Element Urbandale
#3,831 #1 #9

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Element Urbandale

3650 Patricia Drive, Urbandale, IA 50322
(42 Reviews)
$925 - $1,100/mo
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Move-In Specials

Apply and move in before April 21st and get one month's rent for free. For 12-month leases only. FILL YOUR FRIDGE special! All April move ins get a $200 gift...

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Floor Plans & Pricing

1 Bedroom

A1p

1 Bed, 1 Bath | 560 sq. ft.

$925

1 Available Unit

See Floor Plan Details

A2

1 Bed, 1 Bath | 639 sq. ft.

See Floor Plan Details

2 Bedrooms

B3p

2 Beds, 1 Bath | 884 sq. ft.

$1,055

3 Available Units

See Floor Plan Details

B1p

2 Beds, 1 Bath | 751 sq. ft.

$995

2 Available Units

See Floor Plan Details

B2p

2 Beds, 1 Bath | 764 sq. ft.

$1,015

2 Available Units

See Floor Plan Details

C1p

2 Beds, 2 Baths | 934 sq. ft.

$1,100

2 Available Units

See Floor Plan Details

C1

2 Beds, 2 Baths | 934 sq. ft.

$970

1 Available Unit

See Floor Plan Details

B3

2 Beds, 1 Bath | 884 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B+

Review Ratings

Noise

3.7

Grounds

3.6

Safety

3.4

Office Staff

3.4

Maintenance

4.2

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

10

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5.9 days

View Community Timeline
View Community Timeline

Element Urbandale Reviews

(40)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1145836

Verified Resident 2023

12/4/2023

The community is becoming quite nice. The renovated building looks good from the outside and the complex will look way better once all the buildings are updates. Some residents unfortunately treat the buildings and ground quite poorly and there is pet waste regularly in the… See More >
    Manager

    12/5/2023

    Element Urbandale
    Hello- Thank you for taking the time to share your feedback on Element Urbandale Apartments. We're pleased to hear that you find the community becoming quite nice, especially with the renovated building enhancing the overall appearance. We appreciate your patience as we work towards additional improvements throughout the community. Your observation regarding pet waste is noted, and we will work on continuing to enforce policies to maintain a clean and hygienic space. We appreciate your understanding, and we're glad to hear that our management and maintenance team have been responsive to your needs. We're committed to addressing any issues promptly to enhance the overall living experience for our residents. Thank you for being a part of our community. If you have any further concerns or suggestions, please feel free to reach out to us directly. Best regards, Element Urbandale Apartments
    Review Author Icon

    Resident 1190550

    Verified Resident 2023

    10/17/2023

    Being here has been great expect for the bugs. There are a lot of roaches. And I know in my previous home I did not have roaches so I know I didn't bring them. The manager is great and so is the maitnice.

      Manager

      10/18/2023

      Element Urbandale
      Hello- Thank you for sharing your feedback and giving Element Urbandale Apartments a 4-star rating. We're delighted to hear that you've had a positive experience with our management team and maintenance staff. We're concerned to learn about the issue you mentioned, and we'd like to address it promptly. Please reach out to our office, and we'll work on resolving this issue to ensure your living experience is as enjoyable as possible. Your comfort and satisfaction are important to us, and we appreciate your feedback in helping us improve. If you have any more feedback or concerns, please don't hesitate to contact our team. We're here to assist. Warm regards, The Element Urbandale Apartments Management Team

      Updated Review

      Review Author Icon

      Resident 1095867

      Verified Resident 2018 - 2023

      8/21/2023

      My dad has lived here since 2018. Since that time things have declined. Security doors are often left propped open. The upkeep of the grounds and garbage is not maintained. There is no property manager on-site or available. Maintenance requests take forever to be resolved.… See More >
      Manager

      8/31/2023

      Element Urbandale
      Hello - We appreciate you sharing your concerns about Element Urbandale Apartments. We sincerely apologize for the issues your dad has been experiencing. We want to inform you that as of this past week, the property is under new management, and we now have a dedicated Property Manager on-site Monday-Friday. We are also in the process of hiring additional maintenance staff to address maintenance requests more promptly. Please know that we take these matters seriously, and we are committed to making significant improvements over the next several months. Thank you for bringing these issues to our attention, and we look forward to improving his living experience. Please reach out to elupropmgr@villagegreen.com if there is anything we can assist with. Best regards, The Element Urbandale Management Team
      Review Author Icon

      Resident 1165215

      Verified Resident 2019 - 2023

      7/31/2023

      my apartment is a great price. the public areas in the building are mostly clean. the maintenance staff has been the same the entire time i've been here and is very helpful. however, the management is difficult to get ahold of quickly; usually takes 4-5… See More >
        Manager

        8/3/2023

        Element Urbandale
        Thank you for your review, and we are happy to let you know we will have an office manager on site 5 days a week now to help with any questions or concerns, and improve timeliness in response!!
        Review Author Icon

        Resident 1163526

        Verified Resident 2023

        7/26/2023

        Beautiful neighborhood and pool the neighbors are all nice. Awesome walkway behind the building that leads to a big park. I have saw several deer walking around in the morning when I walk my dog. Wish they had dog park and central air but other… See More >
        Manager

        8/3/2023

        Element Urbandale
        Thank you for your 4-star review. Resident satisfaction is our top priority so we're glad that we're on the right track. We look forward to keeping up the great work!
        Review Author Icon

        Resident 1162820

        Verified ProspectVisited 2023

        7/24/2023

        Es muy buena la atenci?n me contactaron r?pido apesar de que no hablo ingl?s me atendieron muy bien y las instalaciones est?n buena te atienden r?pido muy buena atenci?n son amables y ofrecen un buen servicio

          Manager

          8/3/2023

          Element Urbandale
          Gracias por elegir Element Urbandale como su hogar. ¡Valoramos su conocimiento y esperamos continuar brindándole una experiencia de 5 estrellas!
          Review Author Icon

          Resident 1158369

          Verified Resident 2023

          7/10/2023

          Community is as presented on any listing website. The pics and videos give a very accurate description of the property and apartments. The self tour is a great tool for those who have busy schedules that aren't so flexible. The overall community is quiet and… See More >
            Manager

            7/14/2023

            Element Urbandale
            Thank you for your feedback. We're happy to know we're providing you with a great experience and appreciate you choosing Element Urbandale as your home!
            Review Author Icon

            Resident 1152131

            Verified ProspectVisited 2023

            6/20/2023

            I went on a self guided tour. The tour apartment itself was relatively nicely maintained, but the entrance to the building was not secured. A resident who noticed me trying to use the key let me know it had been unsecured for a while. In… See More >
              Manager

              7/7/2023

              Element Urbandale
              Thank you for your review, we will definitely take your feedback into account as we make improvements to the community!
              Review Author Icon

              Resident 1148770

              Verified Resident 2023

              6/9/2023

              There are absolutely no on site property managers except for 2 days out of the week. So far my experience has been that they do not call or follow up until days later when you have an issue. The construction crew they have renovate does… See More >
                Manager

                6/13/2023

                Element Urbandale
                Thank you for your feedback. Resident happiness is important to us and we'd like the chance to learn more about your concerns. Please reach out to our office when you have a moment, we look forward to connecting.
                Review Author Icon

                Resident 1132326

                Verified ProspectVisited 2023

                4/19/2023

                Really cool that it is right off a main road but you feel like you are in a quiet neighborhood. Area seems safe and nice lots of people walking or with there dogs. Pool area looks like it would be nice for summer time. Hallways… See More >
                  Manager

                  4/20/2023

                  Element Urbandale
                  Thank you for your 5-star review of our community! We're happy to hear that you enjoyed your recent visit, and we're happy to help if you ever need anything.
                  Review Author Icon

                  Resident 1128424

                  Verified Resident 2023

                  4/5/2023

                  I just moved into element urbandale new 3600 building 6 days ago. When i went out to tour the apartments I couldn't find where the keys to your my apartment was so i tried to call the help line and the only thing they could… See More >
                    Manager

                    4/10/2023

                    Element Urbandale
                    Thank you for taking the time to leave this review. First, welcome to Element Urbandale! We are very excited to have you and appreciate the nice comments about the apartment you chose as your new home. We are, however, extremely sorry to learn that you had so many issues during the touring and move-in phase. Please know that we are passing along these comments to our managers and our team so that we can improve for future residents. If there is anything we can currently assist you with, please let us know at elementurbandale@tricapres.com or feel free to stop by the clubhouse on Tuesdays or Thursdays for our new resident office hours! Thank you!
                    Review Author Icon

                    Resident 1127688

                    Verified Resident 2022 - 2023

                    4/3/2023

                    I had roaches the first 6 months of living here as well as fruit flies. Now I have closet moths. Never in my history of apartment living have I ever dealt with insects, for a place that looks nice on the surface, it's been very… See More >
                      Manager

                      4/10/2023

                      Element Urbandale
                      We are disappointed to read about your experience in our community. We ask that you please contact us at elementurbandale@tricapres.com so we can work towards a resolution, our team is here to help. We look forward to improving your residency!
                      Review Author Icon

                      Resident 1126375

                      Verified ProspectVisited 2023

                      3/29/2023

                      The service was terrible. No one could answer any questions and the one that was answered was incorrect. Was told I would be put on a list for a call back but never received one. Poorly lit area and thin walls where you can hear… See More >
                        Manager

                        4/3/2023

                        Element Urbandale
                        We are disappointed you did not have a great experience with us. Please reach out to our team at elementurbandale@tricapres.com when you have a moment to discuss any concerns in detail so we can improve the experience for residents and future residents! Thank you for your time.
                        Review Author Icon

                        Resident 1102084

                        Verified Resident 2013 - 2023

                        1/11/2023

                        Nice a quiet most of the time, summer being the exception as people are out in the pool or kids are out playing. Most neighbors very respectful of the rules. Maintenance team is quick to answer emergencies and work on fixes.

                          Manager

                          1/12/2023

                          Element Urbandale
                          Thank you for the kind words! We are so happy to know our residents enjoy the community. If we can ever be of assistance to you, please reach out at elementurbandale@tricapres.com!
                          Review Author Icon

                          Resident 1101480

                          Verified Resident 2018 - 2023

                          1/9/2023

                          Since the community came under new management in January 2022, I have noticed a significant decline in the quality of the community and services provided. There is typically only 1 one day a week that a person is on-site in the property office and it's… See More >
                            Manager

                            1/12/2023

                            Element Urbandale
                            Thank you for reviewing our community and for bringing your concerns to our attention. We apologize that your initial impression is not as positive as we'd hoped. We would appreciate the opportunity to make your stay with us more enjoyable, so please email us at elementurbandale@tricapres.com when you have a moment. We hope to hear from you soon!
                            Review Author Icon

                            Resident 1097654

                            Verified Resident 2022

                            12/26/2022

                            Not very good so far, can't get a in person response from office regarding flea infested apartment. Its been over a week and they made me pay for the remainder of the month even though i didn't physically get to stay in property due to… See More >
                              Manager

                              1/3/2023

                              Element Urbandale
                              We're sorry to hear that we haven't met your expectations when it comes to responsiveness. We completely understand it to be crucial when it comes to our apartment services and would appreciate an opportunity to not only resolve this issue for you but also improve in this area. Please reach out to us at ElementUrbandale@tricapres.com at your earliest convenience. Thank you for your time and patience.
                              Review Author Icon

                              Resident 1082845

                              Verified Resident 2016 - 2022

                              11/7/2022

                              This community is safe to live My kids are safe too and i will recommend this community to anyone who wish to move into IA from another state particularly this property the environment is clean and whenever it snow they clean it qiuckly

                                Manager

                                11/8/2022

                                Element Urbandale
                                Thank you for choosing Element Urbandale as your home. We're proud to offer a wonderful community and excellent service for our residents. Your kind words are appreciated and we hope you continue to enjoy your time here!
                                Review Author Icon

                                Resident 1076379

                                Verified Resident 2015 - 2022

                                10/17/2022

                                When I first moved in it was a good place to live. Since the new owners took over it has gone down hill. People don't answer phones and takes days or weeks to get a response back. Thank God Vinny blue is the… See More >
                                  Manager

                                  10/18/2022

                                  Element Urbandale
                                  Thank you for highlighting Vinny's excellent services. It's upsetting to learn that you have this impression of our team otherwise. We'd like to learn more about your experiences and how we can improve your time overall. When you have a chance, please reach out to us at elementurbandale@tricapres.com. Your happiness is important to us and we hope to speak with you soon!
                                  Review Author Icon

                                  Resident 1072788

                                  Verified Resident 2022

                                  10/6/2022

                                  It's quiet, clean, and the perfect space for my son and I. He has his own room now, we have our own space and everything I've prayed for, all for a reasonable price. The office accommodates every need and doesn't take their time.

                                    Manager

                                    10/10/2022

                                    Element Urbandale
                                    We're delighted that you and your son are enjoying your home with us! Thank you for the positive remarks about our services and well-kept community. If there's ever anything we can do to earn your five stars, please let us know by contacting elementurbandale@tricapres.com. Have a wonderful day!
                                    Review Author Icon

                                    Resident 1056664

                                    Verified Resident 2020 - 2022

                                    8/19/2022

                                    Has been great. Especially has TriCap has taken over. I am very pleased with the new management. They seem to care. The grill at the pool is great. And the fact they are making corrections to inefficiency's to the property, is great

                                      Manager

                                      8/22/2022

                                      Element Urbandale
                                      It's a pleasure to earn your positive recognition. Thank you for highlighting our community and services. Have a wonderful day!
                                      Review Author Icon

                                      Resident 1018059

                                      Verified Resident 2019 - 2022

                                      4/20/2022

                                      Don't do it!!! Management won't ever return calls or emails. Drug deals happen on the property and you can't get management to do anything. Dumpsters rarely emptied. Garbage everywhere. Smoke in halls

                                        Manager

                                        4/25/2022

                                        Element Urbandale
                                        Thank you for your feedback. We'd like to provide you with a better experience so please contact our team at elementurbandale@tricapres.com when you have a chance. We hope to restore your impression of our team and alleviate your concerns.
                                        Review Author Icon

                                        anonymous

                                        Resident 2013 - 2016

                                        3/31/2016

                                        I wont recomend this place at all roaches everywhere when I move in I paid one month rent and one month deposit rent yhey aleays change staff always got charge fot things that wasnt supposed to charge me someone had my car garage controll and… See More >
                                          Review Author Icon

                                          anonymous

                                          Resident 2013

                                          10/28/2013

                                          Nasty apartments roaches a d spiders all over they dont clean inside for bugs and 6 months living there my rent went up 20 $ more they increase rent but the don't provide the things you need and don't kill bugs and every time they… See More >
                                            Review Author Icon

                                            anonymous

                                            Resident 2012 - 2013

                                            7/11/2013

                                            Worst experience ever. The maintenance man lost his carpet cleaner and came to my door to tell me I needed to return it. Neer have my husband and I caused any trouble. We explained we hadn't even left the place today but my husband is… See More >
                                              Review Author Icon

                                              anonymous

                                              Resident 2011 - 2012

                                              7/9/2012

                                              I am very upset with the management in these apartments. She treats everybody like they are dirt under her feet and doesnt care about anything. She is very disrespectful even when your are the politest and calmest person your can be. Everytime we have ever… See More >

                                                Features & Amenities

                                                Laundry
                                                • Laundry On-Site
                                                Parking
                                                • Assigned Garage Parking
                                                Pets
                                                • Cats Allowed
                                                  Fee: $250. Rent: $30. Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Dogs Allowed
                                                  Fee: $250. Rent: $50. Pet Limit: 2. Comments: Non-aggressive breeds only, 70 lb, weight limit.
                                                  Less Info
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                                                Other
                                                • 24-Hour Emergency Maintenance
                                                • Additional Lease Terms Options Available
                                                • Balcony or Patio
                                                • Bark Park
                                                • Cable and High-Speed Internet Access Ready
                                                • Controlled Access
                                                • Courtyard
                                                • Designated Dining Rooms
                                                • DishWasher
                                                • Energy Efficient Appliances
                                                • Entry Foyer with Coat Closet
                                                • Faux Wood Flooring
                                                • Gooseneck Faucet in Kitchen
                                                • Linen Closets
                                                • Military Reward Program
                                                • On-Site Management
                                                • Online Resident Services
                                                • Oversized Windows with Natural Light
                                                • Package Receiving Service
                                                • Pet-Friendly Community
                                                • Pre-qualified Renter's Insurance Available
                                                • Preferred Employer Program
                                                • Premium Hardware and Lighting
                                                • Public Transportation
                                                • Resident Social Activities
                                                • Shaker Style Cabinetry
                                                • Smoke Free
                                                • Swimming Pool with Sun Deck
                                                • Walk In Closets with Shelving
                                                • Walk In Showers with Glass Doors
                                                • Window Treatments
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                                                Leasing

                                                Element Urbandale offers 1- & 2-bedroom apartments for rent in Urbandale, IA. Our pet-friendly apartment community is in an ideal location 15 minutes from Des Moines with easy access to I-35, I-80, and the DART Bus System, as well as shopping, dining, entertainment, the Des Moines International Airport, and top employers including Principal Financial Group, Mercy One Des Moines Medical Center, UnityPoint Health, and Hy-Vee. Each of our apartments features espresso shaker-style cabinetry, energy-efficient GE appliances, marble-style laminate countertops, wood-style plank flooring, a patio or balcony, and in-unit air conditioning & heating. Residents enjoy a variety of amenities including a community hub with a fireside lounge, outdoor swimming pool with sundeck, an on-site bark park, community laundry facilities, assigned garage parking, 24-hour emergency maintenance services, and an on-site management team. Contact us today to schedule a tour and make Element Urbandale your new home!
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                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: Closed
                                                This community is managed by

                                                Village Green

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                                                Communities
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                                                Questions & Answers (1)

                                                Anonymous
                                                Asked on: 03/19/2018
                                                Q: Can you hear your neighbors?

                                                Frequently Asked

                                                Based on 42 number of votes by renters, Element Urbandale is currently rated 2.9 out of 5 stars.
                                                Element Urbandale is rated 3.6/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                Element Urbandale is rated 4.2/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                Element Urbandale is rated 3.7/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                Element Urbandale is rated 3.4/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                Element Urbandale is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                Element Urbandale is rated 3.4/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                Managers have responded to 100% of their community reviews in the past year.
                                                Managers have replied within 5.9 days to their community reviews in the past year.
                                                Village Green
                                                Cats Allowed
                                                Fee: $250
                                                Rent: $30
                                                Pet Limit: 2
                                                Dogs Allowed
                                                Fee: $250
                                                Rent: $50
                                                Pet Limit: 2
                                                Comments: Non-aggressive breeds only, 70 lb, weight limit.
                                                1 Bed, 1 Bath
                                                2 Beds, 1 Bath
                                                2 Beds, 2 Baths
                                                Apply and move in before April 21st and get one month's rent for free. For 12-month leases only. FILL YOUR FRIDGE special! All April move ins get a $200 gift card to grocery store of choice.

                                                Contact Property

                                                Element Urbandale

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                                                Element Urbandale is a 560 - 934 sq. ft. apartment in Urbandale in zip code 50322. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $925 - $1,100. Nearby cities include Clive, Windsor Heights, Johnston, West Des Moines, and Grimes.

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