Element at Valley West
#7,368 #2 #13

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Element at Valley West

4101 Woodland Plaza, West Des Moines, IA 50266
(301 Reviews)
$870 - $1,555/mo

Move-In Specials

Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

Element at Valley West Reviews

(257)

3.5 rating

See Details

301 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 653850

Verified Resident 2019

6/17/2019

I like the building but I wish we could get follow ups on repairs and more contact from staff sometimes I'm not sure about what is happening or when, we haven't received our damage report yet or updates on when some major damages will be fixed

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    Resident 646967

    Verified Resident 2019

    5/31/2019

    The office staff helped us on our apartment search and put our mind at ease. They made the whole process smooth and amazing. I would refer Washington Heights to anyone. It's an affordable place that us taken care of.

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      Resident 638139

      Verified Resident 2009 - 2019

      5/9/2019

      Love the floor plan and the wood burning fireplace is a plus. Always improving amenities. Great staff and the community is literally next to 235 plus reasonably close to all that West Des Moines has to offer.

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        Resident 612727

        Verified Resident 2019

        3/7/2019

        I like the apartment and the community. My only complaint is that is appeared as if my unit was not ready for move in. Several things were missing, not working, and the carpets looked as if they had not been cleaned.

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          Resident 605288

          Verified Resident 2018 - 2019

          2/18/2019

          This review is for BH Managment Services, LLC on The Club at Washington Heights. Noise: 2/10 Able to hear other resident's full conversations between walls, doors, and oddly even air vents. Foot steps from above floors rattle walls and ceiling. I've personal heard a complete conversation with police and another resident!!! Ground: 4/10 Grounds are filled with animal waist. Management threatens to charge residents but no one from management walks the area to hand out charges. Designated pet areas are often filled with animal waist and overflowing pet waist disposal bins. Management sends emails about reporting this issue but how about frequently checking these common problem areas? WATCH YOUR WHERE STEP! Trash often blows in form other areas and management fails to pick it up for weeks. Safety: 4/10 Police have stopped by numerous times for other residents, including residents above our apartment. Managment sent out emails about theft in cars as well. Neighborhood: 8/10 Overall the area is near schools and shopping. Maintenance: 2/10 The maintenance staff responds but doesn't always fix the problem or consequences the problem creates. Maintenance staff may "patch requests" but seem to never address the whole issue. Many maintenance reports have been submitted for water related issues and… See More>
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            Resident 599673

            Verified Resident 2017 - 2019

            2/1/2019

            The location is convenientent location, good neighbors, maintenance workers are are pleasant, efficient, and very prompt. Management staff very helpful. Grounds are kept up very well, pet friendly and snow removal very prompt.

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              Resident 590898

              Verified Resident 2018 - 2019

              1/8/2019

              They are very responsive to questions and any issues that arise. Good at follow up. Maintenance responds quickly even on a weekend. Very convenient community to schools and stores. Available business center is nice.

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                Resident 590180

                Verified Resident 2018 - 2019

                1/6/2019

                Everything has been great. It is a real community here! The staff members are so helpful and really want to help in any way they can. There are always events and things to help make living here feel special.

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                  Resident 588644

                  Verified Resident 2019

                  9/27/2019

                  Great place to live. A few issues due to rain unfortunately but got that taken care of pretty quickly. Great management fun people to deal with. Hoping to stay here a few years. Place has great amenities

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                    Resident 585243

                    Verified Resident 2018 - 2019

                    6/10/2019

                    At first it was really great but then a lot of things started going wrong with the apartment. They have fixed them but now its been over a week and we still haven't had anyone from maintenecd even cobtact us about when they might possibly be in to fix our plumbing problems. Hints just seem to keep going downhill here and it shows

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                      Resident 546366

                      Verified Resident 2018

                      9/21/2018

                      Move-in itself was easy. I picked up the keys from Drew the day of my move in and went from there. However, the days leading up to it were stressful. I found out that me and my boyfriend were approved on a Friday. The following Monday I called to see what the total move-in fees were going to be to get that figured out for the next day (move-in day). I talked toTracy on the phone who first asked me if Drew had sent my welcome letter once I got approved- the answer was no. So she told me she would go ahead and send it to me once she finished things up and promised me my welcome letter in about fifteen minutes or so- that was around 11 am. Around 3pm I still had not gotten my welcome letter so I had to email management to finally get it. Upon reading the welcome letter, I panicked after I realized that there were other things we get set up, such as a Mid-American account and property insurance. Because the welcome letter was sent late, my boyfriend and I spent the day before and the day of our move-in stressing and… See More>
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                        Resident 545491

                        Verified Resident 2018

                        9/19/2018

                        I like it here, a great value for the price. The apartments are a little dated but they are in the process of upgrading one building at a time. They had a great move in special too! Plenty of parking as well.

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                          anonymous

                          Resident 2018

                          8/31/2018

                          DONT CHOOSE THIS APARTMENTS, IT HAS LOT OF HIDDEN FEES I AM REGRETING CHOOSE THIS ONE ...........................................................

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                            anonymous

                            Resident 2018

                            8/28/2018

                            They have lot of hidden fees and don't say it upfront. They charge residents without a notice and force them to pay the unnecessary charges. Leasing office representatives don't say anything upfront unless you ask.

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                              Resident 527414

                              Verified Resident 2018

                              8/14/2018

                              Things started off nicely, but quickly I noticed that the apartment building was lacking basic necessities such as a garbage disposal and that there were several maintenance problems occurring. Bugs, water leakage, toilet leaking, and so on.

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                                anonymous

                                Resident 2016 - 2018

                                7/22/2018

                                I generally don't write reviews but I felt compelled to with my negative experiences here. In addition, I emailed management telling them how unhappy I was and that I would be writing a negative review and never received a response. When I first moved in there were no issues. Management was understanding and easy to work with. In the past year things have gotten worse. Getting ahold of management is a struggle, multiple work orders were put in that weren't dealt with for a of couple days or went unanswered all together, and I wrongfully received $100 late fees on my bill multiple times. If you're looking for an apartment I'd recommend looking elsewhere.

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                                  Resident 507942

                                  Verified Resident 2017 - 2020

                                  2/28/2020

                                  The maintenance staff are the most polite, professional and well-knowledged individuals I have ever interacted with at an apt complex, when I owned my home or at my job!!! Ask for Tony - I feel safe when he is in the apt and I am alone and trust his ability with any issue. Plus, he teaches me about the issue for future reference.

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                                    Resident 506217

                                    Verified Resident 2016 - 2018

                                    6/27/2018

                                    Has gone through a rough patch with constantly overturned management. Much potential however understaffing causes chaos and neglect. Residents can be rude littering cigarette butts and dog crap but that can happen anywhere. Very quiet when inside and upgraded units are beautiful. They are set like and often larger than a single family home.

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                                      Resident 501979

                                      Verified Resident 2016 - 2018

                                      6/19/2018

                                      I will never live here nor recommend it. Response to problems is slow and staff in office are difficult to contact. These are over priced apartments to live with roaches and bed bugs. Does not seem to be an environment that is concerned with living conditions. My.apartment was very dirty when I moved in; had to clean my carpets my self.

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                                        Resident 500689

                                        Verified Resident 2018

                                        6/15/2018

                                        Great space, great amenities, slow maintenance resolve time. When mentioning issues there's an excuse given about how short staffed they are. That's not a problem that should excuse there shortfalls. If they had better maintenance they would have a 5 star complex. Also how they determine rent is just money hungry

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                                          Resident 493395

                                          Verified Resident 2013 - 2018

                                          5/30/2018

                                          I love that it a child and pet friend community.... we plan to live here until our 12 yr old graduates high school. We never have issues with our neighbors or with parking. I feel safe letting my daughter hang out with friends in the area.

                                            Manager

                                            6/13/2018

                                            Element at Valley West
                                            Thank you for your wonderful feedback. We are so happy you enjoy living with us and hope to have you as a member of our community for many years to come!
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                                            anonymous

                                            Resident 2016 - 2018

                                            5/26/2018

                                            If you want to keep your sanity, DO NOT LIVE HERE! The walls are extremely thin to the point you can hear the person above you using the restroom. Almost all my neighbors do not have any respect for others. Music at ALL hours and stomping and destroying your property. When you tell the Property Manager(which changes every few months) nothing happens. They keep the horrible tenants happy, while the ones that pay on time and do not cause any trouble get threatened when asked to turn music down. I am not talking just annoying hums, you can perfectly hear the music coming from 3rd floor on the ground floor. Maintenance is something ok, they put band-aids on issues instead of actually fixing the problem. If you love having the most extremely inconsiderate neighbors, office staff that doesn't give a ---- and somewhat ok maintenance staff, then this is the perfect place for you.

                                              Manager

                                              6/13/2018

                                              Element at Valley West
                                              Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. We would love to discuss any issues you are experiencing in greater detail and encourage you to stop in the office at your convenience.
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                                              Resident 490480

                                              Verified Resident 2017 - 2019

                                              11/2/2019

                                              I've been very happy here... I do notice sloppiness in the drywall/painting and finishing work. I appreciate the amount of space the apartments have and the work done on the grounds to spruce it up. I also appreciate that the management works at bringing the tenants together by hosting events at the Clubhouse. I feel my rent is very reasonable for the market and area.

                                                Manager

                                                6/13/2018

                                                Element at Valley West
                                                Thank you for your wonderful feedback. We are so happy you enjoy living with us and also look forward to many more years with you as a member of our community.
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                                                Resident 474280

                                                Verified Resident 2016 - 2018

                                                4/9/2018

                                                Staff is wonderful but complex is in need of attention. Windows don't work. Patio door leaks after several requests to repair. Entry door needs to be replaced and have waited several months for this to be completed

                                                  Manager

                                                  4/23/2018

                                                  Element at Valley West
                                                  Hello, Thank you for your feedback. To better serve you, we invite you to the office to speak to the Manager in regards to any concerns you may have.
                                                  Review Author Icon

                                                  Resident 469926

                                                  Verified Resident 2015 - 2018

                                                  3/28/2018

                                                  Great maintenance. Nice office staff. Love the huge rooms and having a real dining room instead of just chairs pulled up to a high counter connected to the kitchen. Get to have my own washer/dryer so I don't have to wash clothes in machines that are "all perfumed up." And love the large amounts of green space. Great neighbors make it perfect.

                                                    Manager

                                                    3/30/2018

                                                    Element at Valley West
                                                    Hello, Wow - Thank you for your 5 star review! We are happy to hear that you are loving your new home.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1c

                                                    1 Bed, 1 Bath | 725 sq. ft.

                                                    $870

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A1p

                                                    1 Bed, 1 Bath | 725 sq. ft.

                                                    $975

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    C4p

                                                    2 Beds, 2 Baths | 1,185 sq. ft.

                                                    $1,315 - $1,335

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B
                                                    B

                                                    Renter Ratings

                                                    C+

                                                    Review Ratings

                                                    Noise

                                                    3.1

                                                    Grounds

                                                    2.8

                                                    Safety

                                                    2.6

                                                    Office Staff

                                                    2.2

                                                    Maintenance

                                                    3.0

                                                    Neighborhood

                                                    3.5

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    14

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B

                                                    Average time to respond to reviews

                                                    20.64 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Garage
                                                    • Reserved Parking Available
                                                    • Visitor Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $250. Rent: $50. Restrictions: Breed restrictions apply. Call for details.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $250. Rent: $30. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 24-Hour Fitness Center
                                                    • Air Conditioner
                                                    • BBQ and Picnic Area
                                                    • Bark Park
                                                    • Black Appliances
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Digital Thermostats
                                                    • Faux Wood Floors
                                                    • Fireplace
                                                    • Frost Free Refrigerators
                                                    • Garbage Disposal
                                                    • Gas Heat
                                                    • Granite Countertops
                                                    • Group Exercise Classes
                                                    • Playground
                                                    • Pool with Sundeck
                                                    • Private Balcony
                                                    • Sports Court
                                                    • Subway Tile Backsplash
                                                    • Walk In Closets
                                                    • Window Coverings
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                                                    Leasing

                                                    Welcome to Element at Valley West in West Des Moines, Iowa! Our large one, two, and three-bedroom floor plans also feature granite counters, stainless appliances in most homes, upgraded kitchen finishes, wood flooring, ample closet space, central air, gas heat, in-unit washer and dryer in select floor plans, and washer and dryer connections in select homes. Element at Valley West loves your furry family members as much as you do! Our pet-friendly community offers a Bark Park, garages with remote access, 24-hour fitness center, 24-hour emergency maintenance, professional management, a swimming pool with sundeck, playground, grilling stations, package room, and a 24-hour community hub. We are located seconds from I-235 and minutes from I-80 and I-35, giving you direct access to downtown Des Moines, Des Moines' top employers, schools like Valley West High School, shopping centers like Valley West Mall, and recreation destinations.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Village Green

                                                    B
                                                    B
                                                    Communities
                                                    192

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 301 number of votes by renters, Element at Valley West is currently rated 3.5 out of 5 stars.
                                                    Element at Valley West is rated 2.8/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Element at Valley West is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Element at Valley West is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Element at Valley West is rated 2.6/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Element at Valley West is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Element at Valley West is rated 2.2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 20.64 days to their community reviews in the past year.
                                                    Village Green
                                                    Dogs Allowed
                                                    Fee: $250
                                                    Rent: $50
                                                    Restrictions: Breed restrictions apply. Call for details.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $250
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

                                                    Contact Property

                                                    Element at Valley West

                                                    June 2024

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                                                    Element at Valley West is a 725 - 1,525 sq. ft. apartment in West Des Moines in zip code 50266. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $870 - $1,555. Nearby cities include Clive, Windsor Heights, Urbandale, Waukee, and Johnston.

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