Review History for anonymous

Westbrooke Apartments


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anonymous

Resident 2015 - 2017

4/18/2017

I have lived at Westbrooke for two years mostly because it's cheap and it's in a good location for West Des Moines. Although initially I was pretty happy in my apartment, there have been quite a few things that make this place terrible. First of all, good luck finding a parking space! The garages are in the middle of the complex. This makes it hard to see for other cars driving around the parking lot and accidents are just waiting to happen. Also, there are not enough actual parking spaces to fit all of the cars on the property. So if you want a spot - get a garage! Often times there will be cars that don't move for days, cars parked in spaces that they should not be, or even mopeds that take up an entire parking space. Cars parked in the "no parking" zones are never towed. Second, I don't think that anyone is actually ever in the office. Their office hours are terrible. I don't understand how you can expect to run an apartment complex with hours that are 8-5 and only open on Saturday by appointment. Also, you usually never get anyone on the phone and have to call multiple times before you reach anyone. Hire more people to answer the phone if you are unable to!! The property is generally safe and is in a good location. It doesn't take that long to get anywhere from the property so that is one nice thing. The complex could be better lit as it gets super dark during the night. The main door to my building has broken multiple times leaving it unlocked for anyone to go in which is annoying. When it rains the parking lot also floods because the parking lot is uneven. When it snows it takes them forever to remove the snow and they do not do a very good job. Certain areas of the parking lot get super icy because of the layout of the garages and how uneven the lot is which makes it super dangerous. The apartment itself is okay. Like I said, it's cheap for West Des Moines and you get what you pay for. They recently re-shingled all the roofs and capped off all the fireplaces so you can no longer use them. They are a huge eye sore in the apartment as they are just blocked off by a piece off wood. Also, not sure how you can sell an amenity that you no longer have. The appliances are outdated and need to be replaced. Washer/Dryer is in the master bedroom and is extremely noisy. I lived on the top floor so I never heard neighbors above or below me, but you can definitely hear your neighbors next door, but mostly people keep to themselves. Never used the fitness center - they have like 3 machines so if you want to workout better just join a gym. The pool is super tiny for the number of people that live on the property so I would never swim in the pool either. There are trails near the property which makes it easy to get outside and go for a walk/run or walk the dog. I have not put in many maintenance requests because I genuinely believe it is not worth my time. But on the few occasions that I've had to, I've never been notified that my maintenance request has been received or that someone is going to enter my apartment. It would be nice to get a head's up at the very least. Overall, I wish I never would have re-signed my lease here at Westbrooke. Save yourself some time by not renting here. You can find something in West Des Moines for the same price that is just as nice if not nicer. Westbrooke could be an amazing property if they made some updates to the complex and individual apartments. They need some serious help with their staff and overall property. Not sure, but maybe the owners just don't care or are too busy to seriously sit down an analyze how to make their property better?

    Review 2 out of 23

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    Westbrooke Apartments

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