Element at Valley West
#7,368 #2 #13

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Element at Valley West

4101 Woodland Plaza, West Des Moines, IA 50266
(301 Reviews)
$870 - $1,555/mo

Move-In Specials

Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

Element at Valley West Reviews

(257)

3.5 rating

See Details

301 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 232242

Verified Resident 2016

4/20/2016

I am happy where I am living. It's a nice community to live in, close to shopping malls & very good schools. The office staff is very nice to work with. I can't wait to use the work out room &'the swimming pool this summer. Its nice to live in west Des Moines again.

    Manager

    4/28/2016

    Element at Valley West
    Thank you so much for taking the time to write a review for our property. We are so happy that your experience thus far with us has been such a great one!
    Review Author Icon

    Resident 231123

    Verified Resident 2016

    4/15/2016

    Just moved in and the community seems nice and it is there is many shops nearby. The only thing that made me disappointed was that the apartment was not cleaned when we moved in at all. Nobody had done a walk through in the apartment so it seemed like someone had moved out right away and then they let us move in without any maintenance work.

      Manager

      4/20/2016

      Element at Valley West
      We appreciate you taking the time to review our property and let us know about the experiences you've had. We apologize if the experiences you had when you moved in did not meet your expectations. We invite you to contact our Resident Services Department at ResidentServices@BHManagement.com so we can learn how to better serve you. Thank you.
      Review Author Icon

      Resident 225970

      Verified Resident 2014 - 2016

      3/23/2016

      I've lived at Washington Heights for 1 1/2 years and the office staff and maintenance team are so incredibly helpful! The office staff has always addressed any of my concerns immediately. The maintenance team always addresses my work orders within 24 hours. My apartment building is very clean and well-maintained. I love having 24-hour access to both the business center and the fitness center. And my dog loves the new dog park! I'm sad to be moving from this complex!

        Manager

        4/4/2016

        Element at Valley West
        Thank you for your wonderful feedback. We are so happy you've enjoyed living with us and will miss having you as a member of our community!
        Review Author Icon

        Resident 222203

        Verified Resident 2016 - 2017

        3/6/2017

        It is decent experience. But we are not happy with the kitchen appliances. pleas replace it.

          Manager

          3/9/2016

          Element at Valley West
          Hello and thank you for your feedback. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact the office so we can be of more assistance.
          Review Author Icon

          Resident 219236

          Verified Resident 2016

          11/28/2016

          This complex provides the most square footage for the money. My unit was mostly remodeled with a wood burning fireplace. Two bedrooms are pretty reasonable. For some reason 3 bedrooms are $300-500 more. Even on the 3rd floor the noise level is ridiculous from unit under me. Children screaming in the hallway at midnight, banging at 3am. I've complained several times as has the bottom unit but nothing changes. I will not be renewing here.

            Manager

            2/26/2016

            Element at Valley West
            Thank you very much for taking the time to review our property! We appreciate your kind words, and we're so happy to have been able to provide you with a happy home so far!
            Review Author Icon

            Resident 217743

            Verified Resident 2016

            2/15/2016

            I have only been there a very short time, but I am enjoying my new place. Nice and spacious and very quite. Regarding the staff rating below - only involves one individual who does not need to be working there. Everyone else has been very pleasant to work with.

              Manager

              2/16/2016

              Element at Valley West
              Thank you for your positive feedback. We appreciate so much hearing from our valued residents, like you, about how our property is doing.
              Review Author Icon

              Resident 213174

              Verified Resident 2015 - 2016

              1/25/2016

              Nice service and staff. Apartments are well maintained. Just want new appliances in the kitchen like Flat glass burners and latest model Dishwasher. I wish they are replaced some day. Rest of the things are great . Its been a wonderful expirience

                Manager

                2/16/2016

                Element at Valley West
                Thank you for taking the time to review our property. We appreciate your kind words and your feedback. We take all feedback seriously and use it as a chance to learn how to better serve you.
                Review Author Icon

                Resident 212987

                Verified Resident 2015 - 2016

                1/23/2016

                Quality of cabinets in Kitchen and Restroom is very bad. Moreover the insulation can be improved to a much better extent. The kitchen appliances are very good and the positive part is the monthly room rent and the spacious rooms. Happy Stay.

                  Manager

                  1/25/2016

                  Element at Valley West
                  Thank you for taking the time to review our property. We appreciate your kind words and your feedback. We take all feedback seriously and use it as a chance to learn how to better serve you.
                  Review Author Icon

                  Resident 210642

                  Verified Resident 2010 - 2016

                  1/12/2016

                  The Windows leak severely and the replacement windows do not fit properly. There doesn't seem to be any insulation in the walls because the walls are cold. My heat bill is very expensive, over $200, and the furnace is set at 67 degrees. The patio door leaks so much that I keep blankets covering the door. The blankets move from the wind. My windows have plastic on them. Also when the gym equipment needs repairs, it takes more than two weeks to get repaired. The equipment is usually down 4-6 weeks before management realizes a repair is needed.

                    Review Author Icon

                    Resident 210453

                    Verified Resident 2015 - 2016

                    1/11/2016

                    wish the washer and dryer worked better, but other than that I seem pleased kjkkjkjkjkjkjkjkkkjkjkjkjkjkkjkjkjkjkjkfkjerlfklekrlerllerkklrelelrkelelrkrelkrlekrlekrlklkrlrrkeklrkelklkflaklfkelrklerkelkleklrkalggklkkklklklklklgk

                      Review Author Icon

                      Resident 210139

                      Verified Resident 2015 - 2016

                      1/8/2016

                      Staff made the whole process quick and easy! My apartment is updated and feels like a home! I love my decision to move here and plan on staying for multiple years!! I would recommend this apartment complex to friends and family! The fitness center is a major plus as well!!!

                        Manager

                        1/13/2016

                        Element at Valley West
                        Thank you for taking the time out of your day to review our property. We appreciate hearing from our valued residents, and we're so happy we've been able to provide you with a positive living experience!
                        Review Author Icon

                        Goodwill98

                        Resident 2015

                        12/21/2015

                        Stay here if you like to smell curry all over the stairway musty odors in the bathrooms - none of the units have an exhaust noisy neighbors and paper thin walls rude and irresponsible management staff By all means stay here, if you want to ruin your peace....

                          Manager

                          12/23/2015

                          Element at Valley West
                          Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you.
                          Review Author Icon

                          shahahah

                          Resident 2014 - 2015

                          11/24/2015

                          In my 8 years of apartment living in Des Moines area, the last 1 year at The Club at Washington Heights has been the WORST ever. I have had several issues during my stay there. The staff are very irresponsible. I have had issues with leaking pipes under the kitchen sink. They put a temporary fix to it. That ended up freezing my pipes in winter. I have had several days with no hot water in the morning. They come to fix it during day time and there is hot water. I tried to explain to them that this happens only at morning. They never seem to understand. Imagine not having hot water while getting ready to go to work. Horrible! The washer/dryer has been in maintenance 5 out of 12 months that I stayed there! Stinks! Please do yourself a favor, and move on to another apartment. Never stay here.

                            Review Author Icon

                            Resident 184050

                            Verified Resident 2014 - 2015

                            9/15/2015

                            Overall, we've had a positive experience living at The Club at Washington Heights. However, we have experienced numerous maintenance issues with regards to repeated incidents of leaking ceilings which has been very frustrating to deal with at times. The leaks have been patched up, only to have additional leakage occur during the next heavy rain fall. We also are dealing with drafty windows which causes our energy bill to spike.

                              Manager

                              9/22/2015

                              Element at Valley West
                              We appreciate you taking the time to provide feedback on our community. We apologize if our level of service has not been to your standards, and would greatly appreciate the opportunity to discuss how we can better serve you. Please feel free to contact the office or reach out to our Resident Services hotline at ResidentServices@BHManagement.com. Thank you.
                              Review Author Icon

                              Resident 183610

                              Verified Resident 2012 - 2015

                              9/14/2015

                              Over the last three years myself and other tenants have become very disappointed with the management of Washington Heights. The grounds and amenities are not as advertised and the manager is rude and unresponsive to our needs. She argues with us and interrupts all the time. Very inconsiderate.

                                Manager

                                9/15/2015

                                Element at Valley West
                                Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact our Resident Services hotline at ResidentServices@BHManagement.com.
                                Review Author Icon

                                Resident 181571

                                Verified Resident 2015 - 2017

                                3/27/2017

                                The best thing about the apartment complex is that you have easy access to the interstate and shopping. Hy-Vee, Valley West Mall and Minnie medical offices are close by which makes it very convenient. One of the downsides to living in this apartment complex is that it is very old. The owners are currently working on updating the areas around the apartment such as the stairwells and the laundry areas. However the insides of the apartments are not being updated.

                                  Manager

                                  9/10/2015

                                  Element at Valley West
                                  We appreciate you taking the time to review our property and let us know about the experiences you've had. We apologize if the experiences you had when you moved in did not meet your expectations. We invite you to contact our Resident Services Department at ResidentServices@BHManagement.com so we can learn how to better serve you. Thank you.
                                  Review Author Icon

                                  Resident 180627

                                  Verified Resident 2015

                                  9/2/2015

                                  I feel this community rent is bit expensive even though I got a deal. With this same rent I can find in west des moines itself. I felt Initially maintenance was not supporting and now ok. I recommend to lower the rent so that people like me will extend the stay.

                                    Manager

                                    9/10/2015

                                    Element at Valley West
                                    Thank you for taking the time to review our property. We appreciate your kind words and your feedback. We take all feedback seriously and use it as a chance to learn how to better serve you.
                                    Review Author Icon

                                    anonymous

                                    Resident 2014 - 2015

                                    8/28/2015

                                    DO NOT LIVE HERE & BEWARE OF DISHONESTY! By far, the worst place I ever lived. Staff is INCOMPETANT and buildings are very old so there are MANY problems with the apartments!!! From noise, watermain breaks, rain causing flooding SEVERAL times, a million dogs, management that doesn't wither know or care to fix problems.....never saw anything like this anywhere except perhaps slum living? TAKE NOTE that EVERY time someone tells the truth about this place, another "anonymous resident" writes a nearly perfect review! I mean, come on!! Good luck parking your car, too! There are people using 3 spots even though it breaks the rules for nothing is enforced!

                                      Manager

                                      9/1/2015

                                      Element at Valley West
                                      Hello and thank you for your feedback. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact our Resident Services hotline at ResidentServices@BHManagement.com.
                                      Review Author Icon

                                      Resident 178245

                                      Verified Resident 2015

                                      8/26/2015

                                      I would absolutely recommend Washington Heights to a friend. I love living out here! Love my apartment and the office staff and maintenance people are great. Very prompt and courteous service. Look forward to many more months at Washington Heights.

                                        Manager

                                        9/1/2015

                                        Element at Valley West
                                        Thank you for taking the time out of your day to review our property. We appreciate hearing from our valued residents, and we're so happy we've been able to provide you with a positive living experience!
                                        Review Author Icon

                                        JivingAnchovie

                                        Resident 2013 - 2015

                                        8/26/2015

                                        Awful experience. We lived on the bottom floor, and our bedroom flooded three times. Never did they fix the source of the problem. Never even heard from the manager. Would never live their again. Avoid at all costs.

                                          Manager

                                          9/1/2015

                                          Element at Valley West
                                          Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you.
                                          Review Author Icon

                                          Resident 176151

                                          Verified Resident 2015

                                          8/19/2015

                                          I've only lived here for about 2 weeks, but I love it so far! The staff is so friendly and efficient and my apartment is beautiful. I opted for an apartment that hasn't been fully renovated, and it's still one of the nicest apartments I've seen.

                                            Manager

                                            8/24/2015

                                            Element at Valley West
                                            Thank you very much for taking the time to review our property! We appreciate your kind words, and we're so happy to have been able to provide you with a happy home so far!
                                            Review Author Icon

                                            Resident 175827

                                            Verified Resident 2014 - 2015

                                            8/18/2015

                                            Quality of apartment is really pathetic, Insulation, Windows, Carpet is really worst. Parking - I never got any parking space after 8:00PM, request you to allot atleast one parking space per apartment Also the rent amount is at higher end,

                                              Manager

                                              8/24/2015

                                              Element at Valley West
                                              We appreciate you taking the time to provide feedback on our community. We apologize if our level of service has not been to your standards, and would greatly appreciate the opportunity to discuss how we can better serve you. Please feel free to contact the office or reach out to our Resident Services hotline at ResidentServices@BHManagement.com. Thank you.
                                              Review Author Icon

                                              Resident 169458

                                              Verified Resident 2015

                                              7/29/2015

                                              Staff is very friendly and helpful. My maitnenace request was responded to promptly and completed. I am a little dissatified with the parking, even at 4:00 in afternoon I can not get a spot without going to another building and parking, assigned spots 1 car to the 6 units would be nice. This would allow each apartment guarenteed one spot, and then if we had garage that would take care of the other person. If we did not rent a garage then we would have to park where ever. I work a second job and when I come home around 10 pm I really don't like walking 4 buildings down. I have noticed that in six apartments most have atleast 2 cars, this makes 12 cars and 7 spots in front of building. The seventh spot could be a visitor or handicap spot???? Hope to see something come out of this request. Other than this issue I love living at this property and my apartment is spacious and beautiful. I have had several friends/family come over and they are very impressed with my apartment.

                                                Manager

                                                8/4/2015

                                                Element at Valley West
                                                Thank you very much for taking the time to review our property! We appreciate your kind words and your feedback. We look forward to many more years having you as a member of our community!
                                                Review Author Icon

                                                anonymous

                                                Resident 2013 - 2015

                                                7/3/2015

                                                Worst place i have lived. Barley any parking spots especially if you work past 5pm good luck finding a spot. The Office employees are two faced, which if you decide to live here you will find out. The rent is higher than most places around this area for some unknown reason. There is a huge population of Indian people that like to walk at night and almost get hit by cars which gets frustrating no offense. The only good thing about living here is its quiet and the maintenance people other than that I would recommend living somewhere else in west des moines.

                                                  Manager

                                                  7/7/2015

                                                  Element at Valley West
                                                  Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you.
                                                  Review Author Icon

                                                  Resident 163712

                                                  Verified Resident 2015

                                                  7/3/2015

                                                  I have been very pleased with my new one bedroom apartment. There were a couple of things not working when I moved in and they were fixed promptly. I am enjoying my new home!! Staff is friendly and helpful. Only negative is some noise of neighbors a couple of nights. Convenient laundry in the building. Thankful I chose this apartment complex.

                                                    Manager

                                                    7/7/2015

                                                    Element at Valley West
                                                    Thank you for your kind words and feedback. We are very pleased to hear that we were able to resolve your service issue in a timely manner. Please contact the office if we can be of any further assistance. Welcome home!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1c

                                                    1 Bed, 1 Bath | 725 sq. ft.

                                                    $870

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A1p

                                                    1 Bed, 1 Bath | 725 sq. ft.

                                                    $975

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    C4p

                                                    2 Beds, 2 Baths | 1,185 sq. ft.

                                                    $1,315 - $1,335

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B
                                                    B

                                                    Renter Ratings

                                                    C+

                                                    Review Ratings

                                                    Noise

                                                    3.1

                                                    Grounds

                                                    2.8

                                                    Safety

                                                    2.6

                                                    Office Staff

                                                    2.2

                                                    Maintenance

                                                    3.0

                                                    Neighborhood

                                                    3.5

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    14

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B

                                                    Average time to respond to reviews

                                                    20.64 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Garage
                                                    • Reserved Parking Available
                                                    • Visitor Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $250. Rent: $50. Restrictions: Breed restrictions apply. Call for details.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $250. Rent: $30. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 24-Hour Fitness Center
                                                    • Air Conditioner
                                                    • BBQ and Picnic Area
                                                    • Bark Park
                                                    • Black Appliances
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Digital Thermostats
                                                    • Faux Wood Floors
                                                    • Fireplace
                                                    • Frost Free Refrigerators
                                                    • Garbage Disposal
                                                    • Gas Heat
                                                    • Granite Countertops
                                                    • Group Exercise Classes
                                                    • Playground
                                                    • Pool with Sundeck
                                                    • Private Balcony
                                                    • Sports Court
                                                    • Subway Tile Backsplash
                                                    • Walk In Closets
                                                    • Window Coverings
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                                                    Leasing

                                                    Welcome to Element at Valley West in West Des Moines, Iowa! Our large one, two, and three-bedroom floor plans also feature granite counters, stainless appliances in most homes, upgraded kitchen finishes, wood flooring, ample closet space, central air, gas heat, in-unit washer and dryer in select floor plans, and washer and dryer connections in select homes. Element at Valley West loves your furry family members as much as you do! Our pet-friendly community offers a Bark Park, garages with remote access, 24-hour fitness center, 24-hour emergency maintenance, professional management, a swimming pool with sundeck, playground, grilling stations, package room, and a 24-hour community hub. We are located seconds from I-235 and minutes from I-80 and I-35, giving you direct access to downtown Des Moines, Des Moines' top employers, schools like Valley West High School, shopping centers like Valley West Mall, and recreation destinations.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Village Green

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                                                    B
                                                    Communities
                                                    192

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 301 number of votes by renters, Element at Valley West is currently rated 3.5 out of 5 stars.
                                                    Element at Valley West is rated 2.8/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Element at Valley West is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Element at Valley West is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Element at Valley West is rated 2.6/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Element at Valley West is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Element at Valley West is rated 2.2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 20.64 days to their community reviews in the past year.
                                                    Village Green
                                                    Dogs Allowed
                                                    Fee: $250
                                                    Rent: $50
                                                    Restrictions: Breed restrictions apply. Call for details.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $250
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Apply and move in by or before June 21st and get a waived App and Admin Fee! See Leasing Consultant for more information.

                                                    Contact Property

                                                    Element at Valley West

                                                    June 2024

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                                                    Element at Valley West is a 725 - 1,525 sq. ft. apartment in West Des Moines in zip code 50266. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $870 - $1,555. Nearby cities include Clive, Windsor Heights, Urbandale, Waukee, and Johnston.

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