Review History for Verified Resident 921500

Cortland South Meridian


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Resident 921500

Verified Resident 2021

6/27/2021

Once I got here everything about Indigo exceeded all my expectations! Coming from out of state though I found the staff to be rude, condescending, and inexperienced in customer service and patience. When I was asked to come to the office to swab my little dog for DNA ( for poop identification) I was told that I was not doing it correctly and that "dogs find it more comfortable if you just hold the swab in one place" in a condescending manner as if I was mistreating my dog. A better delivery and more understanding manner would have been more appreciated
    Manager

    7/4/2021

    Cortland South Meridian
    Hello, Thank you for your feedback. We work hard to make sure all our residents feel valued and appreciated. I am confident the intentions were to be helpful; we will definitely discuss this among our team to ensure we do not have this kind of miscommunication in the future. We are SO happy to hear that you love your apartment home and the amenities. We hope that your experience here only gets better. We have many resident functions planned for the near future, hopefully that will give us the opportunity to get to know one another. -Indigo Team

    Review 13 out of 16

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    Cortland South Meridian

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