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jamesnewkirk • Resident 2014 - 2016 Not Recommended
Reviewed 02/20/2016
I have lived here for over 18 months. At first (under old management) we had nothing but praises to sing. About 3 months into our stay here they hired a new manager (Deidre). She is horrible. She never answers the phone. No one is ever in the office. She says she fixed the parking problem, but people consistently park in our Reserved Spot with no penalty. It feels as if there is no manager there. And any time I complain to her, she gives excuse after excuse and then never fixes the problems. The advertised hours of operations are Mon-Sat 8am to 6pm, yet on a regular basis I call them anywhere from 10am to 4pm and No one ever answers the phone. Its like I live somewhere that doesn't have employees. The ONLY saving grace this place has is the maintenance guy. Absolute amazing man. Does every job quickly and perfectly. I suggest moving ANYWHERE BUT HERE. This place has horrible parking issues and terrible staff in the office. DON'T MOVE HERE. They claim to be "Rexburg's Premier Apartment Complex" But the LESS EXPENSIVE next door neighbor Stonebrook has covered parking and better service. NEVER MOVE HERE. They also charge Ridiculous amounts for a Non-Refundable pet "deposit" that costs more than the standard deposit on the apartment itself.
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