Review History for fic13001@byui.edu

Stone Brook Apartments


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fic13001@byui.edu

Resident 2016 - 2017

7/14/2017

I highly recommend finding a better place to live. Stone Brook was nothing but chaos when my husband and I decided to live there. The parking spots are so tiny, and we have accumulated countless door dings because of it. The hard water in the sprinklers will ruin your car. We could hear everything in the apartment above us, the entire year we lived there. We got a nail in our tire from the roof work that was done, and I was almost injured because the people that were working on the roof were throwing huge pieces of roofing and nails, down to the ground, not caring that people were walking underneath them. I had made a sign for my door, that was ruined when the doors got pressure washed, and Stone Brook didn't bother to send out an email letting everyone know to remove things from their door, until AFTER it had happened.The people in the main office are always new and don't know how to help with anything. We had an ant problem and were told not to take care of it ourselves, but it took them a good 6 months to send someone out. The ant problem still continued. Our carpet flooded because of poor draining, after the snow began to melt. On top of everything, we are now not receiving our deposit back, after we were promised that we would, because the computer system dissolved the deposit into a credit for rent. We were not told that this would happen or asked if this was okay, and it was not until after being moved out for over a month, we were given this information. I am LIVID with the poor management and faulty system that Stone Brook has. It was a huge ordeal to get out of our contract that was ending, and now we are not receiving a deposit we were promised to receive. DO NOT LIVE HERE! I have heard and experienced nothing but problems
    Manager

    7/17/2017

    Stone Brook Apartments
    Hello, Thank you for the feedback on your experience with the parking situation, sprinklers, maintenance, noise levels, pests, and billing. We would love to hear your suggestions and concerns on each of the areas you've mentioned. Please feel free to stop by the office whenever you've a moment to spare. Best, Community Manager

    Review 23 out of 141

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    Stone Brook Apartments

    March 2024

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