Brook Run Apartments and Townhomes
#10,078 #2 #127

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Brook Run Apartments and Townhomes

2734 Buffalo Grove Road, Arlington Heights, IL 60004
(129 Reviews)
$1,273 - $2,399/mo
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Move-In Specials

Now offering in-person tours. Walk-ins welcome. Virtual touring options are available as well. Contact us today to schedule a tour!

Floor Plans & Pricing

1 Bedroom

Cypress

1 Bed, 1 Bath | 665 sq. ft.

$1,273 - $1,455

2 Available Units

See Floor Plan Details

2 Bedrooms

Juniper

2 Beds, 1 Bath | 886 sq. ft.

$1,531 - $1,706

2 Available Units

See Floor Plan Details

Redwood II

2 Beds, 2 Baths | 1,087 sq. ft.

$1,787 - $2,008

2 Available Units

See Floor Plan Details

Willow

2 Beds, 1 Bath | 906 sq. ft.

$1,511 - $1,686

1 Available Unit

See Floor Plan Details

Redwood

2 Beds, 2 Baths | 993 sq. ft.

$1,635 - $1,828

1 Available Unit

See Floor Plan Details

3 Bedrooms

Hawthorne

3 Beds, 1.5 Baths | 1,248 sq. ft.

$2,180 - $2,399

1 Available Unit

See Floor Plan Details

Maple

3 Beds, 1.5 Baths | 1,238 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C+
C+

Renter Ratings

A+

Review Ratings

Noise

5.0

Grounds

5.0

Safety

5.0

Office Staff

5.0

Maintenance

5.0

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

2

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
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Brook Run Apartments and Townhomes Reviews

(125)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

carly.l.funk@gmail.com

Resident 2018 - 2023

11/30/2023

Brookrun is a great place to live

Brookrun has great managers who help you with all your needs. I’ve lived here five years for a reason! Everyone is great and all your needs are satisfied by the workers on a daily basis. It’s a friendly neighborhood too… See More >
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    fxfz9fcyf8@privaterelay.appleid.com

    Resident 2021 - 2023

    11/6/2023

    Brook Run is one of the best places I’ve ever rented. The staff and maintenance crew are amazing and quick to respond. Shoutout to Melissa, Property Manager thank you for your exceptional service, professionalism, transparency and truly understanding. Whenever I’ve had any issues you’ve been… See More >
      Review Author Icon

      anonymous

      Resident 2018 - 2021

      1/26/2023

      Overpriced units with terrible management. Leasing office is rude and unprofessional. Do NOT waste your money! The new management (Redwood) took over and made all these terrible changes to the community. The renovations are hideous and the colors are terrible. Also nowhere to park. so… See More >
        Review Author Icon

        anonymous

        Resident 2018 - 2023

        1/5/2023

        Be Prepared to Pay High Rents for Poor Service at Brook Run

        Problems experienced with Redwood Mgt. Company/Brook Run: • Redwood spends excessive amounts of money on unnecessary things such as renovating their leasing office, ripping up a perfectly fine parking lot instead of just sealing it, building an un-used dog park, excessive landscaping work that nobody… See More >
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          anonymous

          Resident 2020 - 2022

          7/4/2022

          Politics at Brookrun now!

          Beware the leasing office has gone completely political & discriminatory! They’ve allowed tenants to put up Republican signs in the lawn & their patio / bedroom windows! They are HIRING tenants to work at Brookrun. Tenants (including myself) were walking by the pool & the… See More >
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            zedelstein

            Resident 2021 - 2022

            3/8/2022

            Brook Run is a great place to live for people of all ages. Close to many stores, restaurants and schools. The maintenance team, particularly Mike, is great. Fast and efficient with any job he is handed.

              Review Author Icon

              anonymous

              Resident 2020

              5/29/2020

              Mgmt office has terrible attitude which trickled down to the maintenance team. Also if you complain they use it against as if you're asking too much to get something fixed that wasn't your fault. The mgmt company Laramar is in Chicago so they don't what's… See More >
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                anonymous

                Resident 2019

                11/12/2019

                Do not rent here- it is not worth your time or money!!!! This is the first time that I have ever had an experience this poor and my first time ever leaving a negative review but if I am able to save one person from… See More >
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                  anonymous

                  Resident 2012 - 2018

                  7/20/2018

                  I moved in quite some time ago with family. Loved it so much, I moved into a different apartment by myself! Grounds are always beautiful in the Spring/Summer and neighbors are nice. Staff is always welcoming and helpful when I have an issue. Maintenance is… See More >
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                    anonymous

                    Resident 2016 - 2018

                    5/1/2018

                    Stay as far away from here as you can. Ever since new management took over a little over a year ago I believe it is now, this place has gone extremely downhill. I am going to be truthful, if you have to deal with maintenance,… See More >
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                      anonymous

                      Resident 2017

                      2/3/2017

                      I hope you like lots of roommates - especially the six-legged variety. We have had challenges with them hogging the bathroom and are trying to work out a solution with them so we, the ones who are actually paying the bills, get preferential treatment. Hopefully… See More >

                        Updated Review

                        Review Author Icon

                        cashflash2

                        Resident 2009 - 2016

                        12/16/2016

                        We have been residents here since 2009 and at this point extremely disappointed! New management company again and it seems that they are invisible. Not to mention the lack of notifying residents about any changes. Poor job on snow removal in parking lot, sidewalks etc.… See More >
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                          Resident 284014

                          Verified Resident 2014 - 2016

                          11/18/2016

                          I love my apartment complex. The landscape and amenities are gorgeous. I think that the gym could be a little bigger, but otherwise, its so peaceful. The lake, fireplace, and family grill are great when having friends over! I also love that there are only… See More >
                            Review Author Icon

                            Resident 283091

                            Verified Resident 2016

                            11/14/2016

                            Brook Run is a great apartment in a great area. Most of the apartments are newly renovated so you are getting a fairly new apartment when you move in. I live in a 1 bedroom which is fairly small but the floor plan is pretty… See More >
                              Manager

                              11/14/2016

                              Brook Run Apartments and Townhomes
                              Thank you for taking the time to complete our survey, We know that your time is valuable and is individuals like you that help us to improve our product if need be. May you have a very nice day, Sincerely, Brook Run Management
                              Review Author Icon

                              Resident 283069

                              Verified Resident 2015 - 2016

                              11/14/2016

                              I love all the social events. The office staff is always willing to help. I love seeing Kelly and her energy is always great. I enjoy the pool and the amenities the complex has to offer. I feel safe around the community and especially… See More >
                                Manager

                                11/14/2016

                                Brook Run Apartments and Townhomes
                                We know your time is valuable and we appreciate you taking the time to complete our survey. May you have a great day. Sincerely, Brook Run Management
                                Review Author Icon

                                Resident 282665

                                Verified Resident 2015 - 2016

                                11/10/2016

                                Overall, I have no major complaints with the community. What interaction I have had with the office they have always been friendly and helpful. The complex is fairly updates, really nice outdoor facilities for summer. Neighbors are friendly and inviting. The only downfall is you… See More >
                                  Manager

                                  11/14/2016

                                  Brook Run Apartments and Townhomes
                                  Thank you for taking the time to add your comment. We appreciate all feedback as it helps us to grow and understand our residents needs. May you have a nice day, Sincerely, Brook Run Management,
                                  Review Author Icon

                                  Resident 282431

                                  Verified Resident 2014 - 2016

                                  11/9/2016

                                  I came to Brook Run and fell in love with the complex / people. I moved in the very next day. I loved my 2 bedroom apartment, but with 2 kids I was happy to move into my town home. When it… See More >
                                    Manager

                                    11/10/2016

                                    Brook Run Apartments and Townhomes
                                    Thank you very much for taking the time to complete this survey. We know your time is valuable and we welcome you to our community. Cordially, Brook Run Management
                                    Review Author Icon

                                    Resident 280662

                                    Verified Resident 2015 - 2016

                                    11/2/2016

                                    My experience has been good overall. I would say the value of the complex is average, not great. I enjoy using the fitness center within the community, but if there is more than one other resident in there it feels overcrowded. … See More >
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                                      Resident 280471

                                      Verified Resident 2016

                                      11/1/2016

                                      Only lived in for 2 months, pretty good so far. Everyone is pretty quite and nice, Neighbors keep to themselves. Fine with but not ideal. Landscaping is pretty, with the pond and streams. Really do not like how there's no over head lighting in the… See More >
                                        Manager

                                        11/2/2016

                                        Brook Run Apartments and Townhomes
                                        Thank you so much for taking the time to complete our survey. We know your time is valuable. It is individuals like you that help us improve our product when needed. We are wondering in reference to what was your comment "Fine with but not ideal". Cordially, Brook Run Management team.
                                        Review Author Icon

                                        Resident 280352

                                        Verified Resident 2015 - 2016

                                        11/1/2016

                                        I have enjoyed living at Brook Run Apartments over the past year. The staff has always been friendly and helpful in assisting with issues that may occur and are more than willing to answer questions in a timely manner. I personally was drawn to the… See More >
                                          Review Author Icon

                                          Resident 32680

                                          Verified Resident 2015 - 2016

                                          11/1/2016

                                          Good place to live. Service fee for online rent payment could be removed by the management.Maintenance service is fast. Maintenance service men can have better attitude towards the renters.Rent hikes are around 50 dollars per year and the hike are not fair enough when compared… See More >
                                            Manager

                                            11/1/2016

                                            Brook Run Apartments and Townhomes
                                            We are grateful for your comments. We know your time is valuable and all information provided allows to better understand our current residents as well as future prospective residents. Cordially, Brook Run Management Team,
                                            Review Author Icon

                                            Resident 280151

                                            Verified Resident 2015 - 2016

                                            10/31/2016

                                            Brook Run is a wonderful, well-maintained community. Great value for your money. Beautiful grounds and facilities. Highly recommend to young professionals and young families. Have thoroughly enjoyed my time at Brook Run for the last two years!

                                              Review Author Icon

                                              Resident 280009

                                              Verified Resident 2015 - 2016

                                              10/31/2016

                                              Brook Run is a great community to live in. Updated, clean, great community and maintenance staff. Every maintenance request is completed by the time we get home from work without a trace. We haven't had any issues in our time living here. The only reason we… See More >
                                                Manager

                                                11/1/2016

                                                Brook Run Apartments and Townhomes
                                                Thank you very much for taking the time to complete our survey. We know your time is valuable and all comments are welcomed as they help us to analyze and improve our product if necessary for current residents as well as future prospective residents. Cordially, Brook Run Management Team
                                                Review Author Icon

                                                Resident 278857

                                                Verified Resident 2016

                                                10/24/2016

                                                Excellent Apartment Community ! Lovely Staff and Maintenance.. Ready to help out. Good community in the Arlington Area .If you are looking for a compact home with all facilities good management and lot this is a good choice ! Lot many of my friends who… See More >
                                                  Manager

                                                  10/24/2016

                                                  Brook Run Apartments and Townhomes
                                                  We know your time is valuable and we are grateful that you have taken the time to review us. It is residents like you that allows us to grow in holistic manner. Cordially, Brook Run Management
                                                  Review Author Icon

                                                  Resident 278460

                                                  Verified Resident 2016

                                                  11/9/2016

                                                  I love the apartment. The community quiet and clean. Friendly neighbors. I couldn't be more happy to live here. The staff is very friendly and helpful. I never been so satisfied and happy anywhere I had rented before. Made a great decision..

                                                    Manager

                                                    10/24/2016

                                                    Brook Run Apartments and Townhomes
                                                    We can't thank you enough for your response. We know your time is valuable and it is residents like you to help us in maintaining our growth and exposure to all who may be looking for that perfect home. Cordially, Brook Run Management,

                                                    Features & Amenities

                                                    Laundry
                                                    • Full Size and Washer and Dryer in Select Homes
                                                    Parking
                                                    • Garage
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $30. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $20. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioner
                                                    • Balcony or Patio
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Complimentary Coffee Service
                                                    • Convenient to Public Transportation
                                                    • DishWasher
                                                    • Fitness Center
                                                    • Forte Fitness Discount
                                                    • Furniture Discounts Available
                                                    • Granite Countertops
                                                    • Grilling Area
                                                    • Kitchen Islands
                                                    • Large Closets
                                                    • Microwave
                                                    • Monthly Resident Events
                                                    • Move-in Satisfaction Guarantee
                                                    • On-Site Maintenance
                                                    • Outdoor Patio
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Professional Management
                                                    • Smoke Free Community
                                                    • Solid Surface Flooring
                                                    • Stainless Steel Appliances
                                                    • Vaulted Ceilings
                                                    • Walk In Closets
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                                                    Leasing

                                                    Welcome to Brook Run Apartments and Townhomes Brook Run Apartments in Arlington Heights sits in a charming neighborhood - the perfect location to escape from the hustle and bustle of everyday life. Picturesque water views accentuated by beautiful, well-maintained landscaping, create a comfortable atmosphere of resort style living. Residents enjoy an onsite fitness center, grilling area, outdoor fireplace and beautiful swimming pool with cabanas. Brook Run is located just 20 minutes from O'Hare. Restaurants, entertainment and the Metro are just minutes away. At Brook Run, we offer a modern living alongside the many attractions Chicago's northwest suburbs have to offer. Contact us today to schedule a property tour!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Tuesday: 09:00 AM - 06:00 PM
                                                    • Wednesday: 10:00 AM - 06:00 PM
                                                    • Thursday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    The Laramar Group

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Brook Run Apartments and Townhomes Rated?
                                                    Based on 129 number of votes by renters, Brook Run Apartments and Townhomes is currently rated 4.1 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Brook Run Apartments and Townhomes?
                                                    Brook Run Apartments and Townhomes is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Brook Run Apartments and Townhomes is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Brook Run Apartments and Townhomes?
                                                    Brook Run Apartments and Townhomes is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Brook Run Apartments and Townhomes?
                                                    Brook Run Apartments and Townhomes is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Brook Run Apartments and Townhomes is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Brook Run Apartments and Townhomes?
                                                    Brook Run Apartments and Townhomes is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Who manages Brook Run Apartments and Townhomes?
                                                    The Laramar Group
                                                    What is the pet policy at Brook Run Apartments and Townhomes?
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $20
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 1.5 Baths
                                                    What is the move-in special?
                                                    Now offering in-person tours. Walk-ins welcome. Virtual touring options are available as well. Contact us today to schedule a tour!

                                                    Check Availability

                                                    Brook Run Apartments and Townhomes

                                                    March 2024

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                                                    Brook Run Apartments and Townhomes is a 665 - 1,248 sq. ft. apartment in Arlington Heights in zip code 60004. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,273 - $2,399. Nearby cities include Rolling Meadows, Mt. Prospect, Palatine, Mount Prospect, and Wheeling.

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