#5,352 #1 #66

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ReNew at Alton

20 River Reach Court , Alton, IL 62002
(22 Reviews)
$656 - $1,423/mo
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Floor Plans & Pricing

Studio

Studio, 1 Bath

$656

See Floor Plan Details

2 Bedrooms

2 Beds, 2 Baths

$1,423

See Floor Plan Details

2 Beds, 1.5 Baths

$1,423

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.9

Grounds

3.4

Safety

2.5

Office Staff

3.0

Maintenance

3.0

Neighborhood

3.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

10

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.8 days

View Community Timeline
View Community Timeline

ReNew at Alton Reviews

(22)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1225859

Verified Resident 2020 - 2024

2/12/2024

The location is great! If you are familiar with Alton you know the location is the main thing going for Renew. The outside of the complex is aesthetically pleasing. Rent has been consistently going up year over year with no updates even simple ones for… See More >
    Manager

    2/14/2024

    ReNew at Alton
    Hello, and thank you. We are pleased to hear you have taken advantage of our unbeatable location. We appreciate your feedback about our rental rates and would be happy to answer any questions you may have. Please do not hesitate to call or visit us in the office.
    Review Author Icon

    Resident 1220804

    Verified Resident 2021 - 2024

    1/27/2024

    Nobody cleans the laundry room, the dryers or washers. The area around garbage containers is trashed. The parking lot is not going to be cleaned during snow time just when is going to be 4 inches of snow.

      Manager

      1/29/2024

      ReNew at Alton
      Thank you for your feedback. The satisfaction of our residents is our top priority, and we will share your suggestions for improving our laundry and trash facilities with the team for special attention. If there is anything else we may do for you, please let us know.
      Review Author Icon

      Resident 1193874

      Verified Resident 2020 - 2023

      10/28/2023

      Grounds are not kept as pretty as they were when I first moved in weeds are growing all around the bushes. I have been calling about an outside Dustin down light since June and it still is not fixed. I do not feel that the… See More >
        Manager

        11/1/2023

        ReNew at Alton
        Thank you for taking the time to share your concerns about our maintenance service and the upkeep of our grounds. We are committed to maintaining a clean and attractive living environment for residents to enjoy, so rest assured that we are currently reevaluating our policies and procedures for improvement. When you have a few moments, please email us at ReNewAlton@trinity-pm.com so we may gather more information about your experiences. We look forward to restoring your faith in our management.
        Review Author Icon

        Resident 1188510

        Verified Resident 2023

        10/9/2023

        The entire rental process has been really nice; from submitting the request for a tour to moving day. The staff has responded quickly and assisted me with completing all necessary documents. Since living here I have had to enter 2 maintenance requests and they have… See More >
          Manager

          10/14/2023

          ReNew at Alton
          Thank you so much for validating our hard work with your awesome review! We are always thrilled to learn that our residents are receiving the high-quality living experience that they deserve. You can certainly rest easy knowing that we will always be here to assist with whatever you may need.
          Review Author Icon

          Resident 1187016

          Verified Resident 2018 - 2023

          10/5/2023

          I love the area because it's quiet. However, we had constant problems with the laundry room & pool. It's frustrating because our rent continues to increase but our amenities our unreliable. Our previous landlord (River Reach) would offer deals in Jan for our rent. We… See More >
            Manager

            10/14/2023

            ReNew at Alton
            We are happy that our atmosphere has been so agreeable to you. Still, we are concerned about any disappointment involving our amenities. Rest assured that we plan to look into the matter so you can get the full value out of your living experience. When you have a chance, please email us at ReNewAlton@trinity-pm.com for further assistance. Thank you so much.
            Review Author Icon

            Resident 1178779

            Verified Resident 2016 - 2023

            9/9/2023

            It use to be good the first four years here. When new management took over we definitely have seen a downward trend in maintenance fixes. Also, the front office does not keep us abreast of security threats like several car break ins this past two… See More >
              Manager

              9/14/2023

              ReNew at Alton
              Thank you for being a loyal resident for four years. We are disappointed to hear that our current team has not lived up to your expectations, and we hope for the opportunity to improve your impression of us. We strive to create a peaceful environment and encourage you to contact the authorities if you are aware of any suspicious or illegal activity. If there is anything our team needs to address in your apartment home, please email us at ReNewAlton@trinity-pm.com.
              Review Author Icon

              anonymous

              Resident 2014 - 2023

              5/26/2023

              Wouldn’t recommend

              Maintenance is horrible! Had no air over heat wave long weekend , got a new excuse every day! Rent was upped this year by 100/mo and haven’t been able to use pool since 2020 ! Washers are always broken at the community laundry center !… See More >
                Manager

                6/1/2023

                ReNew at Alton
                Thank you for letting us know about your experience with your AC and maintenance service in the past few months. We assure you that our team endeavors to address the concerns of our residents in a timely manner, which is why we are sorry to hear that this has not been your experience. We understand how inconvenient repairs on our facilities can be, but we guarantee that we are working hard to upgrade the community and make it the best it can possibly be for our residents. We also understand how uncomfortable the heat has been, and we hope to fix your AC promptly to bring you peace of mind. We would like to put you in contact with our Cares Team at feedback@trinity-pm.com so you may express your concerns in more detail, so please email us whenever you have a moment. We would be happy to connect.
                Review Author Icon

                Resident 1136161

                Verified Resident 2022 - 2023

                5/1/2023

                So far pretty good except that I put in a maintenance request and it has not been completed. It has been over a month now. I will put in another request. Especially based on the amount of rent we pay.

                  Manager

                  5/5/2023

                  ReNew at Alton
                  Thank you for your feedback on your latest maintenance request. We aim to provide prompt and effective service at all times, so rest assured that we are looking into this matter. When you have a few moments, please email us at ReNewAlton@trinity-pm.com so we may further assist you. We look forward to hearing from you.
                  Review Author Icon

                  Resident 1126927

                  Verified Resident 2020 - 2023

                  3/31/2023

                  since we have gotten now owners, the services have gone down. rent went up a lot. they have been spending money on things the complex doesnt need, like painting the doors, putting mulch over rocks in front and back of the doors and putting up… See More >
                    Manager

                    4/5/2023

                    ReNew at Alton
                    Thank you for your time. We strive to provide our residents with a fantastic living experience in our community for a competitive price. We are sorry to hear that you are dissatisfied with our improvements. We would be happy to discuss any suggestions you have for improvement. Please feel free to stop by our office or email us at ReNewAlton@trinity-pm.com. We hope to connect with you soon.
                    Review Author Icon

                    Resident 1124615

                    Verified Resident 2007 - 2023

                    3/23/2023

                    It's ok. Has been better. Seems management does not care. Takes forever to have a maintenance issue resolved. Locks are not the best on the doors. Neighbors are noisy. Office personnel does not seem to be concerned with our… See More >
                      Manager

                      3/29/2023

                      ReNew at Alton
                      Thank you for your candid review. We are sorry to hear that our team has not been responsive to your needs and are eager to improve your experience. If there is anything you would like to discuss with us, please email the office at ReNewAlton@trinity-pm.com.
                      Review Author Icon

                      anonymous

                      Resident 2017 - 2020

                      1/7/2020

                      I currently live in a one bedroom apartment at River Reach now and I've been here for about 2.5 years. I really love it overall and have very few complaints! The team at Cherry Hills is always friendly and helpful, the maintenance team is quick… See More >
                        Review Author Icon

                        anonymous

                        Resident 2009 - 2012

                        7/3/2012

                        My husband and I lived in the River Reach apartments for three years. I would NOT recommend it for anyone, however, it seems tht this apartment has a monopoly on the only "nice" apartments in the area. My issues stem from the very first week… See More >
                          Review Author Icon

                          Gramster99

                          Resident 2011 - 2012

                          5/2/2012

                          I rented a townhouse here in February 2011. I can't really complain much about the property or the service until recently. At the beginning of April, my automatic bank payment for the rent failed to go through. I had not remembered that the… See More >
                            Review Author Icon

                            anonymous

                            Resident 2008 - 2011

                            1/19/2011

                            I am a college student and I lived at River Reach for 3 years in a second floor 1br apartment. Positive Aspects: 1) The neighbors are nice, and you get a nice blend of people. Mostly small families, college students, retired people, and divorcees. 2) They keep… See More >
                              Review Author Icon

                              anonymous

                              Resident 2010

                              2/2/2010

                              This place is terrible. Sure it looks nice on the outside when you drive by, but the inside is the cheapest things that they could possibly buy in bulk from the lumber store. Everytime it rains, water leaks in all the door and at… See More >
                                Review Author Icon

                                anonymous

                                Resident 2005 - 2008

                                1/6/2010

                                The complex is safe, which is a plus in Alton where most of the town is comprised of bad neighborhoods. The lease was like 7 pages long...why do they need a lease that long? Read carefully. Pay special attention to the non-refundable $250 "performance fee"… See More >
                                  Review Author Icon

                                  Brendabond

                                  Resident 2009

                                  4/30/2009

                                  I am a resident at River Reach and would say I WOULD NOT RENEW my lease. The on-site maintenance is great, but the office staff has a lot to be desired. Also, for the amount of money I pay for rent, one would think that… See More >
                                    Review Author Icon

                                    anonymous

                                    Resident 2007

                                    4/24/2007

                                    I have been a resident of River Reach for almost three years. I have had excellent service from that Company. When I call the office they are always very supportive and generally within one hour a service man is at my home to… See More >
                                      Review Author Icon

                                      anonymous

                                      Resident 2007

                                      3/21/2007

                                      Renter beware, Cherry Hills Properties manages River Reach as well as multiple communities in Edwardsville. Cherry Hills as mentioned previously is not attentive to their residents needs. Maintenance is a big issue, it's frequently one cheap, poor fix after another. The biggest problem… See More >
                                        Review Author Icon

                                        anonymous

                                        Resident 2005 - 2006

                                        8/14/2006

                                        Excellent townhome. Loved this community. Quiet safe place, with a very nice swimming pool which is great for the kids!… See More >
                                          Review Author Icon

                                          anonymous

                                          Resident 2005 - 2006

                                          4/30/2006

                                          As with others that reviewed for other properties owned by Cherry Hills (i.e. South Point), I have discovered that these people are cheap and try to take every opportunity possible to squeeze more money out of the tenants. For the townhomes they increased the rent… See More >
                                            Review Author Icon

                                            anonymous

                                            Resident 2004 - 2006

                                            4/25/2006

                                            This community is just that-a community! Everyone here is so nice. My neighbors are great and the staff has been very attentive to my needs. They even help out if you lock yourself out on the weekend!<br><br>All of the maintenance is done… See More >

                                              Features & Amenities

                                              Laundry
                                              • In-Unit Washer/Dryer
                                              • Laundry On-Site
                                              • Washer/Dryer Connections
                                              Pets
                                              • Cats Allowed
                                              • Dogs Allowed
                                              This community is managed by

                                              Trinity Property Consultants

                                              B+
                                              B+
                                              Communities
                                              162

                                              Questions & Answers (1)

                                              Anonymous
                                              Asked on: 03/19/2018
                                              Q: What is the estimated utility bill for one person?

                                              Frequently Asked

                                              How is ReNew at Alton Rated?
                                              Based on 22 number of votes by renters, ReNew at Alton is currently rated 3.4 out of 5 stars.
                                              How satisfied are residents with the upkeep and overall appearance of the grounds at ReNew at Alton?
                                              ReNew at Alton is rated 3.4/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                              How effective was the maintenance team when resolving your problem?
                                              ReNew at Alton is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                              What are noise levels like at ReNew at Alton?
                                              ReNew at Alton is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                              How safe is ReNew at Alton?
                                              ReNew at Alton is rated 2.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                              How satisfied are residents with the neighborhood?
                                              ReNew at Alton is rated 3.6/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                              How satisfied are residents with the staff at ReNew at Alton?
                                              ReNew at Alton is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                              How often does management engage with reviews?
                                              Managers have responded to 100% of their community reviews in the past year.
                                              How quickly does management engage with reviews?
                                              Managers have replied within 4.8 days to their community reviews in the past year.
                                              Who manages ReNew at Alton?
                                              Trinity Property Consultants
                                              What is the pet policy at ReNew at Alton?
                                              Cats Allowed
                                              Dogs Allowed
                                              What types of floor plans are available?
                                              2 Beds, 1.5 Baths
                                              2 Beds, 2 Baths
                                              Studio, 1 Bath

                                              Check Availability

                                              ReNew at Alton

                                              March 2024

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                                              ReNew at Alton is an apartment in Alton in zip code 62002. This community has a 2 Beds, 1 - 2 Baths, and is for rent for $656 - $1,423. Nearby cities include Godfrey, East Alton, Cottage Hills, Wood River, and Bethalto.

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