Review History for rannmoore

Gray's Lake


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rannmoore

Resident ā€¢ 2015

9/26/2015

when viewing touring the apartments I was shown a model apartment. I know the models always look nicer due to nobody living in the unit and the nice furniture they display. I did not have an opportunity to view the specific apartment that I was going to rent. I showed up to get my keys in the morning of my move day and I was told it wasn't ready it hasn't been cleaned yet. At this point I have already hired a moving company that charges by the hour. Luckily the apartment was "clean" in time for the movers to arrive. Looking at the apartment for the first time I was pleased with the new carpet and freshly painted walls but upon entering the kitchen I was disgusted. The tin was peeling apart, the wall above the shower head is bubbled up, which I'm guessing there is water damage that they do not intend to repair. The window air unit from the outside was caked full of dirt and dust and smelled as if an animal died in it. The hallway closer is falling apart. The maintenance staff is VERY friendly. They came to temporarily fix the closet door, caulk the tub, and sprayed the air unit out with a hose. I was promised the tub would be resurfaced. While unpacking I noticed a few dead bugs in the cupboards, how can the cleaning team possibly miss this? I then stand on a chair to look above the cupboards and find numerous dead roaches. While I am disgusted I told myself "at least they are dead, at least they had the previous roach problem taken care of. I was going to ask that somebody come in and clean up all the dead roaches. Shortly after that my son sees a live roach. I stick it to a piece of packing tape to not only catch it but to also show that there was a live roach. Then I open more cupboards and see MANY roaches walking all over the cupboards, hiding between the cupboards and wall. I could not stand to stay in a roach infested apartment so I had to find somewhere else to go for the night. I also saw mold on the wall in the laundry room. I am very disappointed in the apartments and never would have even thought about moving in had I known there were roaches. I feel like that is something management should have mentioned. I have never seen a roach until yesterday and I'm not sure if I should void this lease or stay in a hotel and give them a week to get it cleared up. I advise anybody reading reviews to not rent here unless you are okay with poor cleaning and living with roaches. I wish I had read the reviews prior because all the negative reviews are exactly what to expect. One star rating only because there is not an option for no star or negative stars.
Manager

11/19/2015

Gray's Lake
Dear rannmoore, On behalf of Monarch Investment & Grays Lake Apartments, we'd like to thank you for taking the time to share your concerns in such lengthy detail. Please know that it is our intent to ensure the highest standard of quality for ALL of our residents. We would like to invite you to turn this into a true conversation by bringing your concerns to us personally and ask that you please contact our office at your earliest convenience. To others who may be reading this particular post while shopping for a new home, we hope you won't allow the concerns voiced here to outweigh the obvious satisfaction of the overwhelming majority of happy-renewing residents who have made their home with us for years, and will continue to do so for years to come. Please call to schedule a personalized tour, and allow our Professional Management Team the privilege of serving you, today!

Review 18 out of 27

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Gray's Lake

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