What is epIQ?

Turtle Creek

225 Prairie View Drive, West Des Moines, IA 50266
(290 Reviews)
$955 - $1,485/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Move-In Specials (2)

$300 OFF FIRST FULL MONTH -LIMITED TIME ONLY!

$400 OFF FIRST FULL MONTH MOVE IN BY MARCH 14!

Floor Plans & Pricing

1 Bedroom

B

1 Bed, 1 Bath | 716 sq. ft.

$1,135 - $1,240

4 Available Units

See Floor Plan Details

B1

1 Bed, 1 Bath | 722 sq. ft.

$1,180 - $1,240

4 Available Units

See Floor Plan Details

A

1 Bed, 1 Bath | 620 sq. ft.

$955 - $1,205

3 Available Units

See Floor Plan Details

C

1 Bed, 1 Bath | 832 sq. ft.

$1,225 - $1,415

2 Available Units

See Floor Plan Details

2 Bedrooms

E

2 Beds, 2 Baths | 1,035 sq. ft.

$1,370 - $1,485

1 Available Unit

See Floor Plan Details

D (att gar)

2 Beds, 2 Baths | 1,184 sq. ft.

See Floor Plan Details

G (att gar)

2 Beds, 2 Baths | 1,477 sq. ft.

See Floor Plan Details

L (att gar)

2 Beds, 2 Baths | 1,436 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

N/A
N/A

Renter Ratings

N/A

Review Ratings

Noise

0.0

Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

N/A

Number of reviews in the past 365 days

N/A

Manager’s Review Engagement

N/A

Percentage of reviews responded to

N/A

Manager’s Review Reply Time

N/A

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Turtle Creek Reviews

(283)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Resident 1032257

Verified Resident 2015 - 2022

6/4/2022

I feel safe in my apartment. But don't enjoy the constant AC issues in the summer. The pool is also never clean. The last time I went to the gym the ac wasn't working in their either and they always run out of cleaning wipes… See More >
    Manager

    6/7/2022

    Turtle Creek
    Thanks for sharing that you feel safe here at Turtle Creek. We appreciate your input regarding the AC, pool, and gym. We will definitely take this to heart as we want our residents to love their experience from start to finish!

    Updated Review

    Review Author Icon

    Resident 937984

    Verified Resident 2019 - 2022

    5/21/2022

    We haven't had any issues until this past year. Alot of things kinda broke at once, biggest ones being our heat broke in the winter, no hot water and all the grout in our bathroom was coming up so tiles were lose. The tiles in… See More >
      Manager

      5/24/2022

      Turtle Creek
      Thanks for your thorough review and for sharing with us the ups and downs of the community that you've experienced throughout your residency. We want all members of the community to love where they live, so we'll certainly take this feedback to heart.
      Review Author Icon

      Resident 1025174

      Verified Resident 2019 - 2022

      5/12/2022

      Management and employees are very polite and helpful in any situations. Any problem is corrected quickly even on weekends if there is an emergency. So appreciate the upbeat and happy attitude of all the employees.

        Manager

        5/12/2022

        Turtle Creek
        It's great to hear you're pleased with our attentive service, as we love providing residents with a wonderful place to call home. Thanks for the kind words and positive star rating. Take care!
        Review Author Icon

        Resident 1013682

        Verified Resident 2021 - 2022

        4/7/2022

        Move in was easy. I like the website to pay & communicate. Maintenance requests are generally taken care of pretty quickly. Walls are thin; can hear neighbors conversations & pets sometimes. Common areas (I.e.- hallway carpeting) could use some updates. The individual apartment doors &… See More >
          Manager

          4/7/2022

          Turtle Creek
          Thanks for sharing your thoughts and for choosing Turtle Creek as your new home! We're glad to know that you've received great service from our team and we wish you many happy times here at Turtle Creek!
          Review Author Icon

          Resident

          Resident 2021 - 2022

          4/7/2022

          It has been a quiet community which I appreciate. Lots of dogs around which is great, however, they don't enforce the poo prints fines and a lot of people do not clean up after their dogs. Maintenance is always timely, however, they do not do… See More >

            Updated Review

            Review Author Icon

            Resident 938248

            Verified Resident 2021 - 2022

            4/7/2022

            The staff was very accommodating when I needed to move in with short notice (48 hours), and they have always been very helpful since. The workout facility here is top-notch, probably my favorite thing about Turtle Creek.

              Manager

              4/7/2022

              Turtle Creek
              Thanks for sharing your thoughts with us! We're so glad you've enjoyed your experience and that our team has been helpful. Thanks again for sharing!
              Review Author Icon

              Resident 1009342

              Verified Resident 2021 - 2022

              3/23/2022

              I appreciate the quiet and respect of each other that is shown in moving about the parking lot to friendly greetings in the buildings. The services provided makes my time here even more enjoyable. Pool, Gym, and a wonderful staff providing support and answering questions.

                Manager

                3/23/2022

                Turtle Creek
                Thanks for this lovely review and for noting how happy you are here at Turtle Creek! We work hard to foster a respectful and tranquil environment, so knowing we've achieved that goal means a lot. Thanks again!

                Updated Review

                Review Author Icon

                Resident 941777

                Verified Resident 2021 - 2022

                3/19/2022

                Not good! Alarms going off every 5 SECONDS all night long! Master bedroom shares wall with racket ball court. Wasn't made aware at time of signing lease. Staff are aware of the alarm going off all night long EVERY 5 SECONDS, which is loud enough… See More >
                  Manager

                  3/22/2022

                  Turtle Creek
                  Thanks for this feedback and for noting where you'd like to see improvements made within the community. We regret to learn that you have found your experience to be lackluster, but this review will certainly assist us in improving the community overall.
                  Review Author Icon

                  Resident 1007670

                  Verified Resident 2021 - 2022

                  3/17/2022

                  The apartment overall is okay but there are issues when we moved in. The carpet needs to be replaced, the tile floors in the kitchen and bathrooms are loose, the paint job that was done before we moved in is shoddy and the wall where… See More >
                    Manager

                    3/17/2022

                    Turtle Creek
                    Thanks for your review! We're glad you've had a solid experience overall and we appreciate you noting areas of improvement that you've observed throughout your residency. Your feedback is appreciated!
                    Review Author Icon

                    Resident 1007618

                    Verified Resident 2017 - 2022

                    3/17/2022

                    Very supportive and understanding Management team in the office, Nate, Marci, Naomi and Jony as well as an effective and professional Maintenance team namely, Keith, Dan and Cheyenne. Hope I have not missed any names or people. Very nice living experience with everything working smoothly.

                      Manager

                      3/17/2022

                      Turtle Creek
                      Thanks for this glowing review and for commenting on the great service our team has provided you! These reviews mean so much to us and the specific shout outs are especially appreciated. Thanks again!
                      Review Author Icon

                      oscararroyo01

                      prospectiveVisited 2021

                      3/15/2022

                      TurtleCreek is the best place to live! Maintenance is always on top on my work orders and everything gets taken care of ASAP. The leasing staff and manager (Nate) are great. I recommend to anyone looking!!

                        Manager

                        3/16/2022

                        Turtle Creek
                        Thanks for this glowing review and for sharing that you've enjoyed your experience at Turtle Creek! It's so nice to learn that our team has made a positive impact on your experience. Thanks again for sharing!
                        Review Author Icon

                        Resident 1006854

                        Verified Resident 2021 - 2022

                        3/14/2022

                        This is a nice apartment! I always get compliments whenever I have visitors. The pool and gym are also very nice. The maintenance is typically quick to respond to requests as well. I have no complaints!

                          Manager

                          3/15/2022

                          Turtle Creek
                          Thanks for this feedback and for letting us know that you're happy here at Turtle Creek! It's nice to know that you've enjoyed the community amenities and that our team has offered great service. Thanks again for sharing!
                          Review Author Icon

                          Resident 1006062

                          Verified Resident 2021 - 2022

                          3/11/2022

                          I love living at Turtle Creek. Management is not only friendly but helpful too! They are prompt with service requests and I would recommend living here. Snow removal is prompt and I cannot wait to utilize the pool! The gym is awesome.… See More >
                            Manager

                            3/13/2022

                            Turtle Creek
                            Thank you so much for this review! We are thrilled you've been enjoying our home at Turtle Creek. Your kind words about our different amenities are amazing to hear! If there is anything else we can do for you, please do not hesitate to let us know.
                            Review Author Icon

                            Resident 1005573

                            Verified Resident 2021 - 2022

                            3/10/2022

                            I found the experience very satisfying. The people in the rental office were very knowledgeable and helpful. The office staff were willing to explain any question and help with anything you didn't understand.

                              Manager

                              3/10/2022

                              Turtle Creek
                              Thanks for your kind words! We are so happy you've enjoyed your experience here as well as your interactions with our team. Thanks for sharing!

                              Updated Review

                              Review Author Icon

                              Resident 941526

                              Verified Resident 2017 - 2022

                              1/29/2022

                              Staff are kind and helpful. I love the layout of my apartment- high ceilings and the perfect size for me. Only concern is that the walls are thin and I often hear neighbors arguing etc. smells also travel - especially smoke.

                                Manager

                                1/31/2022

                                Turtle Creek
                                This is great to hear! We're grateful that you took the time to share this feedback and let us know that you're happy with your. living space. Your notes about what could potentially be improved upon have been noted - thanks for taking the time to let us know!
                                Review Author Icon

                                Resident 993125

                                Verified Resident 2019 - 2022

                                1/27/2022

                                My furnace turned off 3 times and at one point I spent 4 days without heat this winter. Snow removal is inefficient, was snowed in for 2 days. There have been car break ins and stolen vehicles. There is no payment grace period like most… See More >
                                  Manager

                                  1/28/2022

                                  Turtle Creek
                                  Thanks for sharing these thoughts. We regret to learn that you've had issues with your heat and we certainly understand the frustration that comes along with that, particularly during the winter months. Thank you for alerting us of this issue here so we can look into it further in order to prevent it from occurring again. Thanks again for taking the time to post this review!

                                  Updated Review

                                  Review Author Icon

                                  Resident 941593

                                  Verified Resident 2017 - 2022

                                  1/27/2022

                                  I've had a really good experience at Turtlecreek. I moved in because I felt like the apartments were very homey and unique. I have lived here for 4 years now and I dont have any complaints. Management has always been nice & maintenance has been… See More >
                                    Manager

                                    1/27/2022

                                    Turtle Creek
                                    Wow! Thanks for letting us know that your experience here at Turtle Creek has been a positive one. We're so grateful for your loyalty as a resident and we appreciate you sharing these wonderful thoughts here. Take care!

                                    Updated Review

                                    Review Author Icon

                                    Resident 943847

                                    Verified Resident 2020 - 2022

                                    1/20/2022

                                    It's great! I like the cleanliness of the grounds and the buildings. It's quiet which I appreciate. I don't hear a lot of noise from apartment to apartment. I hear the hallways and doors slamming from time to time but that's it.

                                      Manager

                                      1/20/2022

                                      Turtle Creek
                                      Thank you for your feedback! We appreciate you taking the time to let us know that you enjoy living here at Turtle Creek and that the community has been well kept in your experience. Thanks again - take care!
                                      Review Author Icon

                                      Resident 986710

                                      Verified Resident 2021 - 2022

                                      1/6/2022

                                      It has been okay. Gym is good and pool is good, our only problem was that maintenance came into our place without permission and we STRONGLY did not like that because we have a older dog with heart problems and he is our everything. Valet… See More >
                                        Manager

                                        1/7/2022

                                        Turtle Creek
                                        Thank you for your feedback. We appreciate you taking the time to provide this useful feedback and for letting us know where you've noticed potential areas of improvement within the community. It's so important to us that residents love where they live, so we will certainly take this feedback to heart. Take care!

                                        Updated Review

                                        Review Author Icon

                                        Resident 941828

                                        Verified Resident 2017 - 2022

                                        1/1/2022

                                        It is horrible. Do not live here. It is ran down and they just take your money. They take a week or more to repair anything. The office act like they don't care and they tell you they are busy. Bad !!

                                          Manager

                                          1/4/2022

                                          Turtle Creek
                                          We appreciate your feedback but we regret to learn that you're dissatisfied with your experience here at Turtle Creek. We strive to provide all residents with a high value and wonderful experience living here. Resident satisfaction is a top priority for us and we would like the chance to learn more about your experience. To facilitate that, we invite you to give our Resident Relations team a call at (402) 391-7900. We look forward to your call!
                                          Review Author Icon

                                          Resident 977855

                                          Verified Resident 2019 - 2021

                                          12/2/2021

                                          I truly love my apartment. I face the interstate, which I wanted, and my bay window area is perfect for working from home. It is bright and airy and it has character. The staff is always really nice and helpful. The location is great for… See More >
                                            Manager

                                            12/2/2021

                                            Turtle Creek
                                            This is amazing to hear! Knowing you're so in love with your living space means a lot to us. This review is chock full of valuable feedback and we're so grateful you took the time to provide it to us. Thank you again!
                                            Review Author Icon

                                            Resident 946213

                                            Verified Resident 2021

                                            9/1/2021

                                            I am very dissatisfied with the quality of the apartment combined with the amount that I am nickle and dimed here. The money I pay is outrageous for what I was originally advertised and quoted. The loud interstate near us and cheap features make it… See More >
                                              Manager

                                              9/1/2021

                                              Turtle Creek
                                              Thank you for posting this valuable feedback. We regret to learn that you're unhappy with the value of your apartment here at Turtle Creek. Thank you for expressing your concerns here. We'd be happy to offer assistance with your concerns as we want all residents to be completely satisfied with their experience. To facilitate that, please reach out to our Resident Relations team at (402) 391-7900. We hope to connect with you soon!
                                              Review Author Icon

                                              Resident 944931

                                              Verified Resident 2020 - 2021

                                              8/29/2021

                                              I have enjoyed it here. Maintenance has always been superb and timely. The pool and exercise rooms are gems. The attached garages are spacious. Neighbors are polite and friendly, though a couple are sloppy with litter.

                                                Manager

                                                8/31/2021

                                                Turtle Creek
                                                It's wonderful to hear you've enjoyed your residency at Turtle Creek and we appreciate the shout-out about our fabulous amenities. It's great to know there are numerous aspects of your experience that are satisfactory!
                                                Review Author Icon

                                                Resident 944853

                                                Verified Resident 2020 - 2021

                                                8/29/2021

                                                Overall it's been a good experience. I do think it is pricey. Also I feel like there are a lot of hidden fees that get charged. My portal has never worked. I had mice, and I was left to take care of them myself.… See More >
                                                  Manager

                                                  9/2/2021

                                                  Turtle Creek
                                                  Thanks for sharing your thoughts and letting us know that you don't feel as though the community is the best value for your money. We regret to learn that you think that but we appreciate you sharing these thoughts.
                                                  Review Author Icon

                                                  Resident 944814

                                                  Verified Resident 2016 - 2021

                                                  8/29/2021

                                                  I have seen determination in maintance. The pool has been often been closed. Overall the staff has been friendly. It seems service has declined drastically. We used to have amazing pool parties and our landscaping is lacking.

                                                    Manager

                                                    9/2/2021

                                                    Turtle Creek
                                                    Thanks for sharing your observations about the community here at Turtle Creek. We regret to learn that you've noticed issues with community upkeep but we appreciate you recognizing the efforts of our maintenance team. Thanks again for taking the time to post this review.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer
                                                    Parking
                                                    • Attached and Detached Garage Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $150. Fee: $150. Rent: $30. Restrictions: 2 Pets Maximum. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $150. Fee: $150. Rent: $30. Restrictions: 2 Pets Maximum, Breed Restrictions Apply. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 24-Hour Fitness Center
                                                    • 9' Ceilings
                                                    • Abundant Closet and Storage Space
                                                    • Additional Storage
                                                    • Alarm
                                                    • Ample Space Dressing Closet
                                                    • Balcony or Patio
                                                    • Bay Window
                                                    • Built-In Wet Bar
                                                    • Built-in Bookcases
                                                    • Clubhouse with Wi-Fi
                                                    • Convenient to Shopping, Dining and Office Parks
                                                    • Corporate and Furnished Available
                                                    • Courtyard
                                                    • Crown Molding
                                                    • DishWasher
                                                    • French Doors
                                                    • Frost Free Refrigerators with Ice Makers
                                                    • Gated Access
                                                    • Glass Top Stove
                                                    • Granite Countertops
                                                    • Microwave
                                                    • Party Room
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Racquetball Court
                                                    • Roman Tubs
                                                    • Sauna
                                                    • Scenic Patio Views
                                                    • Stainless Steel Appliances
                                                    • Sundeck
                                                    • Valet Recycling and Trash Service
                                                    • Vaulted Ceilings
                                                    • Walking and Biking Trails
                                                    • Wood Floors
                                                    • Woodburning Fireplace
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    TurtleCreek Apartments is conveniently located just down the street from Jordan Creek Town Center, the Midwest's newest and largest shopping mall. Interstate access, both 35 and 80, is no more than a few minutes drive, and downtown is a very short commute. Wells Fargo, Hy-Vee Corporation, and the various insurance employers of West Des Moines are no more than a couple of miles away.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: 12:00 PM - 05:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Richdale

                                                    D
                                                    D
                                                    Communities
                                                    35

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Who manages Turtle Creek?
                                                    Richdale
                                                    What is the pet policy at Turtle Creek?
                                                    Cats Allowed
                                                    Deposit: $150
                                                    Fee: $150
                                                    Rent: $30
                                                    Restrictions: 2 Pets Maximum
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Deposit: $150
                                                    Fee: $150
                                                    Rent: $30
                                                    Restrictions: 2 Pets Maximum, Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    $300 OFF FIRST FULL MONTH -LIMITED TIME ONLY!

                                                    Check Availability

                                                    Turtle Creek

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Turtle Creek is a 620 - 1,477 sq. ft. apartment in West Des Moines in zip code 50266. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $955 - $1,485. Nearby cities include Clive, Windsor Heights, Urbandale, Waukee, and Johnston.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.