Review History for Verified Resident 667752

Element at Valley West


Updated Review

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Resident 667752

Verified Resident 2013 - 2023

2/27/2023

It's not so good. Multiple maintenance issues. Additional fees. New management very difficult to contact. Office is not accessible. No staff (manager, assistant manager on site) A call center to take phone calls instead of reaching manager directly. And, being told that because my I pay late often; even though I'm charged a $100 fee that my lease will not be renewed. After nearly 10 years of living here, I've never been told that I won't be considered for renewal. Never had any issues like this until moving in to Washington Heights (The Element). Never lived in an apartment complex that charges so many additional fees, or such difficulties reaching out to management.
    Manager

    3/5/2023

    Element at Valley West
    We are terribly sorry you have experienced these issues. We are working on our staffing situation which will hopefully help mend some of these problems. We are actively adding to our maintenance team and are moving back to in-person office hours. We'd appreciate the opportunity to connect with you and discuss your feedback. Please reach out to our team at elementatvalleywest@tricapres.com when convenient. We're eager to see how we can improve and restore your comfort in our community!
    2 Previous Reviews

    Previous Review

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    Resident 667752

    Verified Resident 2013 - 2022

    11/7/2022

    None:I have no information to sharexxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx cxxxxxxxxcxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
      Manager

      11/11/2022

      Element at Valley West
      Thank you for your rating. We're always looking for ways to improve so if you have additional insight for us, we'd love for you to share with us at elementatvalleywest@tricapres.com.

      Previous Review

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      Resident 667752

      Verified Resident 2013 - 2020

      3/3/2020

      I would rather discuss this in person with staff. Xxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Cxxxx

        Review 25 out of 257

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        Element at Valley West

        May 2024

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