Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 90% |
Average time to respond to reviews | 14.1 days |
Waterford Place Apartments
313 West Happfield Drive
Arlington Heights, IL 60004
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 90% |
Average time to respond to reviews | 14.1 days |
Hello! Thank you so much for your positive comments about Waterford Place Apartments! Our team works really hard to ensure our residents still have a sense of community and feel included during these unprecedented times. We are always open to resident feedback and ideas to enhance your experience. As 2021 kicks off we'd love to hear what events our residents would like to be a part of. If you have any ideas- let us know =) Have a great day & enjoy this warmer weather! Best, Jessica O.
Hi there, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Waterford Place Apartments. Thank you, and have a fantastic day!
Hi there, Thank you so much for your positive comments about Waterford Place Apartments! We appreciate your feedback.
Good afternoon, Thank you for taking the time to share your feedback! If you are experiencing issues w/ deliveries, please contact the office so we can help troubleshoot any carrier issues. We may have some tips you can use to better assist going forward. Also, feel free to contact us about the water bill- pending the apartment size and occupancy count in the home the avg. monthly bill can range anywhere from $25-50/per month. Anything beyond that I would be interested in diving deeper into the billing to see if there is an issue we can help resolve. We are always here to help if you have any questions. Hope to hear from you soon- if we do not hear form you by the new year... Have a safe & happy New Year. Best, Jessica O.
Good afternoon, Thank you for taking the time to share your experience. Jessica is amazing and really goes above and beyond to ensure you have the best experience. I will be sure to pass your kind words to both her and the maintenance team! If ever you need anything, please do not hesitate to call. Have a happy & safe New Year! Best- Jessica O. (P.S. I am not just saying she's amazing b/c we share the same name LOL)
Hello, It's experiences like yours that really keep us motivated! Thank you for sharing this amazing feedback.
Hi, Thank you so much for your positive comments about Waterford Place Apartments! We are so glad you have had such a great experience.
Hello, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Waterford Place Apartments. Thank you for these kind words!
Good afternoon, Thank you for taking the time to share your experience here at Waterford Place! Although, the fence belongs to Buffalo Ridge, we are currently working with a few of our vendors in regards to repairs for the down areas of their fence line. We thank you for your patience has we work with our vendors to resolve this concern. Please feel free to contact the office should you have any questions. Best, Jessica O.
Hi there, thank you for your kind words and this wonderful review! We are so glad you enjoy our community!
Hello, Thank you so much for your positive comments about Waterford Place Apartments! I will be sure to pass your feedback on to the maintenance team. Have a great day! Jessica O.
Hello, Thanks for your praise and kind comments about our team. We are so glad you enjoy living at our community!
Hello, We are so happy to read such a great review about Waterford Place Apartments! Thank you for choosing our community as your home!
Hello, We really appreciate your feedback! Thank you for sharing your review!
Hi, Thank you so much for your positive comments about Waterford Place Apartments! We are always happy to hear such great things about our community.
Hello, We are very happy we could provide you with a positive experience! Thank you for sharing your great feedback about our staff!
Hello, Your wonderful comments and rating mean a lot to us. Thank you for your feedback!
Hi, We are very happy to have provided you with such a positive experience! Thank you for sharing!
Hello! We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I know we've had a couple vendors out in regard to the ceiling/window leaks... Please give me a call tomorrow morning and let's get these concerns resolved. Best, Jessica
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Thank you for your kind review. Your feedback is crucial to our growth. Please contact our office to further discuss any concerns. Thank you for making Waterford Place your home. Susan Finegan, ARM Community Manager
$1,354
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Studio
$1,312
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1 Bedroom
$1,271
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2 Bedrooms
$2,095
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2 Bedrooms
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Waterford Place Apartments