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Carol Stream Crossing Apartment Homes

535 Thornhill Drive, Carol Stream, IL 60188
535 Thornhill Drive, Carol Stream, IL 60188

Floor Plans

  • New Special Alert! Receive $100 off a month for your first full 5 months of lease (up to $500 total) if move in by December 20th. *Available on sel... See More

MOVE-IN SPECIALS

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Carol Stream Crossing Apartment Homes

 
 
 
 
 
 

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Ratings & Reviews (316 Reviews)

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Jenn_Hernandez6 • Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/09/2020
I hate this community because everything that this place does is ineffective, they are a joke. Please go elsewhere, you'll save yourself time, money and headaches. The leasing office will not fix any of your concerns, they just say they understand your frustration, hang up the… See More
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 Verified Resident 643505vrp 2019 - 2020
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03/12/2020
Since I have moved in, I have felt very comfortable, and the staff is efficient and knowledgeable about any issues. They also get resolved very quickly. It is a nice quiet community, and they are very helpful. See More
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 Verified Resident 739578vrp 2009 - 2020
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03/11/2020
Alot has changed and not for the better of the resident A new comer gets treated better that a 10year resident ..I'm so over living here..I feel as if my cry falls on deaf ears but when I said I was moving then property manager only… See More
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Carol Stream Crossing Apartment Homes Manager

02/14/2020

Thank you for leaving us a review. We strive to ensure all of the components of our community are functioning properly at all times. Please reach out to us at [email protected] to discuss your concerns in more detail and turn your experience into five - stars.

 Verified Resident 750880vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/09/2020
At first it was a good experience, painless and somewhat affordable. Since I moved in they required parking passes but make you pay for guest parking which is unheard of. I have a pest issue in my ceiling and appliances for not updated for the price… See More
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Carol Stream Crossing Apartment Homes Manager

03/10/2020

Thank you for taking the time to leave us a review. We strive to ensure all of our residents are having the most positive experience. We would like to discuss the parking policy, pest concerns, and appliances with you further at [email protected]

 Verified Resident 660340vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/05/2020
I have had a good experience living here. It feels rather pricey, but it was actually the best deal in the area that suited what I needed. It's very pet-friendly, and there are dog bags and trash cans scattered throughout the community. My apartment is fairly… See More
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Carol Stream Crossing Apartment Homes Manager

07/15/2019

Welcome to your new community. We are so happy to hear that you are enjoying living at Carol Stream Crossing. Please let us know at [email protected] how we can improve your 4 Star Rating to a 5. Thank you for the review!

 Verified Resident 554879vrp 2017 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/28/2020
I requested maintenance to resolve an issue. They arrived within a few days and resolved the issue. My apartment was left clean and the maintenance personal were polite and punctual. I would definitely recommend the service. See More
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 Verified Resident 747011vrp 2019 - 2020
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Neighborhood
Safety
Grounds
Office Staff
02/24/2020
It has been a very bad experience The Office staff are not The problems but since I moved to this complex, every week is ALWAYS a problem, every week the building is interrupted to fix "SOMETHING" in a building where they "RENOVATED" They this building is… See More
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Carol Stream Crossing Apartment Homes Manager

02/25/2020

Thank you for taking the time to leave us a review. I am sorry to hear that the maintenance in your building is not satisfactory. We strive for excellence within our community and would would like to discuss your concerns further at [email protected]

 Verified Resident 746441vrp 2016 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/21/2020
This is a diverse and accepting community with regard to age, gender, race, culture, from singles to families, and I like that aspect of living here. Other renters I have met in passing have been courteous and friendly. The grounds and amenities are kept in reasonably… See More
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Carol Stream Crossing Apartment Homes Manager

02/24/2020

Thank you very much for your kind review. We strive for excellence and are glad to have you as our resident these past four years through all of the improvements. We have a great resident referral program we would like to share with you at [email protected]

 Verified Resident 746104vrp 2007 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/20/2020
Overall very good experience. The building and grounds are well maintained and the response time for any service needed has always been quick. The staff overwhelmingly are friendly and helpful. The amenities: Pool, Workout Room and Package Room are great and well maintained. Only negative would… See More
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Carol Stream Crossing Apartment Homes Manager

02/21/2020

Thank you for leaving us a review! We value you as a resident and appreciate your feedback of our entire community. We would like to discuss the rental increases with you further. Please contact us at carolstreamcross[email protected]

 Verified Resident 653824vrp 2016 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/17/2020
The community is how you make it. Some of the residents are respectful and some are not. Be sensitive to people who can't read English. Perhaps bilingual signs. Be sure residents park in the property marked areas. See More
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Carol Stream Crossing Apartment Homes Manager

06/21/2019

Dear Valued Resident, Thank you for taking the time to leave us a review. We are working through changes throughout the community to make Carol Stream Crossing the best place to live. We are setting goals daily to ensure our quality of service is not compromised. Some exciting renovations throughout the community for the interiors of our buildings are in the works and we would love to share them with you. Please contact us at [email protected] to discuss further. Thank you.

 Verified Resident 632633vrp 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/10/2020
Staff is great except when we complained about our neighbors and the staff told us she was afraid of them. No suggestion as to solution, didn't involve anyone else to assist, and after repeated complaints they renewed their lease. See More
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Carol Stream Crossing Apartment Homes Manager

05/01/2019

Thank you for taking the time to review the community. We are sorry to hear of the experience you have had. We genuinely value our resident's time and regret any negative issues with our community. Please kindly contact us directly; we would love a chance to speak with you to see what we can do to make sure you are 100% with your apartment and our community. We can best be reached by email at [email protected] or by phone at (630) 653-6200.

 Verified Resident 741555vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/03/2020
I like this apartment is clean, and a lot of space large bedrooms. save and the maintenance do an excellent job. The staff management are the best always ready to support you. The only thing I am not satisfied is the WATER BILL I mean come… See More
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Carol Stream Crossing Apartment Homes Manager

02/14/2020

Thank you for taking the time to leave us a review. We are glad you are having an overall positive experience at Carol Stream Crossing. Please reach out to us at [email protected] to discuss your water bill further and hear about our resident referral program.

 Verified Resident 741344vrp 2014 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/03/2020
Need hire more office staff and maintance staff order to keep places clean and fast service. Also recommended put more cameras for safety reason exp(stealing people packages and some people put trash everywhere also saw some people bring cart from near by market and leave in… See More
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Carol Stream Crossing Apartment Homes Manager

02/14/2020

Thank you for taking the time to leave us a review. Your feedback is very important to us. We have a Luxer package room located in the Thornhill clubhouse that secures your packages 24/7. Please reach out to us a [email protected] to discuss further.

 Verified Resident 740075vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/28/2020
Very well maintained and comfortable place to live. I have had a few routine repairs required and they were taken care of in an efficient and effective manner each time. They do a fine job of making sure the sidewalks are always plowed and salted too!… See More
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Carol Stream Crossing Apartment Homes Manager

02/14/2020

Thank you for leaving us a review and have passed your kind words along to our maintenance team. Please let us know at [email protected] how we can improve your review to a five - star.

 Verified Resident 739545vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/27/2020
I feel better in this community, no issues so far and very accessible to my workplace. Also very accessible to different stores and restaurants. The hallways are always clean even during winter. The parking lot is big but sometimes I needed to park a little farther… See More
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Carol Stream Crossing Apartment Homes Manager

02/14/2020

Thank you for taking the time to leave us a review. We are working on a parking solution that will roll out March 1st. Glad to hear you are enjoying the other areas of our community. Hope to see you at one of our upcoming resident events.

 Verified Resident 499812vrp 2017 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/24/2020
They just remodeled the main Office building with updated gym, community room, and mail room. They are slowly updating apartments when people move out. Soon we are going to get updated laundry room. They have community events, and two pools (just got new furniture 2019) and… See More
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Carol Stream Crossing Apartment Homes Manager

06/25/2018

We appreciate you taking the time to share this feedback with us. We appreciate your kind words about the office and maintenance team! Thank you for providing some details about your experience at the property. We'd like to resolve these items for you. Please reach out to our staff at [email protected] so we may further assist you.

 Verified Resident 737783vrp 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/21/2020
I enjoy the community and the staff at Marquette Management. I get the answers that I need. I would recommend this place to a relative or friend. Always room for improvement. But overall I'm very comfortable here. See More
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Carol Stream Crossing Apartment Homes Manager

02/14/2020

Thank you for leaving us a review. We are glad that you would recommend us to your family and friends. We have a spectacular resident referral program that we would love to share with you by emailing us at [email protected] We agree with you, always room for improvement and our Team is committed to always raising the bar!

 Verified Resident 734165vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/07/2020
Not good! They have yet to fix serious issues with my apartment and when they come to put a bandaid on a much bigger wond, they just unlock the door and come right on in, even though I said to call before going inside See More
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 Verified Resident 733776vrp 2019 - 2020
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01/06/2020
Very helpful knowledgeable and attentive. Very happy with the service I was provided. They really worked with me and help me to get the exact apartment I wanted. Jeet was very fluid with her communication and always pleasant and friendly. See More
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 Verified Resident 732314vrp 2019
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12/30/2019
Really loved my Move experience! Jeet G. The leasing consultant was AMAZING!! She really went over and beyond to make sure we Were provided with Great customer service which made our move way easier!!! Thanks again Jeet!! See More
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Carol Stream Crossing Apartment Homes Manager

01/07/2020

Thank you for taking the time to leave us a review. We are excited that you had such a positive move in experience with Jeet and have passed these kind words along to her. Keep us posted at [email protected] should you need anything!

 Verified Resident 731449vrp 2019
Rating Breakdown
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Maintenance
Neighborhood
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Grounds
Office Staff
12/26/2019
Nice clean apartment. Elevator breaks down seems like once a month. Intercom system doesn't work so I have to go downstairs to let visitors in. My apartment feels large. It gets very hot so I have windows open. Like watching the geese on the pond. See More
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Carol Stream Crossing Apartment Homes Manager

01/07/2020

Thank you for taking the time to leave us a review. We value you as a resident within our community and strive to ensure all equipment is working properly at all times. Please contact us at [email protected] regarding your maintenance concerns to have these addressed right away.

 Verified Resident 563676vrp 2018 - 2019
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/25/2019
It's good company It's good company It's good company It's good company It's good company It's good company It's good company It's good company It's good company It's good company It's good company It's good company See More
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Carol Stream Crossing Apartment Homes Manager

01/07/2020

Thank you for taking the time to review our community. We strive for 5's and would love to hear from you to know how we can improve your experience and rating to five-star. Please contact us at [email protected]

 Verified Resident 644218vrp 2016 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/18/2019
When 1st moving into Parkway Commons I wasn't satisfied, the office staff has improved, the property is cleaner, the only suggestion from me is to utilize the cameras located on the property parking lot See More
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Carol Stream Crossing Apartment Homes Manager

06/13/2019

We appreciate your positive feedback on our leasing office and maintenance team and have passed this information along to them. Please let us know how we can improve at [email protected] Thank you.

 Verified Resident 523136vrp 2015 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/16/2019
Not bad for the price and area. Maintenance could be better about fixing things properly the first time; we've had to repeat the same ticket multiple times until finally fixing issues on our own to the best of our ability. Pet friendly, which is nice. Though… See More
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Carol Stream Crossing Apartment Homes Manager

08/22/2018

Thank you for your review. We hope you continue to enjoy calling Carol Stream Crossing your home. Please know that we are working on hiring more team members to improve the resident experience by improved response times. Coming in the following months, we are going to be installing a package concierge room, giving residents the ability to retrieve their packages 24/7!

 Verified Resident 518483vrp 2015 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/06/2019
One of the nicer options in the area. They do a lot of cosmetic renovations to keep things looking good. Usually they are quick with snow removal and picking up litter. They have decent fitness facilities and playground equipment for kids. Plus two swimming pools. Close… See More
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 Updated Review
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Features & Amenities

Laundry

  • In-Unit Washer and Dryer

Parking

  • Covered Parking

General

  • 24-Hour Maintenance Guarantee
  • BBQ and Picnic Area
  • Balcony or Patio
  • Built-in Microwaves
  • Business Center
  • Convenient to Downtown Wheaton
  • Electronic Payments Accepted
  • Fitness Center
  • Framed Mirror
  • Package Receiving Service
  • Peloton Bike Room
  • Playground
  • Pool
  • Premium Cabinetry
  • Renovated
  • Sauna
  • Short Term Lease Available
  • Soccer Field
  • Spacious Closets with Organizers
  • Sprawling Community on 37 Acres
  • Stainless Steel Appliances
  • Volleyball Court
  • Wheaton School District 200
  • White Countertops Available
  • WiFi in Clubhouse
  • Wood Floors

Pets

  • Dogs Allowed
    Pet Limit: 2
    Comments: Cats and dogs welcome! Certain weight and breed restrictions apply. Please call for details.
  • Cats Allowed
    Pet Limit: 2
    Comments: Cats and dogs welcome! Certain weight and breed restrictions apply. Please call for details.

Floor Plans & Pricing

MOVE-IN SPECIAL:

  • New Special Alert! Receive $100 off a month for your first full 5 months of lease (up to $500 total) if move in by December 20th. *Available on select units!

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,025 - $1,846

  • SQ. FT.

    800

  • Available
    Avail.

    8 Units

  • Model

    Oak

  • Price
    Price

    $1,051 - $1,667

  • SQ. FT.

    730

  • Available
    Avail.

    2 Units

  • Model

    Birch

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,056 - $1,968

  • SQ. FT.

    965

  • Available
    Avail.

    1 Units

  • Model

    Pine

2 Bedrooms, 1.5 Bathrooms

  • Price
    Price

    $1,277 - $2,137

  • SQ. FT.

    1,030

  • Available
    Avail.

    8 Units

  • Model

    Hawthorne

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,220 - $2,080

  • SQ. FT.

    1,025

  • Available
    Avail.

    8 Units

  • Model

    Spruce

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

B
Marquette Management
VIEW 26 COMMUNITIES

Carol Stream Crossing features stylish one and two-bedroom apartment homes in the charming village of Carol Stream. Our pet friendly rental community boasts two clubhouses with a fitness center, pool and more! Plus, sand volleyball and racquetball courts and outdoor BBQ picnic areas.Some newly renovated apartments feature modern kitchens, new fixtures, vinyl wood flooring, walk in closets and in-home washers and dryers. Located in Carol Stream, with easy access to Route 64/North Avenue, our students attend Wheaton North, in Wheaton School District 200.Additionally, we’re located less than hour from Chicago, O’Hare International Airport and Midway International Airport. Creatively managed by Marquette Management, Inc.

Office Hours

  • Sunday: 12:00 PM - 05:00 PM
  • Monday - Friday: 10:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM

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Frequently Asked

What are noise levels like at Carol Stream Crossing Apartment Homes?
The community is rated 3.4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Carol Stream Crossing Apartment Homes?
The community is rated 3.4/5 stars, signifying much satisfaction on average.

How safe is Carol Stream Crossing Apartment Homes?
The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.1/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3.9/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 42.86% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 183.64 days to their community reviews in the past year.

Who manages Carol Stream Crossing Apartment Homes?
Marquette Management, Inc

What is the pet policy at Carol Stream Crossing Apartment Homes?
Dogs Allowed
Pet Limit: 2
Comments: Cats and dogs welcome! Certain weight and breed restrictions apply. Please call for details.
Cats Allowed
Pet Limit: 2
Comments: Cats and dogs welcome! Certain weight and breed restrictions apply. Please call for details.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths

What is the move-in special?
New Special Alert! Receive $100 off a month for your first full 5 months of lease (up to $500 total) if move in by December 20th. *Available on select units!

Carol Stream Crossing Apartment Homes Gallery

Manager Uploaded Photos
Floor Plans

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Carol Stream Crossing Apartment Homes is a 730 - 1,030 sqft apartment in Carol Stream in zip code 60188. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $1,025 - $2,137. Nearby cities include Glendale Heights, West Chicago, Wheaton, Bloomingdale, and Glen Ellyn. 60139, 60185, 60187, 60133, and 60108 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

MOVE-IN SPECIAL

Carol Stream Crossing Apartment Homes

Provided by Property Management

Management Photos (51)

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  • (Manager photo uploaded on 05/23/2019) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
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  • (Manager photo uploaded on 02/22/2019) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
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  • (Manager photo uploaded on 03/10/2020) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
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Provided by Other Residents

Resident Photos (22)

  • (Resident photo uploaded on 09/17/2013) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
  • (Resident photo uploaded on 09/17/2013) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
  • (Resident photo uploaded on 09/17/2013) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
  • (Resident photo uploaded on 09/17/2013) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
  • (Resident photo uploaded on 09/17/2013) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
  • (Resident photo uploaded on 09/17/2013) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
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  • (Resident photo uploaded on 07/27/2012) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
  • (Resident photo uploaded on 07/27/2012) Image of Carol Stream Crossing Apartment Homes in Carol Stream, IL
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