Element at Valley West
#7,368 #2 #13

What is epIQ?

Element at Valley West

4101 Woodland Plaza, West Des Moines, IA 50266
(301 Reviews)
$870 - $1,555/mo

Move-In Specials

Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

Element at Valley West Reviews

(257)

3.5 rating

See Details

301 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Resident 949744

Verified Resident 2021

9/15/2021

If you really want people to take these surveys you really shouldn't require a 200 character minimum this is absolutely ridiculous. I literally do not care enough to help you get more people to move h

    Manager

    9/17/2021

    Element at Valley West
    Hi, thank you for sharing your feedback. We would appreciate the opportunity to speak with you further as we are always looking for ways to improve and ensure resident satisfaction. We invite you to email us at elementatvalleytwest@tricapres.com at your convenience. We look forward to connecting with you.
    Review Author Icon

    Resident 949738

    Verified Resident 2021

    9/15/2021

    So far maintenance has done a great job of responding to complaints in a timely manner and they have been very friendly. They also took extra time to put everything back the way it was when they entered the apartment.

      Manager

      9/17/2021

      Element at Valley West
      Hi, thank you for your review! We are so pleased to read that our maintenance team has provided prompt, helpful service. We appreciate your feedback and look forward to continuing to have you as a happy resident for years to come!
      Review Author Icon

      Resident 947324

      Verified Resident 2020 - 2021

      9/6/2021

      Overall, the apartment home is good, enough space and I like mostly how the kitchen and dining room are separately. It requires little patience to get things fix speedily, especially maintenance need.

        Manager

        9/8/2021

        Element at Valley West
        We're glad that you're enjoying your spacious apartment home here at Element at Valley West! Thank you for letting us know your feedback and we hope you continue to be happy with our community. Have a great day.
        Review Author Icon

        You_got_no_jams23

        Resident 2019 - 2020

        12/16/2020

        I love this community because anytime you need help the Maintenance will always be there to help you with anything. This place is very safe for your family and friends, you can also make new friends here because the people here are very friendly! If you ever want to move somewhere, The Clubs at Washington Heights is the right place to Come! :-)

          Review Author Icon

          anonymous

          Resident 2016 - 2020

          9/7/2020

          SAFETY and SECURITY ISSUES-WARNING!! FROM CURRENT/MANY-YEAR RESIDENT Managements innability to resolve issues with their tennants who regularly engage in: Thefts, vandalism, assaults and battery involving minors, menacing, intimidation of other residents, and destruction of property. All which used to be almost unheard of in the community in years past have now become quite common. Most of my friends and family can't visit anymore because they dont feel safe. They have experienced these issues first hand as well. What is of concern is the lack of effective action taken by the management. When building management is aware of exactly which residents are repeatingly engaged in this activity, as most are residents and their guests (usually from the 2 adjacent apartment complexes), they don't evict those responsible and the rest of the community suffers.

            Review Author Icon

            anonymous

            Resident 2020

            7/7/2020

            Choosing to reside at this apartment complex for more than 2 years was one of the biggest mistakes of our lives. We've dealt with people scratching our vehicle to people shaking our door knob before entering the laundry room to an unrepaired hole in the bathroom ceiling to them removing the foundation in the master bathroom and kitchen and never repairing it (which cause bugs, rain and snow to enter our home). The staff provided empty promises of them agreeing to fix the issues but nothing was ever resolved. In addition, the apartment homes are over priced, the foundation of the homes are shifting, the amenities are outdated; and people steal your packages left in front of your door. I wouldn't recommend this place to anyone; and hope that prospects check the surrounding area first before selecting this place.

              Review Author Icon

              Resident 741440

              Verified Resident 2019 - 2020

              2/3/2020

              The short time we have been here it seems like a nice quiet complex. We have a dog and cat and the dog gets along good with the other dogs, except for once and the office took care of it promptly. We have had no other concerns.

                Manager

                2/24/2020

                Element at Valley West
                Hello! Thank you for taking the time to leave us such a nice review. We are happy to have you as a resident!
                Review Author Icon

                Resident 728569

                Verified Resident 2015 - 2019

                12/16/2019

                It used to be better. Service has gone down a lot in the last few years. Pool was barely open this year. Apartment I moved in last year has very old cabinets. They really should update the apartmentmetns to make them look like the ones in the pictures. Also should give something back to real sets that have stay there for a long time like my self.

                  Review Author Icon

                  anonymous

                  Resident 2017 - 2019

                  12/3/2019

                  If you want to live in an environment where the maintenance staff ignores you and will be rude to you when you ask questions and will not fix the issue such as a roof leaking water but will only paint over the water marks then this is the place for you. Also when hired contractors come in they will spill paint all over leave a mess and not lock your apartment back up and the manager is very unprofessional and will not return emails so when you go to try and talk to her it's nothing but attitude. This place slaps a bandaid over the problem then ignores you and or gives you attitude about it.

                    Review Author Icon

                    Resident 722345

                    Verified Resident 2019

                    12/1/2019

                    This box needs to allow a minimum of less that 200 Characters. This box needs to allow a minimum of less that 200 Characters. This box needs to allow a minimum of less that 200 Characters. This box needs to allow a minimum of less that 200 Characters.

                      Manager

                      1/2/2020

                      Element at Valley West
                      Hello! Thank you for your great review!
                      Review Author Icon

                      Resident 721666

                      Verified Resident 2017 - 2019

                      11/27/2019

                      There have been many severe issues that should have been addressed properly by maintenance staff but instead they close out work orders and ignore you. The only way to get a response is to be face to face but even then it's just a bunch of words with no follow through. Leaks everywhere and sub par contractors are hired. The contractors and maintenance staff leave a mess every time they enter. So many other things are happening which is really sad because things used to be so much better.

                        Review Author Icon

                        Resident 714093

                        Verified Resident 2018 - 2019

                        11/5/2019

                        Living here has been pretty good. It's a nice community and the staff is very friendly. Maintenance issues are handled in a timely manner and done well. This is a good location, it is near everything you need, grocery stores, restaurants, malls and entertainment.

                          Manager

                          11/26/2019

                          Element at Valley West
                          Hello! Thank you for taking the time to leave such a nice review. We are happy that you enjoy living here at The Club at Washington Heights.
                          Review Author Icon

                          Resident 706900

                          Verified Resident 2019

                          10/15/2019

                          I would still like someone to clean the carpet in entry way. It is quite dirty. Would it be possible to shampoo the entry way? Otherwise it is a nice place to live.....................that's it. for today.

                            Manager

                            11/26/2019

                            Element at Valley West
                            Hello, Thank you for leaving a 4 star review!
                            Review Author Icon

                            Resident 705405

                            Verified Resident 2019

                            10/10/2019

                            As I stated earlier, Iived here 40 years ago and it was a good experience. There are also many choices in the layout of the apartment. Additionally EVER unit has the advantage of cross circulation and central airconditioning.

                              Manager

                              11/26/2019

                              Element at Valley West
                              Hello! Thank you for giving us such a great review! We are glad that you had made Washington Heights your home.
                              Review Author Icon

                              Resident 692501

                              Verified Resident 2019

                              9/9/2019

                              Easy to communicate very good leasing staff and clean apartments you can see online the apartment structure very friendly neighbors we just moved in will see how it goes no problem yet but very good leasing staff very friendly and also rent for this apartment is worth for what you're living

                                Manager

                                11/26/2019

                                Element at Valley West
                                Hello, We are so glad that the leasing staff was friendly and your apartment was clean. We are happy you are a resident here!
                                Review Author Icon

                                Resident 690206

                                Verified Resident 1999 - 2019

                                9/4/2019

                                The location of The Club at Washington Heights is perfect, close to interstate, shopping malls, resturants, banks, grocery stores, gas stations, churches, schools and motels. They are pet friendly here, with a great dog park.

                                  Manager

                                  11/26/2019

                                  Element at Valley West
                                  Thank you for your kind words! We appreciate you taking time out of your day to comment on our great location and dog park.
                                  Review Author Icon

                                  Resident 685947

                                  Verified Resident 2019 - 2020

                                  1/13/2020

                                  The experience has been really worthy except for the unsatisfactory problem of faulty electrical inlets. My kids are very happy with the community facilities and love the community. The maintenance needs to be prompt.

                                    Manager

                                    11/26/2019

                                    Element at Valley West
                                    Thank you for leaving a review! We are glad that you and your family enjoy living here!
                                    Review Author Icon

                                    Resident 682799

                                    Verified Resident 2019

                                    8/19/2019

                                    It's very quiet and everyone around here is verse nice. Haven't lived here long but I really love it so far. Management is always very helpful and prompt about helping put in work requests or returning calls.

                                      Manager

                                      11/26/2019

                                      Element at Valley West
                                      Thank you for leaving a review! We are glad that the management team is always very helpful for you.
                                      Review Author Icon

                                      Resident 682782

                                      Verified Resident 2019

                                      8/19/2019

                                      So far the staff have been great but the apartment t itself had been unclean and damaged and no one who worked there knew exactly what shape it was in when we moved in. They did give us a garage so we could turn in the uhaul since we couldn't move in.

                                        Review Author Icon

                                        anonymous

                                        Resident 2019

                                        7/30/2019

                                        Promises are made and not kept, maintenance and the the upkeep of the grounds is minimal. Hallways are dirty and holes in the wall. The company can't keep office staff and new people are added every few months. Pay for use of a pool that has been closed more than it has been opened. Pool closes early on weekend without notice as to why. Charge outrages fees for items that should be included with tent and is at other management properties.

                                          Review Author Icon

                                          Resident 667075

                                          Verified Resident 2018 - 2019

                                          7/19/2019

                                          I've only had the need to contact them twice. Once for my sliding back door not locking. They locked it but I still can't lock it myself. The other my furnace was leaking (I had only had my air on for an hour maybe the whole year) and it was fixed. But there was a lot of water that leaked through the walls/floor that wasn't really acknowledged and my apartment smells a bit like mildew

                                            Review Author Icon

                                            Resident 666728

                                            Verified Resident 2019

                                            7/18/2019

                                            We just moved in a couple weeks ago but have been very happy. Everything has been working well, lots of space and room. The club house area is really nice and the renovations look really good. Glad to be in a nice place.

                                              Review Author Icon

                                              Resident 660991

                                              Verified Resident 2015 - 2019

                                              7/5/2019

                                              A great community and location. Maintenance is 2nd to no one. Older structures but great floor plans. Nice grounds featuring a great pool, grills, and recreation room along with a excercise room. Pets are welcome as well.

                                                Review Author Icon

                                                Resident 659443

                                                Verified Resident 2019

                                                7/1/2019

                                                AC is very bad in apartments. At least 20 units had issues with AC the day I moved in on June 28th as I had to stay in hotel along with my family. Also, air ducts are very old and they are not placed properly on the walls. Apartment's issues needs to be fixed completely before they let anyone move in. Windows won't stay open and suddenly they fall down which is dangerous. Paint is not done properly and there are cracks in the ceiling. Showers heads are placed very low and bathtub/shower areas are scratched. Living room and all bed rooms don't have ceiling fans or light fixtures.

                                                  Review Author Icon

                                                  Resident 658235

                                                  Verified Resident 2016 - 2019

                                                  6/28/2019

                                                  Everyone I have interacted with at the Club at Washington Heights has been courteous and have always addressed any issues I have had in a reasonable manner. Sometimes neighbors can be noisy (dogs barking, babies crying, etc.) but personally the noise has never been an issue with me.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1c

                                                    1 Bed, 1 Bath | 725 sq. ft.

                                                    $870

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A1p

                                                    1 Bed, 1 Bath | 725 sq. ft.

                                                    $975

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    C4p

                                                    2 Beds, 2 Baths | 1,185 sq. ft.

                                                    $1,315 - $1,335

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B
                                                    B

                                                    Renter Ratings

                                                    C+

                                                    Review Ratings

                                                    Noise

                                                    3.1

                                                    Grounds

                                                    2.8

                                                    Safety

                                                    2.6

                                                    Office Staff

                                                    2.2

                                                    Maintenance

                                                    3.0

                                                    Neighborhood

                                                    3.5

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    14

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B

                                                    Average time to respond to reviews

                                                    20.64 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Garage
                                                    • Reserved Parking Available
                                                    • Visitor Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $250. Rent: $50. Restrictions: Breed restrictions apply. Call for details.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $250. Rent: $30. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 24-Hour Fitness Center
                                                    • Air Conditioner
                                                    • BBQ and Picnic Area
                                                    • Bark Park
                                                    • Black Appliances
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Digital Thermostats
                                                    • Faux Wood Floors
                                                    • Fireplace
                                                    • Frost Free Refrigerators
                                                    • Garbage Disposal
                                                    • Gas Heat
                                                    • Granite Countertops
                                                    • Group Exercise Classes
                                                    • Playground
                                                    • Pool with Sundeck
                                                    • Private Balcony
                                                    • Sports Court
                                                    • Subway Tile Backsplash
                                                    • Walk In Closets
                                                    • Window Coverings
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Welcome to Element at Valley West in West Des Moines, Iowa! Our large one, two, and three-bedroom floor plans also feature granite counters, stainless appliances in most homes, upgraded kitchen finishes, wood flooring, ample closet space, central air, gas heat, in-unit washer and dryer in select floor plans, and washer and dryer connections in select homes. Element at Valley West loves your furry family members as much as you do! Our pet-friendly community offers a Bark Park, garages with remote access, 24-hour fitness center, 24-hour emergency maintenance, professional management, a swimming pool with sundeck, playground, grilling stations, package room, and a 24-hour community hub. We are located seconds from I-235 and minutes from I-80 and I-35, giving you direct access to downtown Des Moines, Des Moines' top employers, schools like Valley West High School, shopping centers like Valley West Mall, and recreation destinations.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Village Green

                                                    B
                                                    B
                                                    Communities
                                                    192

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 301 number of votes by renters, Element at Valley West is currently rated 3.5 out of 5 stars.
                                                    Element at Valley West is rated 2.8/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Element at Valley West is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Element at Valley West is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Element at Valley West is rated 2.6/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Element at Valley West is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Element at Valley West is rated 2.2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 20.64 days to their community reviews in the past year.
                                                    Village Green
                                                    Dogs Allowed
                                                    Fee: $250
                                                    Rent: $50
                                                    Restrictions: Breed restrictions apply. Call for details.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $250
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

                                                    Contact Property

                                                    Element at Valley West

                                                    June 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Element at Valley West is a 725 - 1,525 sq. ft. apartment in West Des Moines in zip code 50266. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $870 - $1,555. Nearby cities include Clive, Windsor Heights, Urbandale, Waukee, and Johnston.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.