| Number of reviews in the past 365 days | 1 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 7 days |
5122 West Stoker Lane, Boise, ID 83703
Ratings & Reviews (65 Reviews)
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Sheri_P913 • Resident • 2018 - 2019 Recommended
Updated 11/27/2019
Reviewed 11/27/2019
I like this community, the grounds, adult landscaping are nicely kept and beautiful. The management and staff are friendly and provide exceptional service including their maintenance team with exceptional response times. Thank you!
Arbor Crossing Manager04/04/2019
Thank you for feedback, Sheri! We are so happy to hear you have enjoyed your stay at Arbor Crossing. Please feel free to reach out to the leasing office should you need anything. Happy Holidays!
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Resident • 2018 Not Recommended
Updated 11/04/2018
Reviewed 11/04/2018
Currently have a parking management company that boots everyone they possibly can with 95 dollar bills attached. They prey on guests and move the guest parking around whenever they can specifically to boot more people. The DeepSix fellas get commission for every boot they put on… See More
Arbor Crossing Manager20/20/2018
We are very sorry for the experience you've had at our community. Thank you for your feedback, unfortunately, our parking is very limited and we want to ensure that our resident's are our priority. I'd like to learn more about your experience and see if there's any way we can improve your experience at Arbor Crossing, if you'd like to contact me at [email protected]
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Resident • 2017 Recommended
Updated 11/30/2017
Reviewed 11/30/2017
Was very worried about moving across states, but Kimme, the assistant manager, made everything ver easy. kept us up to date with everything, sent us all the proper paperwork, and welcomed us on our arrival. Originally was only going to stay here for a year, but… See More
Arbor Crossing Manager27/27/2018
Thank you for your feedback! We take pride in providing our residents with an enjoyable living experience at our community through our spacious apartment homes and superior customer service. I am pleased to hear your experience has been just that!
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wyteryno • Prospective Resident • Visited 2017 Recommended
Updated 06/13/2017
Reviewed 06/13/2017
This property management dropped KASE Parking Enforcement awhile back. 5 stars automatically for that!!!!! So many residents were upset with KASE Parking Enforcement scamming them with $85 boot tickets. I have had friends that live in this property and they enjoyed living there. The grounds are… See More
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Resident • 2017 Recommended
Updated 05/15/2017
Reviewed 05/15/2017
Also Cottonwood Residential, this complex has had a change in management to Mission Rock residential. As Cottonwood Residential, this place was hard to live under. There were few amenities, and poor management style. The current goes above and beyond for it's residents, the management team are… See More
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Resident • 2015 - 2016 Not Recommended
Updated 05/11/2017
Reviewed 05/11/2017
Not an idea place to live. Price of living is to high, and had a lot of mold issues. Most of the refugees moved into the complex making it worse. See More
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Verified Resident 236261 • 2006 - 2017 Recommended
Updated 01/10/2017
Reviewed 05/09/2016
I have lived in my apartment for over 10 years now, and have been satisfied with the service I have received here, as well as the quality and amount of space I have.With the exception of the office not returning my phone calls in a timely… See More
Arbor Crossing Manager09/09/2016
Hello Resident, Thank you for your valuable input on our community and staff. Our maintenance team has been an exceptional, valuable part in making Arbor Crossing a great place to live. Thank you for choosing Arbor Crossing as your home, we appreciate our amazing residents and their feedback! Thank you! Best, Community Manager
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Verified Resident 297162 • 2016 - 2017 Not Recommended
Updated 01/03/2017
Reviewed 01/03/2017
Our first apartment had cockroachs. The staff didn't handle like they. Should have. They switched us apartments, ever since then we have been having problems with the staff. Our rent payments differ each month. Sometime its more or its less. I have to call in and… See More
Arbor Crossing Manager04/04/2017
Hello, Thank you for the review! We are sorry you have had a negative experience with the staff. We would love to discuss how we can improve so feel free to stop by the office when you get a chance! Best, Community Manager
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Verified Resident 261766 • 2015 - 2016 Recommended
Updated 12/08/2016
Reviewed 08/15/2016
first of all where I'm coming from then in my home country I was the best social worker dealing with community services in my past experience I know what is the community, it's where I find many people with different culture, language, behavior.. See More
Arbor Crossing Manager19/19/2016
Hello Resident, Thank you for your feedback! We are here to help in any way that we can, please let us know if there is anything that we can do for you. Best, Community Manager
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Verified Resident 256036 • 2015 - 2016 Recommended
Updated 12/08/2016
Reviewed 07/25/2016
I love my apartment.Close to downtown and my work. Close to everything,restaurants gas stations parks.Bus transit.The staff are absolutely awesome!!..Very efficient courtious and helpful.Theyre just like family! If any issues arise they are taken care of immediately. Maintenance are quick to respond to any situation I… See More
Arbor Crossing Manager28/28/2016
Dear Resident, Thank you for the review. I am very glad this feels like a good home for you. Thanks for letting me know how great the staff is and how prompt maintenance is. We will make sure things continue to get well! If there is anything we can do for you just let us know. Best regards, Community Manager
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Verified Resident 287729 • 2016 Recommended
Updated 12/02/2016
Reviewed 12/02/2016
Arbor Crossing is a community that makes you feel welcome and at home. The management has been very understanding in my time of need when getting started out moving in on my own. The staff was willing to work with me.
Arbor Crossing Manager05/05/2016
Hello, Thanks for the kind review. We are glad you feel at home and that the staff has been helpful! Let us know if you need anything. Best, Community Manager
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Resident • 2014 - 2016 Not Recommended
Updated 12/02/2016
Reviewed 12/02/2016
This is long and if I could give a 0 I would. But TRUST ME you WANT to read if you want to save yourself! My husband and I have been living here for almost 3 years now and I have to say it's the WORSE… See More
Arbor Crossing Manager05/05/2016
Hello Olivia, Thanks for the feedback on your move out, back porch, and parking situation/experience. While there are always two sides to every story, we are sorry you are dissatisfied, and would love to further discuss the issues you brought up. Please stop by the office or call when you get the chance. Best, Community Manager
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Resident • 1996 - 1997 Recommended
Updated 10/17/2016
Reviewed 10/17/2016
I used to live at this complex when it was known as Blue Meadows in 1997 with my mom.
Arbor Crossing Manager19/19/2016
Hi Anonymous, Thanks for the positive review! We are glad that even with the name change you are still a fan. Always welcome here! Thanks! Best, Community Manager
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Verified Resident 276381 • 2015 - 2016 Not Recommended
Updated 10/09/2016
Reviewed 10/09/2016
Unless you like bugs crawling over your ceiling and clothes, DO NOT MOVE HERE! They have a horrible box elder bug problem that lasts from mid summer through late fall. They never fix anything you call about, and the neighbors are all sketchy. See More
Arbor Crossing Manager10/10/2016
Hi Resident, Thank you for the review about the bug issues you've had. We want to help so, if you can, please stop by the office or give us a call so we can talk more about this! Thank you! Best, Community Manager
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Verified Resident 205715 • 2016 Recommended
Updated 08/15/2016
Reviewed 12/17/2015
We love living here. Everyone is so nice,never had issues with getting things fixed on time. The ladies in the office are super friendly. It honestly feels like home. The property is very well taken care of and is very clean. The apartments are very spacious… See More
Arbor Crossing Manager18/18/2015
Hello Resident, Thank you for your review! We are happy that you are loving your home in the community! We look forward to seeing you at our next community event. Please let us know if there is anything we can do for you. Best, Community Manager
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Verified Resident 252383 • 2016 Recommended
Updated 07/11/2016
Reviewed 07/11/2016
We love living here so far, the service and neighbors are great! The grounds are beautiful and well taken care of!??
Arbor Crossing Manager18/18/2016
Dear Resident, Thank you for the review. It's wonderful to hear that the service and neighbors are great! We will strive to maintain the beautiful grounds as well. If there is anything we can do for you just let us know. Best regards, Community Manager
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Verified Resident 247292 • 2013 - 2016 Recommended
Updated 06/21/2016
Reviewed 06/21/2016
Always treated kindly and professionally by office staff. The maintenance staff respond to my maintenance requests in a prompt fashion. If the outdoor lights go out, a quick service request call, and the are fixed! If the neighbor kids leave a mess in the breezeway, a… See More
Arbor Crossing Manager27/27/2016
Hello Resident, Thank you for your feedback! We are happy to hear that you are enjoying your home and that your maintenance requests have been taken care of quickly! Let us know if there is anything that we can do for you. Best, Community Manager
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Verified Resident 236215 • 2016 Not Recommended
Updated 06/08/2016
Reviewed 05/09/2016
I HATE it.. People allow their dogs to poop everywhere, the neighbors are noisy almost all the time til 1-2 in the morning, other than the computer room and the playground, I haven't been able to use any of the amenities because they're down for the… See More
Arbor Crossing Manager09/09/2016
Hello Resident, Thank you for the feedback about our community. We strive to make Arbor Crossing a comfortable, enjoyable environment. We will take your comments in consideration and try to improve to make you as comfortable as we can. Thank you again for the feedback. Best, Community Manager
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Verified Resident 243393 • 2013 - 2016 Recommended
Updated 06/07/2016
Reviewed 06/07/2016
Complex is almost all non-English speaking immigrants. Neighbors are rude, inconsiderate, and always driving their cars with their "music" blasting so the whole neighborhood can be irritated by it. Staff are always friendly though and always helpful.
Arbor Crossing Manager07/07/2016
Dear Resident, Thank you for the review. We appreciate your detailed feedback and will strive to make things more pleasant for you. It's good to hear that the staff is treating you well and we hope your time in the community only gets better. Don't hesitate to let us know if there is anything we can do for you. Best regards, Community Manager
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Verified Resident 228407 • 2010 - 2016 Recommended
Updated 06/07/2016
Reviewed 04/05/2016
There have been many changes in the six years I have resided here. The office staff and maintenance staff do a wonderful job as compared to years ago. If you decide to live here make sure you like children and animals as this complex has more… See More
Arbor Crossing Manager15/15/2016
Hello Resident, Thank you for your feedback! We are happy that any problems that you have had have been resolved quickly! Please let us know if there is anything that we can do for you. Best, Community manager
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Verified Resident 236412 • 2013 - 2016 Not Recommended
Updated 05/09/2016
Reviewed 05/09/2016
horrible, when i first moved here it was clear that they hadn't cleaned the apartment everything was dirty and run-down. the office staff are no help at all and they are very rude. there is poop everywhere you step, don't rent here its the worse.
Arbor Crossing Manager11/11/2016
Hello Resident, Thank you for your valuable feedback. We are sorry that your experience has been less than what you expected. I would love to talk to you further about your concerns with your home and the community . Please call or stop by the office at your earliest convenience. Best, Community Manager
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Verified Resident 226925 • 2015 - 2016 Not Recommended
Updated 03/28/2016
Reviewed 03/28/2016
Arbor crossing has incredibly nice staff (even if the system is unorganized). The apartment cost is fiarly high unless you are in a low income housing unit. If you have pets, it's near impossible to afford. Residents don't clean up after their pets either which is… See More
Arbor Crossing Manager30/30/2016
Hello Resident, We appreciate your feedback in regards to Arbor Crossing Apartments. As Boise continues to grow so does the cost of living which definitely impacts the rental housing market. Arbor Crossing does have spacious floor plans as well as we still provide water, sewer and trash at no cost to our residents, where most competitors do not. In regards to pets, that is always a battle as there are pet lovers who take their responsibilities seriously and those that do not. We do ensure our staff cleans the grounds every day. Thank you again for your feedback. Best, Community Manager
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Verified Resident 221021 • 2016 Recommended
Updated 03/01/2016
Reviewed 03/01/2016
Since day one, our experience here at Arbor has been amazing. Friendly neighbors and a beautiful place with great amenities. I love living here. And the staff here is so super friendly and helpful. I would love living here for as long as we can
Arbor Crossing Manager02/02/2016
Hello Resident, Thank you for your review regarding Arbor Crossing. Our entire staff is here to help and always willing to go the extra mile to make sure your community is comfortable and clean. We look forward to more opportunities to ensure you continue to enjoy Arbor Crossing long into the future. Thank you for your time to let us know how we are doing. Best, Community Manager
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Verified Resident 220374 • 2016 Recommended
Updated 02/26/2016
Reviewed 02/26/2016
The staff is amazing, they work hard to get you your apartment and in a timely manner. They're super friendly and made me feel welcome right from the start. They work hard on maintaining the cleanliness/appearance of the apartment and the surrounding. I'm very happy to… See More
Arbor Crossing Manager02/02/2016
Hello Resident, We truly appreciate you taking time out of your day to let us know how we are doing. We work hard to ensure everyone has a clean, comfortable, and beautiful community to live in. I will make sure the entire staff hears your praise on what a great job they are doing. Thank you for your comment and if there is anything you need, just know we are a walk, call, or click away. Best, Community Manager
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Prospective Resident • Visited 2016 Not Recommended
Updated 02/24/2016
Reviewed 02/24/2016
My wife and I applied for an "affordable apartment". We have a 2 yr old and are expecting a baby here soon. We really wanted a 3Rd room for a nursery. Thewife is very thorough and pays great attention to detail so before we spent the… See More
Arbor Crossing Manager26/26/2016
Hello Anonymous, Thank you for your review. I apologize that we were unable to get you approved into one of our apartment homes. Some of our apartments are under Section 42 Federal Tax Credit program. It is a very detailed, lengthy process, which is reviewed extensively by multiple certified tax credit professionals. The determination of approval is based off of all information submitted by employers, bank statements, and applicant certifications. We are held by Federal HUD regulations and are unable to approve every file. We make every attempt to accommodate with our non-tax credit apartments when possible. If you would like to discuss this situation with us further, I would be happy to answer any questions you may have. Best, Community Manager
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