Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 62.87 days |
Contact Property
The Greenway at Carol Stream
136 Greenway Trail
Carol Stream, IL 60188
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 62.87 days |
Great feedback! Thanks so much for posting and letting us know that you are enjoying your home at The Greenway at Carol Stream. We appreciate the 5 star rating and wonderful comments. Amber Hernandez Greenway at Carol Stream Property Manager.
Thank you for choosing The Greenway! We are delighted to hear that you are thoroughly enjoying our gorgeous community, conveneint location and helpful service. We look forward to serving you for the remainder of your stay. Sincerely, The Greenway at Carol Stream Team
Thank you for your high rating! We appreciate your feedback and are pleased to read that you're loving your living experience at The Greenway at Carol Steam. Sincerely, The Greenway at Carol Stream Team
Thank you for taking the time to leave such an amazing review! We are thrilled to know that you have enjoyed living at The Greenway at Carol Stream. Amber Hernandez Greenway at Carol Stream Property Manager
Thank you for taking the time to leave such great feedback. We are pleased to hear that you had a good experience at The Greenway at Carol Stream. Amber Hernandez Greenway at Carol Stream Property Manager
It makes our team's day to hear that you are pleased with your home at The Greenway at Carol Stream. We do our best every day to meet our resident's expectations and deliver a five star living experience. As always, if there is ever anything that we can do to improve, please don't hesitate to let us know. Thank you for your awesome comments! Amber Hernandez Property Manager
Thank you for your wonderful comments! I will definitely share your great feedback with our team. We are so happy to have you here at The Greenway at Carol Stream. We look forward to your continued residency. Thank you again! Amber Hernandez Greenway at Carol Stream Property Manager
Great feedback! Thanks so much for posting and letting us know that you are enjoying your home at The Greenway at Carol Stream. We appreciate the 5 star rating and wonderful comments. Amber Hernandez Greenway at Carol Stream Property Manager.
We are so happy to hear that you love our amenities at The Greenway at Carol Stream. We take pride in our attention to detail and are pleased you took the time to notice. Thank you again for your feedback. Amber Hernandez Greenway at Carol Stream Property Manager.
Thank you for your feedback! We appreciate your comments and glad we were able to be of assistance, we hope you will remain a resident at The Greenway at Carol Stream for years to come! Amber Hernandez Greenway at Carol Stream Property Manager
I am so sorry that we were not adequately able to complete your work order at this time. We are here to assist and want to ensure, during this unusual time, we are doing what is best to keep our residents and team safe. Our maintenance team is available to complete emergency work orders , however, they are also available to troubleshoot apartment issues by phone. We would be happy to set up a time to do so, please call me directly at (630) 665-7100. We appreciate your residency and want to make sure you are happy. Amber Hernandez Property Manager
We appreciate you taking the time to provide your feedback. The Greenway at Carol Stream strives to provide an excellent level of service and living experience. We thank you for your residency and if you need anything we are happy to assist. Amber Hernandez Greenway at Carol Stream Property Manager.
Thank you for your feedback! We appreciate your wonderful comments and hope you will remain a resident at The Greenway at Carol Stream for years to come! Amber Hernandez Greenway at Carol Stream Property Manager
Thank you for taking the time to leave us feedback. We understand how stressful moving can be, I am pleased to hear our team assisted in making the transition an easier one for you. We are glad you chose to call The Greenway at Carol Stream home! Amber Hernandez Greenway at Carol Stream Property Manager
Thank you for recognizing our 24 our Maintenance Team who work very hard to address all residents repairs in a timely and professional manner. This spring has been a wet one and I am looking forward to working with our new landscape company who I am sure will get our property looking its very best in no time. Thank you, Laura H. Property Manager
Welcome, sorry to hear that the application process did not go as smooth as it could have. I am familiar with your application and do apologize that the resident portal was not friendly during your initial set up. I am glad we were able to still get your move in done in a timely fashion. Thank you for patience and we look forward to providing outstanding service to you during your stay. Please let us know if there is anything else we can help with. Sincerely, Laura Hiestand - Property Manager
Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come! Amber Hernandez Greenway at Carol Stream Property Manager
It makes our team's day to hear that you are pleased with your home at Greenway! We do our best every day to meet our resident's expectations and deliver a five star living experience. As always, if there is ever anything that we can do to improve, please don't hesitate to let us know. We appreciate you taking the time to leave your positive feedback. Amber Hernandez Greenway at Carol Stream Property Manager
We are thrilled to hear your experience at The Greenway has been a positive one. We look forward to your continued residency with us and hope you stay for years to come! Thank you, Amber Hernandez Property Manager
Thank you for your positive feedback. We are so happy to hear you enjoy your home and look forward to your continued residency with Greenway! Property Manager Amber Hernandez
Thank you so much for the recommendation to your family and friends. We are so happy to hear that your move in was easy and painless. We look forward to providing excellent service to you throughout your stay at The Greenway. Welcome home, Laura Hiestand - Property Manager
Thank you so much for the wonderful review of The Greenway! We are excited to continuously offer outstanding customer service to all our residents. We look forward to 30 more years ahead. Laura Hiestand - Property Manger
Thank you so much for the wonderful review of The Greenway. We appreciate the recommendation to your family and friends. Christine will appreciate hearing that her efforts have been recognized. Thank you again, Laura Hiestand - Property Manager
Thank you for the awesome review. The entire team will appreciate that you noticed their hard work. We strive to provide excellent service and are happy to hear that you like our approach. Thank you, Laura Hiestand - Property Manager
Thank you for the positive review of The Greenway! The maintenance team is just great and thank you again for the recommendation to live here. Laura Heistand Property Manager
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Generous 1- and 2-bedroom apartment homes for rent at The Greenway at Carol Stream in Carol Stream, Illinois. Select units include washers and dryers! Ask your friendly Leasing Associate for more details. We've updated and upgraded kitchens and baths in various styles to fit many tastes and budgets. Our professionally landscaped grounds are sure to please. Our convenient location in Carol Stream allows you to run your errands in minutes, not hours. Major expressways,shopping, dining, and more are literally minutes away. Whether you're relaxing at home or making your getaway, the Greenway is a great fit. Take a dip in the resort-style pool. Enjoy a game of tennis with a friend. Relax in the picnic area. Grab a DVD in the office. Work out in the fitness center. Stay in touch with friends on Facebook in the Internet cafe! Meet friends and neighbors in the Clubroom! Phone in a service request and have the peace of mind to know that our professional maintenance technicians will complete it right the first time! And make friends at regularly scheduled resident activities. Life at The Greenway is about so much more than just the apartment. Call us today! Banner is a company about People! Within the company, everyone's ideas and thoughts matter! Each of our associates is encouraged to learn, grow, and contribute to the business by taking care of our properties and taking care of our residents. Banner respects its associates and our property team members respect our residents. We will work as a team to provide a positive experience for you! This includes efficiently taking care of issues, maintaining a high standard of service, and most importantly, greeting you with a smile. We will live up to our promises and ensure that you will always be proud to call a Banner property your Home.
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Contact Property
The Greenway at Carol Stream
136 Greenway Trail
Carol Stream, IL 60188