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SaddleBrook
8301 Colby Parkway
Urbandale, IA 50322
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SaddleBrook Manager
Hello, we are disappointed to see this review because it does not demonstrate our commitment to service. Our records indicate that our team came to install the tiles a couple of times, but you needed to reschedule. We believe our team has been in touch with you and you are happy with the tile work in your apartment now. We regret the inconvenience you faced earlier on, but please know that your satisfaction is important to us and we will work toward turning this experience around. We have also shared your comments with our regional manager and will address some of the other issues you've mentioned. We'd like to investigate the referral credit, so please call our resident relations team at 402-391-7900 with reference code SBK111119 and they will be glad to assist you. We look forward to improving your experience.