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TGM Springbrook



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Resident 2015 - 2016 Not Recommended
Reviewed 08/26/2016
Stayed in this apartment complex for a year while working in Naperville. Everything with the apartment was good including amenities. The only reason why I am giving one star is because after move out, the management stated that we had pet urine stains on our carpet when on the lease it stated we have no pets and no pets were ever in the apartment. I don't know how there can be pet urine stains on the carpet when no pets were ever in the apartment???? Before moving out we did a final walk through with management (to prevent something like this from happening) and he said the apartment was move in ready and looked very clean. In addition, before moving out we had our entire apartment professionally cleaned by a licensed housekeeping service. The only way we found out about the stain in our apartment was because management had our apartment professional carpet cleaned and they claimed during the cleaning, there were "pet urine stains" on the carpet. When we asked the management for pictures of the carpet before it was cleaned, they stated none were taken so we have no proof that there were actually any stains. The only evidence of any stains is from the invoice the carpet cleaners gave management after shampooing the carpet, of which we are now responsible for paying. I would not recommend this place to any of my friends or family if asked for where to rent apartment in Aurora/Naperville area. If anyone does plan on living here, I recommend taking pictures of everything in the apartment from move-in so that at the end no one else will get screwed over like we did. I also recommend to carefully examine the entire apartment before moving out to make sure everything in the apartment looks the same way when it was moved in or else you will get charged unnecessarily.
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TGM Springbrook

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