Element at Valley West
#7,358 #2 #13

What is epIQ?

Element at Valley West

4101 Woodland Plaza, West Des Moines, IA 50266
(301 Reviews)
$870 - $1,365/mo

Move-In Specials

Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

Floor Plans & Pricing

1 Bedroom

A1p

1 Bed, 1 Bath | 725 sq. ft.

$975 - $995

3 Available Units

See Floor Plan Details

A1c

1 Bed, 1 Bath | 725 sq. ft.

$870

2 Available Units

See Floor Plan Details

2 Bedrooms

B1p

2 Beds, 1 Bath | 1,040 sq. ft.

$1,075 - $1,095

2 Available Units

See Floor Plan Details

C5c

2 Beds, 2 Baths | 1,215 sq. ft.

$1,170 - $1,210

2 Available Units

See Floor Plan Details

C4p

2 Beds, 2 Baths | 1,185 sq. ft.

$1,315 - $1,335

2 Available Units

See Floor Plan Details

C6p

2 Beds, 2 Baths | 1,265 sq. ft.

$1,345 - $1,365

2 Available Units

See Floor Plan Details

B1c

2 Beds, 1 Bath | 1,040 sq. ft.

$950

1 Available Unit

See Floor Plan Details

C3p

2 Beds, 2 Baths | 1,100 sq. ft.

$1,135

1 Available Unit

See Floor Plan Details

C2p

2 Beds, 2 Baths | 1,100 sq. ft.

$1,135

1 Available Unit

See Floor Plan Details

C1p

2 Beds, 2 Baths | 1,070 sq. ft.

$1,135

1 Available Unit

See Floor Plan Details

C2c

2 Beds, 2 Baths | 1,100 sq. ft.

See Floor Plan Details

C1c

2 Beds, 2 Baths | 1,070 sq. ft.

See Floor Plan Details

C4c

2 Beds, 2 Baths | 1,185 sq. ft.

See Floor Plan Details

C3c

2 Beds, 2 Baths | 1,100 sq. ft.

See Floor Plan Details

C6c

2 Beds, 2 Baths | 1,265 sq. ft.

See Floor Plan Details

C5p

2 Beds, 2 Baths | 1,215 sq. ft.

See Floor Plan Details

3 Bedrooms

D1c

3 Beds, 2 Baths | 1,435 sq. ft.

$1,315

1 Available Unit

See Floor Plan Details

D1p

3 Beds, 2 Baths | 1,435 sq. ft.

See Floor Plan Details

D2p

3 Beds, 2 Baths | 1,525 sq. ft.

See Floor Plan Details

D2c

3 Beds, 2 Baths | 1,525 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C+

Review Ratings

Noise

3.1

Grounds

2.9

Safety

2.5

Office Staff

2.1

Maintenance

2.9

Neighborhood

3.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

15

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B

Average time to respond to reviews

19.73 days

View Community Timeline
View Community Timeline

Element at Valley West Reviews

(257)

3.5 rating

See Details

301 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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  • Recently Lived In
  • Review Rating

Updated Review

Review Author Icon

Resident 1023968

Verified Resident 2020 - 2022

8/8/2022

Property is beautiful, apartment is mostly nice. The maintenance is a nightmare to get ahold of and to get work done. They will say a request is complete, but they have done nothing. They need to do the work when they say they will.

    Manager

    8/9/2022

    Element at Valley West
    Thank you for complimenting our community and apartment homes. We are disappointed that your experience has been less than positive otherwise. Please reach out to us directly at elementatvalleywest@tricapres.com so that we may take care of any outstanding requests promptly. Your patience is appreciated!
    Review Author Icon

    Resident 1036976

    Verified Resident 2022

    6/17/2022

    I would really love to recommend this apartment but don't think I could fully give my recommendation. The community is nice & the apartments are incredibly spacious which I absolutely appreciate. They come at a great price & it seems like a safe & tight-knit… See More>
      Manager

      6/21/2022

      Element at Valley West
      Thank you for sharing your honest thoughts and feedback with us. While we appreciate your kind remarks about your favorite aspects of your community, we're disappointed that you've had a less than positive experience otherwise. If there's anything else we can learn about to improve your comfort, please email us at elementatvalleytwest@tricapres.com. We hope you have a more pleasant experience moving forward!
      Review Author Icon

      Resident 1036302

      Verified Resident 2022

      6/15/2022

      The apartment is beautiful and I love the community and things available to residents. It was a tough experience getting in contact with the leasing office but I still love where I live even with those problems.

        Manager

        6/17/2022

        Element at Valley West
        We're delighted to learn that you're enjoying our community and your apartment home. Our team appreciates resident feedback, so if there's any further insight you could provide for us to improve, please contact us at elementatvalleytwest@tricapres.com. Your time is valuable to us and we hope to ensure a five-star experience moving forward!
        Review Author Icon

        Resident 1035559

        Verified Resident 2022

        6/13/2022

        No management on site. Difficult to get answers in a timely manner. Trash is left all over by the kids that live here and no management to discuss the issues. The maintenance staff is by far the best part and responds quickly, kindly, and with… See More>
          Manager

          6/14/2022

          Element at Valley West
          Thank you for highlighting our maintenance team and services. We're sorry that our management has been challenging to reach and we'd be happy to connect with you on a virtual call. Please feel free to contact us at elementatvalleytwest@tricapres.com with any questions or concerns. We hope to hear from you soon!
          Review Author Icon

          Gloria_F279

          Resident 2022

          6/9/2022

          Terrible Management and NO Communication

          They give less than the bare minimum and expect us to immediately do whatever they ask of us. I still have 12 things that need to be fixed that haven’t. My daughter got hurt because of the conditions of this place and they never apologized… See More>
            Manager

            6/14/2022

            Element at Valley West
            Hi Gloria, thank you for taking the time to share your thoughts. Our team would be happy to go over our payment process again should you still have inquiries regarding this matter. We'd also like to take care of your maintenance requests promptly, so please let us know when there's a time that works for you. Your comfort is important to us and we hope to restore your happiness soon!
            Review Author Icon

            Resident 1030786

            Verified Resident 2022

            5/30/2022

            The leasing process was pretty long and frustrating but we ended up getting a very good deal in the end. Since there really isn't management on-site the maintenance team does a great job taking care of everything in person!

              Manager

              6/1/2022

              Element at Valley West
              Hi, thanks for the shout-out! It's so important to us that residents feel taken care of so we're happy to hear that our maintenance team is doing such a great job. We're grateful for your review and we will continue working hard to make Element at Valley West a wonderful community to call home!

              Updated Review

              Review Author Icon

              Resident 962408

              Verified Resident 2019 - 2022

              5/25/2022

              Starting to get concerned about new ownership, they doing very little to make tenants at ease. In addition, rumors concerning lease non-reneawals continue to run rampant. Garages still in disrepair, overall seem disinterested in fixing them.

                Manager

                5/27/2022

                Element at Valley West
                We're so glad you took the time to share this feedback with us. We're disappointed that our new team hasn't made the best impression on you. We'd like to make sure that we provide you and all residents with better service moving forward, so please reach out to us directly at elementatvalleytwest@tricapres.com. We look forward to connecting with you and addressing any issues to your satisfaction.
                Review Author Icon

                Resident 1027156

                Verified Resident 2022

                5/18/2022

                Excellent communication from staff regarding the move in process. All of my questions were answered promptly, and all information was provided promptly. I really felt like they cared about making the process as smooth as possible.

                  Manager

                  5/19/2022

                  Element at Valley West
                  Thanks for the great review! We are so happy to read that you've had a pleasant experience at Element at Valley West and that our staff has been helpful and courteous. We look forward to continuing to provide you with the same helpful service!
                  Review Author Icon

                  Resident 1024830

                  Verified Resident 2021 - 2022

                  5/11/2022

                  Of all the emails I sent this past month for many questions/important info, not a single person from Tricap Residential Group has replied since April 19th. I submitted a maintenance issue that was resolved without any work actually being done on the apartment. The office… See More>
                    Manager

                    5/17/2022

                    Element at Valley West
                    We are saddened to read your review. It is always our hope that our residents feel well cared for and we are disappointed to hear that we may have fallen through with that in your case. Thank you for providing us with valuable information on how we can better our services. We'd like to connect soon and take care of your outstanding requests, so please email us at elementatvalleywest@tricapres.com when you have a chance. Your patience is appreciated and we hope to be in touch shortly.
                    Review Author Icon

                    Resident 1023997

                    Verified Resident 2022

                    5/9/2022

                    I've had difficulty getting in contact with anyone from the office. No return calls or emails, no one is ever in the office either. All of the windows in my apartment either have large gaps or are rotting in areas. A lot of potential here… See More>
                      Manager

                      5/10/2022

                      Element at Valley West
                      It's disappointing for us to learn that your experience has been less than positive. We appreciate your review and would value the opportunity to improve your time in our community. When you have a chance, please email us at elementatvalleytwest@tricapres.com so that we may collaborate to ensure a five-star residency moving forward. Thank you!
                      Review Author Icon

                      Resident 1016017

                      Verified Resident 2020 - 2022

                      4/13/2022

                      Fantastic until sold to this other company who cannot fix anything or complete anything. Been 6 weeks and still the same issue occurs. Go back to the old company. Much better. Also be onsite. Ridiculous to have to schedule or reach out virtually to a… See More>
                        Manager

                        4/16/2022

                        Element at Valley West
                        Thank you for your feedback. We want residents to be happy in our community and would like a chance to improve your experience as soon as possible. Please contact our team at elementatvalleytwest@tricapres.com so we can better address your concerns. We look forward to connecting soon and restoring your impression of our community!
                        Review Author Icon

                        Resident 1002642

                        Verified Resident 2022

                        2/28/2022

                        All staff and maintenance have been professional, welcoming, and responsive. My move here has been the right choice and I strongely recommend for those who are looking to make a home in West Des Moines!

                          Manager

                          3/1/2022

                          Element at Valley West
                          Thank you for your 5-star rating! We appreciate your feedback and are pleased to read that you love your living experience at Element at Valley West. Have a great rest of your day!
                          Review Author Icon

                          Resident 1001909

                          Verified Resident 2022

                          2/25/2022

                          I have only lived here a few weeks but so far the staff has been friendly and helpful. I love how spacious and homey my place feels. The community has been very quiet. So far no complaints in the unit!

                            Manager

                            2/28/2022

                            Element at Valley West
                            Thank you very much for your five stars! We're proud to earn your recognition here at Element at Valley West. Your kind remarks are appreciated by our team and we hope you continue to have a great residency.
                            Review Author Icon

                            Resident 1001891

                            Verified Resident 2021 - 2022

                            2/25/2022

                            The community is nice, but what makes element better than any other complex that I have lived at are the maintenance workers. They get all the needs done in great time, and ever since I moved in in December I have seen numerous improvements to… See More>
                              Manager

                              2/28/2022

                              Element at Valley West
                              Thank you for your positive review! Our team works diligently to provide a wonderful community for our residents, and we're thrilled that our efforts are recognized in your feedback. Thank you for choosing Element at Valley West as your home!
                              Review Author Icon

                              Resident 998846

                              Verified Resident 2021 - 2022

                              2/14/2022

                              Great before it was bought. Place looks trashy when you walk in and improvements have taken a long time to fix. Maintenance is not timely took 2 months before I was contacted about a work order. Very upset with the new upkeep.

                                Manager

                                2/15/2022

                                Element at Valley West
                                We're disappointed that your impression of our community has changed over time. Please email our team at elementatvalleytwest@tricapres.com at your earliest convenience. We want to learn more about your suggestions and provide assistance for any outstanding requests that you may have. Thank you for your time and patience.
                                Review Author Icon

                                creoleqt84

                                Resident 2022

                                2/11/2022

                                I found element@valleywest, apartments are called Washington Heights, on apartmentsdotcom. I currently live month to month in a 1 bdr 1ba 550 sq foot apt for $690. When I saw I could lease for 15 months a 2 bdr, 1ba, 1,040 sq feet, with a… See More>
                                  Manager

                                  2/12/2022

                                  Element at Valley West
                                  We appreciate you for taking the time to share your experience. We're sorry that you faced this issue regarding appliance leaks and we understand how frustrating this must have been. If there's anything further that our team can assist you with or that you'd like us to know, please email us at elementatvalleytwest@tricapres.com. Our team prioritizes resident care and we can assure you that we do our best to address resident concerns as best we can when problems arise. Thank you for your time and have a great day.
                                  Review Author Icon

                                  Resident 996564

                                  Verified Resident 2022

                                  2/7/2022

                                  Beware of bait and switch. Make sure you are getting the style of apartment they had you tour. The back building is garbage with a laundry room that floods and a window in the shower. Looks nice in photos but building 18 from what o… See More>
                                    Manager

                                    2/8/2022

                                    Element at Valley West
                                    Thank you for your review. We're truly disappointed that you have this impression of our team as we never intend for residents to experience these issues. When you have a moment, please email us at elementatvalleytwest@tricapres.com. We want to address your concerns and see how else we can improve your residency.
                                    Review Author Icon

                                    Resident 994670

                                    Verified Resident 2020 - 2022

                                    2/1/2022

                                    Seems to be a respectful and quiet apartment complex, neighbors seem decent and management is fair and doesnt go out of their way to antagonize people. However the city of west des moines is very different and borers on the lines of tortious conduct in the… See More>
                                      Manager

                                      2/1/2022

                                      Element at Valley West
                                      \\\ Thank you very much for your positive review! We hope you continue to enjoy our community and we are always here for you should you ever need anything. Have a great day!
                                      Review Author Icon

                                      Resident 990578

                                      Verified Resident 2018 - 2022

                                      1/26/2022

                                      Very spacious apartments with fireplace and washer dryer hook up. Friendly staff. Pet friendly. Management responds quickly and are courteous. Currently they are in the process of updating all buildings. The grounds are beautiful and I enjoy being able to walk my dog each day… See More>
                                        Manager

                                        1/31/2022

                                        Element at Valley West
                                        Thank you for rating us. We're delighted to know that we've left you with such a great impression. We're overjoyed to read your review and truly thank you for sharing! If there's anything we can do to provide a five-star experience moving forward, please email us at elementatvalleytwest@tricapres.com.

                                        Updated Review

                                        Review Author Icon

                                        Resident 952955

                                        Verified Resident 2021 - 2022

                                        1/10/2022

                                        Our experience so far under the new management has been good. The apartments aren't particularly accessible from a disabled professional perspective with all ground floor apartments having at least one flight of stairs and lacking handrails on the walls as well as patios. … See More>
                                          Manager

                                          1/13/2022

                                          Element at Valley West
                                          Your feedback is truly appreciated as we are always looking for ways to improve. Your experience is important to us, so please email us at elementatvalleytwest@tricapres.com should you have any further insight for our team. Thank you and enjoy the rest of your day!
                                          Review Author Icon

                                          Resident 981368

                                          Verified Resident 2018 - 2021

                                          12/14/2021

                                          This community has changed management companies twice since I have been here; the apartment quality is good but not great as almost every apartment has something going on with it. Maintenance is also ever-changing, which makes it hard to give this place a rating. I… See More>
                                            Manager

                                            12/14/2021

                                            Element at Valley West
                                            Thank you for your review of Element at Valley West! We appreciate you letting us know your favorite aspects of our community, as well as the areas that you think could use improvements. Your feedback is important to us and your detailed perspective will help us further improve our community. If there's ever anything that we can do for you, please don't hesitate to email us at ElementAtValleyWest@tricapres.com.
                                            Review Author Icon

                                            Resident 976877

                                            Verified Resident 2021

                                            11/29/2021

                                            Great so far. I have not got about much and am basically an introvert. Only issue is foot noise from the above apartment. Otherwise good value for the amenities. Looking forward to see the improvements the new owner is making when… See More>
                                              Manager

                                              11/30/2021

                                              Element at Valley West
                                              Hello and thank you for sharing your positive remarks with us! We're happy that you're enjoying our community at Element at Valley West. Please contact our office to let us know if there's ever anything we can assist you with. Have a great day!

                                              Updated Review

                                              Review Author Icon

                                              Resident 974040

                                              Verified Resident 2020 - 2021

                                              11/20/2021

                                              Great staff! Nice apartments! Very accommodating, great atmosphere. Pet friendly. Maintenance is amazing with service calls. Great access to everything. Residents are quiet and respectful. I would recommend this complex to anyone

                                                Manager

                                                11/21/2021

                                                Element at Valley West
                                                Hello! Your five stars and kind remarks about our services are encouraging for our team here at Element at Valley West. Thank you for your compliments and have a great rest of your day!
                                                Review Author Icon

                                                Resident 954192

                                                Verified Resident 2021

                                                10/4/2021

                                                Not good. Requests do not get completed. The neighborhood and the individuals that live in the apartment are desirable. Unfortunately, management has been a disappointment. Hopefully the new management that has taken over will be better.

                                                  Manager

                                                  10/5/2021

                                                  Element at Valley West
                                                  Thank you for sharing your feedback. We apologize for any inconveniences you've experienced and would appreciate the chance to address any outstanding requests that you have. Please take a moment to email us at ElementAtValleyWest@Tricapres.com. We hope to hear from you soon and look forward to providing a better living experience for you moving forward.
                                                  Review Author Icon

                                                  Resident 952980

                                                  Verified Resident 2020 - 2021

                                                  9/29/2021

                                                  Over all it has been ok. Just very upsetting about the laundry room situation. With an apartment complex this size having laundry facilities should be a priority. I have been told by the office, that "2" vendors have been met with. … See More>
                                                    Manager

                                                    9/30/2021

                                                    Element at Valley West
                                                    Hello and thank you for your review. We understand your concerns and we want to assure you that providing prompt and professional service is just as important to us. We're sorry for the inconvenience that the delay with our laundry equipment is causing but we can assure you that this is not a permanent situation. Please don't hesitate to set up an appointment with our team so that we may answer any questions you might have. We hope you have a great day!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Garage
                                                    • Reserved Parking Available
                                                    • Visitor Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $250. Rent: $50. Restrictions: Breed restrictions apply. Call for details.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $250. Rent: $30. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 24-Hour Fitness Center
                                                    • Air Conditioner
                                                    • BBQ and Picnic Area
                                                    • Bark Park
                                                    • Black Appliances
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Digital Thermostats
                                                    • Faux Wood Floors
                                                    • Fireplace
                                                    • Frost Free Refrigerators
                                                    • Garbage Disposal
                                                    • Gas Heat
                                                    • Granite Countertops
                                                    • Group Exercise Classes
                                                    • Playground
                                                    • Pool with Sundeck
                                                    • Private Balcony
                                                    • Sports Court
                                                    • Subway Tile Backsplash
                                                    • Walk In Closets
                                                    • Window Coverings
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                                                    Leasing

                                                    Welcome to Element at Valley West in West Des Moines, Iowa! Our large one, two, and three-bedroom floor plans also feature granite counters, stainless appliances in most homes, upgraded kitchen finishes, wood flooring, ample closet space, central air, gas heat, in-unit washer and dryer in select floor plans, and washer and dryer connections in select homes. Element at Valley West loves your furry family members as much as you do! Our pet-friendly community offers a Bark Park, garages with remote access, 24-hour fitness center, 24-hour emergency maintenance, professional management, a swimming pool with sundeck, playground, grilling stations, package room, and a 24-hour community hub. We are located seconds from I-235 and minutes from I-80 and I-35, giving you direct access to downtown Des Moines, Des Moines' top employers, schools like Valley West High School, shopping centers like Valley West Mall, and recreation destinations.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Village Green

                                                    B
                                                    B
                                                    Communities
                                                    193

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 301 number of votes by renters, Element at Valley West is currently rated 3.5 out of 5 stars.
                                                    Element at Valley West is rated 2.9/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Element at Valley West is rated 2.9/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Element at Valley West is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Element at Valley West is rated 2.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Element at Valley West is rated 3.6/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Element at Valley West is rated 2.1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 19.73 days to their community reviews in the past year.
                                                    Village Green
                                                    Dogs Allowed
                                                    Fee: $250
                                                    Rent: $50
                                                    Restrictions: Breed restrictions apply. Call for details.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $250
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

                                                    Contact Property

                                                    Element at Valley West

                                                    June 2024

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                                                    Element at Valley West is a 725 - 1,525 sq. ft. apartment in West Des Moines in zip code 50266. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $870 - $1,365. Nearby cities include Clive, Windsor Heights, Urbandale, Waukee, and Johnston.

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