Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Contact Property
SaddleBrook
8301 Colby Parkway
Urbandale, IA 50322
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Hello Tom, Thank you so much for this great review. We are thrilled to hear that you are so happy with the service you have received at SaddleBrook Apartments in Urbandale. We are very proud of our community and our incredible team and look forward to seeing you once you are back.
Hello, we are disappointed to see this review because it does not demonstrate our commitment to service. Our records indicate that our team came to install the tiles a couple of times, but you needed to reschedule. We believe our team has been in touch with you and you are happy with the tile work in your apartment now. We regret the inconvenience you faced earlier on, but please know that your satisfaction is important to us and we will work toward turning this experience around. We have also shared your comments with our regional manager and will address some of the other issues you've mentioned. We'd like to investigate the referral credit, so please call our resident relations team at 402-391-7900 with reference code SBK111119 and they will be glad to assist you. We look forward to improving your experience.
Hello Tom, Thank you so much for this great review. We are thrilled to hear that you are so happy with the service you have received at SaddleBrook Apartments in Urbandale. We are very proud of our community and our incredible team and look forward to seeing you once you are back.
Hello, Thank you for the five-star review! We are happy to hear that your experience here at SaddleBrook has been so positive. It is our top priority to ensure superior service for our residents. We truly appreciate your residency and we hope you continue to live with us for years to come.
Hi Chance, Thank you for the five-star review! We are very happy to hear that your two years here at SaddleBrook have been so great! It is our top priority to provide the best possible care and service to our residents. We are glad that you enjoy the high-end finishes of your apartment home and that you take full advantage of the unbeatable location. We truly appreciate your recommendation and residency with us and we hope that you continue to stay for years to come.
$870 - $1,315
620
2 Units
A
$900 - $1,370
716
2 Units
B
$920 - $1,425
722
N/A
B1
$1,020 - $1,475
832
2 Units
C
$1,205 - $1,630
1,244
N/A
H
$1,205 - $1,800
1,035
1 Units
E
$1,265 - $2,045
1,184
2 Units
D (att gar)
$1,270 - $1,805
1,436
N/A
L (att gar)
$1,355 - $2,015
1,477
N/A
G (att gar)
SaddleBrook Apartments, in Urbandale, an established upstanding suburb of Des Moines, Iowa, offers it all.Right next to Urbandale City Hall, and Des Moines' newest library, your Saddlebrook apartment home is only a short walk to everyday conveniences like supermarkets, restaurants, movie theaters, and fine shopping. Interstate 35, I-80 and University Road are only blocks away. Experience rental living at a whole new level with nine-foot ceilings, two-tone paint, crown molding, washers/dryers, and spacious apartment floorplans. At SaddleBrook Apartments, you really can have it ALL - and best of all, the rents are well within your reach.
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Contact Property
SaddleBrook
8301 Colby Parkway
Urbandale, IA 50322