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The Pointe at SIU

900 E. Park St., Carbondale, IL 62901
(45 Reviews)
$635 - $1,174/mo
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Floor Plans & Pricing

2 Bedrooms

2 Beds, 1 Bath

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2 Beds, 2 Baths

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3 Bedrooms

3 Beds, 2 Baths

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3 Beds, 3 Baths

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3 Beds, 3.5 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

C-

Review Ratings

Noise

1.0

Grounds

2.0

Safety

1.0

Office Staff

2.0

Maintenance

4.0

Neighborhood

2.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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The Pointe at SIU Reviews

(45)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2016 - 2023

1/2/2024

Unprofessional management

Worked there 8 years with no write up once and was let go without warning. Upon moving out, some of my things were stolen. One being my TV, mount off the wall and all. The other being a necklace belonging to my dead mother. Iā€¦Ā See More >
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    anonymous

    Resident ā€¢ 2022

    9/28/2022

    DO NOT RENT AT THE POINTE IN CARBONDALE

    If you have a maintence request, good luck. I moved in 6 weeks ago, had broken appliances and missing furniture. I reported it immediately, we have yet to have anything fixed or replaced. The pool has never worked. The manager Cymmy is a nightmare, sheā€¦Ā See More >
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      anonymous

      Resident ā€¢ 2020 - 2021

      1/22/2022

      When we moved in to our unit, it was absolutely filthy. There was paint all over the floor, trash everywhere, and the sliding glass door to the patio was shattered and the screen was ripped off. The shattered door was never fixed for the wholeā€¦Ā See More >
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        anonymous

        Resident ā€¢ 2021

        11/13/2021

        please please please do not waste your time or money renting here. it might sound redundant but i wish i read the reviews before moving in a few months ago and getting stuck in a yearlong contract. theyā€™ll show you the nicest, cleanest unit onā€¦Ā See More >
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          Llinzy97

          Resident ā€¢ 2020

          10/27/2020

          The pointe is a Fantastic place to stay, it is fully furnished, includes utilities, WiFi and free printing. The pointe also has a pool and hot tub. The staff is very friendly and comes up with events for the residents to attend. Love it hereā€¦Ā See More >
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            anonymous

            Resident ā€¢ 2020

            8/29/2020

            They will show you a very nice showroom for before signing your lease. Move in day don't be surprised that you have a filthy unit. Many residents I've talked to complained of carpets (that they expect you to clean at the end of your lease)ā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2019

              3/20/2019

              DO NOT LIVE HERE!!!!!! Management is AWFUL and so rude! Kimmy is the worst. The apartments are absolutely disgusting. When I moved in our apartment was completely trashed. If you try to get a maintenance request they won't take you seriously. The hallways are filthy.ā€¦Ā See More >
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                anonymous

                Resident ā€¢ 2018

                11/7/2018

                I would NOT recommend living in these apartments. There is trash constantly in the halls of the apartment buildings, the building constantly smell terrible, we have had a work order in for our broken microwave for over a month that still has not been resolved,ā€¦Ā See More >
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                  anonymous

                  Resident ā€¢ 2018

                  8/14/2018

                  DO NOT LIVE HERE! Worst place I have ever lived in. Not only do the managers have no idea what they are talking about you will get multiple different answers from them. I signed my lease from a friend (kimmy didn't know that) and theā€¦Ā See More >
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                    anonymous

                    Resident ā€¢ 2018

                    7/17/2018

                    To start off... I subleased from a girl for $400 a month. Not a problem at all. So happy I didn't pay full price. The hot tub and pool smell like dead animal all the time. My key fob doesn't even work at one endā€¦Ā See More >
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                      Amanda_G842

                      Resident ā€¢ 2018

                      4/4/2018

                      The staff at The pointe at SIU are phenomenal. Cymmy, bubba, and the rest of their staff are super friendly and really care about their residents! Maintenance request are taken care of immediately! This area has a gym, tanning bed, study rooms, and an amazingā€¦Ā See More >
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                        anonymous

                        Resident ā€¢ 2015 - 2017

                        12/5/2017

                        Where to start. It looks nice, the package sounds nice. When you get there, they charge you for EVERYTHING. They protect stalkers and criminals. Had many instances of being stalked/assaulted/raped on this property and none of them did a damn thing even when we didā€¦Ā See More >
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                          anonymous

                          Resident ā€¢ 2016 - 2017

                          12/4/2017

                          This place is a terrible place to live. The maintenance team never respond to your requests unless you go up there and complain. Then when you do, they have a very bad attitude. There's one maintenance guy named Bob that is extremely rude and racist.ā€¦Ā See More >
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                            anonymous

                            Resident ā€¢ 2017

                            8/27/2017

                            I inquired about moving in early (beginning of august) due to my summer class schedule witch is a common thing here in Carbondale. The manager did not want to deal with me and told me that if I move in early then i am responsibleā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2017

                              8/18/2017

                              My daughter moved in today. She had called ahead of time to make sure the apartment would be clean and maintenance issues would be taken care of prior to her arrival because her two roommates were greeted with dirty apartments and lots ofā€¦Ā See More >
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                                anonymous

                                prospective ā€¢ Visited 2017

                                7/20/2017

                                Unfortunately, I signed a lease before my guarantor was approved; but my guarantor did not get approved. Also I did not make enough money over the summer to pay the triple deposit required if you do not have a guarantor (cannot get a guarantor approved).ā€¦Ā See More >
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                                  anonymous

                                  prospective ā€¢ Visited 2017

                                  5/19/2017

                                  I'm currently a resident at the pointe at SIU, I have been since the fall semester of 2015. I have had many encounters with the staff because many different reasons. The people they have running this place are god awfu, they know nothing about customerā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2016

                                    3/9/2017

                                    Summer of 2016 Where to begin. So this place is not very organized. I signed a summer lease with them for summer school, in which I only lived there for a month and checked out but paid for two months because that was their rule. Iā€¦Ā See More >
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                                      katiepbrown16@gmail.com

                                      Resident ā€¢ 2014 - 2016

                                      3/2/2017

                                      DO NOT LIVE HERE. They do everything they can to get $$ Charged $300 EACH for "noise complaint" A utility overage charge from May 2015 that I received in APRIL 2016 ?? $180 "cleaning fee" EACH ROOMMATE that we are just now receiving. March 2017, when weā€¦Ā See More >
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                                        anonymous

                                        Resident ā€¢ 2016

                                        9/15/2016

                                        BEWARE...BEWARE...TURN AROUND AND RUN FROM THIS PLACE!!!!!!$! I am a parent of a student who left the Reserves..lot live here with 2 other guys. We were allowed to move in a few days early.....BIG MISTAKE! Place was a smelly, disgusting and carpet was stained everywhere! I told theā€¦Ā See More >
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                                          anonymous

                                          Resident ā€¢ 2015 - 2016

                                          7/15/2016

                                          The pointe is probably the worst place to rent in Carbondale if you actually want to feel safe and enjoy your living experience. This place has had so many car breaks in and the management here is AWFUL. They just want to scam you outā€¦Ā See More >
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                                            anonymous

                                            Resident ā€¢ 2015 - 2016

                                            7/15/2016

                                            I would NOT recommend living at this apartment complex at all! I have lived here for a year now and may or may not be possibly living here again next year (because I am not going to pay to get out of my lease). Theā€¦Ā See More >
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                                              anonymous

                                              Resident ā€¢ 2014 - 2016

                                              7/6/2016

                                              Don't live her!! Very unprofessional money hungry ! The staff doesn't care and they don't fix anything. Maintence takes forever to fix things in apartment and just a horrible experience. We had a broken door and railing handle on our stairs for over 3 months.ā€¦Ā See More >
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                                                anonymous

                                                Resident ā€¢ 2015

                                                10/26/2015

                                                I moved into The Pointe in Fall 2015. Within the couple months I've been here, it has been absolutely horrible. The management is completely out of touch, and the workers in the clubhouse are completely rude and incompetent. It took 3 MONTHSā€¦Ā See More >
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                                                  anonymous

                                                  Resident ā€¢ 2015

                                                  7/13/2015

                                                  The management team here is awful. Will not fix problems.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā Are there surveillance cameras on site?

                                                    Frequently Asked

                                                    Based on 45 number of votes by renters, The Pointe at SIU is currently rated 2.7 out of 5 stars.
                                                    The Pointe at SIU is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Pointe at SIU is rated 4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    The Pointe at SIU is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Pointe at SIU is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Pointe at SIU is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Pointe at SIU is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 3 Baths
                                                    3 Beds, 3.5 Baths

                                                    Check Availability

                                                    The Pointe at SIU

                                                    March 2024

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                                                    The Pointe at SIU is an apartment in Carbondale in zip code 62901. This community has a 2 - 3 Beds, 1 - 3.5 Baths, and is for rent for $1,174. Nearby cities include De Soto, Carterville, Murphysboro, Energy, and Herrin.

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