Hello, Tracy, and thank you for sharing your feedback with Hunters Glen. We sincerely apologize for the experience you've had. Our goal is to provide all of our residents with best in class customer service and an exceptional experience, and we are very sorry we have not been able to ensure your satisfaction. We would like to take this opportunity to follow up with you regarding your review, and share with you what our team has done to ensure these matters you've brought to our attention are addressed and resolved. Carpet is replaced at move in if the carpet is 5 years or older - otherwise, the carpet is professionally cleaned with anti-microbacterial cleaning solution. We also have several different floorplan styles and options to suit our residents needs and budgets, ranging from fully classic to fully upgraded. Appliances in our apartment homes are upgraded on an as-needed basis. Any resident who experiences concerns is encouraged to speak with us at the office, as we are more than happy to assist with addressing and resolving any requests brought to our attention. We hope sharing this information has helped, and we would be happy to speak with you personally if you have any additional, questions, or concerns. We are available at your convenience at 630-820-9399 or [email protected] We look forward to speaking with you and having the opportunity to serve you better. Thank you, Stephanie M., Property Manager