The day I moved in my AC was broken, and it was the hottest day of the year, they tried really hard to accomodate me with fans, and they got the heating and cooling guys out first thing monday morning with a new unit. My dishwasher broke and they were there the very next day withh a brand new one. I had wasps inside and outside of my house and they were very quick to have a specialist come and spray for them. They are always very attentive to my needs, and on the ball when something goes wrong. I do however think the grounds could be more well kept, my building has a toxic cat urine odor and it comes all the way up to the 3rd floor from the first, along with her garbage all over outside of her sliding glass door. Besides the cleanliness of the place, I think the staff is excellent and the apartment rooms are huge!