Review History for Verified Resident 681380

Element at Valley West


Updated Review

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Resident 681380

Verified Resident 2019 - 2022

9/7/2022

You closed the pool early August and I felt that was unacceptable. It is one of the hottest months in the year. There was never any notice regarding the pool that it would not be open. Then we found out the pool would reopen a couple weeks ago but it never reopen. The pool is what I most like about the complex. Was very disappointed.. .
    Manager

    9/9/2022

    Element at Valley West
    We're sorry for the inconvenience that our closed amenity is causing. Please contact us at elementatvalleywest@tricapres.com if you have any further feedback for us or if there's anything we can do to restore your happiness. We want to turn your experience around and would be happy to get started.
    3 Previous Reviews

    Previous Review

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    Resident 681380

    Verified Resident 2019 - 2022

    5/25/2022

    I did not use - My first year was horrible. Huge cockroach infestation. Sink over flowed and ruined everything under the counter. I have to say that with the new management maintenance has GREATLY improved
      Manager

      5/25/2022

      Element at Valley West
      Thank you for your review and for choosing Element at Valley West as your home! We appreciate your recognition and hope you continue to enjoy our improvements.

      Previous Review

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      Resident 681380

      Verified Resident 2020 - 2022

      3/16/2022

      first couple years were challenging, but major improvements since new management company. Maintenance is more attentive and the office responds timely to calls/messages. Love the upgrades to the common areas, like the entry way! BIG IMPROVEMENT!.
        Manager

        3/16/2022

        Element at Valley West
        We appreciate you rating our community and recognizing our efforts! We're delighted to have you as a happy resident and thank you for choosing Element at Valley West as your home.

        Previous Review

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        Resident 681380

        Verified Resident 2019

        8/16/2019

        so far, so good - maintenance has been timely. the unit was not in good condition, but the staff has been attentive with fixing the issues. I do hope that eventually carpet is replaced in the entries of the building.
          Manager

          11/26/2019

          Element at Valley West
          Thank you for your kind words! We are happy to have you as a resident!

          Review 48 out of 257

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          Element at Valley West

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