Review History for Verified Resident 1043346

Element at Valley West


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Resident 1043346

Verified Resident 2022 - 2023

5/20/2023

2 weeks kitchen won't drain

Nobody, especially two disabled people should have to live like this!!! 2 weeks of kitchen sink not draining. As well as dishwasher flooding. On site maintenance team is trying to help, bless their hearts. The problem is beyond them, yet management has not dealt with this issue. You contact the higher ups and they are out of town. They listen, tell you what you want to hear, but don't follow through. Would love to move, but because of limited resources can't afford to. Feel stuck and ignored. Know that maintenance is overwhelmed as they have two people trying to handle over 200 apartments, as well as another complex in Urbandale. Taylor and Ezra doing their best. I feel for them. Wish management would back them up and care enough about our living situation. Very frustrating. Want these issues settled, would love to give a positive review. Hopefully in the future will be able to.
    Manager

    5/19/2023

    Element at Valley West
    We're disappointed that you have this impression of us. We want to do our part in ensuring that any miscommunication is resolved, so please contact elementatvalleywest@tricapres.com at your convenience. Thank you and we hope you'll give us the chance to improve.
    1 Previous Review

    Previous Review

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    Resident 1043346

    Verified Resident 2022

    7/9/2022

    Spacious, washer and dryer included, fireplace are all great amenities. Communication is poor as there is no office staff present at property. When you talk to someone, on phone, they are from out of town.
      Manager

      7/12/2022

      Element at Valley West
      Thank you for your rating. If you have additional insight on how we can provide you with a 5-star experience, please let us know by emailing us at elementatvalleytwest@tricapres.com. We appreciate your time and hope you enjoy the rest of your day!

      Review 20 out of 257

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      Element at Valley West

      May 2024

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