred ($800) dollar deposit is required. Two hundred and fifty ($250) is non-refundable. The remainder is refundable upon move out if there is no pet damage. Pets that are over one (1) year in age, a four hundred ($400) dollar deposit is required. Two hundred and fifty ($250) is non-refundable. The remainder is refundable upon move out if there is no pet damage. Initial Pet Fee is non-refundable and do not transfer from apartment to apartment.

Cats Allowed
Pet Limit: 2
Comments: Pets less than one (1) year in age, an eight hundred ($800) dollar deposit is required. Two hundred and fifty ($250) is non-refundable. The remainder is refundable upon move out if there is no pet damage. Pets that are over one (1) year in age, a four hundred ($400) dollar deposit is required. Two hundred and fifty ($250) is non-refundable. The remainder is refundable upon move out if there is no pet damage. Initial Pet Fee is non-refundable and do not transfer from apartment to apartment.

Leasing:

Gray's Lake is a community of apartments in Des Moines IA. We offer 1, 2, and 3 bedroom units with unique and convenient floor plans. Our community combines high quality apartments, with a wonderful location, and an excellent management team to create a great rental experience for you and your family. We want our Des Moines apartments to become your new home! The features of the Gray's Lake Apartments are a blend of necessity and luxury. Our community of apartments for rent have beautiful landscaping and several outdoor areas such as a playground and swimming pool. We also have an on-site fitness center so you can exercise without having to get a membership at an expensive gym. Take advantage of these features as one of our residents!

Office Hours

Sunday: Closed

Monday - Friday: 08:00 AM - 06:00 PM

Saturday: 10:00 AM - 03:00 PM

Gray's Lake

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

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Manager's Review EngagementF

Manager's Review Reply TimeF

Ratings & Reviews (20 Reviews)

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