Carol Stream Crossing Apartment Homes
#14,621 #2 #236

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Carol Stream Crossing Apartment Homes

535 Thornhill Drive, Carol Stream, IL 60188
(321 Reviews)
$1,381 - $2,312/mo
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Floor Plans & Pricing

1 Bedroom

Oak

1 Bed, 1 Bath | 800 - 875 sq. ft.

$1,381 - $1,545

8 Available Units

See Floor Plan Details

Birch

1 Bed, 1 Bath | 730 sq. ft.

$1,536 - $1,701

5 Available Units

See Floor Plan Details

2 Bedrooms

Spruce

2 Beds, 2 Baths | 1,025 sq. ft.

$1,573 - $2,274

3 Available Units

See Floor Plan Details

Hawthorne

2 Beds, 1.5 Baths | 1,030 sq. ft.

$1,688 - $2,312

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D
D

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

C

Average time to respond to reviews

41 days

View Community Timeline
View Community Timeline

Carol Stream Crossing Apartment Homes Reviews

(320)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2022 - 2023

9/20/2023

Zero stars

The highest rent I’ve had and the most filthy apartment I have ever lived in. The leasing office and amenities are *nice* but that’s all that is nice here folks. Water gets shut off a several times a month for emergency repairs. One of the… See More >
Manager

10/31/2023

Carol Stream Crossing Apartment Homes
We appreciate you bringing this issue to our attention. We're extremely sorry about the roof leaks and your maintenance requests and will address these items with our Team right away. Please take a moment to contact us at carolstreamcrossing@marqnet.com so we can discuss your concerns at further to prevent someone else from having the same experience. -Becky M., Property Manager
Review Author Icon

anonymous

Resident 2022

12/10/2022

Review

Since living here I haven’t had any problems. We live in a quiet building. I love everything about the apartment we’re in and the community. The events here are fun and I think it’s great to live in a complex with community involvement.… See More >
    Manager

    12/29/2022

    Carol Stream Crossing Apartment Homes
    Greetings, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We hope to continue exceeding your expectations with great service. We're here for you anytime! -Becky M., Property Manager
    Review Author Icon

    Kay072616

    prospectiveVisited 2022

    8/16/2022

    Horrible experience

    My name is Kayla , I applied for them on a Monday prior to applying I called an 844 # & a 630 # that they have listed on their website &for the entire day alternating between the 2 #s I didnt get an answer… See More >
      Manager

      8/18/2022

      Carol Stream Crossing Apartment Homes
      Kayla, Thank you for bringing this matter to our attention. I want to extend my sincerest apologies concerning your experience with our application process. I would like to discuss this with you further with you to ensure any questions or concerns were addressed and you have since received your administration fee. You can reach me at carolstreamcrossing@marqnet.com. Kindest regards, Becky S., Property Manager
      Review Author Icon

      anonymous

      Resident 2021

      11/26/2021

      I hate it here literally. I can not wait until the lease is up. This is a dump. This is the most raggedy apartment complex I’ve ever lived in. Also with maintenance they need to start letting the residents know before they enter. I had… See More >
        Manager

        12/7/2021

        Carol Stream Crossing Apartment Homes
        Thank you for taking the time to leave Carol Stream Crossing a detailed review. We strive for excellence and want to ensure that our residents have the best possible experience. I am sorry that we have fallen short. I would like to discuss your concerns further with you. Please reach out to me at carolstreamcrossing@marqnet.com. -Becky S., Property Manager
        Review Author Icon

        anonymous

        Resident 2021

        5/12/2021

        When I moved in, nothing was checked. The plumbing leaked and the AC wall unit had a missing button. It's obvious that no one inspected the unit before I took residence. Submitting maintenance reports only meant that it would take at least a week to… See More >
          Manager

          5/17/2021

          Carol Stream Crossing Apartment Homes
          Thank you for taking the time to review Carol Stream Crossing. We value your time and are sorry to hear we fell short in your experience at our community. I would like to discuss your experience with Carol Stream Crossing in further detail. Please reach out to me at carolstreamcrossing@marqnet.com.
          Review Author Icon

          Jenn_Hernandez6

          Resident 2020

          4/9/2020

          I hate this community because everything that this place does is ineffective, they are a joke. Please go elsewhere, you'll save yourself time, money and headaches. The leasing office will not fix any of your concerns, they just say they understand your frustration, hang up… See More >
            Review Author Icon

            Resident 750880

            Verified Resident 2019 - 2020

            3/9/2020

            At first it was a good experience, painless and somewhat affordable. Since I moved in they required parking passes but make you pay for guest parking which is unheard of. I have a pest issue in my ceiling and appliances for not updated for the… See More >
              Manager

              3/10/2020

              Carol Stream Crossing Apartment Homes
              Thank you for taking the time to leave us a review. We strive to ensure all of our residents are having the most positive experience. We would like to discuss the parking policy, pest concerns, and appliances with you further at carolstreamcrossing@marqnet.com.
              Review Author Icon

              Resident 747011

              Verified Resident 2019 - 2020

              2/24/2020

              It has been a very bad experience The Office staff are not The problems but since I moved to this complex, every week is ALWAYS a problem, every week the building is interrupted to fix "SOMETHING" in a building where they "RENOVATED" They this building… See More >
                Manager

                2/25/2020

                Carol Stream Crossing Apartment Homes
                Thank you for taking the time to leave us a review. I am sorry to hear that the maintenance in your building is not satisfactory. We strive for excellence within our community and would would like to discuss your concerns further at carolstreamcrossing@marqnet.com.
                Review Author Icon

                Resident 746441

                Verified Resident 2016 - 2020

                2/21/2020

                This is a diverse and accepting community with regard to age, gender, race, culture, from singles to families, and I like that aspect of living here. Other renters I have met in passing have been courteous and friendly. The grounds and amenities are kept in… See More >
                  Manager

                  2/24/2020

                  Carol Stream Crossing Apartment Homes
                  Thank you very much for your kind review. We strive for excellence and are glad to have you as our resident these past four years through all of the improvements. We have a great resident referral program we would like to share with you at carolstreamcrossing@marqnet.com.
                  Review Author Icon

                  Resident 746104

                  Verified Resident 2007 - 2020

                  2/20/2020

                  Overall very good experience. The building and grounds are well maintained and the response time for any service needed has always been quick. The staff overwhelmingly are friendly and helpful. The amenities: Pool, Workout Room and Package Room are great and… See More >
                    Manager

                    2/21/2020

                    Carol Stream Crossing Apartment Homes
                    Thank you for leaving us a review! We value you as a resident and appreciate your feedback of our entire community. We would like to discuss the rental increases with you further. Please contact us at carolstreamcrossing@marqnet.com.
                    Review Author Icon

                    Resident 741555

                    Verified Resident 2019 - 2020

                    2/3/2020

                    I like this apartment is clean, and a lot of space large bedrooms. save and the maintenance do an excellent job. The staff management are the best always ready to support you. The only thing I am not satisfied is the WATER… See More >
                      Manager

                      2/14/2020

                      Carol Stream Crossing Apartment Homes
                      Thank you for taking the time to leave us a review. We are glad you are having an overall positive experience at Carol Stream Crossing. Please reach out to us at carolstreamcrossing@marqnet.com to discuss your water bill further and hear about our resident referral program.
                      Review Author Icon

                      Resident 741344

                      Verified Resident 2014 - 2020

                      2/3/2020

                      Need hire more office staff and maintance staff order to keep places clean and fast service. Also recommended put more cameras for safety reason exp(stealing people packages and some people put trash everywhere also saw some people bring cart from near by market and leave… See More >
                        Manager

                        2/14/2020

                        Carol Stream Crossing Apartment Homes
                        Thank you for taking the time to leave us a review. Your feedback is very important to us. We have a Luxer package room located in the Thornhill clubhouse that secures your packages 24/7. Please reach out to us a carolstreamcrossing@marqnet.com to discuss further.
                        Review Author Icon

                        Resident 740075

                        Verified Resident 2019 - 2020

                        1/28/2020

                        Very well maintained and comfortable place to live. I have had a few routine repairs required and they were taken care of in an efficient and effective manner each time. They do a fine job of making sure the sidewalks are always plowed and salted… See More >
                          Manager

                          2/14/2020

                          Carol Stream Crossing Apartment Homes
                          Thank you for leaving us a review and have passed your kind words along to our maintenance team. Please let us know at carolstreamcrossing@marqnet.com how we can improve your review to a five - star.
                          Review Author Icon

                          Resident 739578

                          Verified Resident 2009 - 2020

                          3/11/2020

                          Alot has changed and not for the better of the resident A new comer gets treated better that a 10year resident ..I'm so over living here..I feel as if my cry falls on deaf ears but when I said I was moving then… See More >
                            Manager

                            2/14/2020

                            Carol Stream Crossing Apartment Homes
                            Thank you for leaving us a review. We strive to ensure all of the components of our community are functioning properly at all times. Please reach out to us at carolstreamcrossing@marqnet.com to discuss your concerns in more detail and turn your experience into five - stars.
                            Review Author Icon

                            Resident 739545

                            Verified Resident 2019 - 2020

                            1/27/2020

                            I feel better in this community, no issues so far and very accessible to my workplace. Also very accessible to different stores and restaurants. The hallways are always clean even during winter. The parking lot is big but sometimes I needed to park a little… See More >
                              Manager

                              2/14/2020

                              Carol Stream Crossing Apartment Homes
                              Thank you for taking the time to leave us a review. We are working on a parking solution that will roll out March 1st. Glad to hear you are enjoying the other areas of our community. Hope to see you at one of our upcoming resident events.
                              Review Author Icon

                              Resident 737783

                              Verified Resident 2018 - 2020

                              1/21/2020

                              I enjoy the community and the staff at Marquette Management. I get the answers that I need. I would recommend this place to a relative or friend. Always room for improvement. But overall I'm very comfortable here.

                                Manager

                                2/14/2020

                                Carol Stream Crossing Apartment Homes
                                Thank you for leaving us a review. We are glad that you would recommend us to your family and friends. We have a spectacular resident referral program that we would love to share with you by emailing us at carolstreamcrossing@marqnet.com. We agree with you, always room for improvement and our Team is committed to always raising the bar!
                                Review Author Icon

                                Resident 734165

                                Verified Resident 2019 - 2020

                                1/7/2020

                                Not good! They have yet to fix serious issues with my apartment and when they come to put a bandaid on a much bigger wond, they just unlock the door and come right on in, even though I said to call before going inside

                                  Review Author Icon

                                  Resident 733776

                                  Verified Resident 2019 - 2020

                                  1/6/2020

                                  Very helpful knowledgeable and attentive. Very happy with the service I was provided. They really worked with me and help me to get the exact apartment I wanted. Jeet was very fluid with her communication and always pleasant and friendly.

                                    Review Author Icon

                                    Resident 732314

                                    Verified Resident 2019

                                    12/30/2019

                                    Really loved my Move experience! Jeet G. The leasing consultant was AMAZING!! She really went over and beyond to make sure we Were provided with Great customer service which made our move way easier!!! Thanks again Jeet!!

                                      Manager

                                      1/7/2020

                                      Carol Stream Crossing Apartment Homes
                                      Thank you for taking the time to leave us a review. We are excited that you had such a positive move in experience with Jeet and have passed these kind words along to her. Keep us posted at carolstreamcrossing@marqnet.com should you need anything!
                                      Review Author Icon

                                      Resident 731449

                                      Verified Resident 2019

                                      12/26/2019

                                      Nice clean apartment. Elevator breaks down seems like once a month. Intercom system doesn't work so I have to go downstairs to let visitors in. My apartment feels large. It gets very hot so I have windows open. Like watching the geese on the… See More >
                                        Manager

                                        1/7/2020

                                        Carol Stream Crossing Apartment Homes
                                        Thank you for taking the time to leave us a review. We value you as a resident within our community and strive to ensure all equipment is working properly at all times. Please contact us at carolstreamcrossing@marqnet.com regarding your maintenance concerns to have these addressed right away.
                                        Review Author Icon

                                        Resident 518483

                                        Verified Resident 2015 - 2019

                                        12/6/2019

                                        One of the nicer options in the area. They do a lot of cosmetic renovations to keep things looking good. Usually they are quick with snow removal and picking up litter. They have decent fitness facilities and playground equipment for kids. Plus two swimming pools.… See More >
                                          Review Author Icon

                                          Resident 723206

                                          Verified Resident 2019

                                          12/4/2019

                                          The staff is great. They are very friendly and helpful. They are professional and knowledgeable. Apartments are well kept and maintained. The apartments are a bit pricey. I wish they were a little cheaper. Otherwise, everything is good.

                                            Review Author Icon

                                            Resident 722563

                                            Verified Resident 2017 - 2019

                                            12/2/2019

                                            The security doors are always broken, so the buildings are not safe from random people walking in. The elevators are always broken. The staff is mostly friendly, but the problems are not resolved. The community is nice.

                                              Review Author Icon

                                              Resident 722244

                                              Verified Resident 2019

                                              12/1/2019

                                              Descent community! It's quiet for now. Not many dog lovers around here. I stay in Carol Stream Crossings and my neighbors are not friendly at all...Well one thing for sure is the communist Multicultural!!! So we all can live among each other that's for sure!!

                                                Review Author Icon

                                                Resident 720378

                                                Verified Resident 2019

                                                11/22/2019

                                                Things are repaired but then broken again right away. Maintenance needs to be paid a quality amount and provided the right quality in order to increase the quality on the work that needs to be done correct.

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer and Dryer
                                                  Parking
                                                  • Covered Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Pet Limit: 2. Comments: Cats and dogs welcome! Certain weight and breed restrictions apply. Please call for details.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Pet Limit: 2. Comments: Cats and dogs welcome! Certain weight and breed restrictions apply. Please call for details.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Maintenance Guarantee
                                                  • BBQ and Picnic Area
                                                  • Balcony or Patio
                                                  • Built-in Microwaves
                                                  • Business Center
                                                  • Convenient to Downtown Wheaton
                                                  • Electronic Payments Accepted
                                                  • Fitness Center
                                                  • Flexible Rent Payment Options
                                                  • Framed Mirror
                                                  • Furnished Apartments Through Court
                                                  • Package Receiving Service
                                                  • Peloton Bike Room
                                                  • Playground
                                                  • Pool
                                                  • Premium Cabinetry
                                                  • Renovated
                                                  • Sauna
                                                  • Short Term Lease Available
                                                  • Soccer Field
                                                  • Spacious Closets with Organizers
                                                  • Sprawling Community on 37 Acres
                                                  • Stainless Steel Appliances
                                                  • Volleyball Court
                                                  • Wheaton School District 200
                                                  • White Countertops Available
                                                  • WiFi in Clubhouse
                                                  • Wood Floors
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                                                  Leasing

                                                  Carol Stream Crossing features stylish one and two-bedroom apartment homes in the charming village of Carol Stream. Our pet friendly rental community boasts two clubhouses with a fitness center, pool and more! Plus, sand volleyball a Peloton studio, and outdoor BBQ picnic areas. Some newly renovated apartments feature modern kitchens, new fixtures, vinyl wood flooring, walk in closets and in-home washers and dryers. Located in Carol Stream, with easy access to Route 64/North Avenue, our students attend Wheaton North, in Wheaton School District 200. Additionally, we re located less than hour from Chicago, O Hare International Airport and Midway International Airport. Creatively managed by Marquette Management, Inc.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Marquette Management

                                                  C-
                                                  C-
                                                  Communities
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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Carol Stream Crossing Apartment Homes Rated?
                                                  Based on 321 number of votes by renters, Carol Stream Crossing Apartment Homes is currently rated 2.9 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Carol Stream Crossing Apartment Homes?
                                                  Carol Stream Crossing Apartment Homes is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Carol Stream Crossing Apartment Homes is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  What are noise levels like at Carol Stream Crossing Apartment Homes?
                                                  Carol Stream Crossing Apartment Homes is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  How safe is Carol Stream Crossing Apartment Homes?
                                                  Carol Stream Crossing Apartment Homes is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  How satisfied are residents with the neighborhood?
                                                  Carol Stream Crossing Apartment Homes is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  How satisfied are residents with the staff at Carol Stream Crossing Apartment Homes?
                                                  Carol Stream Crossing Apartment Homes is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 41 days to their community reviews in the past year.
                                                  Who manages Carol Stream Crossing Apartment Homes?
                                                  Marquette Management
                                                  What is the pet policy at Carol Stream Crossing Apartment Homes?
                                                  Dogs Allowed
                                                  Pet Limit: 2
                                                  Comments: Cats and dogs welcome! Certain weight and breed restrictions apply. Please call for details.
                                                  Cats Allowed
                                                  Pet Limit: 2
                                                  Comments: Cats and dogs welcome! Certain weight and breed restrictions apply. Please call for details.
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1.5 Baths
                                                  2 Beds, 2 Baths

                                                  Contact Property

                                                  Carol Stream Crossing Apartment Homes

                                                  March 2024

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                                                  Beds

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                                                  Baths

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                                                  Carol Stream Crossing Apartment Homes is a 730 - 1,030 sq. ft. apartment in Carol Stream in zip code 60188. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,381 - $2,312. Nearby cities include Glendale Heights, West Chicago, Wheaton, Winfield, and Glen Ellyn.

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