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Resident • 2019 Not Recommended
Reviewed 11/12/2019
Do not rent here- it is not worth your time or money!!!! This is the first time that I have ever had an experience this poor and my first time ever leaving a negative review but if I am able to save one person from living… See More
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Resident • 2012 - 2018 Recommended
Reviewed 07/20/2018
I moved in quite some time ago with family. Loved it so much, I moved into a different apartment by myself! Grounds are always beautiful in the Spring/Summer and neighbors are nice. Staff is always welcoming and helpful when I have an issue. Maintenance is quick… See More
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Resident • 2016 - 2018 Not Recommended
Reviewed 05/01/2018
Stay as far away from here as you can. Ever since new management took over a little over a year ago I believe it is now, this place has gone extremely downhill. I am going to be truthful, if you have to deal with maintenance, they… See More
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Resident • 2017 Not Recommended
Reviewed 02/03/2017
I hope you like lots of roommates - especially the six-legged variety. We have had challenges with them hogging the bathroom and are trying to work out a solution with them so we, the ones who are actually paying the bills, get preferential treatment. Hopefully they… See More
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cashflash2 • Resident • 2009 - 2016 Not Recommended
Reviewed 12/16/2016
We have been residents here since 2009 and at this point extremely disappointed! New management company again and it seems that they are invisible. Not to mention the lack of notifying residents about any changes. Poor job on snow removal in parking lot, sidewalks etc. We… See More
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Verified Resident 284014 • 2014 - 2016 Recommended
Reviewed 11/18/2016
I love my apartment complex. The landscape and amenities are gorgeous. I think that the gym could be a little bigger, but otherwise, its so peaceful. The lake, fireplace, and family grill are great when having friends over! I also love that there are only 4… See More
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Verified Resident 283069 • 2015 - 2016 Recommended
Reviewed 11/14/2016
I love all the social events. The office staff is always willing to help. I love seeing Kelly and her energy is always great. I enjoy the pool and the amenities the complex has to offer. I feel safe around the community and especially enjoy that… See More
Brook Run Apartments and Townhomes Manager11/14/2016
We know your time is valuable and we appreciate you taking the time to complete our survey. May you have a great day. Sincerely, Brook Run Management
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Verified Resident 283091 • 2016 Recommended
Reviewed 11/14/2016
Brook Run is a great apartment in a great area. Most of the apartments are newly renovated so you are getting a fairly new apartment when you move in. I live in a 1 bedroom which is fairly small but the floor plan is pretty open… See More
Brook Run Apartments and Townhomes Manager11/14/2016
Thank you for taking the time to complete our survey, We know that your time is valuable and is individuals like you that help us to improve our product if need be. May you have a very nice day, Sincerely, Brook Run Management
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Verified Resident 282665 • 2015 - 2016 Recommended
Reviewed 11/10/2016
Overall, I have no major complaints with the community. What interaction I have had with the office they have always been friendly and helpful. The complex is fairly updates, really nice outdoor facilities for summer. Neighbors are friendly and inviting. The only downfall is you pay… See More
Brook Run Apartments and Townhomes Manager11/14/2016
Thank you for taking the time to add your comment. We appreciate all feedback as it helps us to grow and understand our residents needs. May you have a nice day, Sincerely, Brook Run Management,
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Verified Resident 282431 • 2014 - 2016 Recommended
Reviewed 11/09/2016
I came to Brook Run and fell in love with the complex / people. I moved in the very next day. I loved my 2 bedroom apartment, but with 2 kids I was happy to move into my town home. When it comes to building /… See More
Brook Run Apartments and Townhomes Manager11/10/2016
Thank you very much for taking the time to complete this survey. We know your time is valuable and we welcome you to our community. Cordially, Brook Run Management
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Verified Resident 280662 • 2015 - 2016 Recommended
Reviewed 11/02/2016
My experience has been good overall. I would say the value of the complex is average, not great. I enjoy using the fitness center within the community, but if there is more than one other resident in there it feels overcrowded. The space within the units… See More
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Verified Resident 32680 • 2015 - 2016 Recommended
Reviewed 11/01/2016
Good place to live. Service fee for online rent payment could be removed by the management.Maintenance service is fast. Maintenance service men can have better attitude towards the renters.Rent hikes are around 50 dollars per year and the hike are not fair enough when compared to… See More
Brook Run Apartments and Townhomes Manager11/01/2016
We are grateful for your comments. We know your time is valuable and all information provided allows to better understand our current residents as well as future prospective residents. Cordially, Brook Run Management Team,
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Verified Resident 280352 • 2015 - 2016 Recommended
Reviewed 11/01/2016
I have enjoyed living at Brook Run Apartments over the past year. The staff has always been friendly and helpful in assisting with issues that may occur and are more than willing to answer questions in a timely manner. I personally was drawn to the wonderful… See More
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Verified Resident 280471 • 2016 Recommended
Reviewed 11/01/2016
Only lived in for 2 months, pretty good so far. Everyone is pretty quite and nice, Neighbors keep to themselves. Fine with but not ideal. Landscaping is pretty, with the pond and streams. Really do not like how there's no over head lighting in the bedrooms… See More
Brook Run Apartments and Townhomes Manager11/02/2016
Thank you so much for taking the time to complete our survey. We know your time is valuable. It is individuals like you that help us improve our product when needed. We are wondering in reference to what was your comment "Fine with but not ideal". Cordially, Brook Run Management team.
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Verified Resident 280009 • 2015 - 2016 Recommended
Reviewed 10/31/2016
Brook Run is a great community to live in. Updated, clean, great community and maintenance staff. Every maintenance request is completed by the time we get home from work without a trace. We haven't had any issues in our time living here. The only reason we… See More
Brook Run Apartments and Townhomes Manager11/01/2016
Thank you very much for taking the time to complete our survey. We know your time is valuable and all comments are welcomed as they help us to analyze and improve our product if necessary for current residents as well as future prospective residents. Cordially, Brook Run Management Team
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Verified Resident 280151 • 2015 - 2016 Recommended
Reviewed 10/31/2016
Brook Run is a wonderful, well-maintained community. Great value for your money. Beautiful grounds and facilities. Highly recommend to young professionals and young families. Have thoroughly enjoyed my time at Brook Run for the last two years!
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Verified Resident 278857 • 2016 Recommended
Reviewed 10/24/2016
Excellent Apartment Community ! Lovely Staff and Maintenance.. Ready to help out. Good community in the Arlington Area .If you are looking for a compact home with all facilities good management and lot this is a good choice ! Lot many of my friends who visited… See More
Brook Run Apartments and Townhomes Manager10/24/2016
We know your time is valuable and we are grateful that you have taken the time to review us. It is residents like you that allows us to grow in holistic manner. Cordially, Brook Run Management
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Verified Resident 278460 • 2016 Recommended
Reviewed 10/21/2016
I love the apartment. The community quiet and clean. Friendly neighbors. I couldn't be more happy to live here. The staff is very friendly and helpful. I never been so satisfied and happy anywhere I had rented before. Made a great decision..
Brook Run Apartments and Townhomes Manager10/24/2016
We can't thank you enough for your response. We know your time is valuable and it is residents like you to help us in maintaining our growth and exposure to all who may be looking for that perfect home. Cordially, Brook Run Management,
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Verified Resident 276105 • 2016 Recommended
Reviewed 10/07/2016
I rented this apartment few months ago and still like the same. Friendly management and prompt maintenance are definitely above satisfactory level. So far no issue faced with parking space availability or cleanliness on walk ways. Ponds are maintained well and gives a nice view from… See More
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Resident • 2013 - 2016 Not Recommended
Reviewed 10/03/2016
Stay away! The place has completely gone down hill. The office staff is completely unprofessional and have no idea what they are doing. The place is overpriced, the neighbors are horrible, crime is an issue. My daughter's brand new bike was stolen right from the front… See More
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Verified Resident 273532 • 2013 - 2016 Not Recommended
Reviewed 09/23/2016
I am extremely unhappy with this form because I do not wish to discuss my experience at this community. I think it is wrong of you to force me to write about it when I do not want to . Making me discuss community affairs when… See More
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Verified Resident 271497 • 2016 Recommended
Reviewed 09/15/2016
The lease signing process with staff member was less than pleasant and unprofessional. The staff member was not organized, did not seem prepared, and lacked knowledge. This staff member did not go through additional fees and claimed that they weren't any until I asked what the… See More
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Verified Resident 255142 • 2014 - 2016 Recommended
Reviewed 07/21/2016
Nice community, plenty of parking. Nice pool and club house. Quiet community with nice, friendly people. Maintenance staff is prompt in completing repairs and are very receptive to your needs and repair issues. I have found it to be a very enjoyable place to live.
Brook Run Apartments and Townhomes Manager07/22/2016
We know your time is valuable and we want to Thank you for taking the time to rate us. Feel free to reach out to us at anytime should you need any assistance., Cordially, Claudio Ruiz Property Manager
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Verified Resident 249506 • 2014 - 2016 Recommended
Reviewed 06/29/2016
I have really loved living at Brook Run. Very friendly and responsive staff. They keep the community clean and well groomed. It's very pet friendly which I appreciate. They offer many activities and have a very strong sense of community. I would highly recommend Brook Run… See More
Brook Run Apartments and Townhomes Manager11/01/2016
We are grateful for your comments. We know your time is valuable and all information provided allows to better understand our current residents as well as future prospective residents. Cordially, Brook Run Management Team,
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Verified Resident 240699 • 2016 Recommended
Reviewed 05/25/2016
This is a quiet community. It's very clean and the units are very nice. Washer and dryer in the unit was a big plus! All of the residents are very nice. This is a pet-friendly community and everyone is very fastidious about cleaning up after their… See More
Brook Run Apartments and Townhomes Manager05/31/2016
Thank you for taking the time to post a review about our wonderful community. We appreciate your kind words. Have a great day!
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