Element at Valley West
#7,368 #2 #13

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Element at Valley West

4101 Woodland Plaza, West Des Moines, IA 50266
(301 Reviews)
$870 - $1,555/mo

Move-In Specials

Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

Element at Valley West Reviews

(257)

3.5 rating

See Details

301 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 346357

Verified Resident 2017

5/18/2017

Nice but old and appliances are outdated. Big closets and plenty of storage. I basically made my choice based on rent pricing, it seemed to fit the best within my budget. Residents in the community seem very nice!

    Manager

    5/19/2017

    Element at Valley West
    Thank you so much for taking the time to let us know how we are doing at The Club at Washington Heights! We are glad you are happy with the community.
    Review Author Icon

    Resident 345090

    Verified Resident 2017

    5/16/2017

    Everything is good except for few maintenance issues. If they can fix the issues within maintenance department, it would be nice. The office staff is good and helpful. It's a quite neighborhood to live.

      Manager

      5/16/2017

      Element at Valley West
      Thank you for your feedback. Your suggestions are important to us and we will work to fix any issues. We are happy that you are enjoying your home in our community!
      Review Author Icon

      Resident 340774

      Verified Resident 2016 - 2017

      9/7/2017

      It has been a wonderful experience living here. I love the staff, they are very nice and care about the property as well as the tenants. I will recommend The Club at Washington Heights to anyone. It is definitely a safe environment.

        Manager

        5/16/2017

        Element at Valley West
        Thank you for sharing your experience about living at The Club at Washington Heights! We are so pleased to hear that you've had a pleasant time with the team, your apartment, maintenance and the community in general. Please let the office know should any issues arise in the future.
        Review Author Icon

        Eweihs12

        Resident 2016 - 2017

        4/26/2017

        We moved in around July 2016. Right when we moved in we discovered there was a roach problem in our building and our neighbor across from us we're moving out because of it. She told us that the staff weren't helping them at all to get rid of the roaches. We started to notice them in our apartment and they sent over a bug guy to spray for bugs. He only laid down sticky pads to catch them and only sprayed in one room. We continued to notice them and the bug guy only did the same thing he did the first time. They only went away when it winter came around and it got cold outside. When we first moved in we had to take cold showers a lot because the hot water heater never worked. They finally replaced it but every month after that they continued to turn our water off multiple times during the month to make "necessary repairs". It's so inconvenient to have our water shut off all day 2-3 days every month. And now they have been turning off our electricity to make "necessary repairs". So we have to make sure we keep our fridge… See More>
          Manager

          5/5/2017

          Element at Valley West
          Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact our Resident Services hotline at ResidentServices@BHManagement.com.
          Review Author Icon

          Resident 336594

          Verified Resident 2017

          4/26/2017

          community is very good and spacious lot of green with nice playing facilities for the laundry service is not good the dryer is taking too much time get the clothes dry,please as a request please change the dryer

            Manager

            5/5/2017

            Element at Valley West
            Hello and thank you for your feedback. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact the office with your concerns.
            Review Author Icon

            anonymous

            prospectiveVisited 2016

            4/20/2017

            I ust live here with a friend back in 2016 and would come over with a girlfriend I met for a date in 2017. I'm glad she decided to move out and move In with me. She has told me that she spoke with another woman one day about how people harass her, i.e. Staring, following her into her apartment, watching her leave, following her out of the apartment. She felt very uneasy but after she spoke with the other woman about it, she decided it's time to go. From what I witnessed when I lived here was people yelling inside the apartment complex at other people across from one another. The worst I have seen is s group of people walking around the apartment complexes day and night, (from what it seemed) following/stalking woman. I witnessed one of my friends yell at a group of them since then about starting at woman at night and waiting outside for them to see them when they got home. If that doesn't tell you not to move here then I don't know what will. This place always gets mail in the wrong box. Also if you have something shipped out be prepared… See More>
              Manager

              5/5/2017

              Element at Valley West
              We appreciate you taking the time to provide feedback on our community. We apologize if our level of service has not been to your standards, and would greatly appreciate the opportunity to discuss how we can better serve you. Please feel free to contact the office or reach out to our Resident Services hotline at ResidentServices@BHManagement.com. Thank you.
              Review Author Icon

              Resident 332991

              Verified Resident 2017

              4/17/2017

              It's a nice, clean, safe community. We have lived here for over 3 years and now have moved into a larger apt and we love love love all the updates. We will be here for at least 4 more years! We have no complaints and we absolutely love the rock!!!

                Manager

                5/5/2017

                Element at Valley West
                Thank you so much for your kind words. We pride ourselves on taking great care of our residents, and we are pleased to learn that we have provided you with the level of service that you deserve.
                Review Author Icon

                Resident 313484

                Verified Resident 2015 - 2017

                2/22/2017

                Wonderful! Great service always. Have suggested this community to many.

                  Manager

                  2/24/2017

                  Element at Valley West
                  Thank you so much for taking the time to write us a review! We appreciate when our valued residents, like you, take the time to share kind words about our property! Thank you for your endorsement!
                  Review Author Icon

                  Resident 312800

                  Verified Resident 2015 - 2017

                  2/20/2017

                  Lately not good. On going issues with the lanudry, and staff is not responsive. The upgrading going on seem to very random. For the amount of rent I pay I should never have to travel to a Laundromat. I have need to twice.

                    Manager

                    2/21/2017

                    Element at Valley West
                    Thank you for taking the time to voice your concerns over the experiences you've had at our property. Renovations can be difficult to maneuver so we apologize if your experience thus far have not lived up to your standards. . Please stop by the office at your earliest convenience so we can discuss your frustrations in further detail. We have forwarded your review to our regional management team and your property manager so they are aware of your concerns.
                    Review Author Icon

                    Resident 294668

                    Verified Resident 2016

                    12/23/2016

                    They send out notices that work well be completed on certain days and then don't actually do it until weeks later. They don't seem to care about the concerns of their residents. Concerns fall on deaf ears. Can't wait until my lease is up and I can move. The walls are paper thin, the flooring is horrible. The paint is sloppy. I wish I'd never moved in here.

                      Manager

                      12/27/2016

                      Element at Valley West
                      Thank you for taking the time to review our property. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact the office or our Resident Services hotline at ResidentServices@BHManagement.com.
                      Review Author Icon

                      anonymous

                      Resident 2016

                      12/9/2016

                      This place is AWFUL!! they completely screwed me out of my deposit. I lived there for one month and had a mouse (I lived on 2nd floor) and a cockroach infestation. The people in the office NEVER get back to you when you need something and they are rude. They do not care about their tenants at all!! I left and moved into the Polo Club which is heads and shoulders above this hell hole. DO NOT LIVE HERE!!!! I promise you will hate it and you will regret it! I would give ZERO stars on all of the categories if i could.

                        Manager

                        12/14/2016

                        Element at Valley West
                        Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide.
                        Review Author Icon

                        Resident 285817

                        Verified Resident 2018 - 2019

                        8/6/2019

                        I've lived here for going on three years and I've been completely satisfied. From lawn care and snow removal to facilities as well as condition of the apartments, it's been a pleasure to call this home.

                          Manager

                          11/30/2016

                          Element at Valley West
                          Thank you for taking the time out of your day to review our property. We appreciate hearing from our valued residents, and we're so happy we've been able to provide you with a positive living experience!
                          Review Author Icon

                          Resident 285060

                          Verified Resident 2016

                          12/5/2016

                          All Staff is so helpful. Amy really helped me a lot. Alway very cheerful. I'm very happy with my apartment.I feel safe.Sometimes hallway is ?? but I don't know if people are allowed to smoke in there apartment. I'll just have to learn to deal with it.

                            Manager

                            11/22/2016

                            Element at Valley West
                            Thank you so much for taking the time to write us a review! We appreciate when our valued residents, like you, take the time to share kind words about our property!
                            Review Author Icon

                            Resident 281096

                            Verified Resident 2016

                            11/4/2016

                            Maintenance service is not quick, as i am experiencing water problem in our apartment from last 5 days and i have complained in leasing office for 4 times. Their response is shocking for me. I am Not satisfied with service provided by staff or

                              Manager

                              11/9/2016

                              Element at Valley West
                              Thank you for taking the time to review our property. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact the office or our Resident Services hotline at ResidentServices@BHManagement.com.
                              Review Author Icon

                              Resident 278549

                              Verified Resident 2014 - 2016

                              10/21/2016

                              We like the spacious apartment and the neighborhood overall is nice. Within the apartment building though it is very noisy and parking isn't that great. Staff isn't always quick to get back with you when there's an issue but seem friendly..

                                Manager

                                10/25/2016

                                Element at Valley West
                                Thank you for taking the time to review our property. We appreciate your kind words and your feedback. We take all feedback seriously and use it as a chance to learn how to better serve you. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact the office or our Resident Services hotline at ResidentServices@BHManagement.com.
                                Review Author Icon

                                Resident 277736

                                Verified Resident 2016

                                10/17/2016

                                The apartments are spacious, very nice, and in a great location! The only think I really have to say negatively is that the kitchens are all fairly small as well as the bathrooms. But the apartment quality and rest of the living space really makes up for it.

                                  Manager

                                  10/18/2016

                                  Element at Valley West
                                  Thank you for taking the time out of your day to review our property. We appreciate hearing from our valued residents, and we're so happy we've been able to provide you with a positive living experience!
                                  Review Author Icon

                                  Resident 275748

                                  Verified Resident 2016

                                  10/5/2016

                                  I like the neighborhood we're in. Its safe, and quiet. I work in Altoona, so it's nice to be close to the interstate so I can just jump on it in the morning to head for work. If I work late, I never have a problem finding a parking spot. I used to live over on Susan court, and at night if I worked late I always had to park a distance away from my building. All in all, I enjoy where my building is located the most.

                                    Manager

                                    10/12/2016

                                    Element at Valley West
                                    Thank you very much for taking the time to review our property! We appreciate your kind words, and we're so happy to have been able to provide you with a happy home so far!
                                    Review Author Icon

                                    Resident 271294

                                    Verified Resident 2016

                                    9/14/2016

                                    Very nice people and helpful in the office ...the move in experience was very easy .. the grounds and area is kept clean and neet. I only lived here a week and am still settling in. I would recommend these apartments to my friends... I like my new apartment

                                      Manager

                                      9/22/2016

                                      Element at Valley West
                                      Thank you for your review! We appreciate hearing from our valued residents. It is great to see that you had such great customer service from our team. We strive to give each and every resident the best experience possible, and we're so happy you received that and are enjoying our community! Welcome home!
                                      Review Author Icon

                                      Resident 269719

                                      Verified Resident 2016

                                      9/10/2016

                                      The management so far has been pleasant and assured me that issues I had at move in will be addressed immediately. The rent is great for the size unit I have and convenient for my dog that we have a fenced in area for her to run in. It's also close to a lot of shopping so it's easy to make trips to get what I need quickly.

                                        Manager

                                        9/14/2016

                                        Element at Valley West
                                        Thank you very much for taking the time to review our property! We appreciate your kind words, and we're so happy to have been able to provide you with a happy home so far!
                                        Review Author Icon

                                        Resident 266157

                                        Verified Resident 2016 - 2017

                                        6/14/2017

                                        Beautiful building inside & out. Extremely courteous staff. They always give a smile & a wave in passing. We love the renovations being done. Really enhances the atmosphere. Our apartment is extremely spacious but cozy. Really feels like a home.

                                          Manager

                                          8/31/2016

                                          Element at Valley West
                                          Thank you so much for taking the time to write a review for our property. We are so happy that your experience thus far with us has been such a great one and hope to have you as a member of our community for many years to come!
                                          Review Author Icon

                                          Resident 257736

                                          Verified Resident 2016 - 2017

                                          3/27/2017

                                          Lots of updates being done. Anytime I have needed maintenance it was completed and fixed quickly and they are friendly. Quiet neighbors. Now that they made water prepares I've noticed no hot water issues. All staff very friendly. Going to miss living here, I overall loved this place.

                                            Manager

                                            8/3/2016

                                            Element at Valley West
                                            Thank you very much for taking the time to review our property! We appreciate your kind words, and we're so happy to have been able to provide you with a happy home so far!
                                            Review Author Icon

                                            Resident 256761

                                            Verified Resident 2016

                                            7/27/2016

                                            Quick with responding to questions. Clean and we'll kept grounds, have yet to hear our neighbors! Pet friendly and friendly community. Close to mall and my work so it's a pleasant drive! Also close to poke stops for any Pokemon go players! Very pleased with my experience here!

                                              Manager

                                              8/2/2016

                                              Element at Valley West
                                              Thank you very much for taking the time to review our property! We appreciate your kind words, and we're so happy to have been able to provide you with a happy home so far!
                                              Review Author Icon

                                              Resident 251104

                                              Verified Resident 2014 - 2016

                                              7/7/2016

                                              The apartment is large and mostly quiet. However the staff finds it OK when your air conditioner doesnt work to string you along for day to 2 day fixes over the span of months and show no empathy. You pay top dollar but are not treated as so. I have run into the poor customer service here a couple of times. You hardly ever need them and when you do its a disappointment.

                                                Manager

                                                7/8/2016

                                                Element at Valley West
                                                We appreciate you taking the time to provide feedback on our community. We apologize if our level of service has not been to your standards, and would greatly appreciate the opportunity to discuss how we can better serve you. Please feel free to contact the office or reach out to our Resident Services hotline at ResidentServices@BHManagement.com. Thank you.
                                                Review Author Icon

                                                Resident 245388

                                                Verified Resident 2016

                                                6/13/2016

                                                Love the actual apartment, but I have had air conditioning problems since I moved 2 months ago and then have not been resolved. It was 91 degrees outside today... Has a wood burning fireplace, which I don't really use, but looks nice. I love the huge patio and spend a lot of time there. Drawers in the bathroon and kitchen are wood on the front, but cheap plastic when you open them up. No lighting provided in living room or bedroom (so bring lamps)!

                                                  Manager

                                                  6/20/2016

                                                  Element at Valley West
                                                  Thank you for taking the time to review our property. We appreciate your kind words and your feedback. We take all feedback seriously and encourage you to contact our Resident Services department at ResidentServices@BHManagement.com so we can learn how to better serve you.
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2016

                                                  6/1/2016

                                                  Please never live in this society. here are few reasons. Staff is very very rude You pay of the water what you don't use Insulation in the building is pathetic. Hence end up paying more gas bill in winter.

                                                    Manager

                                                    6/16/2016

                                                    Element at Valley West
                                                    Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1c

                                                    1 Bed, 1 Bath | 725 sq. ft.

                                                    $870

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A1p

                                                    1 Bed, 1 Bath | 725 sq. ft.

                                                    $975

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    C4p

                                                    2 Beds, 2 Baths | 1,185 sq. ft.

                                                    $1,315 - $1,335

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B
                                                    B

                                                    Renter Ratings

                                                    C+

                                                    Review Ratings

                                                    Noise

                                                    3.1

                                                    Grounds

                                                    2.8

                                                    Safety

                                                    2.6

                                                    Office Staff

                                                    2.2

                                                    Maintenance

                                                    3.0

                                                    Neighborhood

                                                    3.5

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    14

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B

                                                    Average time to respond to reviews

                                                    20.64 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Garage
                                                    • Reserved Parking Available
                                                    • Visitor Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $250. Rent: $50. Restrictions: Breed restrictions apply. Call for details.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $250. Rent: $30. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 24-Hour Fitness Center
                                                    • Air Conditioner
                                                    • BBQ and Picnic Area
                                                    • Bark Park
                                                    • Black Appliances
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Digital Thermostats
                                                    • Faux Wood Floors
                                                    • Fireplace
                                                    • Frost Free Refrigerators
                                                    • Garbage Disposal
                                                    • Gas Heat
                                                    • Granite Countertops
                                                    • Group Exercise Classes
                                                    • Playground
                                                    • Pool with Sundeck
                                                    • Private Balcony
                                                    • Sports Court
                                                    • Subway Tile Backsplash
                                                    • Walk In Closets
                                                    • Window Coverings
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                                                    Leasing

                                                    Welcome to Element at Valley West in West Des Moines, Iowa! Our large one, two, and three-bedroom floor plans also feature granite counters, stainless appliances in most homes, upgraded kitchen finishes, wood flooring, ample closet space, central air, gas heat, in-unit washer and dryer in select floor plans, and washer and dryer connections in select homes. Element at Valley West loves your furry family members as much as you do! Our pet-friendly community offers a Bark Park, garages with remote access, 24-hour fitness center, 24-hour emergency maintenance, professional management, a swimming pool with sundeck, playground, grilling stations, package room, and a 24-hour community hub. We are located seconds from I-235 and minutes from I-80 and I-35, giving you direct access to downtown Des Moines, Des Moines' top employers, schools like Valley West High School, shopping centers like Valley West Mall, and recreation destinations.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Village Green

                                                    B
                                                    B
                                                    Communities
                                                    192

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 301 number of votes by renters, Element at Valley West is currently rated 3.5 out of 5 stars.
                                                    Element at Valley West is rated 2.8/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Element at Valley West is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Element at Valley West is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Element at Valley West is rated 2.6/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Element at Valley West is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Element at Valley West is rated 2.2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 20.64 days to their community reviews in the past year.
                                                    Village Green
                                                    Dogs Allowed
                                                    Fee: $250
                                                    Rent: $50
                                                    Restrictions: Breed restrictions apply. Call for details.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $250
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

                                                    Contact Property

                                                    Element at Valley West

                                                    June 2024

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                                                    Element at Valley West is a 725 - 1,525 sq. ft. apartment in West Des Moines in zip code 50266. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $870 - $1,555. Nearby cities include Clive, Windsor Heights, Urbandale, Waukee, and Johnston.

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