Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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The Legacy at Fox Valley
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Hello, Rakesh, and thank you for sharing your feedback with Legacy at Fox Valley. We would like to take this opportunity to thank you for bringing your concerns to our attention and sincerely apologize for the experience you've had. We are very sorry for any miscommunication that occurred between yourself and our team, and invite you to reach out to our community Assistant Area Director, Tracie, do discuss your concerns. Tracie can be reached at [email protected] or 312-335-2636. Thank you, Legacy at Fox Valley Management Team
Hello, and thank you for sharing your feedback with Legacy at Fox Valley. We would like to take this opportunity to sincerely apologize for the experience you've had and assure you we take all feedback regarding our community very seriously. Our team is dedicated to ensuring resident satisfaction and works diligently to provide best in class customer service; the actions you describe would not be tolerated by our onsite team or our property management company. We couple our professionalism with a commitment to proudly following all Fair Housing policies and application processes, which include background and credit checks for those who wish to make our community their home. Our team also takes reported concerns inside our resident's apartment homes very seriously, and works diligently to ensure requests are addressed and resolved both swiftly and professionally. Again, we are very sorry to hear our team did not ensure your satisfaction, and should you wish to share your experience with us personally, please, don't hesitate to reach out to us at 630-375-1300 or [email protected] Thank you, Tracie D., Executive Manager
Hello, and thank you for sharing your wonderful experience with Legacy at Fox Valley. It is such a pleasure having you as a resident with us, and we're happy to know you've been enjoying your apartment home and all the wonderful amenities and conveniences our community offers. We are happy to report requests for service inside our resident's apartment homes are addressed immediately. Emergency requests will of course remain top priority. We hope this news will improve your experience and ensure your satisfaction. We thank you for choosing to make our community your home, and we look forward to having you as a resident with us for a long time to come. If there is anything we can do for you, please, don't hesitate to call us at the office or stop in and visit us. Thank you, Legacy at Fox Valley Team
Thank you Tia, we appreciate your feedback and strive to make our residents as comfortable as possible. We will miss you and wish you the best of luck in your new position.
$1,262
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1 Bedroom
$1,906
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2 Bedrooms
Newly Renovated Apartments Now Available. Conveniently located just five minutes from Route 59, Legacy at Fox Valley offers residents newly renovated luxury apartment homes and quick accessibility to the most popular sights, sounds, and attractions of charming Aurora, Illinois. Known for award-winning hospitality and spacious one- and two-bedroom floor plans, our Aurora rentals provide a range of resort-class amenities and endless opportunities for outdoor recreation. Apartment renovations are just the beginning. Clubhouse renovations will be complete Winter 2018 and include the addition of a Luxer One package room to allow our resident's 24-hour access to their packages. Our community is also completely pet-friendly, meaning that we are more than happy to accommodate all of your four-legged friends.
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The Legacy at Fox Valley