What are noise levels like at Westpointe Townhomes and Apartments?

The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Westpointe Townhomes and Apartments?

The community is rated 3.9/5 stars, signifying much satisfaction on average.

How safe is Westpointe Townhomes and Apartments?

The community is rated 4.4/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 37.5% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 137.62 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1.5 Baths and 3 Beds, 1.5 Baths

What is the move-in special?

Check Out These Savings: Move-In by 12/30 & Save $250! *Restrictions Apply. Select Units Only. Please see leasing specialist for details.

Ratings & Prices for Westpointe Townhomes and Apartments, Urbandale, IA

Renter Ratings

Noise	N/A
Grounds	3.9
Safety	4.4
Office Staff	4.6
Maintenance	4.5
Neighborhood	4.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	8

Manager's Review Engagement

Percentage of reviews responded to	37.5%

Manager's Review Reply Time

Average time to respond to reviews	137.62 days

Ratings & Reviews (241 Reviews)

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Resident • 2019 - 2021

01/19/2021

I have been here since October of 2019. Westpointe has been upgrading the complex since before I was living here. I like my apartment because my studio unit has granite countertops, and nice kitchen appliances. The garages were upgraded, the mail room was remodeled, and hopefully… See More

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Resident • 2020

11/06/2020

Other than broken amenities and roaches and bed bugs, I would recommended for single family. Neighbors are loud and maintenance request are needed to completed multiple times a month.Trash are visible in the hall ways and there's always an awful scent. Can hear neighbors very clearly,… See More

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Verified Resident 755910 • vrp • 2020

03/28/2020

Just moving in everything is going well so far let's see what the future brings for us the office staff are really friendly and helpful and as the maintenance people the area seems pretty good like I said justed moved in let's see what happens.

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Westpointe Townhomes and Apartments Manager

04/15/2020

Thank you for taking time for a review! We are excited to have you as part of our community! Please contact the office with any questions or concerns!

Verified Resident 744065 • vrp • 2020

03/26/2020

So far so good. I believe there needs to be a person over seeing the quality of work the vendors are doing. Plus, the molding in the two apartments I have been in needed to be replace. Especially since new floors were being put in at… See More

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Westpointe Townhomes and Apartments Manager

02/18/2020

Thank you for the review! We are very excited for spring also and hope to have our pool open soon! We love the idea of a community garden! I will pass this suggestion along! We are very happy to have you as part of our community.

Verified Resident 617773 • vrp • 2019 - 2020

03/16/2020

I've lived here at West Pointe Apartments for a year now and I have had no problems that would make me want to move away. Any maintenance issues I have encountered have been repaired correctly and promptly without the need for repeat visits. The staff are… See More

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Verified Resident 747341 • vrp • 2019 - 2020

02/24/2020

I love living in my Townhouse here. My garage is only four steps from my front door. Whenever I need something fixed the maintenance order is completely right away. The place has a very nice exercise room with bikes and treadmills. It has an business are… See More

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Westpointe Townhomes and Apartments Manager

02/28/2020

Thank you for taking time for a review! We also love all the amenities on our property! Thank you for being apart of our community.

Verified Resident 746519 • vrp • 2020

02/22/2020

Just moved in and it has been a great experience so far. I had some issues and brought them up and they were addressed right away. They made changes that I requested on short notice and we're very polite. I am very pleased.

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Westpointe Townhomes and Apartments Manager

02/28/2020

We are very happy to have you as part of our community! We take a lot of pride in ensuring everything is 100% satisfactory for our residents. Thank you for the feedback and please let us know if anything else arises.

Verified Resident 553475 • vrp • 2018 - 2020

01/29/2020

I have really enjoyed this community and knew that this was the place for me. What sold me to this property was the amenities like the pool as well as the 9 hole par 3. I really like my unit as it does surpass what I… See More

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Westpointe Townhomes and Apartments Manager

10/30/2018

Thanks for leaving a 5 star review - we appreciate it and hope to have you as a resident for a long time!

Verified Resident 738898 • vrp • 2018 - 2020

01/24/2020

I like it here it's nice and quiet most of the time . I like the maintenance experience each time I put a work order on they always on time getting everything done even when I'm not home they get things done right away . They… See More

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Westpointe Townhomes and Apartments Manager

01/28/2020

Thank you for the review! We take a lot of pride in our work orders and any resident concerns being taken care of immediately. We are glad to hear that we are meeting your expectations. We are happy to have you as apart of our community!

Verified Resident 702515 • vrp • 2019 - 2020

01/21/2020

My experience here has been very comfortable. The maintenance staff and office personnel always take care of requests either that day or the next. They are very professional. I really enjoy living here.

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Westpointe Townhomes and Apartments Manager

10/25/2019

Thank you for the review! We are very happy that you and your dog are enjoying being apart of our community!

Verified Resident 736072 • vrp • 2019 - 2020

01/14/2020

Nice community close to entertainment such as a movie theatre and bucs hockey. As well as grocery stores and restaurants. The leasing center has great customer service! along with a weight/ exercise room and a heated pool.

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Westpointe Townhomes and Apartments Manager

01/24/2020

Thank you for the review! We love our location as well and all the convenience that it brings! Very glad to hear you enjoy our amenities!

Verified Resident 728587 • vrp • 2019

12/16/2019

Everyone is friendly here, including staff. It was extremely easy to apply and sign, as almost everything is done electronically. Furthermore, Suzie was able to easily answer any questions I had. Overall, this was a great choice for a first apartment. See More

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Westpointe Townhomes and Apartments Manager

12/27/2019

Thank you for your feedback! We are very happy that you are apart of our community! Please stop by the office if you have any questions or concerns.

Verified Resident 721533 • vrp • 2019

11/27/2019

It was my first time moving out on my own. Susie in the office made it a positive experience for me. I was very excited. They were very optimistic about the whole process. And very personable but also professional. My new apartment was very nice. I've… See More

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Westpointe Townhomes and Apartments Manager

12/04/2019

Thank you for the review! We are very happy to hear that your move in process was great and that you got to work with Susie! We hope to have you as a resident of our community for many years. Please stop in the office if you ever have any questions or concerns.

Verified Resident 719484 • vrp • 2019

11/19/2019

So far the community is a delightful atmosphere that seems to possess a clear goal to improve and progress forward. Overall, the neighborhood is pleasant and accepting. The monthly neighborhood get togethers are quite fun and it's nice to get out and meet some other members… See More

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Westpointe Townhomes and Apartments Manager

11/22/2019

Thank you for the review! We are very happy to hear that you enjoyed our resident event! We are very happy to have you as part of our community!

Verified Resident 312368 • vrp • 2017 - 2019

11/13/2019

Quiet community no security issues and descent living. We may need other support services especially for families. It is hard to know where child friendly services can be got. The recreation places for the community. See More

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Westpointe Townhomes and Apartments Manager

02/21/2017

Thank you for your positive feedback. We appreciate so much hearing from our valued residents, like you, about how our property is doing.

Verified Resident 704928 • vrp • 2019

10/21/2019

My neighbors are great. Can't ever hear any noises. Love that we're minutes from I-235 Management could be better. There's a lot of fees being added on just got another fee this morning that I have to pay to see how much my bill will be… See More

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Westpointe Townhomes and Apartments Manager

10/25/2019

Thank you for the review. We appreciate all feedback and take them all into consideration when making changes on property. Please stop in the office if you would like to discuss anything further.

Verified Resident 707548 • vrp • 2019

10/16/2019

It's a great place to live. I've had no problems. Staff is courteous. Service issues are handled promptly. Community is clean and quiet. Pet friendly and my dogs seem to like it here. I would recommend it. See More

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Westpointe Townhomes and Apartments Manager

10/25/2019

Thank you for taking time to provide a review! We love that you and your dog are enjoying the community!

Verified Resident 579830 • vrp • 2018 - 2019

09/23/2019

It's good the community is great its quite everything gets done in a quick motion when there is a problem they keep up on every thing pretty well the maintenance is pretty knowledgeable the office staff is the best

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Resident • 2018 - 2019

09/04/2019

I recently bought out my lease 8 months early because there was a shooting on the property, which I understand cannot be controlled. However, none of the buildings are secure or have a lock to get inside the apartment, anybody could walk in if they wanted… See More

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Westpointe Townhomes and Apartments Manager

09/22/2019

Thank you for taking the time to leave a detailed review. We apologize if there was anything within our control that was not up to your standards during your time here. We pride ourselves on providing an enjoyable experience for both our team and our community members, but it sounds like there may have been a misunderstanding in the requirement that your home is returned with no damages. Please reach out the office directly to discuss further so that we can clear up any confusion and help find a solution.

Verified Resident 333090 • vrp • 2013 - 2019

08/26/2019

Very friendly staff, maintenance are very friendly and professional, the amenities they offer are great. Located near great food locations and shopping mall, and schools. I really never had a bad experience while living here. See More

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Westpointe Townhomes and Apartments Manager

04/26/2017

We are so appreciative of your positive review! It sounds like you are taking advantage of our excellent location and are so happy to hear that our staff and amenities are serving you well.

Verified Resident 675903 • vrp • 2018 - 2019

08/07/2019

Very nice/friendly community close to where I work (VA). Have mainly lived on east side of DSM most of my adult life an wanted to move to a safer friendly area. I'am also a service connected veteran an staff have been respectful of financial needs in… See More

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Westpointe Townhomes and Apartments Manager

08/21/2019

We are very happy to have you as apart of our community! We hope to have you as a resident for many years!

Verified Resident 675797 • vrp • 2019

08/07/2019

The great staff have made the moving process effortless, Susie went the extra mile to make sure everything was taken care of upon my moving in. The maintenance staff is very friendly and quick to get things taken care of. I can't say enough good things… See More

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Westpointe Townhomes and Apartments Manager

08/21/2019

Thank you so much for this review! We do have some exceptional team members! We are very happy you are apart of our community!

Verified Resident 669024 • vrp • 2019

07/24/2019

Great location, close to stores and entertainment. Just a quick drive anywhere. Very quiet community. Great amenities that are easily accessible. The security feature is an added bonus. Staff in the office is super friendly and very helpful.

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Westpointe Townhomes and Apartments Manager

07/31/2019

Thank you for taking the time to leave a positive review! We appreciate your feedback at you being a resident at Westpointe!

Verified Resident 257493 • vrp • 2019

07/22/2019

The staff works hard to resolve the occasional problems that arise with apartment living. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxx Just to get the required count xxx See More

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Verified Resident 664574 • vrp • 2019

07/14/2019

They are dishonest. They will do anything to squeeze more money out of you. If you need a repair it rarely gets fixed properly the 1st time. There are way too many cars per building. They won't let you write a check for payment. They threatened… See More

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Westpointe Townhomes and Apartments Manager

07/15/2019

Thank you for taking time for the review. We appreciate all your feedback. Please stop in the office if you would like to discuss these concerns further.

•

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Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$672 - $913
SQ. FT.
563
Available
Avail.
3 Units
Model
S1

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
Price
$705 - $949
SQ. FT.
711
Available
Avail.
3 Units
Model
A1

View Floor Plan

Price
Price
$765
SQ. FT.
759
Available
Avail.
1 Units
Model
A2

View Floor Plan

2 Bedrooms, 1.5 Bathrooms

Price
Price
$792 - $948
SQ. FT.
924
Available
Avail.
3 Units
Model
B1

View Floor Plan

Price
Price
$822 - $1,029
SQ. FT.
1,056
Available
Avail.
3 Units
Model
B2

View Floor Plan

Price
Price
$1,070 - $1,456
SQ. FT.
1,045 - 1,567
Available
Avail.
3 Units
Model
TH2

View Floor Plan

3 Bedrooms, 1.5 Bathrooms

Price
Price
$1,142 - $1,164
SQ. FT.
1,185
Available
Avail.
N/A
Model
C1

View Floor Plan

Price
Price
$1,177 - $1,400
SQ. FT.
1,215 - 1,822
Available
Avail.
3 Units
Model
TH3

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

**We are currently operating with a heightened sensitivity to social distancing. We would still very much love to show you our community and discuss available options for touring. Please contact us to learn more.**Whether you're looking for a studio apartment, three bedroom townhome or anything in between, you'll love calling Westpointe Apartments and Townhomes in Urbandale, Iowa, home. Our community is based around our residents with unique amenities such as our 9-hole par 3 golf course, heated outdoor swimming pool, bark park, 24-hour emergency maintenance, and easy access to exercise trails.Westpointe's homes feature spacious closets, garbage disposals as well as full size washer and dryer connections, basements and private patios or balconies in select homes.

Office Hours