Ratings & Prices for ReNew on York, Bensenville, IL

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	2.9
Safety	1.7
Office Staff	1.4
Maintenance	3
Neighborhood	2.6
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	6

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	6.5 days

Ratings & Reviews (109 Reviews)

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Resident • 2019 - 2020

01/12/2021

Renew on the York started off as a great experience for my family & I. When my lease was coming to an end in October they didn't allow me to renew my lease without giving an explanation. When I spoke to the property manager he told… See More

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ReNew on York Manager

01/16/2021

Thank you for sharing your experiences with us. We are sorry to hear that you were unsatisfied with our customer service. Rest assured that we will look into this incident to determine whether any changes need to be made to our policies and procedures going forward. If you would like to share additional information that may help us, please email us at [email protected]

Resident • 2012 - 2020

12/19/2020

The apartments are run down. The place is a dump. Management is non-existent. You cant engage with management. They are "locked down" because of Covid. Even if you wear a mask you cant enter their office. The apartments are old and not updated. I have counter… See More

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ReNew on York Manager

12/29/2020

Your review is disheartening to read because it does not fall in line with the high expectations we set for the living experience of our residents. We have shared your feedback with our team for internal discussion and future improvement. That said, we welcome the opportunity to discuss the ways we may enhance your time here offline. At your convenience, please email our team directly at [email protected] We look forward to restoring your confidence in our community.

Resident • 2019 - 2020

11/27/2020

So on top of no parking, noise, vandalism and people smoking IN the building, this just in from mgmt - lovely huh? ATTENTION DOG OWNERS: We have been getting frequent complaints about dog waste in the elevators of this building. We ask that all dog owners… See More

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ReNew on York Manager

12/03/2020

Thank you for your feedback. We are sorry to hear that you are not satisfied with our pet waste policies. We implement these policies to ensure a clean and comfortable atmosphere for all of our residents. If you would like to discuss your concerns further, please email us directly at [email protected]

Brandon_E316 • Resident • 2019 - 2020

09/16/2020

I still live here and there has been some good, but more bad. We like to get packages from amazon, but they don't ever take packages to the Parcel Pending lockers, but instead to the address (or someone else's, depending on the building). Once we get… See More

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ReNew on York Manager

09/23/2020

Thank you for reaching out, Brandon. We are sorry to hear you have some concerns with your packages being delivered. When you have a moment, please email [email protected] so we may gather additional information.

Resident • 2020

09/04/2020

Do not rent with this company. They are unprofessional, and have abusive billing practices. I signed an addendum to my lease lowering my move out payment by $1000. After I moved out, the $1000 reduction was not included in the move-out bill. They said that the… See More

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ReNew on York Manager

09/11/2020

We are sorry to hear that your move-out experience left you disappointed. At your earliest convenience, please reach out to us at [email protected] We would be happy to address your concerns with the fees associated with this.

Resident • 2014 - 2020

07/13/2020

Dont bother getting packages sent to your residence. EVERY SINGLE ONE STOLEN! No security cameras anywhere. You need an app to wash clothes. The app has 1.5 stars out of 5. We cant wash our clothes in our own home anymore because the app doesnt work!… See More

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ReNew on York Manager

07/18/2020

Your detailed feedback is helpful to read. We are sorry to hear that your experience has not lived up to our usual high standards. We would like to discuss your feedback about package delivery, our amenities, and facilities in greater detail. At your convenience, please email us at [email protected] We look forward to restoring your confidence in our community.

Resident • 2018 - 2019

05/25/2019

I lived here from 2018-2019. It was honestly a good experience but I witnessed a lot of things. In building 130 a woman would overdose and there would be cops and an ambulance almost every month, a woman got killed and her body was found on… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we will use this feedback to help improve upon our services.

Resident • 2013 - 2018

11/28/2018

Staff absolutely sucks. Maintenance guys are fantastic. They "offer" complimentary painting each year but never provide it. Apartment is super old and outdated (made in the 60's and never updated it). Mold growing on the window sills. When I moved out I was told I owe… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Resident • 2018

11/18/2018

I don't even know where to begin... I moved to Bensinville from a hood in the South Side of Chicago. I thought that moving here would be a great choice but I was WRONG. I moved here in March of 2018 and the staff was nice… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Resident • 2012 - 2016

08/01/2016

The apartments are not worth the price. The maintenance men are quick to fix an issue but it only last for a matter of time before the same thing or something new breaks again. The front office used to show compassion but it seems they can… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

joannne • Resident • 2014 - 2016

05/12/2016

I've been here since 2014 and have loved it! The staff is great, management staff is quick to respond and very friendly. There is a gym, garage parking, 3 pools, storage, bike storage. I could not have asked for a better location either: close to Elmhurst,… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

miechelleL • Resident • 2016

05/11/2016

Not worth the price at all! Bad noise insulation! Your neighbors always quarrel at 2 a.m., you can hear from the beginning to the ending of slamming door and crying. And at early morning, they move the heavy trash trailers all the way around the buildings.… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Joana644 • Resident • 2015

12/08/2015

I looked at numerous apartments before I found my place at York Brook. I love the location and the fact that I have a lot of space in my apartment, including a balcony. If you want a quiet unit that is in the best location in… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Charles0071 • Resident • 2014 - 2015

10/22/2015

Spacious apartments with unique floor plans, a responsive staff, along with an ideal location to get to almost anywhere in the metro area, are just a few of the benefits to making York Brook an outstanding place to call "home". We looked at many apartment communities… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

zookey • Resident • 2013 - 2015

10/19/2015

I have been here for almost 2 years, already signed my lease for another 12 month and not planning on moving anywhere. The York Brook community is the best amongst equals. Since I moved in, I had few minor problems that were taken care of in… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

anonymous • vrp • 2014 - 2015

02/28/2015

Beware of this place. It's a housing project and the maintenance men steal. The buildings themselves leave much to be desired. Old and worn carpet in the hallways. Also your "neighbors" won't hesitate to leave their nasty filthy garbage in the hallways if the trash compactor… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Resident • 2012 - 2014

01/05/2015

I lived here and was thinking about going back but quickly changed my mind. Despite of them putting a 5 day notice on my door 2 months in row when clearly I paid my rent. By the 2nd notice I had had enough and walked to… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Resident • 1998 - 2014

07/25/2014

The maintenance staff is quick on repairs and keeping complex running. The office staff lately has been lacking in checking on tenants or entering account info. Otherwise, its a great place to live. See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Kimmitzy • Prospective Resident • Visited 2013

12/25/2013

Just try to get a one bedroom for the pride on here! It clearly states $805 per month but when you get there the office people act shocked and tell you it's $899.00 plus water ($60.00 to $120.00) per month !!!!!!! This should be illegal !!!!!!!… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

judyp789 • Resident • 2013

05/28/2013

Great apartment complex! I have never had a problem withe the people in the office..they are great! Repairs are done promptly and the grounds are lovely.

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

SDT69 • Resident • 2012 - 2013

01/21/2013

Before I moved in I inquired about the noise level because my job requires me to start at different times everyday. I was told I would hear practically nothing, and that the aprtment I would be moving into has a single, working man living above me.… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Resident • 2012 - 2013

01/16/2013

York Brook staff is nice but tenants are low class! We live on 6th floor.. thought it would be nice not having upstairs but wrong!! Neighbor on one side decides to play loud music at different times of day and night. Another neighbor with kids lets… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Resident • 2012

11/04/2012

Would not recommend this place to anyone!

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Prospective Resident • Visited 2012

08/27/2012

reading all this reviews its really helpful am looking for an apartment but 51 percent doesn't say to much i think they have to put more effort in their jobs i see a lot of complains of the ladies from the office that really makes me… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

Resident • 2006 - 2011

07/23/2012

I miss Yorkbrook.apartments, the people were all so nice, my balcony was huuuuge, had 3 pools to choice from, front office ladies where so kind, for a while it was getting a lil getto, but the new property manager Linda did wonders, its all hard working… See More

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ReNew on York Manager

02/06/2020

Thank you for your review. As the new management team, we are always happy to assess our strengths and weaknesses.

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site

Parking

Covered Parking
Garage
Street Parking Available

General

24-Hour Management Availability
Additional Storage
Air Conditioner
Business Center
Cable & Satellite
Ceiling Fan
Clubhouse
Controlled Access
Credit Card Payments Accepted
Disability Access
DishWasher
Disposal
Electronic Payments Accepted
Elevator
Fitness Center
Free Weights
Gated Access
Heat
High-Speed Internet
Individual Climate Control
Large Closets
Microwave
On-Site Maintenance
On-Site Management
Package Receiving Service
Pets Allowed
Pool
Private Balcony
Private Patio
Public Transportation
Range
Refrigerator
Short Term Lease Available
Storage Space
Sundeck
View
Vintage
Water, Sewer, and Trash Included in Rent
Wheelchair Access Available
Window Coverings

Pets

Cats Allowed
Pet Limit: 2
Comments: Cats Welcome Maximum Pets per Apartment: 2Pet Fee per Pet: $300 (non refundable)Monthly Pet Rent per Pet: $25
Assisted Animal Allowed
Pet Limit: 999
Comments: Assistance animals: HUD guidelines define assistant animals as animals that serve as a reasonable accommodation for persons with disabilities" For more information on the guidelines please contact our leasing office.
Dogs Allowed
Restrictions: Breed Restrictions: Pit Bull Terrier, StaffordshireTerrier, Doberman Pinscher, Rottweiler, Presa Canarios, Akita, Alaskan Malamute, Wolf-hybrid, Mastiff, Chow Chow
Pet Limit: 2
Comments: Dogs Welcome (some breed restriction see below)Maximum Pets per Apartment: 2Pet Fee per Pet: $300 (non refundable)Monthly Pet Rent per Pet: $25

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,000 - $1,465
SQ. FT.
770
Available
Avail.
2 Units
Model
Seven 70

View Floor Plan

Price
Price
$1,130
SQ. FT.
840
Available
Avail.
N/A
Model
Eight 40

Contact Property

Price
Price
$1,220 - $1,685
SQ. FT.
872
Available
Avail.
2 Units
Model
Eight 72 Den

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,380 - $1,905
SQ. FT.
872
Available
Avail.
1 Units
Model
Eight 72

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,349 - $1,575
SQ. FT.
1,025 - 1,030
Available
Avail.
N/A
Model
Ten 30 Split

View Floor Plan

Price
Price
$1,425 - $2,190
SQ. FT.
1,025 - 1,030
Available
Avail.
2 Units
Model
Ten 30

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Now offering in-person, virtual & self-guided tours by appointment! To help stop the spread of COVID-19, face masks are required. Reach out to us today as helping you find the perfect home remains our priority!Enjoy the serenity of more than 32 acres of lush landscapes, scenic bridges and ponds at ReNew On York. Our convenient location provides easy access to the areas various golf courses, forest preserves, and OHare International Airport. Residents love to relax by one of our three pools, work out at our 24-hour fitness center or visit our Wi-Fi lounge with complimentary coffee. With renovated studio, one, and two-bedroom apartment homes, we have something for everyone! Call today to schedule your personalized tour and learn why residents love calling our community home!

Office Hours

Sunday: 11:00 AM - 04:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers (1)

Are there surveillance cameras on site?

Anonymous · March, 19 2018

No answers yet. Be the first to answer.

Frequently Asked

What are noise levels like at ReNew on York?
The community is rated 2.4/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at ReNew on York?
The community is rated 2.9/5 stars, signifying moderate satisfaction on average.

How safe is ReNew on York?
The community is rated 1.7/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood
The community is rated 2.6/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 6.5 days to their community reviews in the past year.

Who manages ReNew on York?
Trinity Property Consultants

What is the pet policy at ReNew on York?
Cats Allowed
Pet Limit: 2
Comments: Cats Welcome Maximum Pets per Apartment: 2Pet Fee per Pet: $300 (non refundable)Monthly Pet Rent per Pet: $25
Assisted Animal Allowed
Pet Limit: 999
Comments: Assistance animals: HUD guidelines define assistant animals as animals that serve as a reasonable accommodation for persons with disabilities" For more information on the guidelines please contact our leasing office.
Dogs Allowed
Restrictions: Breed Restrictions: Pit Bull Terrier, StaffordshireTerrier, Doberman Pinscher, Rottweiler, Presa Canarios, Akita, Alaskan Malamute, Wolf-hybrid, Mastiff, Chow Chow
Pet Limit: 2
Comments: Dogs Welcome (some breed restriction see below)Maximum Pets per Apartment: 2Pet Fee per Pet: $300 (non refundable)Monthly Pet Rent per Pet: $25

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths