University Village Apartments

800 E. Grand Avenue, Carbondale, IL 62901
  • Now Offering Unlimited Utilities on all Floor Plans! PLUS Up to $200 Gift Card on Select Floor Plans!
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University Village Apartments

800 E. Grand Avenue

Carbondale, IL 62901

 
 
 
 
 
 

ApartmentRatings Property Breakdown

OVERALL SCORE
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4.7National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
N/A
Pre-Renewal
Before residents renew their lease, we get their feedback.
N/A
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
4.7
Work Order
Our team's performance in responding to service requests.
81%RECOMMENDED
THIS PROPERTY
VS
52%CITY AVERAGE

Ratings & Reviews

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Resident 2018 Recommended
Reviewed 08/09/2018
My experience at UV has been wonderful. I decided to renew with them another year. The office staff is always willing to help me if I ask them to and the maintenance is super quick with requests. Bob the security guard is friendly and I don't… Read full review
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University Village Apartments Manager

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Verified Resident 718849 2019 Recommended
Reviewed 11/18/2019
Friendly staff. Prompt maintenance. Great amenities. Always have something going on for the residents to take part in. If I was not graduating from SIU, I would definitely renew my lease with University Village.
University Village Apartments Manager11/18/2019

Thank you so much for the review! We will pass this review on to our maintenance team! We are always here to help with whatever you or our other residents may need. We are so happy to have you as a resident!

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Verified Resident 686707 2019 Recommended
Reviewed 08/28/2019
University Village always makes our experience as tenants priority. Our work orders are always finished promptly. Any problems or concerns we have are addressed, and the staff always does so with a smile.
University Village Apartments Manager09/04/2019

Thank you so much for the review! We will pass this review on to our maintenance team! We are always here to help with whatever you or our other residents may need. We are so happy to have you as a resident!

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Verified Resident 681925 2018 - 2019 Recommended
Reviewed 08/17/2019
It as been pretty nice. I leased here for my junior year at SIU and decided to renew my lease for senior year. Because the staff here is so freiendly and helpful I recommended this property to my cousin.
University Village Apartments Manager09/04/2019

Thank you for the review! We are so glad you decided to renew with us for another year! We are always here to help you and our other residents with anything they need!

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Verified Resident 680624 2019 Recommended
Reviewed 08/15/2019
I just moved in, so I don't have a lot to say. So far, the community has been good. I see a lot of dogs being walked, so that's cool. I look forward to staying at these apartments for this next school year.
University Village Apartments Manager09/04/2019

Thank you so much for your feedback! We think it's pretty cool to see all of our furry friends being outside too! We look forward to having you here!

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Verified Resident 677497 2019 Recommended
Reviewed 08/12/2019
Good nice community and great family and friendly people. Great staff and good work getting done here. Jejehsgshshwheysyeudjdbduxhsvsfsgshsnxjdyegetsgdhdidhegdvdh
University Village Apartments Manager09/04/2019

Thank you so much for your feed back! We are glad you chose UV to be your new home!

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Verified Resident 669824 2017 - 2019 Recommended
Reviewed 07/26/2019
The staff is very kind and helpful whenever I go in to the office. Any maintenance issues are always solved quickly. My only complaint might be is that in a 2 bedroom the bathroom is kinda small but having a laundry room in the apartment makes… See More
University Village Apartments Manager09/04/2019

We really appriciate the review! Our maintenance staff works really hard to get all of there work orders complete in a timely manner! We are so happy to have you as one of our residents and look forward to this upcoming year!

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Resident 2019 Not Recommended
Reviewed 07/16/2019
Gouge you for money, breach contract every chance they can, and staff is never on the same page and is always telling you different answers. The apartments are cheaply made and have horrible air circulation in the upstairs.
University Village Apartments Manager07/16/2019

Hello Tayler, I am sorry that you've had a bad experience here with us. The only thing that varies in your payment each month is your electric overage amount, and we would be happy to provide you with a copy of your bill in the office. We aren't sure how we've breached your contract, but we would like to discuss this serious matter with you and get it taken care of. As for our staff, we are going through a lot of changes right now and we have hired a few new employees. There are 8 marketing assistants in the office with around 600 residents to keep track of, so everything is hard to keep straight sometimes. Always call and ask for our community manager Toni, our Leasing Manager Patricia, or our Accounts Manager Morgan and we will always make sure to give you solid answers to your questions. If you would like I would be happy to put in a maintenance request for our team to adjust your vents for better circulation! Please let us know at the office. (Leasing Manager - Patricia Webb)

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Verified Resident 664914 2017 - 2019 Recommended
Reviewed 07/15/2019
The property is amazing. I have only lived here a short while but in that time the office staff and maintenance team have been amazing! Every time I see them they always have the best energy and are always willing to help.
University Village Apartments Manager07/16/2019

Thank you so much for your review! We are really happy that you've had a great experience here with us so far. We always love getting good feedback about our office and maintenance teams. If you need anything further, don't hesitate to contact us at the office! (Leasing Manager - Patricia Webb)

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Verified Resident 615500 2019 Recommended
Reviewed 03/13/2019
Its been nice, no complaints. kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
University Village Apartments Manager07/16/2019

Thank you for your review! We are glad you've had a great experience with us. If you need anything please let us know!

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Verified Resident 610785 2018 - 2019 Recommended
Reviewed 03/03/2019
The time I have spent living at University Village has been overwhelmingly positive. The apartments are nice, especially when considering the amount we pay monthly. All the staff in the front office are so friendly, and some of them even know me by name, which is… See More
University Village Apartments Manager07/16/2019

Thank you for taking the time to leave us a review! We are glad to hear that you've really enjoyed your time here with us. I will make sure to pass this review along to our office and maintenance teams, so they know their efforts are appreciated. If you need anything just call the office and let us know!

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Verified Resident 603431 2018 - 2019 Recommended
Reviewed 02/11/2019
I've had a good experience living here. I really enjoy having all the extra amenities and all my bills in one. It's close to a lot of things but it's never really a loud environment where you can't get your things done
University Village Apartments Manager07/16/2019

Thank for the review! We are very happy to hear you've had a great experience here with us. Thanks for recommending us!

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Verified Resident 595767 2018 - 2019 Recommended
Reviewed 01/22/2019
It has been alright for the most part. I enjoy the room that the apartment has. There were some minor problems when we moved in. They have been fixed since moving in. The community as a whole is alright. Some of my neighbors are nice, some… See More
University Village Apartments Manager07/16/2019

Thank you for your review! We are glad to hear the issues you've ran into have been taken care of. If you have any noise complaints in the future please call our office, at any hour, and let it forward you to one of our on-call marketing assistants and they can contact the security officer. If there is anything else we can do for you, please just reach out!

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Verified Resident 587166 2017 - 2018 Recommended
Reviewed 12/26/2018
Overall pretty good. A few snags here and there but nothing that couldn't be worked out. The staff is very nice and want to help in any way they can. They are always upbeat as well. Unfortunately I can't say the same for the other residents.… See More
University Village Apartments Manager07/16/2019

Thanks for your review! We're sorry for the snags you may have run into, but we hope they were taken care of in a timely manner. If you are having issues with other residents around your unit, don't hesitate to let the front office know and we can always try and resolve the problem. We hope you have a wonderful summer.

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Resident 2016 - 2018 Recommended
Reviewed 09/18/2018
So far living in University Village here in Carbondale has been pretty comfortable living for me. The maintenance crew is very reliable, and the staff here definitely welcome all of there tenants with positivity and open arms.
University Village Apartments Manager07/16/2019

Thank you for the review! We are glad that you feel welcomed here with us. If you need anything from us in the office, or from our maintenance team then please don't hesitate to let us know!

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dmarose • Resident 2016 - 2018 Not Recommended
Reviewed 08/31/2018
Completely disgusted with management and how racist they are. I have been totally discriminated against too. Please save the hassle and trouble and do not move here. If I could give them ZERO stars I would! One of the managers says the ------ all the time,… See More
University Village Apartments Manager09/04/2018

dmarose - Your review is alarming and we would like to know more about this. Please email [email protected] with details of your experience. Our teams are held to a higher standard than what you have described and trained on fair housing policies to ensure we adhere to federal fair housing laws. Please send an email to us so we can investigate.

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Verified Resident 531542 2017 - 2018 Not Recommended
Reviewed 08/23/2018
okay minus being told it is all inclusive then having to pay for your dog monthly and then getting monthly overages ( unavoidable in the winter) and often times fairly expensive. it's nice. the grounds are usually well kept minus the growing amount of dog poop… See More
University Village Apartments Manager09/10/2018

Thank you for your review! Unfortunately, our all inclusive package does not include pets, just utilities. Fortunately, we have just switched to a different electric provider underneath Ameren to see if we can help cut down electricity payments each month. On an even brighter side you don't have to pay a full electric bill like some other complexes in town! Lastly, if you ever see anyone walking their dog and not pick up after them PLEASE let us know. We fine for that kind of thing, and if you call us with a maintenance request with the dog feces location we would be happy to pick it up quicker than usual for you!

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Verified Resident 529699 2017 - 2018 Recommended
Reviewed 08/20/2018
Staff is very friendly and helpful. An amazing security guard who cares and protects but is very friendly. When maintenance is needed they get to it asap and fix the problem the first time around. Overall a great community!
University Village Apartments Manager09/10/2018

We appreciate the review. If there is ever anything you need please reach out. We hold our team to a higher standard and want to continue giving you a great experience!

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Resident 2018 Recommended
Reviewed 08/09/2018
My experience at UV has been wonderful. I decided to renew with them another year. The office staff is always willing to help me if I ask them to and the maintenance is super quick with requests. Bob the security guard is friendly and I don't… See More
University Village Apartments Manager09/10/2018

Thank you for taking the time out of your day to write us this review! If you ever need anything please feel free to reach out to the office. We strive to be a great community and want to continue to give you the same level of service throughout your stay!

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Verified Resident 489777 2017 - 2018 Recommended
Reviewed 05/19/2018
Service is excellent when you first move in , but at time it isn't once you sign the lease. During the ice storm , salt was not provided on the sidewalk several times. Also residents did not have the sidewalk shoveled, but the front office area… See More
University Village Apartments Manager09/10/2018

Thank you for taking the time to review your experience with us. I would like to apologize that the level of service provided to you declined after you signed a lease with us. We will take this piece of information and incorporate it into our office training. As for the icy sidewalks, there is not much we can do after the storm has already begun. We try to get out on property and salt before each storm, but sometimes there is not enough warning. There are only two maintenance men on property and they are on their own for shoveling sidewalks and they do the best they can. I apologize for the inconveniences, and I will also pass this on to our corporate office to try a different approach as to salting and shoveling in the winter.

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Verified Resident 453568 2015 - 2018 Recommended
Reviewed 02/14/2018
I can not say anything bad about this property. The staff (office and mantenance), amenities, and the location are all wonderful. The events they hold are exciting, not many other properties do events.
University Village Apartments Manager09/10/2018

Thank you for the wonderful review! If you ever need anything please reach out to us in the office. We strive to do the best we can and provide a wonderful living experience. As for the events, if you ever have anything you'd like to see done please send your ideas our way!

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Verified Resident 428070 2017 Recommended
Reviewed 12/06/2017
I have been living here for 5 months and I have to say this place isn't bad. I have never had a problem with anyone in the office, they are all friendly and happy to help. I think for someone to truly love living here, they… See More
University Village Apartments Manager09/10/2018

Thank you for the review! If there is anything we can do for you rather you are still living here or not please do not hesitate to reach out.

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Verified Resident 418310 2017 Recommended
Reviewed 11/13/2017
My short time at University Village has been nothing short of amazing. The office staff is extremely friendly and always willing to help. I love the fact that despite all of the residents residing here, they know me by first name the moment I enter the… See More
University Village Apartments Manager09/10/2018

Thank you for taking the time from your day to write this review! We are happy that our team provided a great experience for you. If there is anything you need, rather you are still living here or not, please reach out,

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Resident 2015 - 2017 Not Recommended
Reviewed 09/29/2017
FACT: You will have an electricity overage almost every month of around $30. They won't provide documentation like a bill. They will only text you that you have a new charge. $30 X 12 months = $360 extra that you need to plan for. FACT: They… See More
University Village Apartments Manager09/10/2018

Thank you for reviewing our property, and we are sorry to hear that you did not have a good experience with us. We keep a copy of all Ameren bills in the office sorted by apartment, if you ever want a copy for your records or just want to take a look we can provide that information for you. We don't like to look at these over charges badly, because it just means you did not have to pay the full bill in the first place. As for cleaning charges, if we send a vendor into your apartment for any reason we just charge you back what they charged us. If you cleaned your apartment before leaving then you were most likely only charged a sparkle cleaning charge, which is just a last minute wipe down/sweep/vacuum for the new residents moving in. If you hadn't cleaned at all then you would've been charged a larger amount based on our cleaners time and effort spent in your unit. We don't make any money from the electricity billing nor the move out process, we just charge back what is charged to us. If you have any further questions or concerns please reach out to us!

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Verified Resident 393571 2017 Recommended
Reviewed 09/08/2017
So far it has been a good experience here. The staff is friendly, things that need to be done in the apartment are done quickly. I feel at ease to live here without feeling like I am restricted in many ways. Love it so far.
University Village Apartments Manager09/10/2018

Thank you so much for your review! If there is ever anything you think we can do to help make your experience better here please let us know. We understand nothing is ever perfect but we are more than willing to try for our residents!

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Verified Resident 393645 2016 - 2017 Recommended
Reviewed 09/08/2017
University Village is the only place that would rent to me without having credit. It was hard to find housing being that I don't have parents or family. Everything is included here which is really cool. Modern looking apartments as well. Quiet/peaceful.
University Village Apartments Manager09/10/2018

Thank you so much for reviewing our property! We are happy to hear the signing process went smoothly for you. We see that noise is an issue near your unit and we would be happy to take care of that in any way for you. Just reach out to the office!

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Features & Amenities

General

  • 24-Hour Management Availability
  • Business Center
  • Campus Shuttle
  • Clubhouse
  • Coffee Bar
  • Complimentary Printing
  • Fiber Optic High Speed Internet
  • Fitness Center
  • Free Weights
  • Furnished Available
  • Game Room and Lounge Area
  • Grilling Area
  • High-Speed Internet
  • On-Site Maintenance
  • On-Site Management
  • Online Resident Services
  • Onsite Security Guard 5 Days a Week
  • Outdoor Fireplace
  • Package Receiving Service
  • Pet Friendly Community
  • Pet Park
  • Pool
  • Public Transportation
  • Recreation Room
  • Roommate Matching Available
  • Volleyball Court
  • Walk to Campus Location

Pets

  • dog Allowed
    Fee: $250
    Rent: $30
  • cat Allowed
    Fee: $250
    Rent: $30

Floor Plans & Pricing

MOVE-IN SPECIAL:

  • Now Offering Unlimited Utilities on all Floor Plans! PLUS Up to $200 Gift Card on Select Floor Plans!

1 Bedrooms, 1 Bathroom

  • Price

    $834

  • SQ. FT.

    650

  • Available
    Avail.

    1 Units

  • Model

    A1 (1 Bedroom)

2 Bedrooms, 2 Bathrooms

  • Price

    $574

  • SQ. FT.

    1,066

  • Available
    Avail.

    1 Units

  • Model

    B1 (2 Bedroom)

3 Bedrooms, 2 Bathrooms

  • Price

    $430

  • SQ. FT.

    1,066

  • Available
    Avail.

    1 Units

  • Model

    C1 (3 Bedroom)

  • Price

    $520

  • SQ. FT.

    1,066

  • Available
    Avail.

    1 Units

  • Model

    C1M (3 Bedroom Master)

4 Bedrooms, 2 Bathrooms

  • Price

    $450

  • SQ. FT.

    1,066

  • Available
    Avail.

    1 Units

  • Model

    D1 (4 Bedroom)

Disclaimer: Special, prices and availabilities subject to change.

Leasing

University Village Apartments in Carbondale, IL is SIU's newest option for off campus student housing. Offering spacious townhome floor plans and the best location in the area, University Village is the Premier student housing community. Offering 1, 2, 3 and 4 bedroom townhomes, students have the ability to get the most out of their apartment community. Amenities include a clubhouse, fitness center, conference/study room, game room, and business center. For fun, relax by our outdoor fireplace while grilling with your neighbors! Hot summers will be a blast in our pool or after a sand volleyball tournament.Come check out why University Village is the most sought after spot for college students.

Management Company: Capstone Real Estate Investments, LLC

Office Hours Open Now!

  • Sunday: 12:00 PM - 05:00 PM
  • Monday - Friday: 09:00 AM - 07:00 PM
  • Saturday: 10:00 AM - 05:00 PM

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University Village Apartments is a 650 - 1,066 sqft apartment in Carbondale in zip code 62901. This community has a 1 - 4 bedroom, 1 - 2 bathroom, and is for rent for $430 - $834. Nearby cities include De Soto, Carterville, Murphysboro, Energy, and Herrin. 62903, 62902, 62924, 62966, and 62918 are nearby zip codes.

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University Village Apartments

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  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
  • (Manager photo uploaded on 05/16/2018) Image of University Village Apartments in Carbondale, IL
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