Review History for Verified Resident 1088068

Element at Valley West


Updated Review

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Resident 1088068

Verified Resident 2022 - 2023

7/10/2023

It has been a disaster since day one with promises to fix everything including the flooding in my apartment numerous times NOT from the rain. I am now very sick from the BLACk MOLD that they try to cover up by painting and putting in new flooring!! Shady management and drugs and other bad tenants they do nothing about!!
    Manager

    8/3/2023

    Element at Valley West
    It's upsetting to read your review, as we are always striving to ensure a wonderful experience. If Element at Valley West no longer fits your best interests, our team is always open to reviewing the lease buy-out policy with you. Our management cares about our residents and we stand behind our work and community, so much so, we allow lease breaks with only 2 months rent to be paid as assurance of the quality we provide.
    3 Previous Reviews

    Previous Review

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    Resident 1088068

    Verified Resident 2022 - 2023

    7/7/2023

    Don't rent here. There are many problems and terrible communication issues. And many tenants who refuse to follow rules !! My floor has flooded numerous times and they have not fixed the problem! "Bandaid on a gaping wound". Maintenance being rude about it and WON'T clean up the water like they are supposed to! No manager at all for a long time. Police getting called and they had no one to follow up with! New manager catching up on months of issues that should have done before. Call center always apologising but they just pass info on. No rental agent for a huge complex. They try to everything virtually and online and it has NOT worked. Pool was not opened on Memorial weekend. The list goes on and on.
      Manager

      7/7/2023

      Element at Valley West
      Element at Valley West is happy to offer a lease buy-out for anyone truly dissatisfied with their living situation. Unlike many apartment complexes, we do not require you to pay for the remainder of your lease, we will let you out of the contract as long as you provide us with 2 months rent and 60 days notice. We understand there are issues in our community, as you would expect to find in any apartment complex, but we have a dedicated team working to fix them. And to be clear, we are in fact moving away from our virtual model, including adding a leasing specialist to the already on site property manager. The pool was opened 6 days after Memorial Day to ensure the safety and longevity for our residents the rest the season. All of these issues are being addressed already so if you have questions, please contact the office for the most up to date information.

      Previous Review

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      Resident 1088068

      Verified Resident 2022 - 2023

      5/31/2023

      Has been very bad since day one beginning with NO return calls from numerous voicemails left to visit property and see apartment. Property manager had very limited in person office time and never seemed like she wanted to talk to anyone!! Then was on maternity leave for 6 weeks. Came back in February and with no notice to US her tenants, she quit. There are numerous problems with this complex and obviously the employees of Tricap not happy either or they would be able to retain them. I hate to think of having to move, but cannot live not knowing the next time my floor is flooded and promises the problem fixed when it is NOT.
        Manager

        6/26/2023

        Element at Valley West
        We completely understand your frustration, and that being said, we have new management starting! We hope this will resolve many of the communication issues experienced previously. Will you contact us at elementatvalleywest@tricapres.com at your earliest convenience to discuss the maintenance issues you have been dealing with? We would like to work towards resolving these issues as quickly as possible and look forward to speaking with you.

        Previous Review

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        Resident 1088068

        Verified Resident 2022

        11/23/2022

        New ownership of an older building so they are working tirelessly to get all updated, old garages removed. The maintenance staff is fantastic, at your door almost immediately and grounds are kept clean. Neighborhood is very safe and QUIET.
          Manager

          11/23/2022

          Element at Valley West
          Thank you for recognizing our efforts to improve the experience our residents have at Element at Valley West! We will continue to strive in providing a great community for our residents!

          Review 11 out of 257

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          Element at Valley West

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