University Village Apartments

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University Village Apartments

800 E. Grand Avenue, Carbondale, IL 62901
(48 Reviews)
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Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 650 sq. ft.

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths | 1,066 sq. ft.

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,066 sq. ft.

See Floor Plan Details

4 Bedrooms

D1

4 Beds, 2 Baths | 1,066 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

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The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

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Survey Ratings

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SatisFactsā„¢ Maintenance Survey

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University Village Apartments Reviews

(48)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 587166

Verified Resident ā€¢ 2017 - 2018

12/26/2018

Overall pretty good. A few snags here and there but nothing that couldn't be worked out. The staff is very nice and want to help in any way they can. They are always upbeat as well. Unfortunately I can't say the same for the otherā€¦Ā See More >
    Manager

    7/16/2019

    University Village Apartments
    Thanks for your review! We're sorry for the snags you may have run into, but we hope they were taken care of in a timely manner. If you are having issues with other residents around your unit, don't hesitate to let the front office know and we can always try and resolve the problem. We hope you have a wonderful summer.
    Review Author Icon

    anonymous

    Resident ā€¢ 2016 - 2018

    9/18/2018

    So far living in University Village here in Carbondale has been pretty comfortable living for me. The maintenance crew is very reliable, and the staff here definitely welcome all of there tenants with positivity and open arms.

      Manager

      7/16/2019

      University Village Apartments
      Thank you for the review! We are glad that you feel welcomed here with us. If you need anything from us in the office, or from our maintenance team then please don't hesitate to let us know!
      Review Author Icon

      dmarose

      Resident ā€¢ 2016 - 2018

      8/31/2018

      Completely disgusted with management and how racist they are. I have been totally discriminated against too. Please save the hassle and trouble and do not move here. If I could give them ZERO stars I would! One of the managers says the ------ all theā€¦Ā See More >
        Manager

        9/4/2018

        University Village Apartments
        dmarose - Your review is alarming and we would like to know more about this. Please email marketing@creimail.com with details of your experience. Our teams are held to a higher standard than what you have described and trained on fair housing policies to ensure we adhere to federal fair housing laws. Please send an email to us so we can investigate.
        Review Author Icon

        Resident 531542

        Verified Resident ā€¢ 2017 - 2018

        8/23/2018

        okay minus being told it is all inclusive then having to pay for your dog monthly and then getting monthly overages ( unavoidable in the winter) and often times fairly expensive. it's nice. the grounds are usually well kept minus the growing amount of dogā€¦Ā See More >
          Manager

          9/10/2018

          University Village Apartments
          Thank you for your review! Unfortunately, our all inclusive package does not include pets, just utilities. Fortunately, we have just switched to a different electric provider underneath Ameren to see if we can help cut down electricity payments each month. On an even brighter side you don't have to pay a full electric bill like some other complexes in town! Lastly, if you ever see anyone walking their dog and not pick up after them PLEASE let us know. We fine for that kind of thing, and if you call us with a maintenance request with the dog feces location we would be happy to pick it up quicker than usual for you!
          Review Author Icon

          Resident 529699

          Verified Resident ā€¢ 2017 - 2018

          8/29/2018

          Staff is very friendly and helpful. An amazing security guard who cares and protects but is very friendly. When maintenance is needed they get to it asap and fix the problem the first time around. Overall a great community!

            Manager

            9/10/2018

            University Village Apartments
            We appreciate the review. If there is ever anything you need please reach out. We hold our team to a higher standard and want to continue giving you a great experience!
            Review Author Icon

            anonymous

            Resident ā€¢ 2018

            8/9/2018

            My experience at UV has been wonderful. I decided to renew with them another year. The office staff is always willing to help me if I ask them to and the maintenance is super quick with requests. Bob the security guard is friendly and Iā€¦Ā See More >
              Manager

              9/10/2018

              University Village Apartments
              Thank you for taking the time out of your day to write us this review! If you ever need anything please feel free to reach out to the office. We strive to be a great community and want to continue to give you the same level of service throughout your stay!
              Review Author Icon

              Resident 489777

              Verified Resident ā€¢ 2017 - 2018

              5/19/2018

              Service is excellent when you first move in , but at time it isn't once you sign the lease. During the ice storm , salt was not provided on the sidewalk several times. Also residents did not have the sidewalk shoveled, but the front officeā€¦Ā See More >
                Manager

                9/10/2018

                University Village Apartments
                Thank you for taking the time to review your experience with us. I would like to apologize that the level of service provided to you declined after you signed a lease with us. We will take this piece of information and incorporate it into our office training. As for the icy sidewalks, there is not much we can do after the storm has already begun. We try to get out on property and salt before each storm, but sometimes there is not enough warning. There are only two maintenance men on property and they are on their own for shoveling sidewalks and they do the best they can. I apologize for the inconveniences, and I will also pass this on to our corporate office to try a different approach as to salting and shoveling in the winter.
                Review Author Icon

                Resident 453568

                Verified Resident ā€¢ 2015 - 2018

                2/14/2018

                I can not say anything bad about this property. The staff (office and mantenance), amenities, and the location are all wonderful. The events they hold are exciting, not many other properties do events.

                  Manager

                  9/10/2018

                  University Village Apartments
                  Thank you for the wonderful review! If you ever need anything please reach out to us in the office. We strive to do the best we can and provide a wonderful living experience. As for the events, if you ever have anything you'd like to see done please send your ideas our way!
                  Review Author Icon

                  Resident 428070

                  Verified Resident ā€¢ 2017

                  12/6/2017

                  I have been living here for 5 months and I have to say this place isn't bad. I have never had a problem with anyone in the office, they are all friendly and happy to help. I think for someone to truly love living here,ā€¦Ā See More >
                    Manager

                    9/10/2018

                    University Village Apartments
                    Thank you for the review! If there is anything we can do for you rather you are still living here or not please do not hesitate to reach out.
                    Review Author Icon

                    Resident 418310

                    Verified Resident ā€¢ 2017

                    11/13/2017

                    My short time at University Village has been nothing short of amazing. The office staff is extremely friendly and always willing to help. I love the fact that despite all of the residents residing here, they know me by first name the moment I enterā€¦Ā See More >
                      Manager

                      9/10/2018

                      University Village Apartments
                      Thank you for taking the time from your day to write this review! We are happy that our team provided a great experience for you. If there is anything you need, rather you are still living here or not, please reach out,
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2015 - 2017

                      9/29/2017

                      FACT: You will have an electricity overage almost every month of around $30. They won't provide documentation like a bill. They will only text you that you have a new charge. $30 X 12 months = $360 extra that you need to plan for. FACT:ā€¦Ā See More >
                        Manager

                        9/10/2018

                        University Village Apartments
                        Thank you for reviewing our property, and we are sorry to hear that you did not have a good experience with us. We keep a copy of all Ameren bills in the office sorted by apartment, if you ever want a copy for your records or just want to take a look we can provide that information for you. We don't like to look at these over charges badly, because it just means you did not have to pay the full bill in the first place. As for cleaning charges, if we send a vendor into your apartment for any reason we just charge you back what they charged us. If you cleaned your apartment before leaving then you were most likely only charged a sparkle cleaning charge, which is just a last minute wipe down/sweep/vacuum for the new residents moving in. If you hadn't cleaned at all then you would've been charged a larger amount based on our cleaners time and effort spent in your unit. We don't make any money from the electricity billing nor the move out process, we just charge back what is charged to us. If you have any further questions or concerns please reach out to us!
                        Review Author Icon

                        Resident 393645

                        Verified Resident ā€¢ 2016 - 2017

                        9/8/2017

                        University Village is the only place that would rent to me without having credit. It was hard to find housing being that I don't have parents or family. Everything is included here which is really cool. Modern looking apartments as well. Quiet/peaceful.

                          Manager

                          9/10/2018

                          University Village Apartments
                          Thank you so much for reviewing our property! We are happy to hear the signing process went smoothly for you. We see that noise is an issue near your unit and we would be happy to take care of that in any way for you. Just reach out to the office!
                          Review Author Icon

                          Resident 393571

                          Verified Resident ā€¢ 2017

                          9/8/2017

                          So far it has been a good experience here. The staff is friendly, things that need to be done in the apartment are done quickly. I feel at ease to live here without feeling like I am restricted in many ways. Love it so far.

                            Manager

                            9/10/2018

                            University Village Apartments
                            Thank you so much for your review! If there is ever anything you think we can do to help make your experience better here please let us know. We understand nothing is ever perfect but we are more than willing to try for our residents!
                            Review Author Icon

                            Resident 391996

                            Verified Resident ā€¢ 2017

                            9/4/2017

                            University Village has gone above and beyond to ensure that everything that has been brought to their attention was addressed in a timely and professional manner. The apartments themselves are very comfortable and I have loved living here so far and I can imagine theyā€¦Ā See More >
                              Manager

                              9/10/2018

                              University Village Apartments
                              Thank you for taking the time to submit this wonderful review! We are very happy to hear your issues were handled in a professional and timely manner. We strive to hold our maintenance and office teams to a higher standard and provide a great living experience. If there is anything we can do for you, rather you are still living here or not, please reach out!
                              Review Author Icon

                              Resident 389186

                              Verified Resident ā€¢ 2017

                              8/28/2017

                              Good so far, no complaints whatsoever. Except our neighbors next door told us that someone tried to break into their apartment so ever since then my roommates and I have been kinda worried/paranoid that someone might break into the house.

                                Manager

                                9/10/2018

                                University Village Apartments
                                Thank you for your review! I am really sorry to hear that you had some uncomfortable moments while living here. We hope in the future, wherever you are staying, that you alert the front office of those types of occurrences and file a report with the police. 9 time out of 10 these situations can be explained and we would have been happy to increase security patrol around your unit to make you more at ease. If you need anything please reach out to us!
                                Review Author Icon

                                Resident 389012

                                Verified Resident ā€¢ 2017

                                8/28/2017

                                This is a very nice place but I would not live here. They claimed they clean and fix the apartment before we moved in but that was a lie. When I moved in the floor where sticky and dirty. The floor was beat up theā€¦Ā See More >
                                  Manager

                                  9/10/2018

                                  University Village Apartments
                                  Thank you for reviewing our apartments, and we are very sorry you had a bad experience with us. Some cleaning aspects might get over looked during the walk through process on our part, but we are more than happy to make up for the issues after the fact. We have all vendors on property during move in day and would be happy to send them over to rectify any situation. Since your move in day we have changed our procedures up to make sure things like this don't happen, and once again apologize we didn't fix the issues for you. Please reach out if you need anything, rather you live here still or not!
                                  Review Author Icon

                                  Resident 376980

                                  Verified Resident ā€¢ 2015 - 2017

                                  7/31/2017

                                  This community is well put together with the staff all being super helpful and friendly. I have not had one issue with anyone in the office and that is why I am here for the third year in a row. I would definitely recommend UVā€¦Ā See More >
                                    Review Author Icon

                                    Resident 370828

                                    Verified Resident ā€¢ 2016 - 2017

                                    7/17/2017

                                    My only issues with the community is that I have over heard staff discussing residents aloud in a common area. In addition, the back units are not landscaped as nice as the front units. This just makes it overly obvious that the company strives toā€¦Ā See More >
                                      Review Author Icon

                                      Resident 338476

                                      Verified Resident ā€¢ 2015 - 2017

                                      5/1/2017

                                      Everything is fine, except I receive a lot of overage charges. One of the sofa cushions could be replaced to be more comfortable. The living area/community is a nice one. The staff is friendly and helpful.

                                        Review Author Icon

                                        Resident 328748

                                        Verified Resident ā€¢ 2016 - 2017

                                        4/5/2017

                                        The apartment itself is pretty average. You can tell it's an apartment for students. Nothing fancy or over the top, pretty subpar. Facilities are nice in the office, they have a pool and free printing 24/7. The apartments themselves have issues though. Sloppy painting jobs,ā€¦Ā See More >
                                          Review Author Icon

                                          Resident 326178

                                          Verified Resident ā€¢ 2016 - 2017

                                          3/29/2017

                                          Disappointing and "never again" would sum up 10% of what I have to say about this place. University village SOUNDS like such a great place until move in day. the first week living here we had a rat roaming our house due to a "hole"ā€¦Ā See More >
                                            Review Author Icon

                                            Resident 315619

                                            Verified Resident ā€¢ 2015 - 2017

                                            3/1/2017

                                            I have lived at UV for going on 3 years now and I have renewed for another year. I have had some issues, but the community managers have always been timely and courteous as long as you do not flagrantly break the rules orā€¦Ā See More >
                                              Review Author Icon

                                              bnb14

                                              Resident ā€¢ 2014 - 2016

                                              7/7/2016

                                              1 review 1.0 star rating 7/7/2016 Horrible. Try to take as much money as they can. they charge you 25$ a month per person in your rent for electric, but you have to pay the overages- fine, sure- except you do not get any moneyā€¦Ā See More >

                                                Features & Amenities

                                                Laundry
                                                • In-Unit Washer/Dryer
                                                Pets
                                                • Cats Allowed
                                                  Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Dogs Allowed
                                                  Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                Other
                                                • 24-Hour Emergency Maintenance
                                                • 24-Hour Fitness Center
                                                • Black Appliances
                                                • Business Center with Printing
                                                • Carpet in Bedrooms
                                                • Ceiling Fan with Light Kit in Bedroom
                                                • Complimentary Coffee Bar
                                                • Expanded Cable Package with Premium Movie Channels
                                                • Free Community-wide Wi-Fi
                                                • Furniture Packages Available
                                                • Game Room and Lounge Area
                                                • Hardwood Style Flooring
                                                • High-Speed Internet
                                                • Located on SIU Bus Route
                                                • On-Site Professional Management
                                                • Outdoor Fireplace with Grill Area
                                                • Package Service
                                                • Pet Friendly Community
                                                • Pet Park
                                                • Pool with Sundeck
                                                • Private Patio
                                                • Private Study and Music Rooms
                                                • Renovated
                                                • Tanning Beds
                                                • Unlimited Utilities Included
                                                • Volleyball Court
                                                • Walk to Campus Location
                                                • Water, Sewer, Trash Collection and Pest Control
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                                                Leasing

                                                University Village Apartments in Carbondale, IL is SIU's newest option for off campus student housing. Offering spacious townhome floor plans and the best location in the area, University Village is the Premier student housing community. Offering 1, 2, 3 and 4 bedroom townhomes, students have the ability to get the most out of their apartment community. Amenities include a clubhouse, fitness center, conference/study room, game room, and business center. For fun, relax by our outdoor fireplace while grilling with your neighbors! Hot summers will be a blast in our pool or after a sand volleyball tournament.Come check out why University Village is the most sought after spot for college students.
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                                                Office Hours

                                                • Sunday: 12:00 PM - 05:00 PM
                                                • Monday - Friday: 09:00 AM - 07:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM

                                                Questions & Answers (3)

                                                Cheryl_S509
                                                Asked on: 05/03/2023
                                                Q:Ā Is there a direct phone number to reach the Regional Manager?
                                                Anonymous
                                                Asked on: 01/30/2022
                                                Q:Ā Do you have to be a student to lease here?
                                                Anonymous
                                                Asked on: 01/30/2022
                                                Q:Ā Do you have to be a student to lease here?

                                                Frequently Asked

                                                Cats Allowed
                                                Pet Limit: 2
                                                Dogs Allowed
                                                Pet Limit: 2
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths
                                                4 Beds, 2 Baths

                                                Check Availability

                                                University Village Apartments

                                                • Lease Terms *
                                                • Fall 12 Month (08/14/2020 - 07/31/2021) Private Unfurnished
                                                • Fall 12 Month (08/13/2021 - 07/31/2022) Private Furnished
                                                • Fall 12 Month (08/14/2020 - 07/31/2021) Private Unfurnished
                                                • Fall 10 Month (08/14/2020 - 05/31/2021) Master Unfurnished
                                                • Fall 10 Month (08/13/2021 - 05/31/2022) Master Furnished
                                                • Fall 10 Month (08/13/2021 - 05/31/2022) Private Furnished
                                                • Fall 10 Month (08/13/2021 - 05/31/2022) Private Furnished
                                                • Fall 12 Month (08/13/2021 - 07/31/2022) Private Unfurnished
                                                • Fall 12 Month (08/14/2020 - 07/31/2021) Private Furnished
                                                Beds

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                                                Baths

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                                                University Village Apartments is a 650 - 1,066 sq. ft. apartment in Carbondale in zip code 62901. This community has a 1 - 4 Beds, 1 - 2 Baths Nearby cities include De Soto, Carterville, Murphysboro, Energy, and Herrin.

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