#20,324 #7 #87

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The Flats

3000 University Avenue, West Des Moines, IA 50266
(145 Reviews)
$734 - $1,036/mo
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Floor Plans & Pricing

Studio

Tawny

Studio, 1 Bath | 435 sq. ft.

$734 - $851

1 Available Unit

See Floor Plan Details

Sandstone

Studio, 1 Bath | 392 sq. ft.

Not Available

See Floor Plan Details

1 Bedroom

Azure

1 Bed, 1 Bath | 558 sq. ft.

$917 - $1,036

2 Available Units

See Floor Plan Details

Pewter

1 Bed, 1 Bath | 483 sq. ft.

Not Available

See Floor Plan Details

2 Bedrooms

Lemongrass

2 Beds, 1 Bath | 672 sq. ft.

Not Available

See Floor Plan Details

Berry

2 Beds, 1 Bath | 775 sq. ft.

Not Available

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

D

Review Ratings

Noise

1.0

Grounds

1.0

Safety

2.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

2.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

The Flats Reviews

(144)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2022 - 2023

8/4/2023

Horrible

The apartment management staff all give different answers and are not true to their word. They also go into apartments without informing the tenant. Every single floor smells like weed. I wouldn't reside there if it was free.… See More >
    Review Author Icon

    anonymous

    Resident 2020

    12/31/2020

    Overall it may have been a good experience but then there are added fees that are not necessary. The valet garbage is a $25 charge and in a three month timeframe they neglected to pick up the trash put out multiple times. Management didn't do… See More >
      Review Author Icon

      Resident 754336

      Verified Resident 2020

      3/21/2020

      Other than covid, this apartment complex has been a great place. The neighbors are nice and the neighborhood clean, with common areas cleaned regularly. It's in a really convenient place close to major roads and interstates.

        Manager

        3/26/2020

        The Flats
        We appreciate the review and are glad to see that you are loving our central location. We look forward to you getting more involved in the community soon!
        Review Author Icon

        Resident 753970

        Verified Resident 2020

        3/19/2020

        I haven't had as much interaction with the community due to coronavirus, but I love being able to see people out taking their dogs for walks or to the dog park right outside my apartment. The neighbors are also respectful of noise and I haven't… See More >
          Manager

          3/26/2020

          The Flats
          Thanks for such a great review, especially during this challenging time! We love that you still feel that sense of community and enjoy seeing your neighbors (and their awesome pets)! We look forward to you getting more involved in the community soon!
          Review Author Icon

          Resident 742835

          Verified Resident 2020

          2/7/2020

          Good apartment community near downtown with the facilities minutes away.peaceful location and safe for individuals.I would really recommend this apartment for anyone who does not like to commute for a long time

            Manager

            2/13/2020

            The Flats
            Thanks for the great review! We love our location right in the heart of West Des Moines and are so glad you have chosen to make The Flats your home! We are lucky to have great residents like you!
            Review Author Icon

            Resident 741735

            Verified Resident 2020

            2/21/2020

            New tenants, but so far everything is in order. Only had an issue with missing smart outlets in our unit so far which was handled within an hour of the request. Hopefully nothing else shows up, but if it does I feel they will work… See More >
              Manager

              2/5/2020

              The Flats
              Thank you so much for hitting on so many of our highlights of the community! Our bark park is such a fun new addition to the community and we love to seeing all of our furry friends take advantage of the space. We look forward to having you as a resident and serving you for years to come!
              Review Author Icon

              Resident 740513

              Verified Resident 2018 - 2020

              1/30/2020

              I have had a relatively good experience living at the Flats. I don't normally leave reviews, so the fact that I am leaving one should tell you something. I have no major criticisms, and these days that is plenty of praise.

                Manager

                1/31/2020

                The Flats
                Thank you so much for taking the time to review us! It means so much to get the feedback and hope that all of our community members enjoy living here as well. Thanks again!
                Review Author Icon

                Resident 734022

                Verified Resident 2019 - 2020

                3/2/2020

                Good property, most people keep to themselves. Relatively safe and close to everything. Hidden gem. I moved in after the pool was closed. I'm looking forward to see how the summer goes here. It is s as big improvement over what was here before.

                  Manager

                  1/8/2020

                  The Flats
                  What a compliment! Thank you so much for being a great member of our community and for the glowing review. We look forward to serving you for years to come. Thanks again!
                  Review Author Icon

                  Resident 723865

                  Verified Resident 2019

                  12/6/2019

                  Very nice community. Apartments are contemporary with a lot of great features. Great location with a lot of local entertainment close by. I am very happy with my choice to live at the flats. The staff here is veryprofessional and helpful!

                    Manager

                    12/18/2019

                    The Flats
                    Thanks for the review! We love our location and team that is here to serve you. Enjoy your home here at The Flats!
                    Review Author Icon

                    Resident 717788

                    Verified Resident 2019

                    11/14/2019

                    It is okay. The outside area needs work. I have standing water in front of my apartment when it rains. The roads are a bit of a mess when icy. I got hit with a few hidden fees that I am not pleased about. I… See More >
                      Manager

                      11/18/2019

                      The Flats
                      Hello! We appreciate you taking the time to review our community. We want to be as transparent with our pricing as possible and invite you to come and stop by the office if you have any questions regarding those fees or anything else with your lease. Our team is always happy to help! We do have the ice melt buckets throughout the community, but if you find any particularly icy spots, please don't hesitate to reach out so we can get them addressed right away. Thank you again!
                      Review Author Icon

                      Resident 712086

                      Verified Resident 2019

                      10/31/2019

                      Very neat, clean and quiet community. Staff are interactive and on top of keeping residents updated with anything going on around the complex. Located in an ideal location with lots to do and going on around

                        Manager

                        11/1/2019

                        The Flats
                        Thank you so much for your feedback about our team and community. We are glad you are loving it here at The Flats!
                        Review Author Icon

                        Resident 711264

                        Verified Resident 2019

                        10/28/2019

                        So far I like it. I like the colorful buildings, the parking, the access to garages, as well as easy access to the main building and to anyone in management. It's near a lot of things: grocery shopping, gas station, the mall, etc.

                          Manager

                          11/1/2019

                          The Flats
                          Thank you for the review! Our team is happy to serve you and we love how close we are to everything, including some awesome local restaurants. We hope you enjoy your new home!
                          Review Author Icon

                          Resident 709729

                          Verified Resident 2019

                          10/23/2019

                          So far so good! There's not much parking in the middle of the complex where my unit sits without me having to walk around the entire building or through grass. That's a bit unfortunate and was difficult to move furniture into the unit without a… See More >
                            Manager

                            10/24/2019

                            The Flats
                            Thank you for taking the time to review our community! Welcome to the neighborhood. With the free and open parking, sometimes the spots closest to the doors do get taken first; however you won't ever have an issue finding a nearby spot as we have plenty of parking located throughout the community for you and your guests when they visit. Please let us know if we can help you further. Welcome home!
                            Review Author Icon

                            Resident 709314

                            Verified Resident 2019 - 2020

                            1/28/2020

                            I love my home at the Flats apartments. The staff is so helpful. Our maintainance request are always handled promptly. The grounds are kept clean. My apartment is opened and updated. We have good storage and big closets in the bedrooms. I love our club… See More >
                              Manager

                              10/24/2019

                              The Flats
                              Wow! Thanks for the glowing review. We are happy you love to call The Flats home and look forward to continuing to serve you and your family. Thanks again!
                              Review Author Icon

                              Resident 707936

                              Verified Resident 2019

                              10/18/2019

                              I moved in thinking it was a good apartment for a decent price. I was wrong. The walls are so thin and not insulated that you can hear everything your neighbors are doing. It's always loud and it's very hard to sleep. I do not… See More >
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                                Resident 707561

                                Verified Resident 2019

                                10/16/2019

                                Like the community. However laundry rooms are not clean. Overall could use more continuity between staff. My door someone made a dent. Mgr. is fantastic. Sidewalk has dangerous pot holes. Love location. Love my apartment. Should warn you that windows must be thoroughly covered as… See More >
                                  Manager

                                  10/18/2019

                                  The Flats
                                  Thank you for the review and opportunities to continue to improve. We will have our team take a peek at those laundry rooms right away. We are so glad you are loving your home here at The Flats and look forward to seeing you at one of our resident events coming up in the near future!
                                  Review Author Icon

                                  Resident 704792

                                  Verified Resident 2019

                                  10/9/2019

                                  Excited to call The Flats Apartments home! The staff and community are great. This was definitely our first choice for a new apartment! The amenities are great and the apartments are beautiful. Lovely place!!

                                    Manager

                                    10/18/2019

                                    The Flats
                                    Thank you for calling The Flats home and for the glowing review! We are so thankful for great residents like you to make our community even more enjoyable for all of us.
                                    Review Author Icon

                                    Resident 704175

                                    Verified Resident 2019

                                    10/7/2019

                                    Well it's very well in good condition. Really relaxing and peaceful. Love the quality in the complex and very nice neighborhood and really nice staff and management and maintenance. Really good at the repairs

                                      Manager

                                      10/18/2019

                                      The Flats
                                      We are so glad you are loving our community and the recent renovations we have done. We look forward to continuing to improve and serve you for years to come! Thanks for the 5 star review!
                                      Review Author Icon

                                      Resident 699253

                                      Verified Resident 2019

                                      9/24/2019

                                      The community is very nice, safe and quiet.I like the location where is easy to reach out any location. The staff team provides a great services when I have any question. Overall, this community is a great choice I have made.

                                        Manager

                                        10/2/2019

                                        The Flats
                                        We are glad you are loving our community here at The Flats! We look forward to continuing to serve you!
                                        Review Author Icon

                                        Resident 698561

                                        Verified Resident 2019

                                        9/23/2019

                                        The flats is a great community to live in. My dog and 8 really enjoy how pet friendly the complex is with a great dog park located on site. There is a great pool, workout facility and wonderful staff that help make the moving process… See More >
                                          Manager

                                          9/24/2019

                                          The Flats
                                          We are so glad you and your pup are loving our community! We are excited about the new dog park in addition to our other amenities here at The Flats. We look forward to you being a resident for a long time. Thanks for the review!
                                          Review Author Icon

                                          Resident 696083

                                          Verified Resident 2019

                                          9/16/2019

                                          Its super chill and nice. beautiful apartments that are very modern with really good security systems. its conveniently located by the mall and a really reliable bus station which is fantastic for someone who can't drive like me.

                                            Manager

                                            9/24/2019

                                            The Flats
                                            Thank you for taking the time to write us a review! We love our location and having you as part of our community!
                                            Review Author Icon

                                            Resident 695736

                                            Verified Resident 2019

                                            9/16/2019

                                            This has been a very positive experience with a professional staff, rapid response maintenance team, I am very comfortable and happy with my choice to move here. I appreciate the security offered residents, and I have already observed the constant attention to maintaining an… See More >
                                              Manager

                                              9/24/2019

                                              The Flats
                                              Thank you for such a great review! We love our community here and are so glad you are as well. We look forward to serving you as long as you call The Flats 'home'.
                                              Review Author Icon

                                              Resident 689601

                                              Verified Resident 2019

                                              9/3/2019

                                              Im in love! The rooms are spacious, the staff has been amazing, and I haven't had a bad experience yet! I'm minutes away from food, groceries, and shopping. I'm also so happy to have a pool!! I'm excited to be here!

                                                Manager

                                                9/5/2019

                                                The Flats
                                                Thank you for such a great review! We love our location here in West Des Moines and are so glad that you love it too! Thanks for sharing all you enjoy about our community!
                                                Review Author Icon

                                                Resident 687777

                                                Verified Resident 2019

                                                8/30/2019

                                                Love my apartment, however management does not seem to care about me as a person. Multiple times I was told one thing and then gaslighted later as if what I'd been told prior was a foreign concept. Property is older but updated very well. So… See More >
                                                  Manager

                                                  9/5/2019

                                                  The Flats
                                                  Thank you for taking the time to write a review of our community. I would invite you to stop by or contact our management team in the leasing office if there is something that we can help with further. We are glad you love our updates of our community and are thankful to having you as a resident!
                                                  Review Author Icon

                                                  Resident 686891

                                                  Verified Resident 2019

                                                  9/10/2019

                                                  Staff here are very pleasant and fast at thier work. Move in specials are amazing, and get you into an apartment fast. They are always finding new ways to improve the grounds here. Questions/concerns are responded to quickly as well.

                                                    Manager

                                                    9/5/2019

                                                    The Flats
                                                    Welcome Home! We are so happy to have you as a resident and look forward to you calling The Flats home for a long time!

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $250. Rent: $25. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $250. Rent: $25. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioning
                                                    • Alarm
                                                    • Carpet
                                                    • Clubhouse
                                                    • Clubhouse Rental Available
                                                    • Coffee Bar
                                                    • DishWasher
                                                    • Dog Park
                                                    • Dog Wash Area
                                                    • Electric Range
                                                    • Fitness Center
                                                    • Granite Countertops
                                                    • Grilling Area
                                                    • High-Speed Internet
                                                    • Large Closets
                                                    • Library
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Outdoor Patio with Fire Pit
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Pickle Ball Court
                                                    • Pool
                                                    • Refrigerator
                                                    • Short Term Lease Available
                                                    • Smart Lock with Keyless Entry
                                                    • Smart Thermostats
                                                    • Stainless Steel Appliances
                                                    • USB Outlets
                                                    • Valet Trash Service
                                                    • Vinyl Flooring
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                                                    Leasing

                                                    The Flats Apartments is the home you ve been looking for in West Des Moines, IA. With comfortable studio, one-, and two-bedroom homes complete with stainless steel appliances, patios, and granite countertops, you re guaranteed to find a place to live with a lifestyle to love. What s more, as a member of the community you ll also have convenient access to area amenities, plus a community dog park and swimming pool.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: 10:00 AM - 06:00 PM
                                                    • Tuesday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    BH Management Services, Inc.

                                                    D+
                                                    D+
                                                    Communities
                                                    242

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is The Flats Rated?
                                                    Based on 145 number of votes by renters, The Flats is currently rated 3.9 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at The Flats ?
                                                    The Flats is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    The Flats is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    What are noise levels like at The Flats ?
                                                    The Flats is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    How safe is The Flats ?
                                                    The Flats is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    How satisfied are residents with the neighborhood?
                                                    The Flats is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    How satisfied are residents with the staff at The Flats ?
                                                    The Flats is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Who manages The Flats ?
                                                    BH Management Services, Inc.
                                                    What is the pet policy at The Flats ?
                                                    Cats Allowed
                                                    Fee: $250
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $250
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    The Flats

                                                    February 2024

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                                                    The Flats is a 392 - 775 sq. ft. apartment in West Des Moines in zip code 50266. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $734 - $1,036. Nearby cities include Clive, Windsor Heights, Urbandale, Waukee, and Johnston.

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