Review History for dsmrenter24

The Castle


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dsmrenter24

Resident 2010 - 2011

1/7/2012

I chose to live in the Castle building because it seemed charming and seemed like the owner took pride in the building. I should have looked closer because signing a lease turned out to be one of the worst decisions I've ever made. When I first moved in the apartment was so dirty that my family and I spent 2 full days scrubbing it down. They had barely wiped the floors down and somehow decided that this was sufficient turnover. The drawers in the kitchen had not even been opened as there was dried food stuck to them. The cheap laminate flooring in the kitchen was filthy and cracked. Brian Ellingson promised to replace it, but that never happened in the 14 months I lived there. There was at least half an inch of caked on dust on the radiators. You cannot control your own heat, which can make for very hellish winters. The first night the heat was turned on in the building, the pipes banged so loudly and consistently that I hardly was able to sleep the entire night. This happened several nights. It also could become ice cold or boiling hot, and there was nothing I could do about it. The weather was unseasonably warm this past fall, but for some reason they decided to turn the heat on! It literally felt like a sauna in my apartment. I had to sleep at a friend's place for 2 nights because it was so unbearable. When I called to discuss this, the response I was given was "Just open a window." While that is an absurd solution to a dangerous problem, it was also an impossibility because my windows were so old they were stuck together. Even if I could have opened them, there were no screens in the window! The refrigerator was extremely noisy and rattled almost constantly. My upstairs neighbor had bats in her apartment. Almost every single time I would call the office about an issue they would give me an excuse like "We're busy" or "We're doing our best." Frankly, not my problem. I was the one paying rent and it's their job to make sure things get done. If they were busy, they should have hired more people. Such an obvious solution would have probably never crossed their minds! Snow removal was a joke. On one occasion my car was blocked in for several hours and I had to take time off from work since they failed to remove the snow in a timely fashion. The maintenance is very unreliable. There is a phone number to call, but most of the time no one answers and you have to try several more times to get someone to pick up. If you need work done the maintenance will say they'll "get right on that" and then not even stop by for several days (after several reminders!) I let Brian Ellingson know over a month in advance that I was moving and we discussed the specific move out date. 2 days before I was to leave he had to call and ask me when I was leaving. Doesn't he know how to do his job? On my move out date he called and wondered when I was going to be out. I had paid through the whole day, so it shouldn't have mattered to him. Fortunately for him I only was there a couple more hours. He told me he wanted to know because he was going to turn over the keys to someone LATER THAT DAY. He wasn't even going to put up the pretense of cleaning the apartment. Yes, it was cleaner when I moved out than when I moved in, but he still needed to clean the place. I have never felt so happy to leave a place in my life. It was a horrible year dealing with the most pig-headed, incompetent management I have ever seen! Do yourself one giant favor and do not rent from this apartment. Furthermore, I'd steer very clear from anything by Apartments by Ellingson!

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    The Castle

    March 2024

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