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Brook Run Apartments and Townhomes


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anonymous

Resident 2016 - 2018

5/1/2018

Stay as far away from here as you can. Ever since new management took over a little over a year ago I believe it is now, this place has gone extremely downhill. I am going to be truthful, if you have to deal with maintenance, they are prompt, personable? Mediocre at best. Be aware it will take them 5-6 visits to get something fixed, I am still waiting on my freezer to actually freeze and my ice maker to work, they did credit my account 100$ though since they did not know how to fix it, how about replacing it? (Nope!) The office has been better on returning calls. Parking is ridiculous! You have to pay a fee if you want to park in front of your building like we are in Chicago, you also have a fee that you have to pay for your trash to be taken, even if you take your own trash out, and no it's not a village fee, that's on top of your trash water bill. Total fees for the parking and trash 110$ on top of your rent and utilities. The pool is nice, but if you want to use the community grill half the burners don't Work! The office hours are a joke if you need to contact the office, the door is locked half the time, they don't carry portable phones forcing you to leave a message! Almost my entire building has moved out! Every single one of my neighbors had complaints. You will be doing yourself a horrible disservice by moving in here. They will not give you any deposit back despite the great care you take of your apartment. Also, be cautious of you and your children's safety bc there are some sketchy characters around here, thank goodness for the Arlington heights PD that roll around here quite frequently!

    Review 10 out of 125

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    Brook Run Apartments and Townhomes

    March 2024

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