Ratings & Reviews
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Resident • 2019 Not Recommended
Reviewed 11/11/2019
I've been here 7 months and we've had at least 3 different Managers. 1. The day I moved in, I showed up to get the keys, they had NO IDEA I was moving in. 2. The cleaning crew showed up to do the final clean AS… See More
SaddleBrook Manager11/14/2019
Hello, we are disappointed to see this review because it does not demonstrate our commitment to service. Our records indicate that our team came to install the tiles a couple of times, but you needed to reschedule. We believe our team has been in touch with you and you are happy with the tile work in your apartment now. We regret the inconvenience you faced earlier on, but please know that your satisfaction is important to us and we will work toward turning this experience around. We have also shared your comments with our regional manager and will address some of the other issues you've mentioned. We'd like to investigate the referral credit, so please call our resident relations team at 402-391-7900 with reference code SBK111119 and they will be glad to assist you. We look forward to improving your experience.
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Thomas_K904 • Resident • 2019 Recommended
Reviewed 04/04/2019
I am in the middle of relocating back to the US after living overseas most of my adult life. The staff has been excellent to work with and most helpful responding to my questions. The complex is very clean, quiet and well maintained. All of the… See More
SaddleBrook Manager04/09/2019
Hello Tom, Thank you so much for this great review. We are thrilled to hear that you are so happy with the service you have received at SaddleBrook Apartments in Urbandale. We are very proud of our community and our incredible team and look forward to seeing you once you are back.
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Haris_H • Resident • 2018 Not Recommended
Reviewed 04/05/2018
I have lived here for one year. It has been good for the most part. Stephanie from the leasing office was always helpful and extremely nice. I wish I could say the same about the rest of them. The last month or two have been awful.… See More
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Resident • 2016 - 2017 Not Recommended
Reviewed 11/07/2017
I just recently moved from this hell whole. If you are black or African American don't waste your time moving here. They accuse you of everything without asking. If you stay in building 10 you are in for a ride awakening especially at the end. The… See More
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Resident • 2016 - 2017 Not Recommended
Reviewed 06/26/2017
I wouldn't recommend a homeless man to stay here. There's been nothing but issues and it's not the apartment it's the people that stay around me, leasing office and the corporate office. I've had over 15 false complaints against me and the police called on me… See More
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bribri79 • Prospective Resident • Visited 2016 Not Recommended
Reviewed 03/11/2017
I have never been so offended like this a day in my life. I really feel as if I have been racially profiled staying here. I just moved here 3 months ago and have at 3 complaints on me for stuff I have nothing to do… See More
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grace2grace • Resident • 2016 - 2017 Recommended
Reviewed 02/14/2017
All the men and especially the ladies our extremely helpful all the time very courteous and polite and' finally very professional.
SaddleBrook Manager06/09/2017
Hello, Thank you for the five-star review! We are happy to hear that your experience here at SaddleBrook has been so positive. It is our top priority to ensure superior service for our residents. We truly appreciate your residency and we hope you continue to live with us for years to come.
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Resident • 2015 - 2017 Recommended
Reviewed 02/03/2017
I've lived at the Saddlebrook apartments for a year and a half. I've been very pleased with my decision to choose this community as it offers a coziness not found anywhere else - in addition to a great neighborhood! Too many places are focused on granite… See More
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Chance.T • Resident • 2015 - 2017 Recommended
Reviewed 01/16/2017
I have lived at this community for close to two years now and have had a really great experience. I've had a few issues here and there (as you might expect) but maintenance has always been good about getting to the issue and fixing it quickly.… See More
SaddleBrook Manager06/09/2017
Hi Chance, Thank you for the five-star review! We are very happy to hear that your two years here at SaddleBrook have been so great! It is our top priority to provide the best possible care and service to our residents. We are glad that you enjoy the high-end finishes of your apartment home and that you take full advantage of the unbeatable location. We truly appreciate your recommendation and residency with us and we hope that you continue to stay for years to come.
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Resident • 2014 - 2016 Not Recommended
Reviewed 12/19/2016
They overcharge you any chance they get. Very difficult to get any issues resolved. Apartments are nice and convenient location. Saddlebrook has had over 3 different maintenance crews in the last few years. You have to give 2 months notice to end lease. I can't wait… See More
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Reviewed 11/21/2016
We love these apartments! The location is perfect. Parks, trails, grocery and restaurants all with a ten min walk! The people here are friendly and the front office girls are nice. Maintenance goes back and forth. Most of the time you get someone right on the… See More
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jibarra7 • Resident • 2015 - 2016 Not Recommended
Reviewed 01/29/2016
Terrible customer service, irresponsible management and completely overpriced. We moved two and half months ago and CANNOT wait for the lease to be up. Two weeks into the lease, we discovered a hole in the roof that worsened with the rain. It was obvious that the… See More
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A Tilton • Resident • 2015 - 2017 Recommended
Reviewed 09/22/2015
I love living here at Saddlebrook. My apartment is amazing. Scott and Alex (maint. Crew) are exceptional. The leasing office always takes care of our needs. The pool area is looking quite good this year with the addition of the new lounge chairs. Jessica with corporate… See More
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Resident • 2014 - 2015 Not Recommended
Reviewed 07/12/2015
Absolute worst apartment I've ever lived in. Don't be fooled like I was. They look nice from a distance but if you look close enough you'll realize how poorly constructed they actually are. Which is fine and easy to get over because I don't own this… See More
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Resident • 2015 Recommended
Reviewed 04/01/2015
This place is really nice and everyone is very friendly. It doesn't look like they are 15 years old. They answered my maintenance requests within a week. I really feel safe here and it is fairly quiet. The only thing I would say is that if… See More
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Resident • 2014 - 2015 Recommended
Reviewed 03/08/2015
SaddleBrook is a great apartment. They have fun events such as pool parties, christmas party, gift wrapping party, and monthly breakfast. The staff is friendly. The maintenance is very good. The apartment is very nice. Everyone that comes over says how nice it is. This is… See More
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Resident • 2013 - 2015 Recommended
Reviewed 02/05/2015
I have been living at Saddlebook for 2 years now and will continue to live here as there is excellent Maintenance , Manager, and Leasing staff . They all go up and beyond helping in time of need. I have enjoyed every moment that I have… See More
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Resident • 2014 - 2015 Recommended
Reviewed 01/07/2015
Have lived here for a little over a year now and have enjoyed it a lot more than other complexes we have lived in. Staff has been exceedingly helpful in some stressful situations and always come to fix what we need done without much hassle. Overall… See More
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Resident • 2013 - 2014 Not Recommended
Reviewed 07/25/2014
If I would have known what we were getting into a year ago, I would have never moved into this place. I was excited at first because the layout and fixtures looked nice. However, those "nice" fixtures are cheap plastic. They advertise these apartments as luxury,… See More
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Resident • 2011 - 2014 Not Recommended
Reviewed 07/08/2014
Terrible. Don't live here. This is the second summer in a row that these apartments have been without a grounds keeper, so if the grounds look nice it is only because tenants pick up. Christmas lights on the leasing office were taken down in July after… See More
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Resident • 2013 - 2014 Not Recommended
Reviewed 06/20/2014
Don't live here. It's expensive and all they want is your money. Sure the apartments themselves are kind of nice, but all the people that work there ruin it. They have maintaince people that come in all the time without notice, and never let you know… See More
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brendamc11 • Resident • 2007 - 2014 Recommended
Reviewed 03/17/2014
A really good place to live. Have enjoyed my time here. Everyone nice and helpful, and have had no complaints. See More
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dogrenter2000 • Resident • 2014 Recommended
Reviewed 03/16/2014
I have just moved into the complex and have really enjoyed it. I am always afraid when moving into a new place as you never really know until you move in what things might be wrong. So far I have gotten what I expected. The staff… See More
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Pickrels08 • Resident • 2014 Recommended
Reviewed 03/16/2014
Location is awesome, love the wood burning fireplace, management has been very helpful and nice, love the storage and closet space, bathrooms are big, and gym stays clean!
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Resident • 2014 Recommended
Reviewed 03/15/2014
Just moved in in march. Lovely unit with character See More
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