Ratings & Prices for The Club at Washington Heights Apartments, West Des Moines, IA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.1
Safety	3.7
Office Staff	3.9
Maintenance	3.6
Neighborhood	4.4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	7

Manager's Review Engagement

Percentage of reviews responded to	14.29%

Manager's Review Reply Time

Average time to respond to reviews	160.57 days

Ratings & Reviews (186 Reviews)

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You_got_no_jams23 • Resident • 2019 - 2020

12/16/2020

I love this community because anytime you need help the Maintenance will always be there to help you with anything. This place is very safe for your family and friends, you can also make new friends here because the people here are very friendly! If you… See More

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Candace_S595 • Resident • 2020

10/20/2020

I have lived here for a little over a year. I love this community. The office manager, Evette, is so friendly and accommodating. She goes above and beyond and really works with tenants. The maintenance staff does a great job. I haven't had to do very… See More

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Resident • 2016 - 2020

09/07/2020

SAFETY and SECURITY ISSUES-WARNING!! FROM CURRENT/MANY-YEAR RESIDENT Managements innability to resolve issues with their tennants who regularly engage in: Thefts, vandalism, assaults and battery involving minors, menacing, intimidation of other residents, and destruction of property. All which used to be almost unheard of in the community… See More

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Resident • 2020

07/07/2020

Choosing to reside at this apartment complex for more than 2 years was one of the biggest mistakes of our lives. We've dealt with people scratching our vehicle to people shaking our door knob before entering the laundry room to an unrepaired hole in the bathroom… See More

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Verified Resident 667752 • vrp • 2013 - 2020

03/03/2020

I would rather discuss this in person with staff. Xxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Cxxxx

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Verified Resident 507942 • vrp • 2017 - 2020

02/28/2020

The maintenance staff are the most polite, professional and well-knowledged individuals I have ever interacted with at an apt complex, when I owned my home or at my job!!! Ask for Tony - I feel safe when he is in the apt and I am alone… See More

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Verified Resident 741440 • vrp • 2019 - 2020

02/03/2020

The short time we have been here it seems like a nice quiet complex. We have a dog and cat and the dog gets along good with the other dogs, except for once and the office took care of it promptly. We have had no other… See More

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The Club at Washington Heights Apartments Manager

02/24/2020

Hello! Thank you for taking the time to leave us such a nice review. We are happy to have you as a resident!

Verified Resident 685947 • vrp • 2019 - 2020

01/13/2020

The experience has been really worthy except for the unsatisfactory problem of faulty electrical inlets. My kids are very happy with the community facilities and love the community. The maintenance needs to be prompt.

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The Club at Washington Heights Apartments Manager

11/26/2019

Thank you for leaving a review! We are glad that you and your family enjoy living here!

Verified Resident 728569 • vrp • 2015 - 2019

12/16/2019

It used to be better. Service has gone down a lot in the last few years. Pool was barely open this year. Apartment I moved in last year has very old cabinets. They really should update the apartmentmetns to make them look like the ones in… See More

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Resident • 2017 - 2019

12/03/2019

If you want to live in an environment where the maintenance staff ignores you and will be rude to you when you ask questions and will not fix the issue such as a roof leaking water but will only paint over the water marks then this… See More

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Verified Resident 722345 • vrp • 2019

12/01/2019

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The Club at Washington Heights Apartments Manager

01/02/2020

Hello! Thank you for your great review!

Verified Resident 721666 • vrp • 2017 - 2019

11/27/2019

There have been many severe issues that should have been addressed properly by maintenance staff but instead they close out work orders and ignore you. The only way to get a response is to be face to face but even then it's just a bunch of… See More

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Verified Resident 714093 • vrp • 2018 - 2019

11/05/2019

Living here has been pretty good. It's a nice community and the staff is very friendly. Maintenance issues are handled in a timely manner and done well. This is a good location, it is near everything you need, grocery stores, restaurants, malls and entertainment.

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The Club at Washington Heights Apartments Manager

11/26/2019

Hello! Thank you for taking the time to leave such a nice review. We are happy that you enjoy living here at The Club at Washington Heights.

Verified Resident 490480 • vrp • 2017 - 2019

11/02/2019

I've been very happy here... I do notice sloppiness in the drywall/painting and finishing work. I appreciate the amount of space the apartments have and the work done on the grounds to spruce it up. I also appreciate that the management works at bringing the tenants… See More

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The Club at Washington Heights Apartments Manager

06/13/2018

Thank you for your wonderful feedback. We are so happy you enjoy living with us and also look forward to many more years with you as a member of our community.

Verified Resident 706900 • vrp • 2019

10/15/2019

I would still like someone to clean the carpet in entry way. It is quite dirty. Would it be possible to shampoo the entry way? Otherwise it is a nice place to live.....................that's it. for today. See More

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The Club at Washington Heights Apartments Manager

11/26/2019

Hello, Thank you for leaving a 4 star review!

Verified Resident 705405 • vrp • 2019

10/10/2019

As I stated earlier, Iived here 40 years ago and it was a good experience. There are also many choices in the layout of the apartment. Additionally EVER unit has the advantage of cross circulation and central airconditioning. See More

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The Club at Washington Heights Apartments Manager

11/26/2019

Hello! Thank you for giving us such a great review! We are glad that you had made Washington Heights your home.

Verified Resident 588644 • vrp • 2019

09/27/2019

Great place to live. A few issues due to rain unfortunately but got that taken care of pretty quickly. Great management fun people to deal with. Hoping to stay here a few years. Place has great amenities

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Verified Resident 692501 • vrp • 2019

09/09/2019

Easy to communicate very good leasing staff and clean apartments you can see online the apartment structure very friendly neighbors we just moved in will see how it goes no problem yet but very good leasing staff very friendly and also rent for this apartment is… See More

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The Club at Washington Heights Apartments Manager

11/26/2019

Hello, We are so glad that the leasing staff was friendly and your apartment was clean. We are happy you are a resident here!

Verified Resident 690206 • vrp • 1999 - 2019

09/04/2019

The location of The Club at Washington Heights is perfect, close to interstate, shopping malls, resturants, banks, grocery stores, gas stations, churches, schools and motels. They are pet friendly here, with a great dog park.

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The Club at Washington Heights Apartments Manager

11/26/2019

Thank you for your kind words! We appreciate you taking time out of your day to comment on our great location and dog park.

Verified Resident 682799 • vrp • 2019

08/19/2019

It's very quiet and everyone around here is verse nice. Haven't lived here long but I really love it so far. Management is always very helpful and prompt about helping put in work requests or returning calls.

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The Club at Washington Heights Apartments Manager

11/26/2019

Thank you for leaving a review! We are glad that the management team is always very helpful for you.

Verified Resident 682782 • vrp • 2019

08/19/2019

So far the staff have been great but the apartment t itself had been unclean and damaged and no one who worked there knew exactly what shape it was in when we moved in. They did give us a garage so we could turn in the… See More

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Verified Resident 681380 • vrp • 2019

08/16/2019

so far, so good - maintenance has been timely. the unit was not in good condition, but the staff has been attentive with fixing the issues. I do hope that eventually carpet is replaced in the entries of the building. See More

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The Club at Washington Heights Apartments Manager

11/26/2019

Thank you for your kind words! We are happy to have you as a resident!

Verified Resident 285817 • vrp • 2018 - 2019

08/06/2019

I've lived here for going on three years and I've been completely satisfied. From lawn care and snow removal to facilities as well as condition of the apartments, it's been a pleasure to call this home.

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The Club at Washington Heights Apartments Manager

11/30/2016

Thank you for taking the time out of your day to review our property. We appreciate hearing from our valued residents, and we're so happy we've been able to provide you with a positive living experience!

Resident • 2019

07/30/2019

Promises are made and not kept, maintenance and the the upkeep of the grounds is minimal. Hallways are dirty and holes in the wall. The company can't keep office staff and new people are added every few months. Pay for use of a pool that has… See More

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Verified Resident 667075 • vrp • 2018 - 2019

07/19/2019

I've only had the need to contact them twice. Once for my sliding back door not locking. They locked it but I still can't lock it myself. The other my furnace was leaking (I had only had my air on for an hour maybe the whole… See More

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•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer Connections

Parking

Parking Garage with Remote Access

General

24-Hour Emergency Maintenance
24-Hour Fitness Center
Air Conditioner
BBQ and Picnic Area
Bark Park
Black Appliances
Built-in Microwaves
Business Center
Carpeting Throughout Living Spaces
Ceiling Fan
Clubhouse
Digital Thermostats
DishWasher
Faux Wood Floors
Frost Free Refrigerators
Garbage Disposal
Gas Fireplaces
Gas Heat
Granite Countertops
Playground
Pool with Sundeck
Private Balcony/Patio
Sports Court
Subway Tile Backsplash
Walk In Closets
Window Coverings

Pets

Dogs Allowed
Fee: $250
Rent: $25
Cats Allowed
Fee: $250
Rent: $25

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$718 - $907
SQ. FT.
715
Available
Avail.
3 Units
Model
A1

View Floor Plan

Price
Price
$733 - $1,072
SQ. FT.
725
Available
Avail.
3 Units
Model
A2

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$852 - $1,031
SQ. FT.
1,040
Available
Avail.
2 Units
Model
B1

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,215
Available
Avail.
N/A
Model
B6

View Floor Plan

Price
Price
$820 - $1,042
SQ. FT.
1,070 - 1,100
Available
Avail.
3 Units
Model
B2/B3

View Floor Plan

Price
Price
$855 - $1,015
SQ. FT.
1,140
Available
Avail.
1 Units
Model
B4

View Floor Plan

Price
Price
$925 - $1,412
SQ. FT.
1,185
Available
Avail.
3 Units
Model
B5

View Floor Plan

Price
Price
$926 - $1,119
SQ. FT.
1,265
Available
Avail.
3 Units
Model
B7

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$1,203 - $1,507
SQ. FT.
1,525
Available
Avail.
3 Units
Model
C2

View Floor Plan

Price
Price
$1,213 - $1,428
SQ. FT.
1,435
Available
Avail.
1 Units
Model
C1

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

***We are currently operating with a heightened sensitivity to social distancing. We would still very much love to show you our community and discuss available options for touring. Please call, text or email us to learn more.***Welcome to The Club at Washington Heights Apartments in West Des Moines, Iowa! With our spacious apartments, variety of floorplans and oversized balconies and patios, The Club at Washington Heights makes the perfect large oasis for you. Providing ample space to live and entertain, we are also conveniently located near Valley West High School, Valley West Mall and downtown Des Moines. Make The Club at Washington Heights your new home today!

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at The Club at Washington Heights Apartments?
The community is rated 3.7/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Club at Washington Heights Apartments?
The community is rated 3.1/5 stars, signifying much satisfaction on average.

How safe is The Club at Washington Heights Apartments?
The community is rated 3.7/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3.6/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 14.29% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 160.57 days to their community reviews in the past year.

Who manages The Club at Washington Heights Apartments?
BH Management Services, LLC

What is the pet policy at The Club at Washington Heights Apartments?
Dogs Allowed
Fee: $250
Rent: $25
Cats Allowed
Fee: $250
Rent: $25

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

What is the move-in special?
Move-In by December 10th and Recieve $500 Off Select Units! Don't Forget to Ask About Reduced Rates. * Restrictions Apply. See leasing agent for details.