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8301 Colby Parkway

Urbandale, IA 50322



Resident · 2019
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Office Staff
I've been here 7 months and we've had at least 3 different Managers. 1. The day I moved in, I showed up to get the keys, they had NO IDEA I was moving in. 2. The cleaning crew showed up to do the final clean AS WE WERE moving in. There had been new tile laid, so entire townhouse was full of dust, etc. 3. We looked at an empty unit, that we were told would be what we were getting, NOPE. Totally different. 4. One reason we moved here, was for the walk-in shower, for my disabled brother. Well, the girl who showed us around initially, assured us we'd have that, but guess what? Nope. They'd accommodate us if we paid for it. Joke! 5. We pay $1,465/month and the Maintenance crew sucks. 6. Dezra in Omaha is RUDE!! JUST Fyi 7. On our move in checklist, I indicated no bedroom screen in my room. Seven months later, you guessed it. 8. Oh, those new tiles I mentioned? Manager said the tile guy they had been using messed up several units because apparently he was drunk. 9. They finally came to fix them last week. Still JUNK with a GARBAGE installation. 10. Received a referral to move here. Was told he would receive $375 credit for referral. Did he? Nope. Ridiculous.
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SaddleBrook Manager


Hello, we are disappointed to see this review because it does not demonstrate our commitment to service. Our records indicate that our team came to install the tiles a couple of times, but you needed to reschedule. We believe our team has been in touch with you and you are happy with the tile work in your apartment now. We regret the inconvenience you faced earlier on, but please know that your satisfaction is important to us and we will work toward turning this experience around. We have also shared your comments with our regional manager and will address some of the other issues you've mentioned. We'd like to investigate the referral credit, so please call our resident relations team at 402-391-7900 with reference code SBK111119 and they will be glad to assist you. We look forward to improving your experience.

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