What are noise levels like at Waterford Place Apartments?

The community is rated 3.9/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Waterford Place Apartments?

The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How safe is Waterford Place Apartments?

The community is rated 4.6/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.6/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 90% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 14.1 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for Waterford Place Apartments, Arlington Heights, IL

Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.6
Office Staff	4.7
Maintenance	4.6
Neighborhood	4.8
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	20

Manager's Review Engagement

Percentage of reviews responded to	90%

Manager's Review Reply Time

Average time to respond to reviews	14.1 days

Ratings & Reviews (104 Reviews)

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Verified Resident 876887 • vrp • 2017 - 2020

03/01/2021

Living in Waterford Place has been the best place that I have ever lived at. The staff and the maintenance staff are incredibly talented, kind and courteous. They treat you with respect and when they say they are going to do some thing, they do it.… See More

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Verified Resident • vrp • 2000 - 2020

02/24/2021

We are living in unpecedented times and living here at Waterforford Place lets you know that a Community helps you immensely in times like these. The Staff here does an exceptional job in creating a community through different means even in this difficult times. The use… See More

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Waterford Place Apartments Manager

02/24/2021

Hello! Thank you so much for your positive comments about Waterford Place Apartments! Our team works really hard to ensure our residents still have a sense of community and feel included during these unprecedented times. We are always open to resident feedback and ideas to enhance your experience. As 2021 kicks off we'd love to hear what events our residents would like to be a part of. If you have any ideas- let us know =) Have a great day & enjoy this warmer weather! Best, Jessica O.

Verified Resident • vrp • 2018 - 2020

01/29/2021

Great family and pet friendly place to live. Office and maintenance teams are responsive and friendly. They are on top of keeping our community safe with pandemic and also grounds are also kept clean during all seasons.

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Waterford Place Apartments Manager

02/01/2021

Hi there, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Waterford Place Apartments. Thank you, and have a fantastic day!

Verified Resident • vrp • 2013 - 2020

Updated Review

01/26/2021

This is a great community to live in. People are friendly and the location is great- close to stores, parks, gyms and etc. The rent is also fair in comparison to other properties in the area. I recommend living here.

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Waterford Place Apartments Manager

01/26/2021

Hi there, Thank you so much for your positive comments about Waterford Place Apartments! We appreciate your feedback.

2 Previous Reviews· Last 09/10/2020

Verified Resident • vrp • 2020

12/29/2020

Community is great. Quite and safe. A lot of parking space. Very accessible on store neary by. But the wall is so thin. Package more often misplaced by the delivery service provider. Water bill is high which is some apartment are considered free.

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Waterford Place Apartments Manager

01/11/2021

Good afternoon, Thank you for taking the time to share your feedback! If you are experiencing issues w/ deliveries, please contact the office so we can help troubleshoot any carrier issues. We may have some tips you can use to better assist going forward. Also, feel free to contact us about the water bill- pending the apartment size and occupancy count in the home the avg. monthly bill can range anywhere from $25-50/per month. Anything beyond that I would be interested in diving deeper into the billing to see if there is an issue we can help resolve. We are always here to help if you have any questions. Hope to hear from you soon- if we do not hear form you by the new year... Have a safe & happy New Year. Best, Jessica O.

Verified Resident • vrp • 2020

12/29/2020

Jessica was super helpful with all move in and leasing processes! She responded quickly to my emails and calls and was very professional, friendly and knowledgeable. Maintenance was quick to respond to issues despite being limited by covid.

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Waterford Place Apartments Manager

01/11/2021

Good afternoon, Thank you for taking the time to share your experience. Jessica is amazing and really goes above and beyond to ensure you have the best experience. I will be sure to pass your kind words to both her and the maintenance team! If ever you need anything, please do not hesitate to call. Have a happy & safe New Year! Best- Jessica O. (P.S. I am not just saying she's amazing b/c we share the same name LOL)

Verified Resident • vrp • 2020

Updated Review

12/19/2020

Very happy here, staff is nice, maintenence is friendly (and repairs things quickly) and noise level isnt too bad. Ive met some lovely neighbors here too! Very happy to be here at Waterford Place apartments

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Waterford Place Apartments Manager

01/10/2021

Hello, It's experiences like yours that really keep us motivated! Thank you for sharing this amazing feedback.

Previous Review

· 09/10/2020

Verified Resident • vrp • 2020

12/15/2020

Office has friendly staff, always willing to work with your needs. Requests made are always received and completed in a timely manner, clean and quiet neighborhood. Very pet friendly with good amenities. Taken a positive approach during the pandemic to reassure community is safe and precautions… See More

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Waterford Place Apartments Manager

12/21/2020

Hi, Thank you so much for your positive comments about Waterford Place Apartments! We are so glad you have had such a great experience.

Verified Resident • vrp • 2019 - 2020

12/15/2020

The staff at Waterford goes about and beyond to make your living experience as pleasant as possible. Extremely friendly and have great communication. The maintenance team is always completing work orders in a timely matter.

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Waterford Place Apartments Manager

12/21/2020

Hello, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Waterford Place Apartments. Thank you for these kind words!

Verified Resident 841856 • vrp • 2020

11/10/2020

Wonderful leasing staff, wonderful community. I wish there was a bike rack outside of my building, also there is a part of the fence next to Buffalo ridge that is destroyed and there are huge holes that people cross through and people from that community bring… See More

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Waterford Place Apartments Manager

11/11/2020

Good afternoon, Thank you for taking the time to share your experience here at Waterford Place! Although, the fence belongs to Buffalo Ridge, we are currently working with a few of our vendors in regards to repairs for the down areas of their fence line. We thank you for your patience has we work with our vendors to resolve this concern. Please feel free to contact the office should you have any questions. Best, Jessica O.

Verified Resident 825864 • vrp • 2019 - 2020

09/29/2020

Its a good community. I like the layout of my apartment. Everything around me is easily accessible, including restaurants, schools, etc. I find that the staff is very accommodating, usually in office and able to take my calls.

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Waterford Place Apartments Manager

09/29/2020

Hi there, thank you for your kind words and this wonderful review! We are so glad you enjoy our community!

Verified Resident 823961 • vrp • 2017 - 2020

09/27/2020

I've lived here for 3 years so far. It's clean, staff is friendly, maintenance is phenomenal. I do wish there were assigned parking spaces. I can't comment on the amenities as i have never used them but it is something that attracted me to this complex… See More

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Waterford Place Apartments Manager

09/29/2020

Hello, Thank you so much for your positive comments about Waterford Place Apartments! I will be sure to pass your feedback on to the maintenance team. Have a great day! Jessica O.

Verified Resident 820581 • vrp • 2019 - 2020

09/19/2020

I really enjoy living at Waterford Place Apartments. The staff is friendly and does a great job communicating all updates and news about the complex and within the community. The amenities are nice and it's a perfect place if you have pets.

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Waterford Place Apartments Manager

09/22/2020

Hello, Thanks for your praise and kind comments about our team. We are so glad you enjoy living at our community!

Verified Resident 809229 • vrp • 2020

08/30/2020

Waterford Place Apartments is a great place to live. The community is very nice and friendly and the staff are always helpful and commutative. As soon we visited the apartments it already felt like home and was a great fit to everything we were searching for.… See More

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Waterford Place Apartments Manager

08/31/2020

Hello, We are so happy to read such a great review about Waterford Place Apartments! Thank you for choosing our community as your home!

Verified Resident 808398 • vrp • 2019 - 2020

08/27/2020

Office staff are wonderful and helpful. Maintenance workers are always neat and clean, and always respect my wishes to remove their shoes or use shoe covers when entering my unit. The building complex in general is a nice quiet area with friendly Neighbors.

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Verified Resident 792849 • vrp • 2017 - 2020

07/18/2020

Clean and professionally maintained community in the suburbs. Apartments are older from the 1980s and need to be updated and renovated instead of just repairing. Aside from that great quiet community, professional staff and decent location.

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Waterford Place Apartments Manager

07/20/2020

Hello, We really appreciate your feedback! Thank you for sharing your review!

Verified Resident 792536 • vrp • 2019 - 2020

07/17/2020

Lovely apartments with everything you could want! Courteous staff, efficient maintenance, and pet friendly! Apartments include dishwasher, laundry room with washer/dryer (full size), some have fireplaces, and they have lovely, well kept grounds and paths to walk your pets.

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Waterford Place Apartments Manager

07/20/2020

Hi, Thank you so much for your positive comments about Waterford Place Apartments! We are always happy to hear such great things about our community.

Verified Resident 782182 • vrp • 2020

06/21/2020

Overall, we are very happy with Waterford. They made our move-in very easy during these unprecedented times! We had to sign our lease while under state quarantine and Kari couldnt have made it easier. Everything was explained and all our questions were always answered timely. As… See More

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Waterford Place Apartments Manager

06/24/2020

Hello, We are very happy we could provide you with a positive experience! Thank you for sharing your great feedback about our staff!

Verified Resident 770860 • vrp • 2020

05/21/2020

My fiancée and I love living with this community. Everyone has been very professional and helpful with any issues we have. Our only complaint would be that we lack bushes in the front of our town home by our patio. The lack of landscaping has led… See More

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Waterford Place Apartments Manager

05/22/2020

Hello, Your wonderful comments and rating mean a lot to us. Thank you for your feedback!

Verified Resident 768145 • vrp • 2020

05/12/2020

Although I had to move-in during the pandemic, the management at Waterford Place has been very kind and prompt with any needs I had. Maintenance also helped with any issues within the apartment with safe procedures. I'm looking forward to using the amenities once they are… See More

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Waterford Place Apartments Manager

05/19/2020

Hi, We are very happy to have provided you with such a positive experience! Thank you for sharing!

Resident • 2018 - 2019

07/18/2019

I like the area, amenities and all the events that we have. The staff is nice and fast to respond BUT ... My major disappointment is the noise and maintenance. I hear my upstairs neighbors daughter throw terrible tantrums day and night, whether it's past midnight… See More

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Waterford Place Apartments Manager

07/18/2019

Hello! We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I know we've had a couple vendors out in regard to the ceiling/window leaks... Please give me a call tomorrow morning and let's get these concerns resolved. Best, Jessica

bralsa • Former Resident • 2016 - 2019

04/09/2019

I feel it incumbent upon me to shed light on Waterford's shady business practices. To provide some context, I lived at Waterford for about 3 years, was never late with rent, kept an impeccably clean apartment, and was not noisy. In other words, I was a… See More

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skilion2217 • Resident • 2016

06/28/2016

Ingrid~ our leasing agent is AWESOME!! She is one of the main reasons we decided on this location. The maintenance staff are extremely friendly and prompt! The amenities are fabulous, grills, indoor/ outdoor pool, nice gym, washer , dryer full size, dishwasher, all new upgrades! I… See More

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Waterford Place Apartments Manager

10/03/2018

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Resident • 2016

03/05/2016

Great place and no issues. Looked for several months before deciding on Waterford. In unit laundry is a huge plus for me. Ingrid and Teri were fantastic and helpful through the process. No complaints!

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tzafiro2 • Resident • 2015 - 2016

03/01/2016

I moved back in October to a 1bdrm apartment. My favorite part has to be the small dog park on the grounds, and how friendly the community is to animals. It's so difficult finding reasonably priced places that allow pets! Being able to take my pup… See More

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Waterford Place Apartments Manager

03/02/2016

Thank you for your kind review. Your feedback is crucial to our growth. Please contact our office to further discuss any concerns. Thank you for making Waterford Place your home. Susan Finegan, ARM Community Manager

•

Updated Review

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Waterford Place Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA

Review CountA-

Manager's Review EngagementA

Manager's Review Reply TimeB+

Ratings & Reviews (104 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Waterford Place Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

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Waterford Place Apartments Manager

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Maintenance

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Waterford Place Apartments Manager

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Maintenance

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Waterford Place Apartments Manager

Noise

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Waterford Place Apartments Manager

Noise

Maintenance

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Office Staff

Waterford Place Apartments Manager

Noise

Maintenance

Neighborhood

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Waterford Place Apartments Manager

Noise

Maintenance

Neighborhood

Safety

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Waterford Place Apartments Manager

Noise

Maintenance

Neighborhood

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Waterford Place Apartments Manager

Noise

Maintenance

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time