Review History for snowlock

Orion Arlington Lakes


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snowlock

Resident 2006 - 2009

12/29/2009

I've lived in the Mansions for just under 4 years now. I will be moving out at the end of my current lease mostly because of many issues. - My neighbor was living in an apartment where the heat was on constantly (set at 73) and the temperature in her living room was only 55 and the kitchen was 50. The maintenance people told her the temps and then the complex could (or would) not fix the problem so they offered to move her if she signed a new lease. After much complaining and a few weeks of time they finally allowed her to move but didn't offer her any help or break in her rent to account for the issue caused by their building leaking. - I complained about something to maintenance and the next day they dropped off a bill for insufficient funds from 6 MONTHS earlier. It took me 2 weeks and multiple calls / visits to the bank and faxes from the bank before they agreed to remove the fee because I never went insufficient. The fact that they had taken my rent out twice in July and then refunded it a week later (according to their own records) was apparently NOT enough to prove that I had the money in my account. - Toilet has backed up a few times per year I've been here. - Shower floor has some stain which no amount of scrubbing has been able to clear. - Sometimes you can smell the cooking of the apartment above you. Don't move here. Things used to be MUCH better. Up until earlier this year even I would have given a positive review. The last 6 months things have been changing. I'm not sure if this is due to new management, new employees, or some other reason but I would DEFINITELY not recommend this apartment to anybody!!!!!
    Manager

    12/30/2020

    Orion Arlington Lakes
    Snowlock, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

    Review 20 out of 26

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