Fountains Apartments
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Fountains Apartments

5101 Hawthorne Drive, West Des Moines, IA 50265
(136 Reviews)
$1,179 - $1,480/mo

Fountains Apartments Reviews

(136)

4 rating

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136 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1251000

Verified Resident 2014 - 2024

5/13/2024

I have had a great time during my stay here. The office staff knows me well. The portal is effective for maintenance requests etc. The amenities are unmatched when compared to properties in similar price ranges.

    Manager

    5/14/2024

    Fountains Apartments
    Thank you so much for the stellar review! We hate to lose residents for any reason but we take comfort in knowing your home with us was positive. It's great to see that we have met your expectations all the way around from your treatment as a resident to our amenities. Sarah Hoidahl Community Manager
    Review Author Icon

    Resident 1250225

    Verified Resident 2023 - 2024

    5/10/2024

    It's ok. Mostly dated unit and there is nothing included in the rent price. You pay water, trash, electric, internet, etc. The location is its best asset and the pond is a nice feature. They like to mow lawns and remove snow at very inconvenient times, but I'm sure the maintenance crew is busy fixing up the dated unit.

      Manager

      5/14/2024

      Fountains Apartments
      Thank you for taking the time to share positive feedback regarding our fishing pond and convenient location. Sarah Hoidahl Community Manager
      Review Author Icon

      Resident 1241431

      Verified Resident 2020 - 2024

      4/5/2024

      It was fine in the beginning, but now they want the residents to pay for everything including cable, water, sewer & garbage which used to be included in the rent, and they keep raising the rent every year.

        Manager

        4/8/2024

        Fountains Apartments
        Thank you for leaving your feedback. We are sorry to hear that you are not satisfied with the fact that utilities are not included in rent. We understand this can be a frustrating issue, and we want to assure you that we are committed to providing our residents with a positive experience. We appreciate your patience and understanding as we work to make The Fountains Apartments a better place for everyone. Sarah Hoidahl Community Manager at The Fountains Apartments
        Review Author Icon

        Resident 1241426

        Verified Resident 2020 - 2024

        4/5/2024

        The office folks are great. They sometimes struggle with responding to emails and need a follow up. The maintenance team are rockstars, such a good group. Parking situation is not great, we often have to park in front of other buildings rather than our own because people don't use their garages and this isn't enforced. I would honestly prefer assigned spots over this. It's pet friendly, close to great food and shopping, close to Jordan Creek Trail- all pluses for us!

          Manager

          4/8/2024

          Fountains Apartments
          Thank you for sharing your experience. We are so glad you have chosen to live with us at The Fountains Apartments. I will be sure to share your compliments with the team as we appreciate your kind words. As for parking, we did roll out a new parking system that is heavily enforced, this includes new permits and uses for garages. We enjoy having you as a resident and please don't hesitate to reach out to us at 515-267-0548 in regards to residents not using garages in the proper manner, as we want your experience to supersede expectations. Sarah Hoidahl Community Manager at The Fountains Apartments
          Review Author Icon

          Resident 1241205

          Verified Resident 1999 - 2024

          4/5/2024

          I love the park-like setting with the pond and outdoor areas. It is a safe, quiet neighborhood. You feel like you are out in the country yet are close to West Des Moines services and businesses and easy access to the interstate to get down town.

            Manager

            4/8/2024

            Fountains Apartments
            Wow! Thank you for your fabulous review! I am pleased to hear you enjoy our outdoor settings and community. Having an excellent commute location, we hope you have more time to enjoy all of our amazing amenities. Thank you for being a valued resident! Sarah Hoidahl Community Manager at The Fountains Apartments
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            Resident 1233571

            Verified Resident 2021 - 2024

            3/10/2024

            Very nice community. Managers are prompt in replying to messages and inquiries. Maintenance is quick and reliable in resolving issues in the apartment. The community is safe specially for families with children.

              Manager

              3/11/2024

              Fountains Apartments
              Your review rocked our world! Its great to see that we have met your expectations all the way around from maintenance to your treatment as a resident. I am pleased to hear how prompt our office staff is and how quick our maintenance team is. Our entire team is glad you feel safe at home. Sarah Hoidahl Community Manager at the Fountains Apartments
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              Resident 1233074

              Verified Resident 2014 - 2024

              3/8/2024

              I've lived here for ten years because it's centrally located to my job, bank, insurance agent, and grocery store. The community is friendly and relatively quiet. I enjoy having a washer and dryer in the apartment, and a garage to park my car.

                Manager

                3/8/2024

                Fountains Apartments
                We are so pleased to hear you love your apartment home! Our features definitely set us apart from other communities, it's great to hear that you're enjoying them. We hope you continue to enjoy them for years to come and thank you for being a loyal resident! Sarah Hoidahl Community Manager at The Fountains Apartments
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                Resident 1233036

                Verified Resident 2021 - 2024

                3/8/2024

                They response quickly, but there are issues that could be addressed without the need for you to ask that seem to be overlooked. Ie: cracks in the parking lot, sidewalk, also spider ?? everywhere outside. Webs on windows

                  Manager

                  3/8/2024

                  Fountains Apartments
                  Thank you for leaving your feedback. We certainly understand your concern for the cracks in the cement and that is why we have planned on getting our cement redone for the 2024 fiscal year. I will be sure to speak with our maintenance team regarding our grounds, clearing spider webs. We are glad you are not experiencing spiders inside, if that changes, we do have a pest control company that would love to treat your home. Please feel free to contact the office to place any work orders you may have. Sarah Hoidahl Community Manager at The Fountains Apartments
                  Review Author Icon

                  Resident 1223052

                  Verified Resident 2019 - 2024

                  2/4/2024

                  The Management team and maintenance team are very friendly, Sarah the Manager specifically , quick responding maintenance team, feels like family, the only problem was the snow removal contractor who didn't do a great job cleaning the driveways and the stairs during 3 consecutive snow storms and sub zero temps, but we try to understand and help clearing the paths sometimes, would like to see reduction in utility bills (water, sewer and trash) as it keeps going up every month for no reason

                    Manager

                    2/7/2024

                    Fountains Apartments
                    Thank you for the kind words! We love hearing how happy our residents are living with us! I am pleased to hear that you find our team friendly and family-like. Going forward, we have instructed our contractors what our community expects for the next snowfall. As for utility bills, those are based on usage. Thank you, Sarah Hoidahl Community Manager
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                    Resident 398072

                    Verified Resident 2018 - 2024

                    2/3/2024

                    The community is great and management is always willing to help. Maintenance is usually same day, but have seen some issues go on for months before the right maintenance guy comes and fixes issue for good. My only concern corn is rent goes up every year more than the I get in increased wages annually making this place quickly becoming unaffordable unless you make 50k or more annually. This is for a 1 bedroom apartment. If they would reward loyal tenants with rate holds every other year it would go a long way.

                      Manager

                      2/7/2024

                      Fountains Apartments
                      Thank you for sharing your experience. We are glad you have chosen to live at the Fountains Apartments! I will speak with my maintenance team to ensure we better our service request processes. My door is always open for you to contact me directly and we can discuss renewal practices. Thank you, Sarah Hoidahl Community Manager
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                      Resident 1222873

                      Verified Resident 2017 - 2024

                      2/3/2024

                      It's been a Positive experience overall. The Maintenance team is excellent. The grounds need improvement; the streets as well as the gardens. The Apartment itself is roomy and comfortable but definitely needs updating.

                        Manager

                        2/5/2024

                        Fountains Apartments
                        Thank you for taking the time to review your experience. We are glad to have you as apart of The Fountains community. We are always looking for suggestions for improvements. Thank you again ! Sarah Hoidahl Community Manager The Fountains Apartments
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                        Resident 1221380

                        Verified Resident 2023 - 2024

                        1/29/2024

                        Good size apartments for the price and everyone I have met that lives here seems normal and nice. All the groundskeeping is done by an outside company, so it sometimes takes a while for general cleaning and landscaping of the larger property, but its certainly not dirty. Maintenence for the property is very friendly and prompt at fixing things, sometimes even same day. The area is nice and I have never felt unsafe.

                          Manager

                          1/30/2024

                          Fountains Apartments
                          Thank you for sharing your experience! We are so glad you are enjoying all aspects of your home. It is our number one priority to make sure you come home to a clean, safe, trash free home. We enjoy having you as a resident and please do not hesitate to let us know if there is anything else we can do to make your living experience more pleasant. Thank you again for your review ! Sarah Hoidahl Community Manager The Fountains Apartments
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                          Resident 1215019

                          Verified Resident 2022 - 2024

                          1/7/2024

                          Good experience. Quiet neighborhood. Near shopping and my family & friends. Maintenance is prompt and professional if needed. Staff very friendly. I live by a lake with a beautiful view and enjoy sitting on the patio in the summer. There is an exercise room, lounge with kitchen and large screen television and sauna. There are garages which can be rented. And pets are allowed. I really like it here.

                            Manager

                            1/15/2024

                            Fountains Apartments
                            Thank you for the kind words! We love hearing how happy our residents are living with us! I am pleased to hear you enjoy the close shopping and how our staff is courteous and prompt! Our entire team is glad you feel you are at home. We love our residents! Sarah Hoidahl Community Manager
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                            Resident 1214305

                            Verified Resident 2021 - 2024

                            1/5/2024

                            Office staff have been wonderful to work with and prompt on requests we have put in. The office staff are friendly and listen to what you need. The community is well taken care of and they keep things on a great schedule ( trash, lawn care, etc).

                              Manager

                              1/5/2024

                              Fountains Apartments
                              Thank you for your feedback. I am happy to hear that your interactions with our office staff have been helpful and maintenance has been able to address your request quickly! I will be sure to share your compliments with our maintenance team as well! We are so glad you are enjoying your home with us at The Fountains Community. Thank you, Sarah Community Manager The Fountains Apartments
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                              Resident 1210942

                              Verified Resident 2023

                              12/22/2023

                              City living with a country feel! So much wildlife and very quiet! Absolutely love the staff and maintenance is always swift and thorough. Apartments are spacious and gorgeous with the updates! I love this complex!

                                Manager

                                12/27/2023

                                Fountains Apartments
                                Thank you for sharing your positive review! We're happy to know that we've exceeded your expectations and look forward to continuing to do so! The Fountains Apartments
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                                Resident 1209099

                                Verified Resident 2021 - 2023

                                12/16/2023

                                I love my apartment. The lay out is wonderful and having a door that goes directly outside, rather into a hallway, is wonderful. For the most part people keep to themselves, and you don't see or hear much from them. However, I don't know why I've been so lucky, but every single person who has lived below me has smoked SO MUCH pot. This normally wouldn't be an issue other than the fact that the smell goes directly from their apartment into mine through the pipes. The smell always starts in the bathrooms and kitchen, and then migrates throughout the whole apartment. If you are sensitive to smells like this, or others like tobacco, do not live hear. Management will do next to nothing to address this issue. They will tell you to call the police if the substance is illegal, and then post a note on everyone's door. I don't know about you, but I'm not interested in calling the police over pot, I just don't my clothes to stink! The walls between apartments are a little thin. If you are in a room that is up against one your neighbor is in, you will likely hear them, and them… See More>
                                  Manager

                                  12/19/2023

                                  Fountains Apartments
                                  Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, do you mind reaching out to us directly at Sarah, Community Manager 515-267-0548 or shoidahl@csmcorp.net ?
                                  Review Author Icon

                                  Resident 1206596

                                  Verified Resident 2019 - 2023

                                  12/8/2023

                                  The office staff are easy to work with. Always friendly and helpful. They were able to process my application and move in easy. Anytime I've had any issues, the maintenance team has been quick to respond and repair.

                                    Manager

                                    12/11/2023

                                    Fountains Apartments
                                    Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
                                    Review Author Icon

                                    Resident 1191258

                                    Verified Resident 2023

                                    10/19/2023

                                    Clean, quiet community with thick walls to ensure you don't hear your neighbors. Many fun locations nearby (mill civic shopping center within 5 minutes, 2 malls & grocery stores within 15). I havent tried the amenities but the gym looked gorgeous when we did our walk through and the sauna/pool seem hygienic and fun. The space has multiple entrances to the kitchen, bedroom, and bathroom so I never feel crowded. I can't wait to try the fireplace when things cool down!

                                      Manager

                                      10/23/2023

                                      Fountains Apartments
                                      Hello, Thank you for taking time to leave feedback! We are thrilled to see that you love your home at Fountains Apartments. We agree with you - the fireplace this time of the year is the best! Please let us know how we may be of assistance of what we can do to increase your score to 5 stores! Sincerely, Sarah H., CM
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                                      Resident 1167880

                                      Verified Resident 2022 - 2023

                                      8/8/2023

                                      I've enjoyed living at The Fountains. The staff are pleasant and responsive. My two maintenance requests have been done same-day. The clubhouse is beautiful and spacious for gatherings with friends and family. I drink coffee from the balcony while watching the geese and ducks on the pond. Very pleasant.

                                        Manager

                                        8/8/2023

                                        Fountains Apartments
                                        Thank you for posting your positive review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
                                        Review Author Icon

                                        Resident 1167097

                                        Verified Resident 2019 - 2023

                                        8/6/2023

                                        I like the location. The view of the pond from the dining room is nice. The maintenance team is great. I enjoy having our own entrance and not having to share a hallway. The cleanliness of the grounds and pond have improved since a message was sent.

                                          Manager

                                          8/7/2023

                                          Fountains Apartments
                                          Thank you for taking the time to share your experience. Reviews such as yours help us to perform better for all of our residents in our strive for excellence. If there is anything more that we can do to make your living experience at The Fountains Apartments the best it can be, please so not hesitate to contact me.
                                          Review Author Icon

                                          Resident 1158739

                                          Verified Resident 2020 - 2023

                                          7/11/2023

                                          My family really enjoys living here at the Fountains. The apartments are very nice and if something needs fixed maintenance is there within a day or less. It's quiet and you don't hear your neighbors.

                                          Manager

                                          8/3/2023

                                          Fountains Apartments
                                          Thank you for the kind words! We are so glad you are enjoying all the aspects of your home. Our entire team is glad you feel you are at home. We love our residents!
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                                          Resident 1157841

                                          Verified Resident 2016 - 2023

                                          7/9/2023

                                          We love the apartment because it is spacious, airy and full of natural light. We love the community because it is genuinely pet friendly, and just friendly. I love admiring my neighbors' dogs when they are out walking, and last year, when our kitten slipped out our front door, our neighbors helped us find him. It's a real community, in my experience.

                                            Manager

                                            7/11/2023

                                            Fountains Apartments
                                            It's such a great feeling to know that we left you with such a remarkable impression of The Fountains Apartments. We're overjoyed to see your rating and truly thank you for sharing!
                                            Review Author Icon

                                            Deb Hall

                                            Resident 2020

                                            10/9/2020

                                            I wish I could score higher than a 5 star rating. From the moment I walked in the front door of the office I was made to feel welcome and appreciated. Sarah is such a joy and Bob is never too busy to assist you with any questions you may have. I have lived at The Fountains since November 2018. I have never regretted moving to The Fountains. The maintenance staff always responds immediately and are professional and courteous and knowing I have 2 cats are always cautious when entering and leaving my apartment which I greatly appreciate. I would recommend The Fountains to anyone looking for a new home. I know I have found my forever home here and look forward to many more years at The Fountains.

                                              Manager

                                              12/19/2023

                                              Fountains Apartments
                                              Thank you so much for the stellar review ! Thank you for sharing your experience with others. We are glad you are enjoying life at The Fountains Apartments. Again, thank you for your glowing review !
                                              Review Author Icon

                                              Kwbruett@gmail.com

                                              Resident 2020

                                              3/2/2020

                                              Nice safe community that keeps to themselves. Good management and maintenance that regularly checks in and inspects various parts of the apartment. Improvement projects are often underway. Dog friendly. Insulation and design could use some improving - our apartment was twice as expensive to heat and cool as a neighbor with units on all sides. You can help this by winterizing the windows and outlets. Good maintenance of the grounds including safe sidewalks in the winter and weekly lawn maintenance in the summer. We didn't use the fireplace or pool, but the weight rack, sauna, and treadmill came in handy a lot.

                                                Manager

                                                4/4/2020

                                                Fountains Apartments
                                                Hi there, thank you for taking the time to leave us a review! We are so glad that you are able to make the Fountains your home and we appreciate your feedback!
                                                Review Author Icon

                                                Resident 616105

                                                Verified Resident 2018 - 2019

                                                3/15/2019

                                                Management is very professional and ethical. Maintenance is amazing and well managed. I had a special request and maintenance took care of it. The grounds are very well established, creating a very natural beauty. I have enjoyed my stay thus far.

                                                  Manager

                                                  4/1/2019

                                                  Fountains Apartments
                                                  Thank you for your honest feedback! We are ecstatic that you have had a great experience with us ! Our staff enjoys serving our residents and making sure their issues are addressed quickly. Thank you for being a loyal resident!

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  The Trevi

                                                  1 Bed, 1 Bath | 852 sq. ft.

                                                  $1,179 - $1,199

                                                  5 Available Units

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  The Buckingham

                                                  2 Beds, 2 Baths | 1,094 - 1,100 sq. ft.

                                                  $1,250 - $1,325

                                                  9 Available Units

                                                  See Floor Plan Details

                                                  3 Bedrooms

                                                  The Bellagio

                                                  3 Beds, 2 Baths | 1,309 sq. ft.

                                                  $1,380 - $1,480

                                                  8 Available Units

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A
                                                  A

                                                  Renter Ratings

                                                  A

                                                  Review Ratings

                                                  Noise

                                                  4.3

                                                  Grounds

                                                  3.8

                                                  Safety

                                                  4.0

                                                  Office Staff

                                                  4.4

                                                  Maintenance

                                                  4.6

                                                  Neighborhood

                                                  4.7

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  A

                                                  Number of reviews in the past 365 days

                                                  22

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  100.00%

                                                  Manager’s Review Reply Time

                                                  A-

                                                  Average time to respond to reviews

                                                  3.36 days

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Laundry
                                                  • Full Size and Washer and Dryer
                                                  Parking
                                                  • Garage
                                                  Pets
                                                  • Cats Allowed
                                                    Pet Limit: 2. Comments: An additional deposit, a one-time non-refundable pet fee, and monthly pet rent (per pet) will be required. For more information, contact our on-site team.
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                                                  • Dogs Allowed
                                                    Restrictions: Breed restrictions apply. Pet Limit: 2. Comments: An additional deposit, a one-time non-refundable pet fee, and monthly pet rent (per pet) will be required. For more information, contact our on-site team.
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Additional Storage Included
                                                  • Air Conditioner
                                                  • Balcony or Patio
                                                  • Billiards Room with Table Tennis
                                                  • Clubhouse with Fully Equipped Party Room
                                                  • DishWasher
                                                  • Electric Range
                                                  • Fireplace
                                                  • Fitness Center
                                                  • Freeway Access
                                                  • Indoor Sports Court
                                                  • Microwave
                                                  • Online Payments Accepted
                                                  • Outdoor Heated Swimming Pool with Sundeck
                                                  • Pet-Friendly Community
                                                  • Private Entry
                                                  • Refrigerator with Frost Free Freezers
                                                  • Sauna
                                                  • View
                                                  • West Des Moines Schools
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                                                  Leasing

                                                  The Fountains Apartments are located in West Des Moines, home to West Des Moines Community Schools (WDMCS), one of the most desirable school districts in the state. We are in the perfect location, just off Interstate 35 near the I-80/I-235 mixer between Mills Civic and EP True Parkways; minutes from the area's largest shopping mall, Jordan Creek Town Center. There are plenty of nearby parks & trails, including Raccoon River Park, which features a swimming beach, a fishing pier, picnic shelters, and an off-leash dog park (did we mention we're dog and cat friendly with few restrictions??). We also have a Hy-Vee grocery store just up the block and there are tons of nearby restaurants and shopping on 50th Street, at the West Glen Town Center, and at Valley Junction. We are just a few blocks from the 96 express bus route to downtown Des Moines, making it easy to get around town. With floor plans of all sizes to choose from, The Fountains Apartments is the perfect new home for you!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Thursday: 09:00 AM - 06:00 PM
                                                  • Friday: 09:00 AM - 05:00 PM
                                                  • Saturday: 10:00 AM - 02:00 PM
                                                  This community is managed by

                                                  CSM Corporation

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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 136 number of votes by renters, Fountains Apartments is currently rated 4 out of 5 stars.
                                                  Fountains Apartments is rated 3.8/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                  Fountains Apartments is rated 4.6/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  Fountains Apartments is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  Fountains Apartments is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  Fountains Apartments is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  Fountains Apartments is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 3.36 days to their community reviews in the past year.
                                                  CSM Corporation
                                                  Cats Allowed
                                                  Pet Limit: 2
                                                  Comments: An additional deposit, a one-time non-refundable pet fee, and monthly pet rent (per pet) will be required. For more information, contact our on-site team.
                                                  Dogs Allowed
                                                  Restrictions: Breed restrictions apply
                                                  Pet Limit: 2
                                                  Comments: An additional deposit, a one-time non-refundable pet fee, and monthly pet rent (per pet) will be required. For more information, contact our on-site team.
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Check Availability

                                                  Fountains Apartments

                                                  June 2024

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                                                  Fountains Apartments is a 852 - 1,309 sq. ft. apartment in West Des Moines in zip code 50265. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,179 - $1,480. Nearby cities include Clive, Windsor Heights, Urbandale, Waukee, and Johnston.

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